Casino Extreme, Casino Brango, Casino Adrenaline, Yabby Casino Support and Complaints Thread

Hello cboyce585,

Hope you are well.

Please let us know if you have managed to resolve the issue you came across. Also, if you need any assistance, please do not hesitate to contact us directly at [email protected].

Kind Regards,

Mikey

Casino Management

Hello Kayla,

We hope that you are well.

Please note that the LCB representative has provided us with your username and from what we see, you have so far only redeemed your welcome bonus and did not actually start playing with the bonus. 

Still, given that the Journey option is temporarily deactivated, no missions can be passed or activated at this moment. The Management excepts to see the Journey option reinstated at the beginning of next week. By then, we hope that all minor issues will be fixed.

Thank you for your understanding and should you need any additional assistance, please do not hesitate to contact us.

Kind Regards,

Mikey

Casino Management

I need help!! I've tried for weeks to get my account verified through Brango casino. I've emailed and live chatted just to get no closer to resolving this matter. All I get are useless automated emails. I've been ready to withdraw now for weeks. Please help . My username is As******* and my email is a******@gmail.com on the Brango casino website. Thank you. 

Hello Ashleejohney,

May we ask if you send all of the required documents regarding verification?

Requirements: 

9.5.a. The front and back of your driving license or any other official government-issued photographic identification.
9.5.b. Your utility bill (for example gas, electricity, water or telephone) with your name and the address you have registered with us.
9.5.c. Statement of the card used or letter of issuing bank.
9.5.d. The front and back of any credit or debit cards that were used to make a deposit at the Casino.
9.5.e. Selfie holding your ID, Driver's license or Passport.
9.5.f. Selfie holding your card.

If you did al the steps, we will reach out to Casino Rep and inquire about this matter.

Thank you for cooperation.

Yes I've sent the required documents. 

Hi Ashleejohney,

Thanks for your response. We will ping Casino Rep and inquire about this matter.

Keep you posted.

Thank you.

Ok. I've done my best to stay out of this because it's a rough time for all of us but Virginia McDaniel has 2 different accounts with money on them that the casinos are refusing to payout. 

She's dead. She died February 25th. The casinos were made aware of this the day it happened. 

Her mom has been constantly trying to contact you guys to get this money off of her accounts and instead of doing the right thing you locked her account at Firefox? 

Its bad enough I lost the only person that I actually cared about and the only reason I had left for living and now her mom is distraught and has no idea what to do about this money. 

Something needs to happen. Her accounts at yabby and Firefox both have money that her mom should be able to get. You have the nerve to ignore the emails and ask for verification from someone that was fuckin cremated for God's sakes. 

Ginirose91 is her accounts. 

https://www.tributearchive.com/obituaries/27443647/virginia-rose-mcdaniel/hamilton/georgia/cox-funeral-home-srs

Have some decency and let her mom have the money Jesus Christ. 

P. S. Her accounts were already verified and when her mom tried to cash out her yabby account the other day you guys had the nerve to ask for verification again knowing that she was dead which is in and of itself fucking disgusting. 

Ok please do. I hope to resolve this issue today. Thank you.

Hello,

I would like to have assistance with a complaint I have against Casino Extreme for short paying me on a win. On 08/16/2021, while playing Witchy Wins slot, I hit a HUGE winning combination. The screenshot of the payout is attached. The correct payout should have been $2713.50

they only paid $1083.60

PINK LADY 1 x 3 x 1 x 3 x 1 = 9 five of a kind combinations x $15 = $135 x 10x multiplier = $1350

GREEN LADY 1 x 3 x 2 x 3 = 18 four of a kind combinations x $2.25 = $40.50 x 10x multiplier = $405

ACE 2 x 3 x 1 x 3 x 1 = 18 five of a kind combinations x $3 = $54 x 10x multiplier = $540

JACK 1 x 3 x 1 x 3 x 1 = 9 five of a kind combinations x $2.25 = 20.25  x 10x multiplier = $202.50

TEN 2 x 3 x 2 x 3 = 36 four of a kind combinations x $0.60 =  $21.60 x 10x multiplier = $216

player name is: prokpeter 

Casino has restricted my account, I can't log in. I have previously requested they would delete my account, but have since requested multiple times they reactivate my account and they refuse. 

here a bigger photo

Try Kaybaeee

That's the account I actually use. I put the wrong username.

I apologize for the that. It's Kaybaeee not Kaybaee

I sent the wrong username by accident. The correct one is Kaybaeee not Kaybaee

Hello James,

We hope that everything is well.

Once again, we are very sorry to hear about the passing of your friend. Please accept our condolences and please pass them on to her family.

We are aware that such a loss affects everyone but, unfortunately, in this matter, our hands are tied.

