Casino Extreme, Casino Brango, Casino Adrenaline, Yabby Casino Support and Complaints Thread

Hi Kellie072087,

Have you checked with their support team why you are not able to redeem the codes?

Hello BrkljacBrad,

I trust that you're well and safe.

Please note that due to certain irregularities recorded by our Risk System, the Banking Department of Casino Brango was obliged to request additional verification documents, including the video. 
We can assure you that any documents you provide will remain confedential and are not shared or used in any other place. Casino Brango, as part of a larger organization that includes Casino Extreme and Casino Adrenaline, is one of the most reputable online casinos available. This reputation is built on trust, security, and determination to provide the best experience possible. In order to do so, we must be absolutely positive that our Terms & Conditions are met and that real account owners receive their winnings.
Please note that your winnings will remain on your account and will be cleared for withdrawal at the very moment the requested documents are provided from your side.

Thank you for your understanding.

Kind Regards,

Mikey

Casino Management 

Yes no problem. I already submitted my videos to bonus blitz and brango and have successfully cashed out my bonus blitz win.

Still waiting on brango to approve it but it seems like we've finally taken care of it all.

Assuming that I get paid by bringo we can work it as a result and you guys can have a great day

Video's been there for like an hour though man so.....her3w a screen cP from it 

Thanks for letting us know BrkljacBrad. Please update us when you get your funds at Casino Brango.

Hi Mr_Jackpotz,

We have just informed the casino rep and sent them your casino credentials. Please keep an eye on this thread.

Hello Mr_Jackpotz,

I hope you're well and safe.

Thank you for reaching out to us through LCB.org regarding the issue you encountered at Casino Extreme.

Please note that I have reviewed your account and, unfortunately, it is evident that you have registered multiple accounts at the Casino. According to the Terms & Conditions of Casino Extreme, to which all players agree upon joining, only one account is allowed per player. Having multiple accounts is a direct breach of said Terms & Conditions. Furthermore, we can also confirm that you took advantage of no-deposit bonuses on both accounts, thus gaining an unfair advantage and breaching the Terms yet again.

https://casinoextreme.eu/terms-and-conditions

5 USER ACCOUNT

5.1. Opening a User Account

b. "You are allowed only one User Account. If you have more than one account, all winnings will be void. If you open more than one User Account, the Casino may close all accounts and any bonuses and winnings may be voided."

7. BONUSES AND PROMOTIONS

7.1. General Bonus and Promotion Rules

c. "All promotions are limited to one per Player, family, address, credit card number, and computer and shared computers (i.e. university, fraternity, school, public library or workplace), unless there is a prior agreement with the Casino management. The identity of a Player will be determined based on all or any combination of the following: Player name, mailing address, e-mail, IP address, credit or charge card number, computer, telephone number or any other forms of identification that may be required. Where multiple participation is permitted, the Casino or its authorized agent reserve the right to limit the number of bonuses that may be given to any one participant."

Your deposit is currently pending at the moment and is waiting for your documents to be approved by our Banking Department before the deposit is credited. 
As soon as the Verification procedure is completed, you will be contacted by e-mail.

Thank you for your understanding.

Kind Regards,

Mikey

Casino Management

I assume that it'll be validated tonight when everybody gets back in the office overseas or whatever but if not I'll let you guys know hopefully I'll be three grand richer by morning time

Like bruh how much more do I have to beg y'all to give me my money wtf 

Also I would love to know exactly what type of risk system you're talking about that says that I'm not a real person or whatever the hell it was.

Hi BrkljacBrad,

We have notified the rep, please be patient. You will get a reply as soon as they look into your account.

Ok thanks. Again I'm not trying to antagonize but if I'm told "we'll do this right after" I expect it to happen right after. My opinion is that if bonus boards can do it in an hour because they don't have any customers and then bring us should be able to do it at least within a day? Is that unfair? After waiting what 2 weeks now and jumping through 20 hoops? Corne on man. 

Hi BrkljacBrad,

We understand waiting can be challenging and a bit frustrating, but let's ensure they address the issue properly and find the resolution.

Please be patient. We will remind the rep again and hope to receive the feedback soon.

Hello BrkljacBrad,

I hope you're well and safe.

I'm happy to inform you that your account has now been fully verified by our Banking Department. You should have also received an e-mail from the Banking Department informing you about the success of the Verification procedure.
In order to finalize your withdrawal, please contact our Customer Service. Congratulations on your win and should you need any additional assistance, please do not hesitate to contact us.

