CasinoCruise.com, Spinit, Sloty Casino, Vegas Hero Casino, Genesis Casino, Spela Casino, CasinoJoy, Pelaa, Casino Gods, Kassu, Casoola Casino, Casino Planet, Funbet, Casino Lab, Casino Dome, Casino Masters, Vegasoo Casino, Playerz Casino, Superplay Casino

Yes i can confirm i just woke up and verified and everything is there tyvm for the help and everything as usual Sydney you do miracles :). Case closed.

You're welcome fredos386! Thanks for letting us know! 

CasinoCruise has gone full rogue.

I won $500 and have been trying for 5 days to get my money. Everytime I go to chat they say congrats you will be paid today. And then they never pay me.

They just keep lying and lying

This group needs to be investiigated and blacklisted because its unfair for so many playersto have these problems and there arent enough warnings out there so players known they dont pay.

I have a few friends having issues across this platform too

Hello WilliamDafoe,

Could you please send me your casino username in PM inbox and we'll contact the Casino Representative regarding your withdrawal issue.

Hallo ich wollte nach den 35 FS fragen. Diana1323

Hello Diana1123,

Which 35 Free Spins? Where have you seen that promotion? And could you please use English in this forum as English is the official language here. If you prefer to use German please check out our German forum HERE.

Hello WilliamDafoe,

We've sent an email to the Casino Representative regarding your withdrawal issue. Keep you posted.

ty!

Hello Diana1123,

Since your  inquiry is about Trada 50 Casino Spins (shop item), it has nothing to do with this group of casinos. Our Shop Manager has already replied to you regarding that shop item in the Member's claimed shop items thread HERE.

Hello WilliamDafoe,

The Casino Representative has just advised us that you withdrawal at CasinoCruise has been correctly processed and paid yesterday. Could you please confirm if you've received your payment.

Thanks.

Thanks for sending them  a message! They paid not long after.

6 days pending and being told every day i would get paid. BEWARE.

Hello WiliamDafoe,

Thanks for the update. We're glad to hear you've been paid.

After last complaint and delays getting paid i wasn't too sure about playing there for now but kassu new one opened and decided to give it a shot as i was losing everywhere anyway, at this point lol. 1st deposit lost, returned for the free spins a few days then finally decided to try 2nd deposit and won a little something. I submitted withdrawal request. Hope they don't go same way again and delay me all over the place because it's a last chance i give them. Will see hehe.

Well the payment was received in due time and all went perfectly fine, good news :).

Hello fredos386,

We're glad to hear that. Thanks for the update!

 im waiting for 4 days now to withdraw, wife autho me to use her card as i dont have uk acct now kassu making it hell to supposedly get my 152 pound win plus they will charge 2 percent on top, they fob off to m

alta where uk law cant

please ask mods to how  i can get my legal wins pls

Hello mankybecool26,

Could you please send me your casino username in PM inbox and we'll contact the Casino Representative regarding the issue you're having at the casino.

Hello mankybecool26,

We've received a reply from the Casino Representative. He says that you were depositing on Kassu using a card which was not registered in your own name. This is a direct breach of their Terms and Conditions 8.5. which says:

In relation to deposits and withdrawals of funds into and from Your Account, you shall only use such credit cards and other financial instruments that are valid and lawfully belong to you - https://www.kassu.com/en-gb/ termsandconditions

Due to the above, they requested additional KYC documents from the account holder and also from the card holder. Your account remains in a restricted condition whilst the casino is waiting to receive the requested documents.

Could you please provide the casino with the requested documents, so that your account can be verified.

Sydney hiya matey sure ama ware but ill attach various lies they said saying its ok to fill in a 3rd party form and they have processed withdrawal, what a bunch of liars and crooks, btw I won my free spins fair n square, got max 150 pound out of bonus and spins now almost year end and they are abyssmal in replying.

