Casino Extreme, Casino Brango, Casino Adrenaline, Yabby Casino Support and Complaints Thread

Here we go! Got the promo on twitter and the splash page when I log in...I am not eligible 

That is not what happened. I had one transaction one deposit that I sent at 8:52 which you can clearly see is the same time frame is the first deposit made on the account. Here's a screenshot proving that. 

On my wallet there's an option to accelerate the transaction which is the reason why there's two different hash IDs. But the timestamp matches the first deposit as seen in the screenshot. You guys had no right to take that money I understand that you did it to protect your casino but you were wrong in this instance and i am not going to accept anything less than the €50.60 I am owed. 

I can't prove that it's the right time code but you can see it on my account because you have my account locked. 

9.98 dated 8:52 am The exact same time that my deposit was sent the first time according to the casino. Before I played with the deposit. 

The only reason I even accelerated the transaction is because when I went to cash out I was told that I would not be paid until there was confirmations on the blockchain so I paid extra money after the fact to have the transaction accelerated. 

Apparently that was a fucking mistake. And I will never do it again but that doesn't change the fact that I still played with my deposit and won that money. 

Hello snb6448,

Can you provide us with your casino credentials via private message so we can check why are you not eligible for that promo.

Also be free to ask their live support team or send them an email to support at casinoextreme. com

Thank you.

Still nothing from the casino. My friend told me that they are reviewing it again through management or something but I haven't heard anything yet so I don't know what's going on

I'm having a very ridiculous withdrawal issue that began with someone with a bad attitude in Payouts refusing to give me a reason for not Processing my withdrawal, then not knowing how to do math.  We are now talking in circles about KYC, which your own customer support stated wasn't necessary for bitcoin transactions (Just to be clear,  this is neither my first time depositing or withdrawing from this casino specifically,  nor is this the only casino in your group in which I hold an account and actively deposit/withdraw.)

I have sent my DL, front and back,  and a picture of me holding my driver's license... which they said was photoshopped. So,  I did the same with my ID... along with which I sent ahead and sent a picture of my digital driver's license and instructions on LA Wallet and how to verify the digital license (which I assume wouldn't be accepted or necessary,  since I already sent my DL and my ID, which is issued by the same State Department... and by the exact same facility,  btw.  It's a freaking state-issued ID.)

I also sent my most recent income tax filing,  a picture of every monetary device in my wallet,  my health card,  my mother's maiden name,  and asked what else they could possibly need.  

The only response was that they couldn't accept "copies," whatever tf that means.  I'm not sure if they are expecting me to send my actual, physical license to them?  I sent photos of my ID's... all of them.  And enough identifiable information for them to steal my identity.  Literally.  

We're going on a week.  It's Christmas time.  This is ridiculous. 

I'd love to attach these emails for the world to read,  but there's too much personal information in them.  I'll gladly forward them to you,  though.  Just say the word.  

Oh,  and this is all AFTER they rejected my withdrawal request 3 times,  without any stated reason... then,  finally stated I can't withdraw the bonus... and when I corrected that,  I had 3 more withdrawals rejected for the same reason.  So,  I requested withdrawal AGAIN,  and put the math into the comments section,  and did the same in my verification email.  

That's when the Identity Verification Debacle began. 

I don't ever want to email Brango's banking or documentation people again.  I just want them to process my withdrawal so I can go back to gambling at every other institution that takes 3-7 days to withdraw. 

Hello LauraGauthier241,

First of all, welcome to LCB! Glad to have you here! 

Can you please send us your casino username/id via private message, so we can reach out to casino representative and inquire about your case?

Thanks.

I still have no updates from the casino brango, as said before I have already sent new photos, videos, among others, since last week.

Hello LauraGauthier241,

I hope that you're well.


As you are most likely aware, the KYC procedure and Account Verification are crucial steps when joining any Online Casino. Casino Brango is no different.
Please note that I have reached out to our Banking Department regarding your Account Verification and have received information that the documents and photos you submitted cannot be accepted as one was heavily altered and the other ones did not confirm your identity.

At the moment, to complete your Account Verification, you simply have to take a photo of yourself (make a selfie) holding your physical ID, Driver's License or Passport, so that all details on are clear and clearly visible.
The moment our Banking Department receives these photos, the Verification procedure will be finalized.

Thank you for your understanding.

Kind Regards,

Mikey

Casino Brango Management

Hello Yorkiechels,

I hope that you are well.

Please note that the Management is still performing the review. As explained, everything points to the fact that deposit manipulation took place. However, following your argument and the documentation you provided, additional review was deemed necessary.
At the moment, I unfortunately do not have the exact timeframe as to when it will be completed. You will be promptly contacted the moment I have any new information.

Thank you for your understanding and patience.