The Casino is obliged by to make sure any funds that are sent out of the account are sent to the account's rightful owner. As there can be only a single account holder, and succession is not an option, the funds will remain on the account. 

We would also like to point out that on April 18th, a deposit was made to the account, and on April 19th account verification was requested. Following what you have informed us about the account holder's passing, this means that another person was and is actively using the account. We will be proceeding with the deactivation of said account, and any other potential user simply needs to register his or her account in their own name.

Thank you for your understanding and should you require any help from our side, please let us know.

Kind Regards,

Mikey

Casino Management

Hello Ashleejohney,

Hope that all is well.

Please note that we have contacted our Banking Department and they have informed us that no documents have been sent from the email address you have used to register your account, nor was there any email sent containing your account username.

Please make sure to send the verification documents from the email address you have used to register your account, and please mention your account username in the email.

Thank you for your understanding.

Kind Regards,

Mikey

Casino Management

Hello Kayla,

Hope that all is well.

Thank you for providing your correct username. 

Once again, as the Journey option is temporarily down, we have no way of checking your exact progress nor any other player's as well.

Nonetheless, for the inconvenience you have encountered, a free chip has been credited to your account.

Best of luck playing!

Kind Regards,

Mikey

Casino Management

Hello Peter P, 

Considering that this case is almost 1.5 years old, we regret to inform you that we won't be able to offer any assistance at this point. In hindsight, it would have been better if you had raised this complaint when it was more relevant.

From what I understand that was her mother on a mission to prove you guys stole from her daughter. 

She deposited into the account yes. So you're just going to keep her deposit as well? Thats fucked up Mike and you know it. 

This whole thing is unnecessary and wrong to begin with and now you just told me that it doesn't matter what she had ALREADY won before dying that it can't be redeemed ever so you not only get to keep the money she won fair and square you also are going to keep the deposit that her mother made to get her account verified to withdraw her funds? 

Surely there's a better way. You're telling about 140 dollars that could help towards bills for her final arrangements and would literally make no difference to any of you and you're seriously telling them no? 

Im sure she would much rather have Gin back just like i would buy everything that belonged to Gin went to her mother by law which means that regardless of how you twist it her mother is now the rightful owner of that account because she is in charge of Virginia's estate. 

Ergo, you should do a final withdrawal and close her account because that money still belongs to Virginia in death. And since her mother is the executor of her estate that gives her full dominion over that money. 

........ It's 140 bucks. 20 of which was her deposit. Come on with the games bro. 

Hello, 

Since April 16th, 2023 Yabby Casino has not updated my completed missions, awarded any journey points, nor have they responded to several emails I have sent regarding this issue. I've made several deposits since then as well. Live chat has stated every time that Journey is under maintenance and they immediately end the chat. Nothing is being updated or rewarded and no one is responding to emails or giving us loyal players an answer. It's getting very frustrating that we are being ignored. 
can someone please assist with this issue? I have been a longtime depositor at Yabby and very frustrated at this point, especially with live chat ending the conversation without reason.

Thanks

katherine

username for Yabby: cajun*******

Hello cajunmama, 

Thanks for bringing this to our attention. Sorry to hear that you've been experiencing issues with Yabby Casino regarding your completed missions, journey points, and email responses.

We will contact Casino Representative and see if they can assist you. Keep an eye on this forum thread. 

Never heard of such rule in my life before. The rule violates your commitment to fair play. Or maybe we need a real regulator to test the  software when you have a 100 or less max cashout vs bonus free deposit. 😉. Or to look at the rtp to your players with both these variables. One is is over 400 percent and one is under 50 percent I can promise that.

Hi mannip24, 

Hi cajunmama,

We trust that you are well and safe.

As we have mentioned a couple of days before, the Journey option is temporarily deactivated as updates are required. We hope that in a few days time the Journey option will be up and running again. At the moment, we are unable to check any progress, however, rest assured that all accumulated points will be rewarded properly.

Thank you for your understanding and patience!

Kind Regards,

Mikey

Casino Management

Hello cajunmama, 

The Casino Representative has offered a satisfactory explanation for your concerns. Please be patient as they work towards implementing the necessary updates for the Journey Option. We will consider your questions answered and this resolved.

Any way I can receive help please. I'm trying to get verified on Brango but getting nowhere. I've exhausted all my avenues. I've sent in the needed documents. Please help!! Username is stacy********* on Brango. Thank you.

Hello Stacy Moore, 

We will escalate the matter with Casino Representative and hopefully it can speed up the verification process. Kindly monitor this forum thread for any forthcoming updates or directions.

Any idea on a time frame hearing back from them? If you're like me you won't be hearing anything!!!!! Lol 

Hi Stacy Moore, 

Usually it takes up to 24 hours for them to respond on our forums. Please try to exercise a little patience. Thank you. 

