Casino Extreme, Casino Brango, Casino Adrenaline, Yabby Casino Support and Complaints Thread

A WHOLE NEW ISSUE HERE AT CASINO EXTREME.

I asked specifically if I make a qualifying deposit today, can I claim this code. YOUR casino extreme said yes.

I deposited over $50 and was FLAT OUT DENIED. So before I I go on a major league RANT about how much garbage this casino has become.

I'm asking for YOUR HELP!- Remeber I WILL POST THIS EVERYWHERE HERE ON LCB as well as other forums on the NET.

It states, so long as there is no free bonus between asking for this code then it should go through.

$25 Free Chip

Bonus Code: LCBWHEEL25

Bonus can be claimed only if a minimum of $/€ 25 has been deposited TODAY

A bonus cannot be claimed if the last action is a free bonus.

Sign Up HERE!

WR: 30xbonus

Wagering is open for Non-Progressive Slots only (excluding RTG777)

Max cash out $/€100

Max bet per hand: $10

Valid Until July 16th, 2021

Hi Blacky777,

Hope you are well.

Sorry about your troubles with the codes recently, but as we all know from our numerous parking tickets: rules are rules and unfortunately, they must always be honoured.

I'm happy to say that you and I resolved the LCB $20 Shop Chip situation via PMs. Allow me to re-state here for all to see: any free bonus constitues as a free bonus. Only one free bonus can be claimed between deposits. This is stated both in the Shop Chip terms, and on our General Terms of Service page. However, as I said, we already resolved that and we were happy to add an extra chip for you, on top of the shop chip! :)

As for the LCBWHEEL25 code, you are fully eligible (currently)! I wasn't able to find any interraction where you were unjustfully denied the bonus, and you haven't tried claiming it so far. 

If you are having issues claiming the code, our friendly Customer Service is there for you, 24/7. So long as no other free code is claimed in the interim, they will have the bonus added to your account.

Hope that settles it! Let me know if you need any further help.

Sincerely,
Mikey

I recently tried Casino Adrenaline for the first time with a $95 deposit in bitcoin.  I had played on Yabby, Casino Extreme, etc, and even though I didnt have good luck I at least respected this company and even wrote a nice review of yabby. Based upon that, I had decided to give it a go.

     After I played a few games, I was  suddenly locked out on my PC with a forbidden 403.  I was able to log in on my phone at least, and I contacted Live Chat on there to ask what was going on.  They had no answers, so they said submit a screenshot they will forward to SoftSwiss, which I did and for the record I have yet to hear anything about that 3 weeks or so later to this day 07/20/21.  This was about 2 weeks ago or so, as I recall.  The reason I am posting on here is this.  I clamed a bonus called ATOMIC, which stated it was a "non-sticky" bonus, which I had understood through regular slot play to be one which is cashable, as that is the industry standard I have read about on various websites before I started playing. 

     Unable to play on my PC, I continued to play on my phone, having some ups and downs, and ended up with around 3.7 mbtc or so after the wagering requirements were done, which is around the amount I got for the bonus and consequently about the amount I deposited.  When I went to withdraw, it was taken from my account and I was left with about .45 mbtc.  Quite frustrated, I went to live support.  The gentleman I spoke to seemed to be unaware of what I was speaking about, and even asked me what 'non-sticky' meant, as if they were unaware of very basic terminology they should be well aware of.  After I had the issues on my pc, I had repeatedly requested my deposit back, as I figured there was some issue with my jurisdiction, even though I had seen lots of reviews by american players.  So when I managed to complete the wagering, I was excited to at least get my deposit back as I headed to withdrawal page... and completely surprised, then frustrated, then angry when I noticed my balance had decreased by 3+mbtc.    

My username is Atypical, and I would request two things.  One, that you would change your terminology to reflect a sticky nature of your bonuses so you are not falsely advertising.  Two, please adhere to what is written on your bonuses and let me withdraw that 3.5 mbtc.  If there is some term or condition I didn't see that specifically states "non-sticky" bonuses are actually sticky, that is still pretty messed up and the average player shouldnt have to go through pages of terms and conditions to find out something is entirely different from what it says(aka non-sticky actually being sticky).  If I am off base in any way I apologize.  I am new here and this is my first real issue I have bothered to write about anywhere, but when I saw there was direct casino support I figured this would be the best avenue, as anywhere else I have gone has not helped. Below is my understanding of the terminology, backed up by a dozen or so other websites that said basically the same thing, so I will just link this one.

>link removed by moderator MelissaN<

110% - ATOMIC OFFER to release the energy and kickstart the experience!
- Wagering: 50x Bonus
- Minimum deposit: $30 or Crypto-equivalent
- Max cash out: None
- Games contribution: 100% Slots, 20% Video Poker, 0% All other games bets toward wagering
- Non – Sticky Bonus
- Other general and bonus terms apply

copy/pasted from Casino Adrenaline for reference if needed

Thanks, Typ

Hi Typical123,

The casino rep will be notified. Keep an eye on this topic. 

