Casino Extreme, Casino Brango, Casino Adrenaline, Yabby Casino Support and Complaints Thread

Hello Hackneric,

I hope all is well.

To start off, I kindly ask you to remove the pictures of yourself and your ID as sharing personal documents on a public thread is considered unsafe.  
Secondly, I must inform you that your Account Verification was unsuccessful due to the fact that you have uploaded one more ID that had completely different inforamtion and obviously doesn't belong to you.
As you are most likely aware, the Verification procedure is taken very seriously and such discrepancy cannot be overlooked or disregarded.

Due to this fact, we are unfortunately not able to allow you to continue being a member of our Casino. Your account is now deactivated, and you may contact our Management by e-mail at [email protected] to receive your deposit back.

Thank you for your understanding and should you need any additional information, please do not hesitate to contact us.

Kind Regards,

Mikey

Casino Management

Obviously I had a picture of my friend Austin's ID because we took our pictures on the same day. 

You people are fucking ridiculous and I promise this is gonna cost you more than 50 dollars that you owe me. 

You remember the last time you ****** out of 50 dollars? It cost you 100k. 

Twice in one week? I'm aiming for 5 this time.  

You have 1 hour to fix this or we are all coming for you. 

Hi Hackneric,

Please be decent and don't use curse words as this is a public forum.  If you keep writing this way, we would need to ban your account. 

Hi joshawa684,

Are you refering to the LCB shop? 

Hi Mikey

I forgot to say which casino this was for Casino Adreline(god i cant spell)

I have a quick question about the 100 spins plastered here and on the site. I attach a picture so you know what i mean. I sign up last night and did the 111 bonus match plus what i thought was 100 spins. I got 20 and support is telling me i had to use the 100 spins before deposit? I dont understand, Its clearly adversite on top of the games site that upon signup which i assume means when you deposit you get those spins? I also see here adveriste that you guys even did up to 180 some at onepoint. 20 seems like such a low number for the amount i work i had to do win.

On a side note is it really a bonus when you have to subtract the bonus to get your withdrawl? That kinda put me in shock today also. They would not process my withrdawl until i subtracted what they gave me for my deposit? Seems off.

Support was great last night, even promise me something after i got through win or lose with my first deposit. His name was Kano.

Im not trying to be rude or question you, I am new to the crypto casino world. Im just use to social casino sites in usa that where if they adversite something u got it, and if it bonus its ur bonus.

Please explain what support couldnt so that we are all on the same page, incase there are other people like me confused.

Thanks Mikey!

Hi James Brassfield,

We have informed the rep and we will get back to you.

Hello James,

I hope you're well and safe.

First of all, thank you for reaching out to us.
As I can understand from your post, you have deposited and claimed the 111 spins bonus. When utilizing this bonus, 111 spins need to be played first so the winnings can be added to your deposit.
The 100 free spins bonus is a no-deposit welcome bonus, and if you have not used your welcome bonus, you should be able to claim it after you're done playing with your deposit (and bonus).
However, in order to be absolutely sure what happened, we would need your registered e-mail address. If possible, please provide the details to LCB's representative and we'll do our best to check your account as quickly as possible.

Regarding the deposit bonus amount not being withdrawable, this is actually quite standard in the online casino industry and it is stated in Casino Adrenaline Terms & Conditions. The bonus amount serves for wagering purposes only and cannot be withdrawn.

I hope I was able to share some light on the questions you had. I'll be waiting for @Bixy to provide us with your e-mail address in the meantime.
Of course, should you have any more questions, please do not hesitate to contact us at any moment.

Kind Regards,

Mikey

Casino Management
 

Hi James Brassfield,

Please private message us the email address you used when registering at Casino Adrenaline so that we could provide it to the rep to check your account.

First off that's consider mixing which they specifically told me not to do with the 20 spins they gave me.

2nd off the 111 is percentage of matching deposit not spins.

I did do deposit 2 today and It was a complete failure. But they did give me 75 spins this time with the 40 percent match

Hi James Brassfield,

Thanks for sending the email address. We will contact the rep now.

I went ahead and sign up at yabby today with a sister site of casino addreline. I hit a jackpot on my 2nd spin and it was a no rules deposit bonus promtion i use with deposit. So far they wouldnt accept my ltc wallet address that i sent from to make the deposit but they did accept my btc wallet address..

Ofcourse it gets denied because i havent been verify yet and they said it could take over 5 days to be verfied. Can mikey check into that also since he representives them? over 5 days to look at my stuff seems aggresive. I went above and beyond sending in not just selfie with id. clear pictures of id front and back. offical letter from the goverment proving my residence. my 2 bank statements and pictures of my btc and ltc wallet address.

