Casino Extreme, Casino Brango, Casino Adrenaline, Yabby Casino Support and Complaints Thread

Hello Annie1111,

We hope that you are well.

Please note that your account was reviewed and as we are able to see, the Banking Department has successfully verified your account within the designated timeframe.
Account verification is done within 5 to 7 working days, depending on the number of requests received.

Please let us know if any additional assistance is required.

Kind Regards,

Mikey

Casino Management

Lose a $100 deposit at Adrenaline just a minute ago and get told no one I asked for cash back How the fuck is that even happen? 

P. S. Lacy Fincel still hasn't been validated and has emailed herself to you guys twice now over the past 5 days. 

Not that they will but it would be nice if they could atleast honor the 12 free spins @$1 bet. 

Nothing back on your end either?

Hello James, cboyce585,

We will inform Mikey about your concerns. Keep you posted.

Hi James,

We hope that all is well.

Please note that Casino Adrenaline hosts a Weekly Cashback promotion - Monday Cashback. Every Monday, players that have over 100 EUR worth of losses during the past week are eligible for the weekly cashback.
Regarding your current losses, please send an email to [email protected], one of our senior staff members will see that a free chip is granted to your account.

Also, please note that the account verification procedure may take between 5 and 7 business days. Please inform your friend that our Banking Team will contact her the moment the documents are reviewed.

Kind Regards,

Mikey

Casino Management

Hello cboyce585,

We hope that you're well.

Please accept my apologies for the late reply. 
We would like to inform you that the issue you have experienced is usually caused by either an interruption in the network connection or due to an overloaded RAM on your device. It is therefore recommended by RTG, the gaming provider, that before starting a new session, the cache memory and browser history is cleared so that the gaming environment is optimized. 

We do understand that it is not pleasant when such a thing occurs and as the agent explained, sometimes the only solution is to terminate the game in question. Although the issue isn't caused by something on the Casino's side, we still feel that your experience is somewhat diminished because of this issue. Therefore, we have decided to issue a free bonus to your account that will hopefully provide plenty of fun gaming time.

We wish you plenty of luck and before you start playing, make sure your connection is stable!

Kind Regards,

Mikey

Casino Management

I have a complaint that was handled very poorly. I have attached the transcript for the live chat, and the email supporting my complaint.

It should speak for itself. 

Hello DPOOL_XFORCE,

We will notify Casino Rep in order to clarify this matter for you.

Keep you posted for any updates.

Thank you.

My username is jdix0810. I'm surprised casino Extreme has decent reviews by your website because they are scam artists. Their terms and conditions contradict themselves constantly. I was a new player. Won money on a bonus. Started verification to be able to withdraw and haven't heard anything back about my account specifically. I get generic responses only. Nothing that pertains to my issue directly. The last email I received from support when inquiring why verification was taking so long, I was told if I made a crypto deposit it would speed things up. I made the deposit and it hasn't even been posted to my recent transactions. I understand I'm not going to get the deposit until I successfully withdraw and get my balance to below $0, but why is it not even showing up that I've made the deposit? On top of that, I've sent verification documents several times because the original time I sent them was over the 5 business days they quote. Not one response ever on what's going on with my account specifically. 

Hello, I have an issue with withdrawing from Casino Brango. What's crazy is that I've already sent in my documents and received a payout on July 14th from a no deposit coupon that I managed to play through and complete verification and receive the withdrawal. Upon playing another coupon and winning and requesting the withdrawal I was denied and asked to complete account verification.? Like I don't understand I was told that the process was only going to be needed to be completed once. They know I've already received my payout and that My Account Details match my documents but yeah I'm being asked to send them in all over again and wait for account verification. I can upload the screenshots of all of this if necessary but I'm hoping that somebody can look into account and be able to see that I am unfairly being asked to verify my account over again. Username keithjann

Hello Keithjann,jdix0810,

We will notify Casino Rep in order to help you with this matter.

Keep you posted.

Hello DPOOL_XFORCE,

We hope that you are well and safe.

Please note that we have reviewed your grievance and your account.

As we can see, you have tried to claim the WIN50 bonus, however, given that you have already redeemed the bonus 3 times during the week, you have reached the redemption limit for this bonus.

Please make sure to check the Terms of the promotion that are stated in the email offer, and of course, should you need any assistance, feel free to reach out to our Customer Service either through live chat or by sending an email to [email protected].

Kind Regards,

Mikey

Casino Management

Hello jdix0810,

We hope that you're well.

Thank you for reaching out to us.

Please note that we have contacted our Banking Department regarding the status of your Account Verification. They have promptly informed us that you have submitted on October 6th, which means that you are well within the 5 business days timeframe. Nonetheless, your account has been fully verified which means that you may proceed with your first withdrawal, which will be instant once requested. Also, please note that your deposit isn't automatically credited due to the fact that you have active balance on your account. Nonetheless, you simply have to inform our Agents if you wish to withdraw your deposit along with your winnings instantly, or you wish to keep on playing with it after you have finalized your withdrawal.

