Casino Extreme, Casino Brango, Casino Adrenaline, Yabby Casino Support and Complaints Thread

Hey man what would it take for me to get a once a day 100% no rules coupon ? For all 5? Lol. 

It'll be so much easier and I wouldn't have to exhaust my brain everyday trying to remember all the different friends that I have. 

Hey what about me?  I'm not going away, I was misled and deceived what is this!

Hello penderhippy,

We have informed Casino Rep about your issue. We really hope that you will get an answer as soon as possible.

Keep you posted.

Hi James,

I hope all is well.

The Festive Season is upon us and Thanksgiving is just a day away. Keep an eye on your inbox in the coming days, you will definitely have something to look forward to!

Kind Regards,

Mikey

Casino Management

Hello penderhippy,

We trust that you are well.

Your funds are still on your account waiting for you to play them. Please meet the requirements so we can proceed with finalizing your cashout.

If you need any additional assistance, please contact our Customer Service by sending an e-mail to [email protected] or through Live Chat.

Thank you for your understanding.

Kind Regards,

Mikey

Casino Management

I'm really disappointed in Yabby casino live support.

A few minutes ago, I redeemed the  LCB-NOV50  code. I dropped my phone and accidentally cancelled it.

I contacted live support for help to redeem it and was refused. 

When I asked another question, they closed the chat without answering.

I deposit in several of their brand casinos besides Yabby at least once a week. Yabby was my favorite but this is very disappointing.

Username - *****

See the chat screenshot below... 

Hello GLB713,

We will reach out to Casino Rep in order to check what is happening with your account. You should expect the answer on Monday owing to they are not working on weekends.

Keep you posted for the updates.

ive been having the worst time with casinoextreme, they went from being one of my favorites, to one of my least. Lately ive been taking advantage of the 50 free spins that yabby, limitless, pacificspins, bonusblitz, brango and extreme. I get emails everyday about them offering free spins daily and sure enough, i log in and each one of them has a free 50 spins in my rewards. Lately extreme hasnt had anything in my rewards section, but im still receiving the email daily and sense all their sister sites listed above are still giving me the spins, i decided to message the operator. All last week several different operators said that "i ran out of uses for the week", which right off the bat made no sense because in the emails it says they are available every other day. Either way i didnt worry about it much and this morning (monday), i messaged them again sense its a new week and my promo still isnt working. This time the operator said that I have an account restriction for making two accounts?... alleging that i have an account under "watty2193" and "watty21" so i figured i mustve just made a mistake, but then i realized ive only ever used one email for casinos so i asked how that was possible because it wouldve flagged the email as already being used if i tried to create another account and the operator ended the conversation. Long story short they are just givnig me the run around and at this point its not even about the spins, its the principal that they are clearly doing whatever they want and saying whatever they want to cheat people out of promos. The irony behind it all is that the convos always end with "here check out this deposit off we have" while offering you zero help for your original inquiry.

I should have also noted that my actual username is "*******"

Hello watty2193,

Thank you for sharing your issue with us. We will try to help you by reaching out to Casino Rep to check the status of your account.

Keep you posted for any updates. 

Hello GLB713,

We trust that you're well.

We understand that you have canceled the bonus by accident therefore, please note that the bonus has been credited to your account again. The bonus is set to be available only once per player so the agent was not able to add it.

Please be careful when playing to avoid canceling coupons by mistake.

Thank you for your understanding and good luck playing at Yabby Casino.

Kind Regards,

Mikey

Casino Management

Hello Watty2193,

We trust that you are well.

Please note that we have reviewed your account and have confirmed that you have actually registered more than one account. Having multiple accounts is a direct breach of the Terms & Conditions therefore the Customer Service agent was correct to inform you of this. Also, given that both accounts were used to claim no-deposit bonuses, availability of the same has been reduced in the meantime.

Also, players do receive e-mail offers daily in order to make sure none of them miss their bonus play. The Terms of each promotion are stated within the e-mail offer.

Thank you for reaching out to us and should you need any assistance, please do not hesitate to contact our Customer Service through e-mail or Live chat.

Kind Regards,

Mikey

Casino Management 

Hey, "Mikey" (very professional) lol

Thanks for reaching back out and stating the exact same thing that the operators said and once again providing zero basis for your accusatory claim. In my opinion, only the lowest dirtbags accuse people of things they provide zero basis for and furthermore they reach this conclusion via inadmissible evidence. I want you to know "Mikey" that I have one email and you should know its not possible to open two accounts with one email not to mention who would be dumb enough to try that. I also want you to know that if i wanted to create 100 accounts on your platform and use free spins everyday on all of them, i would. I live in new york where on every corner theres someone that can get you IDs to pass your nonsense little KYC and then I could make 100 different crytpto wallets. You should be careful who you acuse... some people dont take it too lightly  

Good morning everybody! I would like to express my dissatisfaction with (Casino Brango) I have been trying to verify my account for over a week and they have already asked me for 2 different selfies and today to my surprise they want another selfie. I don't know what else to do other than ask for help here.

