Casino Extreme, Casino Brango, Casino Adrenaline, Yabby Casino Support and Complaints Thread

As of last night - a few hours after posting - my account was verified. I resubmitted my withdrawal request and I had my money within an hour. 

Thanks to all at LCB for your advocacy.

BC

Hi Basescoach,

We are glad to hear that you account has been verified. Enjoy your time with Yabby Casino! 

Hello Chris,

Hope that you are well and safe.

Please, note that after checking on your request, I can see that your account has been verified already and your payout processed as well. Your payout of $50 has been processed on 2/27/2023 04:04 AM.

We apologize for the delay that happened, but have in mind that our Banking Department is doing their best to finish everything on time. Sometimes, the queue is longer than it is supposed to be and that may result longer process. Accept our sincerest apologize.

Please, contact us through live chat or email if there is anything else you might need help with. We are always willing to help.

Kind Regards,
Mikey
Casino Management

Hey! I have been using Yabby for the month of February to review it for my large amount of followers on different social medias. I do long thorough reviews for different online casinos each month for my followers. This month was Yabby. It’s been spectacular so far, basically one of my favorites that I’ve reviewed. But now at the end of the month after depositing all month i am at the process of have winning and to wrap up my review, I’m down to the withdraw process where now I am nervous on what happens next. I deposited via bitcoin and was trying to withdraw via bitcoin. I was told I needed to verify, when similar sister sites didn’t make me do so with bitcoin. I’m worried this process is going to take a while now unless it comes through today as verified! I’ve loved Yabby from the start this month hopefully it ends well also! 

I made a butcoin deposit on casino extreme. And it never posted. But was confirmed on blockchain

Hello Casinohero132,

When you want to withdraw your money from Yabby Casino your account have to be verified.

According to their T&C verification requirements are: 

9.5.1. The Casino reserves the right to subsequently ask for documents of that kind, at any time, in order to ensure the security of your account. These documents usually include:

1. The front and back of a Player’s driving license or any other official government-issued photographic identification.
2. The Player’s utility bill (for example gas, electricity, water or telephone) with the Player’s name and the address a Player has previously registered with us.
3. Statement of the card used or letter of issuing bank.
4. The front and back of any credit or debit cards that were used to make a deposit at the Casino.
5. Selfie holding your ID, Driver's license or Passport
6. Selfie holding your card

Please submit those documents and when you do all the steps you will be paid for sure.

Thank you.

Hello Dazzleling,

Could you please send us your Casino username via private message so we can reach out to Casino Rep and inquire about this matter?

Thank you.

Hey Mikey would you mind checking on the validation for one of my referrals? She said she sent her ID in over a week ago but she doesn't have an LCB account and refuses to make one (she hates the internet but likes gambling *shrug*)

It's at yabby, her usename is BrittRi*****

Thanks.

Hi can someone tell me about the vip class for yabby? How does it go/work? I was told tonight that my vip class  was novice and I couldn't claim cashback. I'm pretty sure I've claimed cashback before as I've made several deposits. At no point in time have I seen in terms and conditions that you have to be specific vip class to recieved cash back. I feel like the rules are always changing every time I request something. Thanks, 

Melissa /misk****@gmail.com

Yabby VIP Program

MONTHLY CASH BACK PROMOTION: A player is eligible to receive the cashback percentage deriving from the difference in amounts of last month’s deposits and withdrawals (and depending on the specified class).

Monthly Cash Back will be processed by the end of the month between 00:01 - 23:59.

All accounts that have a greater deposit to withdrawal ratio for the previous month (Deposit to Withdrawal ratio shows a loss) will qualify for our Monthly Cash Back. A player is eligible to receive the cashback percentage deriving from the difference in amounts of last month's deposits and withdrawals (and depending on the specified class).

If the cashback promotion isn't credited due to active balance (balance above $1) the player must request it. Otherwise the bonus will not be credited and will be lost.