Thank you for your understanding and Congratulations on your win!

Kind Regards,

Mikey

Casino Management

Hello Keithjann,

We hope that you are well.

Please note that Account verification was requested of you due to the fact that our system picked up on several flags that point to the fact that multiple accounts have been registered with the same or similar credentials.

Given that our Banking Department reviewed your documents as quickly as possible, we are happy to say that your Account is fully verified and that you may finalize your withdrawal now.

Thank you for your patience and understanding.

Kind Regards,

Mikey

Casino Management

Mikey I sent you a PM, I found out his username is WaltChamp but forgot to ask for his email address, I'll talk to him later and ask if needed

Unfortunately, Casino Adrenaline is just another scam. I thoroughly read through terms and conditions, read reviews on several websites and was extremely careful not to break any rules regarding depositing, bonuses, etc. I did all of this before deciding to deposit anything. I kept getting emails from them with a first deposit bonus that had no wager requirement. I decided most of the bad reviews had to do with people feeling like games were rigged, etc. I read through their fair gaming stuff and felt good enough to make my first deposit. I combed through all of their promotions before depositing to make sure the one I wanted to use was the best value for me. I applied the bonus and deposited via crypto. My deposit took over 4 hours to be credited because of the blockchain being busy or something. I was eager to start playing once my deposit hit my account. I clicked on a game,wagered $0.25 and then realized my bonus was not applied. I immediately exited the slot game and started chatting with customer service. They said my bonus was claimed but not applied because someone else from my IP address has claimed the same promotion in the past. I knew that was 100% impossible and told them that had to of been a mistake. I applied the bonus at one time then canceled it thinking I would go with a different promotion just to choose the original one I had applied. I asked if they had investigated at all because I was the only one from my IP address to even have an account with them. They confirmed that could have been what happened. I even asked for a different promotion since that one was "claimed" because I know fraud is a major issue for any company so I understood their mistake. I was told they were unable to give me any type of promotion on my deposit because I had already played my deposit... I literally only played $0.25. The first chat agent was rude and short with me and basically told me too bad. I played what I had on there and then reached out to customer service again to see if they were able to investigate my issue and to see if I could get the deposit match I was supposed to get. The second agent said no because I at that point played through my deposit completely that it probably would have been okay for the first agent to give it to me. I was confused why they couldn't just credit my account. They offered free spins at 30x wager. I was supposed to be getting a deposit match with no playthrough but I decided to just take what I could get. Well the free spins code the second agent gave me was invalid. I reached out to a third agent who told me that I would have to email their management at [email protected] because they found that I had multiple accounts and that was the reason for all of my issues. I only have one email address, I just started playing online games a month ago, I combed through my browser history and my emails to be sure that I only had the one account. I emailed management like I was instructed. I got a response saying "The responses you received, including the mention of someone at your IP address already claiming the bonus and the wagering of $0.25, were not accurate or reflective of our standard procedures". However, after several emails back and forth management also refused to honor the deposit bonus and didn't even offer any type of deposit incentive whatsoever. All they basically said was that they appreciate the feedback and that they would be happy to apply the bonus to my next deposit. There will not be another deposit. I feel like they are commiting fraud and using their "anti-fraud" tactics as a way to steal from people. The only reason I deposited money was because of that bonus specifically. Had they not offered a deposit bonus I would have never spent any money with them. 

Hello Tiffany Jackson,

Sorry to hear that you are having such an issue with this brand. Could you please send us your Casino Username via private message so we can get in touch with Casino Rep and inquire about this matter?

Thank you in advance.

Hello Tiffany,

We hope that you are well and safe.

Please provide your e-mail address to the LCB representative through a private message, or contact us directly at [email protected] and please address the e-mail to Mikey, public relations manager for LCB.

We will review your account and grievance in full, but please note that we are unable to do so without your account details.

Thank you for your understanding.

Kind Regards,

Mikey

Casino Management

I still have not been verified on casino extreme and its been over 2 weeks and ive already submittted my id front and back and selfi with id and even made a $10 deposit to try to get them to release my money from my free spins and they still haven't verified my account, let me withdraw my winnings from free spins, or gave me my deposit I made.

Hello Deborahe888,

Could you please send us your Casino Username via private message so we can check with Casino Rep what is happening with your account?

Thank you in advance.

Hello, when is the game "spookywins" going to be added to extreme or brango? only good RTG game as of recent.

I deposited with yabby using Litecoin & won and despite there instant withdrawal advertisement they are saying it's going to take 5 business days to be verified.. is there anyway around this. I thought if I deposited via Bitcoin or Litecoin I didn't have to verify..