Update on yabby

Hi *****************, Hope that you are well and safe. Unfortunately, our software only recognizes clearly legible photos. Would you please send new selfie holding your ID with all details visible? We kindly ask for your understanding of these requirements. We are obliged to protect you and your personal data in order to enable you to play safely and to pay off your winnings in a secure way. Kind Regards, Milo Documents Yabby

Your request number: 4213437

This is the picture that all other sites accepted. I went ahead and sent 4 more. And reminded that since it a rare jackpot win I can get a lawyer involved to file complaint with the state gaming bored and curaco.

I literally hit this on my 2nd spin there. Ran up 100 more. Then lost 100 later on. That's why there fighting me I think. To have me gamble more.

Jackpot has just randomly show up in my wallet. lol thank god

Hi James,

Great news 

So we just need to check the issue related to Casino Adrenaline. Keep you posted.

Hi James,

I hope you're well.

We're delighted to hear that your jackpot randomly appeared in your wallet. That means we don't have to process the payout :)

We have also reviewed your Casino Adrenaline account, and as we can see, you have claimed the exclusive 50 free spins LCB welcome bonus. Please note that in this case, the 100 free spins bonus is not available since only one welcome bonus can be claimed per account. Afterward, you redeemed the 111% first deposit bonus and have finalized your withdrawal successfully. You have also redeemed the 40% bonus that comes with additional 40 free spins and have successfully played those as well.
Of course, there are plenty of bonuses still available and you can also contact our Customer support at any moment and enquire about a free bonus. Our Team will be more than happy to assist you.

Should you need any assistance from our side, please do not hesitate to contact us!

Kind Regards,

Mikey

Casino Management

Hey Mikey and staff. This is about Casino Adrenaline again.....

I did the no rules deposit promo which I took picture of. It says nothing about free spins but they were nice enough to give me anyway? There maxing my free spins win at 50 cuz they state that what it says in promo..... there is literally no free spin Max on the promo I used. So u go check the bonus terms which i included a picture of. It clearly says minimum 50. Not max. I work hard bringing up 13 start point to over 408x cuz of 40x wager. I ended up with 103. So I subtracted the 13 bonus money and withdrawal request 90 and they decide now the time to cancel and leave 50 in my account for a max they just made up. 

I'm done with the nonsense. I love the games and rtp. But the site does every last trick In book to screw over there customers when they win. I stream all thus and recorded. Here is link to the recording including support conversation.

https://drive.google.com/file/d/1ddaN6Thuhu9lqxnm3avX_uJsgWtG72W-/view?usp=drivesdk

https://drive.google.com/file/d/11iEgmLWgMdCb4XW5tLL2pocYrx-DvsIX/view?usp=drivesdk

I had to do 2 parts to prove stuff mid chat.

Im officially gonna file a complaint with my evidence to Curaçao eGaming. I'm posting all over so others start getting proof and do the same. They should not be licencse if they just make up rules as u win.

Here are there bonus terms 

STANDARD FREE SPIN BONUS RULES

You are required to wager the amount of Free Spin Winnings 40x before you may request a withdrawal. You may withdraw a minimum of $50 or Crypto- equivalent.

 2

3

Any balance in excess of the Maximum Withdrawal limit must be cleared from your Account Balance before a withdrawal can be processed.

 4

Each coupon code has an expiration date. Make sure that you use the coupon code before it expires. Bonuses will not be available after their expiry date.

 STANDARD CASHBACK BONUS

Hello everyone. Being now more than 30 day into the recovery process I was hoping to find out if there was an update on the progress from Coinspaid for the missing deposit. Also I did want to let you know that I have officially been given permission to open a new account under my new email. I decided to wait until the funds from the current account is recovered that way they can be transfered to my new one with no confusion afterwards. I was asked to reach out to support immediately following the new account creation which of course I will do. I just want to make sure that all sounds good with you mmMikey and that those funds could be transfered once recovered and the new account is created?

Thanking you for your time.

-Jay

Hello everyone. Being now more than 30 day into the recovery process I was hoping to find out if there was an update on the progress from Coinspaid for the missing deposit. Also I did want to let you know that I have officially been given permission to open a new account under my new email. I decided to wait until the funds from the current account is recovered that way they can be transfered to my new one with no confusion afterwards. I was asked to reach out to support immediately following the new account creation which of course I will do. I just want to make sure that all sounds good with you mmMikey and that those funds could be transfered once recovered and the new account is created?

Thanking you for your time.

-Jay

Hello Jayweaver,

I hope you're having a great day.

I've had a chat with our attending managers and they are informed about your current status. Exactly as you stated, the moment you register your account you just need to contact our Customer Support and you will be in correspondence with our Management.
We have also checked with Coinspaid asking for an update and unfortunately, the process is not yet completed. The moment we have an update, we will reach out to you.
In the meantime, we wish you a fantastic day and should you need any assistance from our side, don't hesitate to contact me!