Kind Regards,

Mikey

Casino Management

Resolved! Just got paid!!!! Party at Mikeys house!

Great news BrkljacBrad 

Thanks for informing us!

Hello Mikey

I would like to ask for your help to speed up the process of verification account brango casino as it is taking a long time to complete....     

thanks

Hi riccardo,

Sorry to hear you experienced the verification delay at Casino Brango.

Can you please inform us how long you've been waiting for the account verification? Have you contacted their support team, any explanation from their side?

hi,  today completed 5 days since I sent my paperwork, the customer service agent says that cannot possible access the account verification information because it is from another department.

Hi riccardo,

Thanks for your reply. We've contacted the casino rep, they will check your verification request.

Hi riccardo,

Can you please check your casino username at Casino Brango and send me via private message?

The one you shared with us was not found in the system of Casino Brango.

Thank you.

Hi Bixy

I sent you my username

thanks

Hi riccardo,

I hope you're well and safe.

Please note that your account and documents have been reviewed and as I can see, the Banking Department has asked for a selfie (photo of yourself) with you holding your ID so that all the details on the ID are visible.
When you provide the requested document, please make sure to contact us here so we can expedite the procedure.

Thank you for your understanding.

Kind Regards,

Mikey

Casino Management

hi Mikey

They asked me to send a selfie holding my document and then I received a response saying that my selfie with the document was photoshop and my account was suspended, are they going crazy? If you wish, I can send a VIDEO or make a video call to prove that I am me.. what you are doing is something extremely immoral and I confess that I have lost trust in you..

Hi riccardo,

I hope you're well.

Please note that the Anti-Fraud system used by the Banking Department detected certain irregularities and therefore it was determined that the documents you provided were edited using a photo editing tool. 
When sending Verification documents, please make sure not to enhance the photos in any way, otherwise, they might not be accepted.

If possible, please provide a video of yourself holding your ID so the Banking Department can clear any suspicions of photo editing.

Thank you for your understanding.

Kind Regards,

Mikey

Casino Management
 

Hi Mikey

My intention was not to be rude but I was irritated by this confusion
This is all very embarrassing and I don't remember ever going through something like this, but I have no reason to lie or hide.
my selfie is not photoshopped, I just made the photo a little clearer to improve the image because in the previous photo you had complained that the previous photo was blurred,,, 

I'm going to make the video and send it to prove my defense on this matter

thanks

hi Mikey

Just for your information

I received an email today requesting the video and some additional information, I sent the video according to the specified specifications and now I'm waiting for the answer.

thanks

hi

I sent the VIDEO yesterday as proof of my identity and image, However, I cannot understand the silence on their part... Will they not correct this nonsense??

Hi riccardo,

We will remind the casino rep, please be patient. As soon as they can, they will respond on this thread.

Hello Mikey

after I sent the video I received an email saying that my document was photoshopped even though they filmed my face and my documentation... it's unfortunate when someone can't admit they made a mistake... I don't understand what tool or criteria you used to claim that my document was photoshopped , you made a mistake.
unfortunately nothing I say will change this decision but remember that today you can harm me but tomorrow you end up being harmed too..

thanks

Hello riccardo,

I hope you're well.

Please note that I have reached out to our Banking Department to see what is the reason behind their decision.
After a detailed investgiation, the conclusion is that the ID you have provided is not genuine. This was suspected with the initial photos you have provided, and was later confirmed in the video.

Unfortunately, in such cases, the account is suspended and all winnings acquired from a free bonus are voided. Please see more in our General Terms & Conditions.

Kind Regards,

Mikey

Casino Management

Hello,

I hope everyone is doing well and that I am puting thing in the correct area and in front of the right people to be able to help me. I apologize if I have placed this inquiry in the wrong spot in advance. This is where the LCB's Casino Adrenaline Review took me after clicking on the casino rep link.

I have a two part issue with my account at Casino Adrenaline. I have reached out to their support through chat and email about each. I have not been able to get ether resolved and I am two months into trying to resolve this. I have a lot of love for this place so I don't want to make this post/request for help into a negative review of the casino or it's sisters and brand. However getting these resolved has been a nightmare and major lack of communication. That is that 90 % of my emails sent to address this or get answers have gone unresponded to. Dating back over two months.