No this is just a lie they tell people to put money into their casino everyone that pulls money out has to validate because of "security" or whatever other bullshit lie they tell people

Hello HaleyFern102,

Please be informed that every account needs to be verified when the withdrawal is in question.

It say no rule :(  then it would be fault advertisment

Hello ChanlyLong538,

We will notify Casino Rep in order to check your account in hopes that we will get a proper clarification.

Keep you posted for any updates.

Hello Phildough,

We hope that you are well.

Thank you for your inquiry. The game is still being fixed by RTG due to unexpected behavior with bonus coupons. As soon as the issue is resolved, the game will be activated by the provider and we will activate it on our websites.

We would like to thank you for your understanding and patience while waiting for the issue to be fixed.

Kind Regards,

Mikey

Casino Management

Hello ChanlyLong538,

We hope that all is well.

Please note that we have reviewed your account regarding your grievance.

We see that you have redeemed the AQUATIC74 bonus on September 1st and that your winnings were indeed voided due to overbetting. The Terms of the promotion are very loose and allow for almost all games to be played with almost non-existing wagering requirements and no cashout limits. The only limitation was the $10.00 bet per hand limit that was presented in the Terms of the promotion. Said Terms were visible in the Cashier and could have been revisited at all times.

https://yabbycasino.com/terms?class=aquatic55

Unfortunately, as you have violated the term in question, the winnings were voided in order to maintain the same fair play conditions for all active casino players.

We see that your deposit was reimbursed and you were allowed to play with the deposit once again.

Please let us know if any additional information is needed.

Kind Regards,

Mikey

Casino Management

They don't even help or take look

Hello ChanlyLong538,

As Casino Rep clarified this issue, and you violated the bonus terms we will close this complaint and mark it as Resolved.

Why is it that EVERYTIME i am playing ona free chip or lossback etc, that i hit HUGGE. today i just hit the 1k jackpot on santa's wheel, before that I hit about 4.6k randiom major jackpot on builder beaver.....it's so sick. I mean, i know RTG been around forever pretty much....but sometimes i wonder if they are pushing buttons in the back or somethuibg

it happened to me couple of times at a different casinos, but cant say its rigged, just unlucky that you hit it while playing with NDBs.  It is a shame that you cant cash out .

Hello booty, Phildough,

So unlucky guys. Hope that next time I will come across your post where I will read that the jackpot is in your pocket! 

Wish you luck!

U have been waiting 2 weeks for my documents to b approved any assistance with this issue would b greatly appreciated.

Hello Sspires,

Please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you with the verification.

Thank you in advance.

Having problems getting Brango to verify my documents. It has been nearly 2 weeks. Any assistance would be greatly appreciated.

You guys are so quick and awesome!

Hello Sspires,

Thank you for sharing your credentials with us. We will notify Casino Rep in order to help you with this issue.

Keep you posted.

Hello Sspires,

We trust that you are well.

Please note that we have reached out to our Banking Department and we are happy to say that your account has now been verified!

We wish you plenty of luck while playing at Casino Brango!

Should you need any additional assistance, please do not hesitate to contact our Support team!

Kind Regards,

Mikey

Casino Management

Ty very much for your time and assistance. I am officially an LCB fan.

Hi Sspires,

We are so glad that your case has been resolved.

We will mark it as Resolved.

I come to express my complaint and make it visible to those who play and trust, like me, in Casino Extreme.

They published on October 4, on the official Telegram channel, the code: SOCIAL50FS. And until today, it is still "fixed" on the channel, that is, it means that it is current!

When I contact the chat they tell me that there is nothing to add to my account.

When I sent my complaint by email, they didn't even bother to respond!

They condition you to follow on all their platforms, they gain followers, they surely profit from it, they publish promotions without "terms and expiration dates", and finally, they do not take responsibility for the promotions they launch.

So, why follow them on Telegram, X, Instagram....?

User: lauarual

I won the ndb and tried to cash out. Said I need to pass verification and it takes 3-5 days it's now going on 6 days nothing heard from them. 

Hello laun77,

Could you please send us your Casino Username via private message so we can help you by reaching out to Casino Rep.

Thank you in advance.

Hello laun77

Thank you for sharing your credentials with us. We will ping Casino Rep in order to help you with this matter.

Keep you posted.

Hello Slumboi,

Could you please send us your Casino Username via private message and we will inquire about this matter with Casino Rep.

Thank you in advance.

I hope they solve it or at least answer me!

For days I have sent emails, chat and no response!

Thanks for the help!

Hello laun77,

I hope that you're well.

Please note that the rewards for following us on Social platforms are intended to be redeemable from the player's side. The only requirement, besides following us, is that your last action is not a free promotion. Given that the last action on your account is a free bonus, the Social Media free spins were unavailable.

Nonetheless, as a sign of good faith, your free spins have been credited to your account.

Good luck playing at Casino Extreme!

Kind Regards,

Mikey

Casino Management