Kind Regards,

Mikey

Casino Management

Since they don't want to resolve it, I just opened a complaint directly with the Curacao license

Hello. I've been trying to verify my account for almost a week. I emailed banking and haven't gotten a response.  

Hello Lifeonlegendary,

Firstly, welcome to LCB! Glad to have you here. 

Can you please send us your casino username/id via private message so we can assist you further? 

Thanks!

Could I receive some help with a withdrawal from yabby? My user name is watty****, I submitted my ID and all information and they just never responded and I can't get an answer. They also keep displaying my last name as "watsonr" when it's "watson".

Hello watty2193,

Firstly, welcome to LCB! Glad to have you here. 

Thanks for sharing your casino credentials with us. We will reach out to casino representative to inquire about case.

Hello Lifeonlegendary,

Please note that we have just received the proof from the casino of you having multiple accounts with casino. 

You can only use the account that has lifeonlegendary as your username.

We will consider this complaint Resolved.

Thanks for understanding.

Hello watty2193,

I hope that all is well.

Please note that the Account Verification procedure takes up to 5 business days to be completed.

I have reached out to the Banking Department so that your Account can be reviewed, and unfortunately, the Verification procedure cannot be initiated unless you have withdrawable balance. Please note that this requirement is in place in order to prioritize players who are waiting for their withdrawals to be finalized.

Thank you for your understanding and should you need any additional assistance, please do not hesitate to contact us.

Kind Regards,

Mikey

Casino Management

Hello rd1824170,

Please note that the Banking Department reviewed the documents again and deemed them unacceptable.

Unfortunately, your account cannot be verified.

Please note that any Official complaints will be handled through proper designated channels.

Thank you for your understanding.

Kind Regards,

Mikey

Casino Management

Okay Mikey. Thank you very much for your assistance. The complaint against the Curacao license is already underway. I will prove how wrong you are.

Yeah,  that's where my situation is headed. 

Wtf is going on in their banking department?

Still nothing. It's almost Friday. Ive never been more disrespected in my life. 

Hello Yorkiechels,

Hello LauraGauthier241,

We are still awaiting word from the casino's end; we will promptly let you know when we have any updates. Thank you for understanding and your patience.

Keep you posted.

I hear you but you understand it's almost Christmas and if it doesn't get handled today it'll be after Christmas when it does and that's fucked up 

Hello Yorkiechels,

We understand, we are reminding them on a regular basis, but we cannot speed up the process until they respond to any of us.

Thanks for understanding.

Before they tell you the documents were modified or whatever,  I'm just going to be clear here:  

I sent them every single document I had at my immediate disposal to verify my Identity,  including:  my DL, front and back and me holding it (which they said was photoshopped), then a picture of my ID, front and back and me holding it,  my DIGITAL driver's license,  front and back and me holding it (along with instructions on how and where to verify my license,  which you can do through the LA Wallet app OR through Louisiana's OMV website)... and then,  because kyc is usually to verify that you actually own your bank account and I deposited with Crypto, through PayPal,  I gave them my PayPal address and phone number and offered a statement from my PayPal crypto account. I also sent them a photograph of every monetary device in my wallet,  and my Health Card.  Then,  just to be sure they could steal my identity if necessary,  I sent them a copy of my most recent tax return and my mother's maiden name, along with my most recent addresses,  which are verifiable with my IDs and tax returns,  but I offered them some official mail if it would make their jobs easier. 

The only response I got was,  "we don't take copies." 

I'm not sending them my ID or my DL.  Not that I would know where to send that.  

At this point,  I think my birth certificate or maybe my college ID from 15 years ago are probably redundant,  right? 

You're not going to convince me that this wasn't just because someone in their Payout department hates Christmas or has been a loser all their lives and just wants to hate on anybody winning.  That's a great reason to get a job at a casino.

I guess I could have photoshopped ALL of that... 

Oh,  right, Mike:

I should've mentioned I've successfully deposited and withdrawn from every one of these casinos in the last 6 months,  with the exception of Casino Adrenaline.

...Along with countless other casinos, all of which require KYC from everyone, and that I've almost quit using,  because their withdrawal process takes anywhere from 3-30 days (despite advertising 9 min or 4hr or 24 hr withdrawals).

Way to conform to the industry standard.  I love that this,  of all things,  is the focus of Brango's current ad campaign. 

The distinct difference is that,  once you get through the bullshit scripts that the agents in other casinos are trained to use,  they are actually reasonably knowledgeable and willing to help.  *Once you get past the scripted responses (seemingly designed to frustrate you into backing out of withdrawing).*

Once I got past the scripts here,  everyone I talked to just put this issue on some other department,  until I got to the support email that said "kyc isn't necessary for crypto transactions," at which point,  I went back to live chat and forwarded this email to the banking and documentation email addresses I had and STILL nobody bothered to acknowledge that your own policy says everyone involved in this fiasco is disregarding your own T&C's and is in violation of the implied agreement between the casino and all its patrons. 