So down to brass tax. Here they are:

(Part 1)

Un-able to update email address that is registered to my account.

Reason:

 I no longer have access to the email address

Issue:

I will not be able to receive codes to validate payout addresses during the payout procedure. As once a request for one is made it immediately sends a verification code to the account registered email address that contains a link that must be clicked to validate the transaction and the address the funds are to be sent to.

Casino's Response:

" " Hi Jay, Hope that you are well and safe.We are very sorry to inform you that an email cannot be updated once the account is registered with the Casino. Once the account is registered, the email will remain permanently linked to the account without the possibility of change. Thank you for your understanding. Kind Regards, Adrenaline Support " "

I asked for an alternative avenue / way to fix this problem to maintain the ability to deposit, play and withdraw but they don't give one or respond beyond this point.

(Part 2)

I deposited funds of exactly 1.16187542 LTC have not been credited to my account. I made this deposit 2 months ago. Date: 07 Mar 2024 Time: 16:53:54 UTC

Reason:

The Bitcoin addresses they provide to send btc to are legacy addresses that start with the number 3. This means they work and have a litecoin counterpart. Meaning if you scan the QR code or copy and paste the address, such as I did, it will allow you to send litecoin to it. Because this is a Litecoin address. The addresses are both Bitcoin/Litecoin crosschain address. They work off the the same wallet KEYS* (Usually 12-24 Words) However they don't register the Litecoin version of the address to you account. Meaning when I scan the QR code with my wallet and sent Litecoin to it, they never seen or received it on their side bevause their processor didn't assign it's counterpart to my casino account.

Issue:

After a lot of being told no and being asked to reach out to the wallet providers and the wallet providers telling me that only the merchant, in this case Casino Adrenaline, would have to be the one to reach out as they are the ones that control the KEYS* to the btc addrress assigned to my account. The casino finally agreed to reach out to Coinspaid, their wallet service provider and received confirmation that the funds are recoverable with of course a 10% of the original amount of the transaction fee applies. I agreed. However the avenue I was using to communicate with the casino was closed by my request due to extraordinary long systematic delay tactics put in place. That was only allowing me to receive a response from them once every three to four weeks. I have sense been trying, all be it, ineffectively, to communicate with thrm and receive my funds back or really even an update or response. 

Casino Response:

Live chat directs me to send all inquiries to email support. Email support doesn't respond, confirm they've received/recognize or ignores my inquiries to resolve this.

 As you can see even though this is a two part issue. I can't resolve one without resolving the other. Example: They recover my coins to my account from the ltc deposit. But then I am unable to withdraw it because I can't click the link they send through email to confirm withdrawal. This because I can't update my email address registered to the account.

Please, as I do cherish the time I have had playing at their casino, help me resolve this. I have no more time to waste on letting this issues continue to go unresolved. Please help me! 🙏

Thanks to everyone and to LCB in advance for all you help and hopefully getting this resolved.

- Jay

Hi Jayweaver,

Sorry to hear you experienced issues when playing at Casino Adrenaline.

Regarding email address update, if this is defined in their T&Cs, there's nothing to be done. However, we can check what has happened with your funds, please private message me your casino username so that we could get in touch with the casino rep.

Please check you inbox for the username for the account. I don't mind putting it on here as I don't have access to it anyways anymore. It's [email protected]

I double checked and I will paste the terms they provide so that you can check and find out if I missing it but there is nothing that can be found or I personally see stating the email address can't be updated. In fact it doesn't state anything about email addresses being involved or z requirement of any kind at all. Just talks about usernames and passwords. Which the username is the email used to register the account. However even further it doesn't state, again from what I can see, that usernames can't be updated ether. I am very curious as I find myself confused 🤔 There also was nothing stated that says after a withdrawal/payout request players have to click the link provided in the email that's sent to verify payout request and address funds are to be sent to. I know this is a requirement made by there payments processor but that doesn't mean that it shouldn't be stated here in there terms. By extension whatever there processors terms are would have to be there terms as well. Ether that or leave out the entire section about banking and state that all banking is done by a third party and to refer to them for terms and conditions for all financial transactions and relations. I know from having played and requested an abundance of deposits and withdrawals/payout requests that the link needs to be initiated by the requester and manual verifications are available to push the payout through. At least at the time shortly after registering and I had to wait to regain access to my email to finally verify and get the payout I had requested. 

