Casinonic, CasinoRex, Queenspins and Ricky Casino Support and Complaints Section

Hi, there! My name is Viktor.

I am privilege of being part of this community and represent Casinonic on this platform. I will be happy to submit you all the introduction of casinonic. My colleagues and I are now ready to answer any of your questions or to receive useful suggestions.

And if there's something I can do for you don't hesitate.

Updated 30th November 2020 - CasinoRex added to LCB.

Updated 7th May 2021 - Queenspins Casino added to LCB.

Updated 2nd February 2022 - Ricky Casino added to LCB.

Updated 30th January 2023 - Dundeeslots added to LCB.

Welcome to LCB forum Viktor! Thank you for being available to assist our mebers! 

Hello Viktor, 

Welcome to the forum! Glad to have you here to assist our members! 

Hi Viktor! Welcome to LCB 

Welcome to LCB! 

Hello Viktor, welcome to LCB!

Hello Viktor and welcome to LCB forum

Welcome on board Viktor! 

Welcome to the forum! Thanks for being here to assist our wonderful members.

I mistakenly on my last deposit day do $300 deposit to get all the deposit bonus I done 8 deposit but I only get one day free spins as I know later that's your policy still is there anything you can do about it I still feel.it was not fair please add me some thing if you can thanks

Hello Adnan,

Could you please send me your casino username in PM inbox and we'll contact the Casino Representative.

Hi Adnan, couriously how did you ger free spins? I´ve never seen that offer there

I have played here for about 11 months won a little bit and now no wins at all. I have never received any free spins I would stick to one online casino if they just gave a little in return... so annoying

Hello. These guys are scammers.
I made a clean deposit, played a little and won a pretty good amount.
I ordered a withdrawal, sent the documents and now there has been silence for 12 days.
Slag, and not an institution.

Hello Fabio_34,

Please send me your casino username to PM inbox and we'll ask the Casino Representative to check what's going on.

Done!

Hello Fabio_34,

Thank you for providing us with your casino username. We've sent an email to the Casino Representative. Keep you posted.

Hello Fabio_34,

We've received a reply from the Casino Representative. Here's what they say:

"As per the complaint made by Fabio_34, the user refused from providing the requested documents for account verification and asked to close his account and "Take the winnings for yourself".

As the account was closed per the customer’s request our support agent instructed the customer to provide all the necessary documents by email, however, the relevant documents were never sent.

According to casino license terms we are able to reopen the player's account in 7 days after receiving such a request. As the request to reopen an account was made on June 14 we were able to reopen an account today on June 21.

Fabio_34, you are welcome to login to your account and upload all the requested documents for account verification. Should you need any other assistance please feel free to contact us at any time.

Kind regards,

Queenspins Support Team"

Hello.
I sent you a reply in private messages.

The deposit was made from a Skrill wallet that is fully verified.
I sent them a screenshot of the wallet to the support mail 10 days ago.
Since the game was played on a clean deposit, I see no reason to ask me for a selfie.
In this situation, a screenshot of the wallet is enough here and that's it.
But as an option, if the manager wants to have an online conversation on Skype and I will show him a selfie live with me personally.

Hello Fabio_34,

Ok, thank you. We've received your private message. The Casino Representative will be notified. Keep you updated.

Hello Fabio_34,

We've received a reply from the Casino Representative. Here's what he says:

"The account can be reactivated as already mentioned, the player needs just to open a task for it and the account will be reactivated following the license rules. He needs to provide the documents as required to get verified.

After that, he will be able to withdraw his winnings.

Without verification, we as an operator are not allowed to withdraw the funds and there are no rules based on the withdrawal amount."

They say something about an operator who, like the rest of the Direx, displays within 5 minutes without their selfies.
I have uploaded a screenshot of the Wallet Skrill , and I can only show the selfie to the live manager.
If not, I will have to write to SOFTSWISS and make a complaint about them at all major sites.

Lol his own employee writes a review.
These guys are harnessing.
Take a look at the screenshot for yourself.
How the user is subscribed.
Although, as far as I know, on all sites it is forbidden to write reviews and reviews on your brand to employees.
Lol Brad.

Hello Fabio_34,

The screenshot with the review you have posted here is not from the LCB site. We don't know where you found it, but we're not responsible for reviews on the other gambling sites and don't want to comment on their business practice.

If you want to get your payment, you need to provide the documents requested by the casino, otherwise, we can't help you.

I have uploaded the documents.
They canceled them again.
Why do they need a bank statement if the deposit was made from a Skrill wallet.

As I see the representative is still afraid to appear here in person.

Hello Fabio_34,

As per casino's T&C's:

"The Company reserves the right to check the player’s identity prior to processing payouts and to hold withdrawals for the time needed to check the player’s identity."

therefore, you need to provide them with the documents they've requested otherwise, there's nothing we can do to help you.

if the manager himself personally does not want to solve this problem. So they are swindlers.
I will be forced to raise this topic on all sites, as well as write in Curacao and SOFTSWISS.
It is sad to see how your hands are being twisted with payments.

Hello Fabio_34,

You have to provide the requested documents to pass the verification process just like all other players. If you are not satisfied with the casino's decision, you can file a complaint with their licensor - Curacao. 

I sent them all the documents.
let the manager check.
Selfie, passport copy, wallet, registration.
I don’t pay for the communal flat, since I’ve been traveling for more than a year at the moment.

Hello Fabio_34,

We've asked the Casino Representative to check if the documents they've requested are sufficient to pass the verification. Keep you updated.

I'll keep you up to date too. whether they check the documents or reject I will write an answer tomorrow.

Update: No output has been produced.
They require a utility document not older than 3 months.
I explained to them that I do not have it because I am traveling and do not pay any utilities.

Hello Fabio_34,

The Casino Representative says you still haven't provided them with the documents they've requested. They've informed you what's missing, so please send them the requested document, otherwise, you won't be able to pass the verification process.

The documents have been sent. The withdrawal of funds has not yet been made.

Hello Fabio_34,

Have you sent them all documents that were requested for the verification?

Yes.
Selfie with a passport, a passport, a communal apartment not older than 3 months and a Skrill wallet.
As I was told in support, documents are checked within 24 hours (not yet verified)
Withdrawal to Skrill takes up to 72 hours * ((too damn long Lol))

Hello Fabio_34,

Here's what the Casino Representative says:

" Unfortunately, valid documents are still missing. The player knows everything that we requested from him and in which form. These are the documents we need for the verification:

Valid ID with an expiration date
Valid Proof of address from authority company
Valid Skrill account which should be verified
Selfie with his ID

So there is nothing special at all, everyone has a valid ID and can do a selfie, an invoice/letter from the government, health insurance or even phone bill would be enough (not older than 3 months), and a valid and verified bank account which is in his case Skrill."

Hello Fabio_34,

Please note that posts that are abusive or in any other way have inappropriate content, will be sanctioned according to LCB forum rules. Your post has been deleted and if you continue to leave posts with similar content on our site, your account will be banned. 

We've tried to do everything we could to help you, but since you don't want to provide the casino with the requested documents like everyone else, we can't help you. 

We consider this case closed.