The very basis for the popularity of these casinos is being treated as a side note... a general and randomly assigned courtesy,  the qualifications for which you haven't bothered to define, and to which your employees can't be bothered to adhere.

And YOU just need to go back and read my original complaint... the 3 posts I made following that will reiterate what I said initially, but with more detail. 

I sent my ID already.  Multiple ID'S, picture ID's and various other forms. 

I don't know wtf this is about,  Mike,  but it's NOT about my ID. 

Also,  I actively deposit and withdraw from Yabby mostly these days,  but also Extreme.  You can't tell me my KYC was just fine with them,  but suddenly aren't fine anymore.

Also, I've noticed LOTS of people who filled complaints about withdrawals on December 15th.  So,  it isn't me.  It isn't something I haven't done.  It isn't my identification documents.

Now that we've proven that,  this would be a great opportunity to find out what the problem really is. 

In the meantime,  that's not my business.  I just need my money.  

Yo Mikey, release the $750 Casino Extreme dont want to pay me.

Hello guapo415,

First of all, welcome to LCB! Glad to have you here! 

Can you please send us your casino username/ID via private message so we can assist you further?

Thanks.

Hello LauraGauthier241,

First and foremost, I wish you a Merry Christmas and I hope you had a jolly festive day with your family.

I do understand that you feel you have done more than enough to complete the verification procedure by sending all the documents you have listed in the posts above, however, the issue is quite simple and I think it can be resolved rather easily. 
The selfie you have provided (photo of yourself), cannot be accepted since you took a picture of yourself holding your phone with the picture of your ID on the phone.
Please submit a photo of yourself holding your physical ID so that details are clearly visible and the Verification procedure will be done in no time.

Also, you are correct that Account Verification is not required when depositing and withdrawing through cryptocurrency, however, this is only applicable when the initial Fraud & Risk check is cleared. If there are any suspicions, full account verification is mandatory.

I hope that I have explained the reason as to why your Account Verification was not completed immediately and I also hope that I have explained the verification procedure more clearly.

I wish you all the best and a very Happy New Year and of course, should you need any additional assistance, please do not hesitate to contact us.

Kind Regards,

Mikey

Casino Management

Apparently the whole globe is on "Casino time" when dealing with extreme yesterday after the holiday ruckus was over with I checked my email I had an offer from Extreme "Deposit today for 100 spins tomorrow" So I rushed and made my deposit hop on slots for a bit, Wake up this morning and contact chat support which is always such a pleasant experience (Sarcasm) only to be told I didn't deposit in time I offered to send the confirmation emails showing that I deposited and it was confirmed on the blockchain on the 25th and the representative told me that I was on Casino time as if he doesn't realize his service is offered to many different time zones it's not a big deal it just gets so tiring the way they try and get out of every little thing why send the offer if your not going to honor it? Who trains this customer service department?

Hello Rbarnes23,

First of all, welcome to LCB! Glad to have you here. 

Can you please send us your casino username/ID via private message so we can reach out to the casino representative and inquire about your case?

Thanks!

....... Bruh. 

Merry Christmas!

Ikr........?

And,  once again,  it's NOT a picture of my drivers license on my phone.  FFS, you can't tell me LOUISIANA,  of all places,  is ahead of the rest of the world on technology legislation...

https://lawallet.com/

https://play.google.com/store/apps/details?id=gov.la.omv.lawallet

The entire purpose of the digital licensing system is to allow any business or individual to REMOTELY VERIFY a license, utilizing an app attached to the OMV's records, to minimize the use of duplicate driver's licenses and ID's (or fake ID's).

Again... none of that should even be necessary,  because... I'm gonna say this one more time... THEY HAVE A PICTURE OF MY DL AND MY ID ALREADY.  

Once again... I've passed verification with KYC even with LIVE VERIFICATION in no less than 10 other casinos,  including TWO OF YOUR OWN casinos.  

I've given these people enough information and evidence that I AM ME that they could steal my identity. 

This. Is. Stupid. 

There's no other way around this... this is clearly a scam to cheat people out of money. If that isn't evident from my situation,  look at the OTHER posts with people complaining about THIS EXACT PROBLEM,  and on THE EXACT SAME DAY. I feel like they are making excuses for some sketchy employee,  sitting in the banking department giving people HELL for no reason at all... OR trying to steal payouts and close people's accounts without any real explanation.