Thank you in advance for your help.

my login is: ******

Hello watty2193,

We trust that you are well.

Please note that being a responsible Establishment, we do not share personal account information publicly. You can, of course, reach out to our Customer Service representatives through e-mail and ask for evidence. We would also like to mention that you may continue using your original account in accordance with the General Terms & Conditions.

Thank you for your understanding.

Kind Regards,

Mikey

Casino Management

Hi rd1824170,

Hope you are well.

Please note that I have reached out to our Banking Department to review your documents once again.

As soon as the review is done, they will reach out to you.

Thank you for your understanding and patience.

Kind Regards,

Mikey

Casino Management

Hi, I can't withdraw my winnings to my LTC wallet. My account was verified (KYC) today. I then was told I need to deposit $10 to verify. I sent $10 in LTC. Now when I attempt to withdraw my winnings ($50 from a no deposit bonus) I get an error saying I need to put in a valid LTC address. 

I've emailed support talk to 5 different live chat reps the last few have closed chat on me with no solution. I'm getting frustrated and worried I won't get my winnings.

So I blew through my balance because honestly this was making me so mad to even think about I wanted to put the whole thing behind me.

Since the very beginning of this discussion I have been asking one question over and over and over and you keep ignoring it and not answering it, maybe can LCB please weigh in on this?

Why do I have to meet any sort of requirements when it was supposed to be NO RULES?

What hapened to the deposit and cash out instantly ad that you are STILL running and misleading and lying to people???

Hello Manda19,

Could you please send us your Casino Username via private message so we can check what is happening with your withdrawal with Casino Rep?

Thank you in advance.

Hello Manda19,

We trust that you are well.

Please note that unfortunately, our wallet does not support transactions to bech32 Litecoin cryptoaddresses. Those are the ones starting with "ltc1".

You can finalize your transaction by requesting your withdrawal to a Legacy Litecoin cryptoaddress - a cryptoaddress starting with "L" or "M".

Should you need any additional assistance, please do not hesitate to contact our Customer Service. 

Thank you for your understanding and congratulations on your win!

Kind Regards,

Mikey

Casino Management

Update.

I tried withdrawing to BTC even thought I deposited with LTC and was told I could only withdraw with the same payment method.

Anyway it worked and I got my winnings. Will only be using BTC from now on

Hello Manda19,

We are happy to hear that you've been paid and that your case has been resolved.

Hello penderhippy,

I hope that you're well.

Although I do understand that the Title of the bonus can be slightly off point, the Terms of the promotion are clearly presented and visible. You were able to see the terms and you have accepted them just as you did with the General Terms & Conditions upon joining. Said Terms clearly state that in order to cashout, certain requirements have to be met. 
Yes you can cashout your winnings instantly at any point if the basic Casino requirements are met.

Once again, we strongly suggest to all players to make sure to read the Terms & Conditions thoroughly when they start playing. That way, we can ensure a smooth and joyful experience.

Kind Regards,

Mikey

Casino Management

I did reach out to casinoexreme directly already, it resulted in me coming to LCB for help, remember? Thank you for letting me know I am able to still use my original account, im glad the issue at hand has still not been resolved and instead of resolving it you choose to keep deflecting your horrible business into my problem somehow..

Anyway, maybe ill use my original account, maybe ill make 100 new accounts... guess youll never know, Mikey ;)

I just sent new selfies once again. I hope you don't have any more problems and I can finally withdraw my winnings.

Just a heads up for everyone...

after dealing with this "mikey" clown from casinoextreme none of my promotions now work at any of the sister sites for casino exteme. Im much more tech savvy than the average bear so ill be getting all promotions back ten-fold, but i wanted to just throw this out there for everyone else who might not be. Dont let these people rob your money! Instead of debating them, put that energy into a single google/youtube/reddit search and you can easily get your money back... do with that information what youd like. 

up...................

Hello rd1824170,

May we know did you receive your money?

I haven't received it yet. I've already sent a selfie 3 times and until now I'm waiting for their goodwill.

Hello rd1824170,

We will reach out to them again in hopes that you will be verified as soon as possible.

Keep you posted.

Thank you very much Berks

I love this casino 

Hello rd1824170,

We trust that you are well.

Please note that I have reached out to our Banking Department once again to see what is the reason for the delay in account verification.