Kind Regards,

Mikey

Casino Management

Hey Mikey thanks for the reply. I really appreciate it a lot. Everything sounds like it's in place for this to happen. I really can't wait to get back to playing there on adrenaline. I have a question Mikey and no big deal if it's not feasible but in order to close this issue and take advantage of themis moment in time when everyone is on the same page and is ready to implement the necessary steps, do you think that Adrenaline would consider crediting a portion of the missing deposit to the new account instead of having to wait for coinspaid to finish the recovery process and risk by the time this occurs issues ariving from the timegap of knowledge and awareness of this issue. Like throwing road blocks up when it comes to transfering the coins from one account to the other. Or issues areiving because this is a new account. Like I guess what I am getting at is would it be possible for me to create the new account linked to my new email and reach I to support to have them be made aware of it's creation and in turn be credited with funds up front for the coins currently be recovered. Then just call it good and recogniciled and let Adrenaline and Coinspaid backend the finalization and recovery of the actual deposit. I know coinspaid is going to take 10%. At this point knowing everything and everyone is aware and ready I would be will to consider taking 50% of the original deposit amount. And letting Adrenaline keep the 40% for fees and interest for fronting the portion of the funds to the new account. Just let me know. So I believe it was about $100. That's would be $50 needed from adrenaline to credit my account up front. Then when coins are recovered adrenaline just collects them from coinspaid and keeps the 90% portion I am due to be credit once recovered. That's for 50% already being paid to me and 40% for interest and fees. Then I have no part in needing to worry about transferring coins from one account to the other and allows me to start depositing and playing again right away. It also allows Adrenaline and coinspaid to backend the rest.

Hi Jayweaver,

I hope you're enjoying your day.

We're glad that so far, everything is going as agreed.
Regarding the deposit, until it's fully recovered, we are unfortunately not able to credit it. Instead, we are more than able and willing to provide you with a Bonus similar to the Welcoming promotion. 
The deposit, once recovered, will be then credited in full to your account and Casino Adrenaline will not claim any fees at all.

Please let me know if this sounds good to you.

Kind Regards,

Mikey

Casino Management

Hey Mikey, 

I hope your well. I completely understand and appreciate your effort and help. So I am going to go ahead and make the new account under my updated email after I send this. I'll reach out to support immediately following and confirm the setup on here afterwards. Also I appreciate the offer for a type of bonus. Just let me know what you guys have in mind. I'll mention it to support after the account is successfully setup, however I won't make an issue out of anything if they are unaware or in the dark as I really appreciate and just want the account creation to go smoothly.

Hello Mikey! So new accounts officially created under my new email address. The same one I have been using to correspond with management. I tried reaching out through chat support channel but was asked to send an email instead. Douglas a pitboss for adrenaline asked ne to send screenshots of where "Such Activity" was pre-approved. I provided him with a screenshot of a part where you said so along with a screen shot of an email from pitboss Erik had said so as well. I hope I am okay and that I am not getting anyone in trouble. The last thing I want is for anyone to on my behalf. Please let me know you got this and have corresponded with Douglas.

Thanks 

- Jay

P.s I also ran into an issue with the first chat agent I spoke with as after informing her of the situation. And not having once mentioned any type at any time anything to do with a bonus, she closed out that chat and said I didn't qualify for the bonus I was trying to receive. Lmao 🤣😅😂 the next agent Tyler was able to take the time and hear me out and point me in the right direction though so no big deal. 

Okay another update, Pitboss Douglas emailed me back and I have officially had my new account APPROVED!! YEAH!!!🥳🥳🎊🎃🎉🎉 THANK YOU MIKEY AND THANK YOU LCB YOU GUYS ARE AWESOME AND APPRECIATED SO MUCH!!! Now last thing is the recovered deposit to be credited to the new account and we can then call this issue officially resolved then. I am so excited to be able to get back to playing!! WHOOP WHOOP!

Please tell me why the customer service number online to casino extreme is not a real number to call also no live chat availability like it's supposed to.. I'm just trying to withdrawal of course but it says the withdraw tab no longer exists but I sure can deposit if I wanted to?? Please help I'm just trying to withdrawal 50 of my 67 available I still wanted to play a little but I guess I will need the whole 67 pulled so I can go else where if this isn't resolved.

Hi, I've been a loyal Bitcoin depositer since March at Casino Brango. I've been verified with documents proving who I am. I have made multiple withdrawals since I started playing. Multiple deposits. I play almost daily. I used the code for the Father's Day promotion, and when I went to cash out as usual, was declined and told I needed to verify. That, in fact, I've never verified. Although my withdrawals would prove otherwise. I sent in my documents again, but did not receive any confirmation of receipt, and in speaking with chat support, they send me the same scripted response that they can't tell me if I'm verified or not.    -_- Not what I'm asking, I'd just like to be able to cash out my winnings as usual, as soon as possible. I was told my verification was forever. I've done nothing against T&C, and have made thousands of dollars in bitcoin deposits and withdrawals at Brango. Please can you explain why this is happening, and how to find out if my documents have even been received? 