Here are the terms copy and pasted directly from their site at of 9:30 pm EST on 5/28/24

Terms and conditions

1. GENERAL

2. DEFINITIONS

3. ACCEPTANCE AND CHANGES OF TERMS AND CONDITIONS

4. WHO CAN PLAY

5. AVAILABILITY OF GAMES

6. GAME RULES

7. DISCLAIMER OF LIABILITIES

8. USER ACCOUNT

9. DEPOSITS AND WITHDRAWALS

10. COMPLAINTS

11. ANTI-FRAUD POLICY

12. REFUND POLICY

13. KYC

1. GENERAL

Before using our website, please read these Terms and Conditions carefully. By registering a Player Account with the website, you confirm your consent with the Terms and Conditions.

1.1 The websitewww.casinoadrenaline.com(“Casino”, “Website”, “Company”, “We”, “Us”, “Our”) is owned and operated by Anden Online N.V., a registered company in Curacao. The service operates under license no. 1668/JAZ issued to Curacao eGaming, authorized and regulated by the Government of Curacao.

1.2 The Terms of Service contained herein, together with all additional rules and regulations, including but not limited to the “Privacy Policy”, represent the complete and final agreement between you and Casino Adrenaline.

2. DEFINITIONS

2.1. “Terms” refers to Terms of Service.

2.2. “Website” refers to Casino Adrenaline’s website atwww.casinoadrenaline.com

2.3. “Services” refers to services available on the Casino Adrenaline website.

2.4. “We” or “Casino” refers to Casino Adrenaline

2.5. “You” or “Player” refers to any individual who uses any of the services provided by Casino Adrenaline.

2.6. “Games” refers to the casino games offered by the Casino Adrenaline website.

2.7. “Software” refers to the software Casino Adrenaline provides for playing casino games, which is available in either download able or non-download forms.

3. ACCEPTANCE AND CHANGES OF TERMS AND CONDITIONS

3.1. It is your obligation to understand, agree and abide by all rules and regulations provided in the Terms.

3.2. It is your obligation to regularly check for any modifications of the Terms as they may change from time to time.

3.3. The title, ownership and all intellectual property rights of the content, including images, photographs, animations, video, audio, music and text belong solely to the Casino. Copying, redistribution or publication of any content or part of the Website and Software is strictly prohibited.

3.4 These Terms and Conditions may be changed by the Casino when such need occurs. We will do our best to notify our players of any significant changes by email. However, we do recommend all players to revisit this page regularly and check for possible changes.

3.5. These Terms are the full and final expression of your relationship with the Casino. They constitute the entire agreement between you and the Casino, and supersede any prior understandings, agreements or commitments, whether written or oral between the parties.

No employee, officer or agent of the Casino, or anyone else involved in creating, producing or delivering the Casino, may verbally alter, modify or waive any provision of this agreement.

By entering the Website, opening a User Account with the Casino, using or reusing any such User Account, or the acceptance of any cash-in, you hereby agree to all rules given in the Terms, as amended from time to time.

4. WHO CAN PLAY

4.1 The Casino accepts players only from those countries and geographic regions where online gambling is allowed by law. It is the player’s sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing bets on the website.

4.2 The Casino accepts strictly adult players (the minimal age is 18) and players who have reached the age specified by the jurisdiction of player’s place of residence as eligible for online gaming. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding age limitations for online gambling.

4.3 It is entirely and solely your responsibility to enquire and ensure that you do not breach laws applicable to you by participating in the games. Depositing real funds and playing for real money is subject to the laws of your country, and it is your sole responsibility to abide by your native regulations.

4.4 The Company reserves the right to ask for the proof of age from the player and limit access to the Website or suspend the Player Account to those players who fail to meet this requirement.

4.5 You must provide complete and accurate User Account information to the Casino.

4.6 You cannot be an employee, consultant, licensee, distributor, media partner, promoter, retailer of the Casino, including members of their immediate families.

4.7 You must abide by the rules of the Casino.

4.8 You cannot play on behalf of an individual that is not allowed to play at the Casino.

4.9 Players from the following countries are forbidden to play for real wagers where online gambling is legally allowed: Afghanistan, Albania, Armenia, Australia, Belarus, Bosnia and Herzegovina, Bulgaria, Costa Rica, Estonia, France, French Guyana, Germany, Guadeloupe, Iran, Iraq, Israel, Kosovo, Montenegro, Macedonia, Martinique, Mayotte, Reunion, Moldova, Myanmar, Netherlands, Pakistan, Romania, Serbia, Slovakia, United Kingdom, Zimbabwe.