Monthly Cash Back CANNOT be carried over between months and accumulated. If you miss the window to request it on the 1st of each upcoming Month you will forfeit it and will not be able to claim that months cash back the next month.

Ok the vip program has monthly cash back. On top of the standard cash back??? Which in the terms and conditions state:

7.6. Standard Cash back Bonus Rules

1. Your User Account balance must be below $/€/AUD1 in order to claim a cash back.
2. You may claim as many cash back promotions as you wish (unless your User Account has been excluded from participating in bonus promotions).
3. Any balance remaining after a cash back withdrawal, will be removed.
4. You must contact the Casino to receive your cash back.
5. Cashbacks cannot be credited on deposits older than 7 days.
6. You may only claim a cash back on lost bonus free deposit.
7. Only lost deposits since last withdrawal or cash back are eligible for a cash back promotion (which ever comes last on account).
8. Once the Player makes a withdrawal from the previously received cash back or any other free promotion, the withdrawn amount, in future deposits, will be ineligible for a new cashback. In order for the Account to become eligible for a new cash back, the Player needs to cover the amount of the said withdrawal with lost deposits.
9. Deposits used to wager on restricted games (RTG 777 slot, baccarat, craps, pontoon blackjack, roulette, sic bo or live dealer) are not eligible for a cashback.
10. Should you wager any amount on Blackjack or any 21 games, your cash back is halved.
11. Any amount used from a bonus free deposit to enter a tournament (Buy-in, Add-on or Re-Buy) will be subsequently deducted from qualifying amount for cashback.
12. Should you transfer your funds to Live Dealer games, you are not eligible for any cashback promotion, regardless of if you have played Live Dealer games or not.

No where do I see that you must be vip class member. And it says no cashback credited after 7 days. And why did chat support tell me I was a novice level? I don't see novice level in the vip class rankings. 

Also what are the class levels for vip. How do you get ranked for vip and move up?

Also what are the class levels for vip. How do you get ranked for vip and move up? Oh and one more question. How do you start to accumulate comp points? I've never received comp points from yabby, made deposits and withdrawals, but have never started accumulating comp points!!

Hello Miskatlyn,

We will notify casino rep about your case and once get a response we will get back to you.

CASINO EXTREME 
So I waisted over 2 months for extreme to verify my cc I used. Finally done but as they planned, I played my withdraw balance to zero. 
so I recently made a deposit using a cc that I used there along time ago. 
I've withdrew since then on freebies and never had this older card been an issue. 
today I attempted a withdraw from a freebie and now they want to verify the old cc used. 
guess if anyone deposits using anything besides crypto they will drag out the withdraw process so that you will play it too! 
this is BS 

casini extreme

It took 2 months to verify my cc last time. Since then I deposited using the same cc I had used last year- I've withdrew from free bonuses since then also. 
meet now they want to verify the older cc I've used?!?! 
im guessing this will also take months... 

I am thinking I'm about to close this account and play at somewhere outside of y'all's casinos! 
I've deposited over 25K last year and I feel like people who deposit a shit ton Should have an expedited  verification process. 
I'm guessing it's gonna take days, weeks, or months. 
yet, no time on free bonus withdraws was this requested. Until now....... it's a let down when they make us up as they go. 
if you withdraw from a cc deposit I understand that but not on a free spins thing!!! I mean, damn... they let me withdraw from a freebie plenty of times after I used the card there and suddenly now they changed their minds!! 
E***** is my user name.

Hello ericadawn11-0,

Sorry because you are facing such an issue with Extreme Casino. We will notify Casino Rep in order to speed up the verification process if it's possible.

Keep an eye on this thread.

Thank you.

Hello jamie.dale

We sent an email to Casino Rep regarding the VIP program and how it works, since a similar problem is happening to some other members, so we are still waiting for an answer, and we sincerely hope that Rep will answer us quickly because they are quite up-to-date regarding feedback.

Could you please send us your Casino Username via private message so we can forward your issue to Casino Rep?