Hi BrennaBotany,

Sorry to hear you had verification issues when playing at Casino Brango.

Please private message us your casino username so that we could check with the rep what has happened.

Thank you.

Hello Jay,

I'm delighted to hear that everything went well!
I must apologize for not having everyone introduced with the agreement we made here, but the important thing is that the Management knew about it.
The 60 day timeframe for the deposit recovery is almost there and we'll make sure to contact you as soon as it is completed.

In the meantime I wish you all the best while playing at Casino Adrenaline and plenty of big wins!

Sincerely,
Mikey

Hello Nicholekane,

I hope you're well.

Please note that there was a very short system maintenance and therefore certain features wre unavailable.
The maintenance is completed and all features and options are fully restored and updated.

Please head to the Cashier and follow the instructions provided to finalize your Instant Withdrawal. Of course, should you require any assistance, please do not hesitate to contact us through Live chat, by e-mail, or here on LCB.

Kind Regards,
Mikey
Casino Management

Hi BrennaBotany,

I hope you're well.

Please note that according to the Terms & Conditions of Casino Brango, to which you have agreed upon joining, Account Verification can be requested at any point should the Casino have a reason for doing so.
Having said that, please provide your username to @bixy, so we can expedite the Verification procedure.

Thank you for your understanding!

Kind Regards,

Mikey

Casino Management

so I have a question for some reason I stopped getting promotional emails is there a way to enable that again?

Hi Raditc,

I hope all is well.

Please provide your Casino username to LCB's representatives so we can review your account and see if everything is in order.

Kind Regards,
Mikey
Casino Management

Hi Raditc,

Please private message us your casino username so that our casino reps may check your subscription issue.

Thank you.

I say we boycott this site. Deposit elsewhere that we are actually appreciated and they value PAYING PLAYERS

Hi Mikey, Thank you so much for everything. Like you said the deposit should be recovered soon and I look forward to hearing from you an update of hopefully good news. Is there an eta available from coinspaid by chance?

Thanks for sending your casino username. Please keep an eye on this thread for updates.

Hello thanks for getting.back to me I am waiting verification I sent all documents that were asked for I'm pretty sure so now what?

Hello Jay,

You are most welcome. My Team and I are here to try and help with everything we can.
As for your deposit, we received a message from Coinspaid stating that the deposit should be recovered on July 1st. However, should they succeed and recover it sooner, they will immediately notify us. 

Sincerely,
Mikey

Casino Management

Hi Raditc,

I hope you're well.

Please note that we have reviewed your accounts and have found nothing out of ordinary. Therefore, all promotional e-mails should be coming your way.
I do have to mention that due to your current deposit to bonus ratio, you might not be eligible for all no-deposit promotions, however, please make sure to contact our Customer service to see if there is anything available for your account.
In the meantime, please make sure to check your Spam and Junk folders to see if some of our e-mails didn't end up there.

Kind Regards,

Mikey

Casino Management

Hi Nicholekane,

I hope all is well.

Can you please provide your casino username to Bixy from LCB so we can check the status of your account verification?
Thank you!

Kind Regards,

Mikey

Casino Management

Agreeed they don't value the customers anymore it's messed up that an account who never made a deposit can redeem codes but depositing accounts can't redeem any 

Hi Dayyzzed,

Can you please advise whether you have experienced any issues with claiming bonuses with Casino Extreme, Casino Brango, Casino Adrenaline or Yabby Casino?

Pls help I have deposited using skrill to my adrenaline casino account, the payment left my skrill but didn't show up in adrenaline casino account. I messaged them to ask why and they said no payments have been made. I checked adrenaline casino transaction history and it shows my payment was rejected. They are not going to add it or help me. Pls help I have screenshots of everything

Hi Lathanial27,

This can be the issue related to Skrill. Can you please check again your Skrill account and send us the screenshot that the payment has left?

Thank you.

How do i update my post to "PROBLEM SOLVED. ABOUT 6PM last night I received an email saying the balance has arrived and credited to my account 

Hi Lathanial27,

Great news, happy you resolved your issue regarding depositing.

Good luck and have fun 

hello i made over $140 in deposits on adrenaline from tue to sun n was told by support and the pitboss that im not eligible for my monday cash back cause i had a bonus free withdrawal before i made all my deposits after my withdrawal how can this be i never heard of this nor has it ever happen before in my years of online casinos

if needed i downloaded the chat and the email from trhe pitboss

Hi Damann25,

Can you please private message us your casino username so that we could contact the casino rep and check your account?

Thank you.