Nobody has acknowledged that THEY REJECTED MY WITHDRAWAL SIX TIMES FOR NO REASON BEFORE THIS "KYC VERIFICATION, " EXCUSE WAS EVEN FABRICATED. 

If this is really your final word of advice, I'm over it.  I don't talk to people who don't listen to what I'm saying. There's a legal department somewhere who will hear how stupid the banking department is making this casino sound right now. Give me THEIR email addresses and I'll forward this ridiculousness to them.

Plzkthx.

Hello LauraGauthier241,

Thanks for updating us!

We are working on your case.

Keep you posted.

I sent in my verification info to Brango about a week ago to cash out and still no response and nobody has been able to help me so far

Hi

Sorry but I think that maybe you should be more patient.

No problem just wasn't sure what a normal timeframe was :)

The normal time frame is 3:00 to 5 days unless it's a bigger win than they just kind of hold on to it longer.

I still have yet to get anything from the casino and still have yet to have them release my $50.

It is well beyond the one week time frame.

And nothing has been done about it. 

Why has nothing been done about this? I had to borrow money to finish Christmas shopping for God's sake after you refused to give me my rightfully won withdrawal. 

Enough is enough. Release my money. 

Hello Yorkiechels,

Hello Swooligang,

We have notified casino representatives about your situation, and we will update you as soon as we hear back.

Considering it is a holiday season, expect a delay in response.

Yea cuz they totally get out of school for 2 weeks right? 

Like.... It's already BEEN enough of a delay. I have proven my case with a mountain of evidence and I still have not gotten my account unlocked or gotten my 50 bucks. 

I know they are here to make money but I'm sure they make plenty. Stealing from people is unnecessary. 

I looked at it like it was an honest mistake that would be rectified within a decent amount of time but in reality it's a load of bullshit and it seems like they're going to just try to wait me out until I forget about it. 

IF YOU RECIEVED THE EMAIL THAT SAID YOU GET 50 FS IF U FOLLOW ON TWITTER,INSTAGRAM,OR FACEBOOK THEN DONT PLAN ON GETTING YOUR SPINS IF U DO. IF YOU USED THE TELEGRAM CODE SOCIAL50 AWHILE BACK THEN THEY ARE GOING TO SAY U ALREADY USED YOUR SPINS SO DONT BOTHER FOLLOWING ON THE PLATFORMS BC YOU WONT GET YOUR SPINS. I DID WHAT IT SAID ON MY TWITTER AND EVEN HAD SCREENSHOTS OF MY USERNAME THAT IT SAID TO PUT ON THE POST PLUS SCREENSHOTS OF THE ACTUAL EMAIL AMD WHERE I AM FOLLOWING THEM. STILL TOLD ME I HAD ALREADY USED IT. I TOLD THEM I USED THE TELEGRAM CODE NOT THE TWITTER AND THEY SAID ITS TJE SAME ONE. SO DONT WASTE TIME FOLLOWING ON ALL THE PLATFORMS BC U WONT GET THE 50 FS. THWY MAKE IT LOOK LIKE YOU GWT 50 FOR FOLLOWING ON EACH ONE BUT YOU DONT. SO ONCE AGAIN DONT WASTE YOUR TIME. THEY SHOULD TELL YOU THAT BUT THEY DONT. SO I WASTED TIME BC THEY DONT TELL YOU THAT IF U USED THE SOCIAL50 ON TELEGRAM THEN U DONT GET 50 FS EVEN IF YOU FOLLOW ON TWITTER INSTAGRAM OR FB. Just don't give them the follow bc they won't give u the 50 spins and it just ups their followers. They should say that all the social platforms are combined so if u get spins for following one then u can't get them for following on the other. I could even see having trouble of I never deposited but I've deposited 8 or 9 times now in 8 days and have not won a penny and now can't get my 50 fs for following on Twitter either.🙄🙄On the verge of just closing account bc it's ALWAYS something when u try to redeem anything. 

Yea I'm tired of them sending me emails with promotions they won't honor. Brango and limitless also . It's all the same people 

They told me the same thing. They have false advertisement 

Hello Summer Goodwin,

Hello Pricecheck88,

Hello therealpeteg,

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your cases?

Thanks!

Considering it is the holiday season, expect a delay in response.

Happy New Year! 

I recently ran into an issue while playing the "richie valens la Bamba" where I had gotten the bonus, but it won't actually let me play the bonus.  I am unable to play any other games until I play through this bonus, as it always redirects me back to la Bamba.  I have attempted using a different device with the same results.  Please let me know what you might need from me to be able help fix this issue.

[email protected]

i made 2 deposits n was denied both times brango reps not all of them but the reps have gotten real bad n if tjey dont put they foot down on how the reps treat  not just ppl but loyal clients who deposit multiple times per week im a die hard brango fan but but but but but but