5. AVAILABILITY OF GAMES

Please bear in mind some games may be unavailable in certain jurisdictions, as required by policies of game providers which may change from time to time.

NetEnt games are unavailable for Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Sri Lanka, Singapore, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe, as well as Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, United States of America and the United Kingdom.

In addition to the above, Jumanji, emojiplanet, Guns & Roses, Jimi Hendrix, Motörhead and Conan are not available in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia,China, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe. Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, United Kingdom, United States of America.

Planet of the Apes Video Slot is not available in the following territories:Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.

Vikings Video Slot is not available in the additional jurisdictions: Afghanistan, Albania, Algeria, Angola, Australia, Azerbaijan, Cambodia, Canada, China, Ecuador, France, Guyana, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Malaysia, Myanmar, Namibia, North Korea, Pakistan, Papua New Guinea, Philippines, Qatar, Russia, Singapore, South Korea, Sudan, Syria, Taiwan, Thailand, Tunisia, Turkey, Ukraine, United States of America, Uganda.

Narcos Video Slot is not available in the following territories: China, Indonesia, South Korea.

Additionally, Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man), are only available in the following territories: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.

Aliens are unavailable in Japan, Canada.

6. GAME RULES

By accepting these Terms and Conditions you confirm that you know and understand the rules of the games offered on the Website.

6.1. game server has been checked by a third-party User Accounting firm and was found to supply fair odds and to comply with the laws and the regulations.

6.2. The Casino may, at its absolute discretion, alter, amend or withdraw any Game from the Casino at any time, and may alter prices, features, specifications, capabilities, functions or other characteristics of Services and/or Games.

6.3. You accept all outcomes of Game results as received in the client application from the Casino’s game server. You fully accept and agree that the Casino’s random number generator software will determine the outcome of the Games.

6.4. The Casino reserves the right to limit pending Games (games which have been quit without a required action from you) to one pending Game per Player.

6.5. The Casino reserves the right to terminate any pending Games after 30 days without any action by you.

7. DISCLAIMER OF LIABILITIES

7.1 The Casino is not liable in any way for any malfunctions relating to hardware (yours or the Casino’s), network, telephone line or system or Internet malfunction.

7.2 In the event that the gaming computer hardware or the gaming server does not properly implement the rules of a Game, or does not properly implement the random number generator, or does not make a proper User Account for the play or if a human error is made by the Casino, any of its suppliers, or anyone else involved in creating, producing or delivering the Casino, the Casino will not be liable for any winnings that result from these errors. You will forfeit any winnings that result from any error whatsoever. In the event of any dispute regarding a wager or winnings, the decision of the Casino shall be final and binding.

7.3 You indemnify and hold harmless the Casino, its software provider (Real Time Gaming), and their respective licensees, distributors, parent, subsidiaries, affiliates and all of their officers and directors, advertising, promotion or other agencies, media partners and others from any suit, demand, cause of action, claim, liability, costs, expenses (including reasonable legal fees), liabilities, damages, fines, penalties, fees or any other charges whatsoever that may arise as a result of the use or re-use of any or all of the following: the Website, the Games, gaming with or through us, or receipt of winnings from us.

7.4 If we mistakenly credit your Player Account with winnings that do not belong to you, whether due to a technical issue, error in the pay tables, human error or otherwise, the amount will remain our property and will be deducted from your Player Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.

8. USER ACCOUNT

8.1. Opening a User Account

In order to play Games and place wagers on the Website, you first must register with the Casino and open a User Account.

You are allowed only one User Account. If you have more than one account, all winnings will be void. If you open more than one User Account, the Casino may close all accounts and any bonuses and winnings may be voided.

As part of the registration process, you will have to choose a Username and Password for your login into the Website. You are obliged to keep your Username and Password secret and confidential. Any use of the Software application through your Username and Password is your sole responsibility.

You acknowledge that if any of the information that you provide to the Casino is untrue, your agreement with the Casino will be void, and you will be liable to the Casino for any damages and costs suffered as a result.