Kindly help they should said no is no in the first query , not yes absolutely, to no with no reason, absolutely horrid, !!!! am from Las Vegas a proper Las Vegan so very shortchanged matey

sydney and guys, hers my thread exposure of Duncans and kassus lies dated 24th feb 2020

24th feb 2020 btw

Duncan 11:14:04 pm

I do apologies for any inconvenience caused however as you breached the terms by using a 3rd party card certain checks are needed.

We would like to inform you that we need you to print the document and please ensure that both parties have signed it and then to send us a scanned copy.

Please as well provide us the back of the card ending 1523.

These documents are needed to proceed with the verification of your account.

liars liars pants on fire!!




[email protected] 11:15:26 pm

I have sent it all Duncan including forms.. I can't send back of card as its detoyed now besides its illegal to send ones cvv back coed of car am. A citi card officer u know
Seems ur real bad casino asking for back of card thus will be what can defraud people


Duncan 11:16:03 pm

This is why we advise to cover the cvv number when we request the back of the card.




[email protected] 11:17:05 pm

See u keep changing that was never told me as I said cards been clocked what now but u people keep asking same question like a wheel why don't u ask verifications... Criminals
Can u chk if its you who said a blocked card is fine as u send monies to account number
3 weeks ago now jesus what
I keep explaining I onlybrec my own card 4 days ago don't u people take notes
I'm like a broken record!!!!!

HLEP LCB ADMIN

THIS KASSU LIES TO THEIR TEETH THIS JESSICA TREATS ME LIKE AN INFANT!!

kassu support [email protected] via jt65lu33mom5q9fx.mpvnn.2-mceaeaq.eu7.bnc.salesforce.com 

Wed, 11 Mar, 22:02
to me

Dear Patrick,

Thank you for contacting Kassu Support with your request.

Further to your email, we are sorry to hear that you are unable to log into your account. I have reviewed your account and I can see that due to too many failed log in attempts, your account has been locked.

I have now unblocked the account for you and I have sent you a reset password link to be able to reset your password and log back into your account.

In the meantime, I would like to inform you that we have received your documents and these are currently being reviewed by the relevant team. Once your documents have been approved you will be in contact via email.

Thank you once again for contacting us and

if you need anything else, do not hesitate to contact us. We are always happy to assist you.

Kind Regards,

Jessica
Kassu Support Team
[email protected]

A MONTH TO MAKE ME HOPE SORTED THEN BOOM ...OPOUNDS, ZERO PENCE RECEIVED!!!

sYD PLEASE find below after complying fully, they never paid out!! shall I message you

its now post lockdown 3 month and more on....

Hello mankybecool26,

We've sent an email to the Casino Representative to check if your documents were approved and if your withdrawal will be processed. We'll keep you updated.

Hello monkeybecool26,

We've received a reply from the Casino Representative:

"The customer was using a third party card which was registered in someone else’s name. Due to this we removed the winnings and returned all deposits back to the third party card.

This is in accordance with our anti money laundering regulations and Terms and Conditions 8.5. In relation to deposits and withdrawals of funds into and from Your Account, you shall only use such debit cards and other financial instruments that are valid and lawfully belong to you."

Therefore, there's nothing else we can do to help you here. If you are not satisfied with this decision, you can file a complaint with their licensor. This casino is licensed by Malta, Sweden and UKGC.

from feb to july they never engaged kassu

well lcb you can clearly see the moving the goal post, why say yes then backtrack I am taking this up with the Malta authorities, thanks Sydney clearly they are frauds

in fairness sydney im pretty disappointed that you lcb seems hands off when clearly i have posted the varying 2 faced letters, i expected more then again i always felt your friends with the csinos

lastly my uk accts closed then and so another LIE THEY NEVER REFUNDED ANYTHING 

KASSU CAN TAKE MY 10 POUND DEPOSIT(NO WINNINGS OF 150 QUID HERE) AND BUY SOME GOOD MANNER! THEN AGAIN I NEVER RECEIVED A PENCE OF REFUND..LET THE MEMBERS BE THE JUDGE...

mY KPOP GROUP HAS 1 BILLION MEMBERS this pages nothing

Hello monkeybecool26,

You might not be satisfied with this decision, but that doesn't mean you can insult anyone on this forum.