Thank you.

Hello Erica,

I hope that you are well and have enjoyed your weekend.

Please note that due to security reasons and due to the requirements made by our License Provider, the Casino is obliged to request card verification every time a new card is used to deposit. Of course, as a VIP player at our Establishment, the entire procedure will be expedited and once the required documents are sent, our Banking Department will consider your request a highest priority.

If you haven't received the instructions on what documents are required, please contact us directly at [email protected], our managers will send you detailed instructions.

Thank you for your understanding and I am sure that we will complete the necessary procedure in no time!

Kind Regards,

Mikey

Casino Management

What I don't understand is how you get vip?? I thought if your registered, verified, and depositing you should have a vip status of at least the lowest level, cuz most ppl don't ever verify their identity so they shouldn't have a vip level. But obviously not how it works. 

Still no word from anyone about my referrals validation. I'm trying to convince her to make an account but still nothing.

Also tried explaining the situation with the verification deposit and she's not hearing any of it until her account gets validated. 

Again, yabby, Br******

Hey James,

Did she provide all the required documents for the verification?

1. The front and back of a Player’s driving license or any other official government-issued photographic identification.
2. The Player’s utility bill (for example gas, electricity, water or telephone) with the Player’s name and the address a Player has previously registered with us.
3. Statement of the card used or letter of issuing bank.
4. The front and back of any credit or debit cards that were used to make a deposit at the Casino.
5. Selfie holding your ID, Driver's license or Passport
6. Selfie holding your card

If she did all the steps we will notify Mikey and inquire about this matter.

Thank you.

Ok so is there any update on my questions regarding cashback and vip program for yabby? I'm at the 7 day mark of not being able to claim cashback and am getting no where with support chat. They said I'm a novice player level. How can that be when I've made several, several deposits. And I've not seen on any website, casino forums, nothing about a player class level being a novice on yabby casino. It starts at rookie. What's really going on. Thanks

Hello Miskatlyn,

Casino Rep said that they are doing some changes regarding VIP levels and cashback terms, so when it's done they will let us know about all of that.

Keep you posted.

Thank you.

Yea seems like this group went rouge recently they definitely need to have a warning sign by them. They don't payout or give any promos or Cashback anymore. They are just going to steal your money.. Sad what greed does.

They definitely ain't stealing money unless you count keeping funds from non verified accounts I dunno what planet you're living on but they're paying out in average 10-15 minutes flat right now lol. 

I'll say this .... The support staff that you email is a world apart from the chat reps. Live chat is kinda..... Well anyways I don't want to be mean. But yea my cashier page currently has 6-8 coupons in every one of their sites I dunno why you don't have any but you should ask them about that. 

As for my friends pics yea I helped her send her document email originally although I didn't look at the pics to see if they were good quality or not so I dunno. I do know she sent them though. 

I'm not trying to be a dick I swear but it's spelled Rogue... Rouge is the makeup.

Unless there's something I dunno and they're all red in which case "going rouge" works. 

Hey James,

We will forward to Mikey this issue regarding your friend's verification, and hope that they will provide you with more detailed information.

Keep an eye on this thread.

Thank you.

Hello James,

I hope you are well.

Please accept my apologies for the late reply.

I have contacted our Banking Department and it seems the your referral did not send any verification forms so far. Please make sure that she sends the forms from her registered email address. The email with the forms needs to be sent to [email protected].

As soon as she does, please contact us again so we may expedite the procedure.

Kind Regards,

Mikey

Casino Management

Hello  jamie.dale,

We hope that you are well and safe.

Being a long time player at our Establishment, you are aware of the fact that Instant Cashback has been an integral part of our promotions ever since we started operating. Indeed, about a month ago, the Instant Cashback promotion has been suspended for a while until it was revamped. The promotion was mostly unchanged since it was introduced, hence, a much needed update was made.

From the 1st of March, Instant Cashback is available to VIP players. The newly updated terms are visible in the VIP lounge on each respective website.