We reserve the right to request from you a copy of your proof of identity, address, copies of credit cards, an approval signed purchase history and/or other appropriate documentation when withdrawing credits, so as to provide fast payout, prevent fraud and make all financial transactions secure. If you fail to provide the requested documentation within 4 weeks, or submit fraudulent documentation, we reserve the right to cancel the payout and/or close or lock your User Account.

8.2 Closing your User Account

You may close your User Account at any time.

To close your User Account, simply send an email to [email protected] stating your account details and intention to close the account.

Any outstanding amount on your User Account after closure will be refunded subject to applicable deductions and may not be less than EUR 20 / USD 20 / AUD 20 / CAD 20 / BTC 0.004 / ETH 0.12 / LTC 0.5 / BCH 0.05 / DOGE 7500 / ZAR 300.

The method of repayment will be at our absolute discretion.

8.3. User Account General Rules

You can use your User Account for personal use only. Commercial use of the Casino is strictly forbidden. You will play only for private and non-professional purposes.

You will not allow any third party, including but without limitation to minors, to use your User Account to place wagers or participate in the Games in any way. You are solely liable for any losses, costs or expenses associated with the use of your User Account.

The Casino is not liable in any way for your participation or attempted participation in any act outside of the rules given herein, or outside of the normal course of on-line casino operations.

The Casino reserves the right to cancel your Account at any time without prior notice should the Casino confirm that the user breached the Terms & Conditions. In this case the Casino will refund any balance on your User Account or deposit, whichever is the lesser amount. The Casino reserves the right to close or lock your User Account at any time. The Casino will always provide the reason for doing so.

The Casino fully reserves the right to refuse or terminate the User Account of any person who is found cheating or attempting to defraud the Casino Software or making untrue and or malicious comment in regard to the Casino’s operation or who unfairly exploits the spirit of the promotions offered by the Casino.

The Casino reserves the right to publicize cheating and defrauding actions of Players, together with their identities and email addresses. These will be circulated to other casinos, banks and credit card companies and any other appropriate agencies.

9. DEPOSITS AND WITHDRAWALS

9.1. Depositing to your User Account

The minimum amount for deposit is EUR 20 / USD 20 / CAD 30 / ZAR 350 or cryptocurrency equivalent.

You cannot make a new deposit until you have played through the balance of a current deposit and bonus and your balance is below USD/EUR/AUD/CAD/ZAR 1 or equivalent amount in Cryptocurrency.

You acknowledge that any funds used for playing Games must be legal.

The Company does not accept third party payments. You must make deposits only from a bank account, bank cards, e-wallets or other payment methods that are registered in your own name.

If we determine during the security checks that you have violated this condition, your winnings will be confiscated, and the original deposit will be returned to the owner of the payment account.

The Company is not responsible for the lost funds deposited from third party accounts.

Once you place a bet, the bet is irrevocable, and you cannot undo or “charge back” the transaction. You cannot get your stake money back if you lose your bet.

The Casino reserves the right to limit and/or refuse your wager without prior notice. The Casino is not obligated to accept your bet.

In the event of any dispute regarding a wager or winning, the decision of the Casino shall be final and binding.

Kindly note that due to the nature of cryptocurrencies, deposit limits cannot be applied to the deposits made through CoinsPaid payment system. If you want to limit your gambling in the casino, please, use any other available option

9.2. Withdrawing from your User Account

Withdrawals must be made back to the User Account that the deposit originated from. This may not be possible in the event of a credit card deposit, in which case an alternative withdrawal method may need to be used.

If you deposit and withdraw without wagering at least 1 x the value of the deposit, you may be subject to a transaction fee that cannot exceed 10% of the transaction amount.

This can only be done once the deposit has been reviewed and determined that financial system manipulation and or money laundering activity has not taken place.

The minimal amount for withdrawal is EUR 50 / USD 50 or cryptocurrency equivalent. A maximum of EUR 4000 / USD 4000 cryptocurrency equivalent will be sent per week. All remaining balance will be sent on the following week(s) as per the casino rule. The withdrawal limits may vary according to your VIP status.

Only 1 instant withdrawal is permitted per Player per day and is only available if you have deposited via Cryptocurrency methods, Neteller, Skrill or EcoPayz.

Withdrawal cannot be processed before the deposited amount was wagered at least 1 time.