Please note that we're only mediators between the players and the casinos, not the regulatory body. We helped many of our members. We're not taking anyone's side here. There are so many casinos who have been placed on Warning list by LCB, you can check that yourself. 

You can complain to their licensor, if you think you're right.

Wow Sydney Im a little amazed that you keep so calm and explain it it how it works ... 

I dont understand why there would be ever any rage towards you people from LCB.

You are always honest, fast and 100% willing to help where and when you can!!!

Hello Allstarmikey,

Thank you for the feedback! All of you who have been members of this forum for a while know how we work and how much time and effort we spend in resolving all these complaints.

We always try to help everyone who posts the complaint on this forum, no matter if they're tagged to us or not, however, if someone is not happy with our service, they can go and complain elsewhere.

We've received the evidence from the casino and our decision has been made according to the evidence provided by the casino.

I Just always feel the need of telling people that are angry at you for wrong reasons how much work you actually do for us in helping us ... No problem at all to do this once in a while :)

My withdrawal has been pending for a long time and casinojoy.com won't tell me why. I emailed, live chat and offline message but never got clear answer from them. My documents are approved. I don't know what is going on please help me.

Hello blume20,

Could you please send me your casino username in PM inbox and we're going to contact the Casino Representative.

Hello blume20,

Thank you for sending over your casino username. We've sent an email to the Casino Representative and asked him to check what's going on with your withdrawal. 

Keep you posted.

Hello blume20,

We've received a reply from the Casino Representative:

"This player's winnings were confiscated and the account closed due to fraudulent activity. This has already been explained to the player via email."

We have received the evidence from the casino supporting the above claim, so there's nothing more we can do to help you with this case.

Hi all 

recently I decided to deposit on Casino Lab luckily I won and have now attempted to cash out my first attempt was during the weekend that just passed allowing upto 3 days for it to be processed they finally came back stating it cannot be paid out to me card which I used for the deposit leading to another delay asking me to try another method Ecopayz or Skrill I have now gone down this path but have had no update on my pending withdrawal from 2 days ago I have sent an email but am yet to receive a reply any help would be great as this seems to be a huge muck around.

Username : Triddy 

Hello Triddy,

We've sent an email to the Casino Representative and asked him to check what's going on with your withdrawal. Keep you posted.

Hello Triddy,

Here's what the Casino Representative says:

"The card that this customer is using does not allow withdrawals from casino sites.

Our Risk department is aware of this issue and is aware of his new WD request. They will contact the customer and explain what to do next. Apologies for the inconvenience. They will email him shortly."

Please keep us updated on this.

Hi there Sydney I appreciate the response I have already been through that email and have gone through and changed my withdrawal to Skrill however the withdrawal was posted now 4 days ago or so I have now received an email saying hat my new withdrawal has been declined? 

So I had to deposit with my card to begin with my withdrawal failed they asked me to change my method I then did to Skrill and now that has also been declined?

Hello Triddy,

The Casino Representative has been notified. Keep you posted.

hello

I made a deposit at the spinit casino however the amount was not credited in my account and the money was debited from my neteller account...I tried to contact them more they don't have an active chat service and the support doesn't answer my emails ...I sent some screenshots showing the amount charged at neteller however I don't understand why they don't add my account balance..

please. you can help me???

username spinit : facas23

thank you

Hello tiger30,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Hello tiger30,

We have received a reply from the Casino Representative. Here's what he says:

"It seems that this deposit has gotten stuck between accounts. This can happen sometimes.

I have sent this information directly to Finance so that they can resolve and process this asap for the player."

hi

can't trust a quick solution..these guys they are very slow ... two days and nothing resolved, lamentable.....

Hello tiger30,

We're going to check with the Casino Representative again what's going on. Keep you posted.