The Management feels that this way, Instant Cashback reflects the status of the player more accurately.

Please make sure to visit the website to see the newly updated terms.

Kind Regards,

Mikey

Casino Management

Hello Miskatlyn,

I hope that you are well and safe.

Please accept my apologies for the delayed reply.

The information regarding the cashback promotion has been mentioned in another reply. Yabby Casino has undergone an revitalization of the Instant Cashback promotion. For a certain period, the promotion was indeed suspended, all in order for our Promotions Team to craft the promotion to reflect the player's actual status in the Casino. 

You may see the newly updated terms of the Instant Cashback promotion on the Casino's official website in the VIP lounge section. By becoming a VIP player, which is done by increasing the overall activity in the Casino, you will earn more cashback as you progress through said VIP levels.

Of course, for more information, feel free to contact our Management directly at [email protected].

Kind Regards,

Mikey

Casino Management

Yea hi I'm having problems at Yabby, after being a member and playing there since December and receiving 4 different payouts I had one denied today and was told my account isn't validated? 

Im attaching screen shots of my original email with my ID pics in it. 

Kinda lame how Sandra just decided to have an issue with a 1500 Euro payout but either way. 

Username is Ha*****. What gives man? 

Hello Randy Harden,

Thanks for sharing your account details with us. We will notify Casino Rep regarding this issue, and hope that you will get a quick response.

Keep an eye on this thread.

Thank you.

Niceee! I like getting free spins 

Nothing from the casino yet and still not allowing me to withdraw. 

Its really screwed up that I've been playing there completely fine with no problems for 7 months and they all of a sudden have a problem when I have a decent payout Even though I've gotten €1,200 payouts before from them. Makes no damn sense

I talked to Brittany today finally, she showed me where she sent the pictures to you guys so maybe they got lost in the shuffle but she's sending them again. 

Seems to be some issues lately with validation I hope you guys get it figured out quickly. 

thanks mikey, however that still doesnt tell me what vip status i am.  i have deposited multiple times, im by no means rich so thousands of dollars have not come from me but ive been a loyal player at brango, extreme, and yabby.  that chat rep i talked to said i was a novice vip level.  i still dont see novice as any level.  is that meaning i havent reached a point to be any part of the vip level?  and if not how much does one need to spend to even begin a vip level.  being a verified depositing player should have some sort of benefits, right???

Hello Randy Harden,

We have sent to Casino Rep your concerns, and we haven't got any response due to weekend, so probably he is not in the office. Monday should bring some news from them.

We will keep you informed.

Thank you.

Hello James Heusser,

Thanks for your update. We will forward them those information so we hope that you will get an answer as soon as possible.

Keep an eye on this thread.

Thank you.

Fanboy,

I have been a verified player for years at both these casinos. They refuse to pay out $700 I won fair and square, which is a drop in the bucket for them  with how much I have lost to them over the years. Then they take away my status all because I am upset with them stealing my winnings. People need to know this because they are living off a reputation that is false now.

Hello Randy,

Hope you are well and safe.

Please note that our Payments team requested Account verification due to the fact the Casino system flagged your account as a suspicious one, since it shared certain similarities with several other accounts. Now, I do have to say that this is nothing alarming, as the system can return false positives. However, to be able to confirm that everything is, in fact, clear and safe for further use, our Banking Team has to review your documents.

As you have provided the necessary documents, you can expect an email from our Banking Department in no time.

I hope that you can forgive us for the inconvenience, and we would all like to thank you for the patience.

Should you need any assistance from our side, please do not hesitate to contact us directly at [email protected].

Kind Regards,

Mikey

Casino Management

Hello James,

I hope you and Brittany are both well.

Should you come across any difficulties, please contact us directly at [email protected] so we may expedite the verification procedure.

Thank you both for your understanding and we wish you plenty of luck playing at Yabby Casino!

Kind Regards,

Mikey

Casino Management

Hello mannip24,

I hope that you are well.