New players who are depositing and playing, must note that the Bonus amount is non-withdrawable and will be deducted from the balance once they have fulfilled their wagering requirements

Players depositing using any available Cryptocurrency Method need to play through active deposited funds at least 1 times prior to withdrawing due to higher risk of fraud.

If you are a table games player, the deposit needs to be wagered 1x, regardless of currency. This procedure is in line with anti money laundering practices.

Account verification is not required for players using cryptocurrencies. Other players are obliged to provide documents for account verification before first withdrawal. They can do it by uploading documents directly to casino account.

We reserve the right to request appropriate documentation for account verification even for players using cryptocurrencies if we notice some irregularities regarding account, gameplay, similar accounts, fraudulent activities, abuse etc.

9.3. We guarantee not to sell, give away, or otherwise communicate your personal information to any third party. We will only disclose personal data when ordered to do so by any Governing Authority and/or under any legal provision contained in the Governing Law.

9.4. Your personal identity and details will remain confidential and we will never report wagering information on behalf of any player.

9.5. All email and other communication or correspondence between you and the Casino is private and not for distribution or publication on Internet forums.

9.6. General Deposit and Withdrawal Rules

To protect ourselves and the interests of our financial processors we reserve the right, should we become aware or suspicious of any combination of deposit and withdrawal manipulation or money laundering activity that constitutes fraud, to withhold payment of funds and notify relevant authorities and the payment processor(s) of your actions for further investigation.

The Casino employs various active anti-fraud safety devices for your protection. All transactions are confidential and are monitored solely for your protection. Criminal acts or attempted criminal acts are automatically reported to the appropriate authorities.

All materials relating to the Casino are automatically voided without notice if you alter, mutilate, forge, tamper with, or otherwise alter such materials in any way whatsoever or if you attempt or cause others to attempt any such act.

Any gaming or attempted gaming or purported winnings during or following such alteration, mutilation, forgery, tampering or similar such acts or attempted acts shall automatically and without notice, be void. Any fraud (whether actual or 

Please check you inbox for the username for the account. I don't mind putting it on here as I don't have access to it anyways anymore. It's **************

Hi Jayweaver,

We have forwarded your account details to the casino rep. They will look into your account and provide us with feedback. 

BRANGO IS SUCH A SCAM...SO SICK OF THIS HAPPENING: I complete the wager with more than the max cashout amount...but when I'm told i complete the wager I'm under the 50 (meaning they took the amount over 50 out, let me spin again, then tell me I'm done wagering). AND OF COURSE, YOOU CAN NEVER GET BACK TO 50 (THE MIN TO CASHOUT). 

F BRANGO AND F EXTREME....STAKE.COM BABY.....(OR STAKE.US) FOR THE WIN.

Hi Jayweaver,

I hope you're well and safe.

To start off, I'm very sorry to hear that you have ran into these issue at Casino Adrenaline.

After reviewing your correspondence with our representatives, I must say that all information that was provided is correct.
Unfortunately, at Casino Adrenaline, due to system restrictions imposed by Softswiss, the software provider, e-mail address update is not possible. Believe me, we would gladly oblige to your request, unfortunately, we simply have no option of doing so.
The solution to this issue is to register a new account using a new e-mail address. Of course, this would be done with assistance from our Management in order to maintain account security and avoid any possible duplications.

Secondly, as I understand, you have deposited your LTC to a Bitcoin cryptoaddress. Our Team has sent a request to recover the funds, however, I'm afraid that in this case, this is not possible.
Although LTC can be sent to a BTC cryptoaddress, the cryptoaddress is not corresponding if  a different currency is sent to it. 
Simply put, the cryptoaddress you have sent your LTC to does not belong to us and unfortunately, the funds cannot be recovered.

Please let us know if you wish to register your new account and if so, please make sure to contact us at [email protected].

Thank you for your understanding.

Kind Regards,

Mikey

Casino Management

Hello Phildough,

This is a friendly forum and I would like to ask you to use appropriate language on this thread. 
We will, of course, do everything in our power to assist you and any other user that has any issues while playing at our Casinos. However, in order to do so, we must ask for patience and understanding.

Thank you for Your understanding and I will contact you as soon as your account and grievance are reviewed.

Kind Regards,

Mikey

Casino Management

Hi Mikey!