Hello Stacy,

I trust that you're well.

Please note that we have reached out to our Banking Department and they have reviewed the email you have sent. 

Further information will be provided through said email correspondence.

Thank you for your understanding and congratulations on your first win at Casino Brango!

Kind Regards,

Mikey

Casino Management

Please help me. I'm getting nowhere with them. This is ridiculous!!!!! I keep getting the run around.

Hi KingNemo,

Please do not take this response personal. I appreciate all the work you all do for us players. At this point, the issue has not been resolved.  I direct messaged the casino rep on this platform, and just like the agents of Yabby, there has been no response.  My concerns or not just with the Journey program "under maintenance" since beginning of April. Respectfully, I reached out to the rep in a personal message to refrain from posting the issues on this forum.  If you prefer, I can post them following this message because I am absolutely positive numerous other players feel the same way.  Thanks again.and please advise.

Hello Stacy Moore, 

Could you please update us on the current issue at hand?

Hi cajunmama,

Casino Rep has provided you with an answer on the forums..which we feel is reasonable.

"The Journey option is temporarily deactivated as updates are required. We hope that in a few days time the Journey option will be up and running again. At the moment, we are unable to check any progress, however, rest assured that all accumulated points will be rewarded properly."

As we see things, you have been experiencing issues with your accumulated points not being registered or visible? But Casino Representative has acknowledged this issue and has assured us that they will properly reward you for any points that have been accumulated during this period of downtime. 

We suggest that you exercise a little patience until things are up and running with The Journey Program and see how things play out..IF in the event you do not get properly compensated when the program is back we will revisit this case.

Now they just stop responding period. I went from being verified to them saying I was never verified and asking me to send in the documents in again. Which I did again. Now nothing. This is ridiculous. Having to go back and forth over a $50 payout. I don't know what's going on. Please help me resolve this once and for all. Thank you.

I've updated you on my status. Please help.

I'm being ignored now by you as well. This is crazy. I get no response on this vine. And no response from personal messages. 

As I've stated and keep stating numerous times casino Brango keeps ignoring me and plain out will not communicate other than automated responses. Ive been asked and complied multiple times to send in my account verification documents. And I keep getting nowhere. Just emails saying be patient. Keep waiting. I'm over this . Please help me resolve this issue. I don't know why I keep getting asked what I'm talking about and if I've done everything I could on my end to resolve the issue myself. Of course I have tried everything. Brango Casino needs to be made a countable and either verify me or don't . I just need an answer either way instead of being ignored. Thank you .

Hi Stacy Moore, 

This must be a very frustrating experience for you and we are sorry that you have to endure this back and forth. We are doing our best to help escalate the matter and have you successfully verified. Please make sure to provide all the requested documents and have clear photos of both your face and card, without any cutouts or obstructions. This will ensure that your account is promptly verified and any issues are resolved as quickly as possible.

Hello Stacy,

I hope that all is well.

We do understand your wish to have your account verified as soon as possible, but sending over 14 emails in a two-hour time span is unfortunately not going to expedite the procedure, as it actually has the opposite effect. 

As instructed by the Banking Department, you are only required to reply to the last email they sent you with a new photo of yourself holding your ID (Driver's License) so that the details on the ID are actually visible. 

The moment you provide this document, our Banking Department will complete the verification procedure.

Thank you for your understanding and we are expecting your email.

Kind Regards,

Mikey

Casino Management

The documents have been sent again. Thank you.

Ive resent the documents. Please verify my account.

Hello jamie.dale.powell,

Please send us your Casino Username via private message and we will reach out to Casino Rep to inquire about this issue, but we hope that they will stick to their words and once it has been resolved you will be informed.

Keep an eye on this thread.

Thank you.

Mikey13, I have given you what you wanted or given casino Brango my documents numerous times. I've complied with everything I have been asked of. Why can't I I get resolution please. 

Hi Stacy Moore,

We will reach out to Casino Rep again to remind him about your issue. Hope that he will reply to you as soon as possible.

Thank you for understanding.

I'm pretty sure it's not going to do any good. They know my issue and have still done nothing. But thank you for your help.

I am so frustrated with this same issues on Yabby!!!

I had an issue yesterday where I used my points to purchase some free spins in the "Journey" section. It let me purchase the spins and then when I went to redeem them it said to contact support. When I contacted support they told me that the coupon I purchased had expired in March. I had to laugh cause how ridiculous was that?  Anyway I ended up emailing my explanation of what happened and screenshots of the purchase and result to [email protected]. They responded within an hour and told me about the maintenance or issues and gave me a free chip. 

I wonder if it's the time of day you contact them? I know I bug them all the time and some times are quicker than others. No doubt about that.