We do understand that you are not satisfied with the decision made that resulted in your winnings being voided due to the coupon violations made. Although the amount removed is roughly $700, the actual amount is much lower due to the cashout limits of the bonus you had at the time. 

However, I would like to emphasize something you have said yourself. You have been a part of our Establishment for some time now and you have always been paid out in time, without any delays when the terms of the Casino have been met. The Management has informed you of the violation clearly and presented the terms that have been violated. The Management has always been, and always will be, fully transparent with any matter regarding a player's payout.

We hope that our explanation was clear and understandable as it confirms the legitimacy and transparency of the Casino.

Kind Regards,

Mikey

Casino Management

Hello Miskatlyn,

Hope that everything is well and that you have enjoyed your weekend.

Please note that your account has been reviewed and as we can see, you are currently the entry VIP level - Rookie. You may see the benefits of said VIP level on the link below.

https://yabbycasino.com/vip-lounge

Should you need any additional information, we are at your disposal.

Kind Regards,

Mikey

Casino Management

All good.  She's hard enough to get a hold of so I'm not really stressing it especially since I know you guys will handle it. 

I'm actually having my own issues with something that nobody seems to be able to explain. 

The other day I hit big on dragons gems and was able to cash out 4k..... The next day I tried to withdraw another 2500 and the cashier page wouldn't let me. 

I ended up playing through the 2500 for whatever reason and at first blamed yabby for not allowing me to cash it out but I'm not delusional and I know I could've NOT Played through it and eventually it would've been taken care of . 

 So I'm not actually trying to recoup the 2500 anymore but at the end of the day this did happen and some of the support staff seems to think I'm lying about it but here's the screenshot showing that it wouldn't allow me to withdraw. 

Again. Not really asking for anything here but this most definitely happened and it wouldn't allow me to pull anything else even though it said I could still pull another 4. 

My biggest concern is that I messaged live chat and they told me "ok I double checked with management they said youve reached your weekly withdrawal limit so I'm sorry there's nothing I can do about it and youll have to wait until next Tuesday.'

I'm paraphrasing because after watching my stream for 6 hours (😪) I realized that I was on my phone but messaged live chat on my laptop so I don't have any record of it 🙄

I do have this screenshot which shows the error I got but not the conversation I had with live chat. 

Support says my withdrawal limits are set right, but I haven't won anything since to be able to assess that hopefully that'll change but either way it's just something that sucked at the time because I indefinitely would've pulled the other 25. 

Side note: I hit on adrenaline and still can't believe it 🤣🤣🤣 I'm so used to RTG that I get nervous even looking at adrenaline (I dunno why the cartoon ones seem so much tighter *shrug*) 

No man I got proof in this attachment the bonus was finished and withdrawn already from my account. This was my 60 dollars that I turned to 700 and you stole both.

So now I do have an actual problem, Firefox blocked a payout for me today after playing there for 6 Fing months. I sent my documents in months ago and of course received the "don't have to validate" email but my documents were still there. Now I was under the impression that we had good business going on again and had no issues or shit like this happening and then today.......the disrespect alone is enough to put me through the roof. Ya'll fucking up for real.....

Hello James, mannip24,

We will forward your concerns to Casino Rep. Hope that you will get a clarification as soon as possible.

Keep an eye on this thread.

Hello James,

I hope you're well.

Please note that your account has been reviewed, and from what we can see, there are no irregularities on your account.

If possible, please contact our Management and provide additional information so a full review can be done.

Thank you for your understanding and congratulations on your big win in Adrenaline!

Kind Regards,

Mikey

Casino Management

I got this email from Oliver earlier today. My buddy Mike is the one that told me about your casinos and this message board. You guys used his Prison ID for verification so I assume this is just a misunderstanding. I'd appreciate you taking care of this since they don't want to. 

A utility bill? I'm in a work camp man lol. The only things we're allowed to carry is our IDs. State issued.