Thanks for getting back to me and for helping me try to get this all figured out finally. I definitely will want to make another account for sure. I figured this might be what was needed but I definitely wasn't going to do so without and at the direct instruction of the casino. Please let me know if my emailed request to get help setting up the account has been received or not. I sent it out directly prior to replying to you to [email protected] Now for the LTC deposit, I have attached a screenshot of the last correspondence I received through my previous means of communication over this, and in it you can see that it's said Coins Paid is able to recover the funds and will do so for a 10% fee. I was asked if I accept and I did. Is this not the case anymore?

Thanks again for all the help

- Jay

Hi Jayweaver,

I hope you are well.

Please allow me to apologize for the misinformation. 
The situation I described is not for your case but from a different ongoing case. I have reviewed your account again and indeed our Manager Thomas has initiated the recovery procedure with Coinspaid.
We have reached out to them again, and we have been informed the recovery procedure is still ongoing. The estimated timeframe for the completion of the procedure is 60 days.

We will make sure to contact you as soon as we receive confirmation from Coinspaid.

In the meantime, should you need any additional assistance from my side in setting up your new account, please let me know and I'll make sure to make myself available.

Kind Regards,

Mikey

Casino Management

Hello,

I hope everyone is well and you are doing good today.

That's great news to hear and no need to apologize!

I wasn't even sure if you guys had ask them to proceed and start yet. So its really good news to hear that and knowing that this procedure is already been started.

Also I sent an additional email again right before writing this reply and I sent it to pit Boss at casino adrenaline.com and I quoted your last post in reference to you in the subject of the email in hopes that it might get to you or someone that knows or is involved with this for helping me and the creation of a new account with the updated email address.

If this is something that we can just get figured out here through the forum or you can also reply to my email address or I can give you my phone number and you can call me when you're available. It doesn't matter just trying to make it so that way it's easiest on us to get it done. 

By the way I'm going to go back and update all my reviews so that it reflects positively.

Truly appreciate you doing all this for me.

I hope to hear from you soon

- Jay

Yea I'm having issues with my validation at extreme and for some reason they're telling me that my ID is not real even though I drive with it every single day I have posted numerous pictures including numerous selfies of myself holding the damn ID and there's nothing wrong with any of my pictures and they keep telling me to send invalid documents My fucking ID doesn't expire till 2025 this is a valid document and I demand my account be validated right now this is bullshit. 

I know this is all a stallin tactic hoping to get through the weekend so that way I'll place you my money but I'm not going to do it you need to validate my account and give me my fucking money now

My bad it's brango not extreme 

Hi Hackneric,

Sorry to hear that you've experienced issues with your account verification.
Could you please send us your Casino Brango username via private message so that we can get in touch with the casino rep and inquire about this matter?

Thank you.

******** is my username and now they are making up lies about this not being my id this is a government issued photo ID directly from the bureau of motor vehicles in Indiana I use it every single day to drive my car and I use it as identification anytime and I get asked for it The fact that they're telling me that this is not real is fucking  ridiculous they are trying to steal the money I won fair and square because they don't like the fact that they screwed me once and I stikkcwss able to get it to 50 dollars. 

CASINO BRANGO AND EXTREME STEAL PEOPLE'S MONEY AND THEY SELL CUSTOMER INFORMATION BEHIND THEIR BACKS WITHOUT THEIR CONSENT. 

KEEP IT UP and we'll see how far the rabbit hole goes 

Hi Hackneric,

Thanks for sending your casino username, we will contact the rep and get back to you. Keep you posted.

I realize it's a weekend but I expect nothing to be done today either. They are claiming my ID isn't real?!?!?  How the hell could they say that? I got it directly from the state of Indiana and now they are asking for another picture id? Like a passport? I can't get a fucking passport I have felonies 

They also don't issue another ID to me just because YOU decided it wasn't real. You fucked up. I sent 6 different pictures and a picture of me holding my ID with my vehicle registration (which is acquired with THIS ID) And they STILL haven't approved me. What the hell man. 

Hello I was given the 20 dollar chip from lcb but the customer support at casino extreme is telling me that they see no such credit for my account. What do I need to do 

Dude. This is ridiculous 

 I have submitted all of these items. None of them are sufficient. I am not stupid. I know they are mad about me ACCIDENTALLY mixing funds and then when they put my deposit back on my account I was able to play it up to 50. 

Sucks for them. But the fact is that this is a government issued id and they keep denying it. I have submitted ALL OF THESE PICS and more.