As I have been informed, it seems that the documents you provided were not approved as they have been altered using an image editing tool. Please note that edited documents cannot be used to verify an account.
To successfully complete the Verification of your account, please provide unedited documents.

Thank you for your understanding.

Kind Regards,

Mikey

Casino Management

Hello Manda19,

We're happy to hear that you have managed to finalize your Instant withdrawal. Congratulations on your win!

Please note that when depositing with cryptocurrency, you may withdraw your winnings through Bitcoin (BTC) and Litecoin (LTC) all the same! Just make sure your Litecoin (LTC) cryptoaddress for withdrawals is in Legacy format and get your winnings within minutes!

Kind Regards,

Mikey

Casino Management

I didn't edit any photos. What I did was try to make them clearer, but in any case I already resent it without any improvement, it's been about 6 days and so far I can't make my withdrawal.

basically 15 days from the start of the verification process and I just can't withdraw my money from this casino.

It's absurd what this casino is doing to me. 

still no response from them regarding my withdrawal

They only have chat, a few hours a day, the attendants are rude and rude, they don't answer emails.
They tire the user until he loses patience.

Hello rd1824170,

We understand your frustration, and we have reached out to them again in hopes that this case will be resolved soon. 

Keep you posted!

One of my referrals having an issue with Brango. 

She requested the payout they required a deposit she sent the deposit and was able to play it up to 50. Leaving 50 pending and another on her account. 

They claim to never have received her response to the payout request even though I personally saw her respond to every single email from the banking team. 

Obviously if she were to cancel the winnings(I firmly believe this is their goal. Snakes) then it would be a mixture of funds and therefore cause her to lose all of it. 

Is this what it's resorting to Mike? Come on bruh. 

[email protected] is her email. Let's get it bro. 

This is where I say "this seems pretty personal" and you swoop in and bitch slap the banking department and get their shit together and then we all have a good day. 

This is what happens when she tries to open the live chat normally. 

Of course this is only on her account because mine works fine as does 2 of my friends that are sitting here. 

So ........ What's up with that man? 

Halfway resolve except it doesn't explain the whole chat situation and why she's blocked from accessing it

It's Mondays for cashback 

What happened with the free spins for new games? One came out today and I only have the free spins with a deposit. 
mice deposited so much at these casinos and if I didn't qualify for free spins this j that's a first! 

I guess the new game free spins are no longer available to players at extreme or any of the sister sites unless you deposit a minimum of $20. And there is a max cash out of 5x your deposit, with a 40x play through. So what's the point of depositing $20, if the most you can win is $100? Actually it would be a win for $80 since $20 is already supplied by the player. If someone was to get lucky and win a jackpot or big win they would not be able to keep it. That's even if the playthrough is achieved. Wow.  Your a mean one, Mr. Grinch.

the new game free spins have now also been removed for the loyal players.  guess we were right when it was stated months ago that their new rewards system was hindering true rewards for players.  i dont understand why at least wouldnt they advise players of their intentions instead of just changing things up and surprising everyone.  this bites.   i hardly ever win but love to play.  it takes away my daily stress and is like a throat punch when things like this arise....lol.....ugh!!!

They didn't advise players of their intention to discontinue long-standing rewards beforehand because it may upset some players enough that they decide not to deposit at their casinos in the days leading up to the new game release and spend their money at the ones continuing their tradition of rewarding loyal players with free spins on new game releases. This is of course only my opinion, I'm sure the rep will release some sort of statement as has been done in the past. When the weekend free spins were discontinued several months ago, the statement acknowledged that many players would be upset, but they were restructuring their loyalty program to provide even better promotions and to stay tuned for exciting updates! Did that actually end up happening? It's up to the individual to decide that for themselves.

I've deposited close to 100K there so  doubt it's that 

Hello James,

I trust that you're well.

Thank you for reaching out to us.

Please note that I have reviewed your referral's account and I'm happy to inform you that both her deposit and free promo winnings have been paid out, in two separate transactions.

Once again, as you are very much aware, we process payouts instantly and we have no delay methods or practices. One of our main, if not THE main perks is having Instant payouts.

As always, wishing you all the best.

Kind Regards,

Mikey

Casino Management

Hello rd1824170,

I trust that you are well.

Please note that all the documents you provided have been reviewed by our Banking Department. As explained, no edited photo can be accepted for Account Verification. However, we can confirm that on the provided image, you have done more than just clearing up. 
Your account will remain suspended until a new set of unedited photos are provided.

Please note that if valid, unedited photos are not provided, further account restrictions may be applied. Please see more here: https://casinobrango.com/terms-and-conditions

Thank you for your understanding.

Kind Regards,

Mikey

Casino Management