Thanks Melissa

Agreed about Extreme not being as good as it used to be.....the reps are extremely misleading and then when you tell management they just sorry and don't even do anything to try to make it up . I have deposited a lot of money on this site and yes I have had wins there too but the service has completely went down badly and seem to not appreciate their loyal players . I am considering just leaving this site alone completely!

Sorry to hear that, Kellie072087. Please tell me if you have any issues with the casino. We can notify the casino rep and see if there is anything they can do for you. 

Hello Typical123,

Hope you are well.

I am so very sorry about the inconvenience caused. You are indeed correct, our terms do state "Non Sticky Bonus" in the ATOMIC bonus terms.

Please PM me your registered Casino Adrenaline email address, I will review your case in detail and we will find a way together to remedy all issues.

Thank you for your patience and understanding.

Sincerely,
Mikey

PM'ed

Hello again Typical123,

Thanks for your PM and for the pleasant conversation we've had. I am very happy we've reached an understanding and remedied the situation appropriately.

For everyone else reading, the term which caused the issue was incorrectly implemented during the recent re-design of the entire Casino Adrenaline website.

I am happy to say that the terms of ATOMIC bonus were corrected to fully reflect the company policy on bonus amounts, in line with our General Bonus and Promotion rules.

Sincerely,
Mikey

Thanks for changing your terms on your website.  Although I would have preferred to be able to cash my money out, I accepted the resolution and appreciate them fixing this.  For the record, I recieved a no deposit bonus with fairly small wagering requirements for the amount in dispute.  I'm not excited about playing there again, but I am happy about them acting on this.  Regards, Typical

Hi I have a question so I played at casino extreme and I was given a $10 bonus check while I played this $10 bonus check there is a $400 pay the requirement there’s quite a few cans that were locked and I was not able to play while the Plato apartment was in place once I met the price requirement my balance went from bonus to available and all the games became unlocked and I was able to play after I met the page requirement I then went to go cash out and they had told me because I have played roulette which was locked when I first started it was then unlocked after I met the requirements that because I played that game all the sudden my winnings were void… I don’t think that’s fair that through the beginning of the bonus times they have the lock James and I was not allowed to play them but after the Paydro is my money went to my available balance all the sudden all these games become a lot.. can you help me with this.. I feel unless the terms have changed and the bonus then those games should have stayed locked

Hi joeyskater16,

Please private message me your casino username so we can notify the casino rep and ask about your case. 

User name is joeyskater16 I also have the live chat script if u like to take a look at that too 

Dear Joeyskater16,

Hope you are well.

First, allow me to apologize for the inconvenience you had experienced with us.

I've checked your account and reviewed the entire situation. Please know that everyhting that happened was in full accordance with our Terms of Service.

There is one very important rule which applies to all bonuses. This rule is listed in our Terms of Service, and we also do our best to make it visible wherever possible, so that all our players know it. The term in question is:

7.1.w. Once a bonus is claimed, the terms of that bonus step into effect immediately. These terms remain in full effect until a new Fund Action (Deposit or Bonus) is processed to your account and after the bonus has been cleared from your balance. Bonus Terms will remain in effect after Wagering has been met. Bonus Terms will remain in effect after a Withdrawal is processed. Bonus Terms will remain in effect after Playable Balance drops below $/€ 1. Depositing on top of your existing bonus balance does not void the Bonus Terms. Any violations of the terms while they are in effect, may result in all winnings being voided as per the Terms & Conditions.

In practice, this rule says that, whenever you claim a bonus, the rules of that bonus (allowed games, max bet, max cashout) must be followed until a new deposit or bonus is made. Only then will the rules be replaced by the rules of the new action. 

In your case, you've made some wins, cleared your wagering requirements and unfortunately, started playing restricted games afterwards. This is in direct contradiction with the term above - specifically the bolded part - which is why your winnings had to be removed:

Bonus Terms will remain in effect after Wagering has been met.

The reason why these games were playable is technical in nature. We are able to lock the restricted games while you are under wagering requirements, but after those requirements are met, this option is not avaialable to us. This is why it's very important to know this rule.

I hope this information helps shed light on what happened, and please let me know if you need any furhter info or assistance. Please make note of this rule for the future, so as to make sure nothing similar happens again.

P.S. Don't forget to play the $40 Chip we've added to your account. I hope it brings you luck!

See you at the Casino!

Sincerely,
Mikey
Casino Management

I asked about the usual Monday LCB member code and this is the response I got ...then was completely just ignored on chat and no more response. The customer service has lacked quite a bit lately ..

Hi Kellie072087,

Please private message me your casino username and we're going to check if you are eligible for the promotion. 

These are the rules for the weekly codes for Casino Extreme:

Bonus can be claimed only if a minimum of $/€40 has been deposited TODAY

A bonus cannot be claimed if the last action is a free bonus.

Hello Mikey! This is for Casino Brango not extreme 

A similar rule applies to Casino Brango: 

Bonus can be claimed only if a minimum of $/€ 30 has been deposited this week.

A bonus cannot be claimed if the last action is a free bonus.

The casino rep will be notified. 

Hi Kellie, 

Hope you are well.

There is no LCB free code active in Brango today, but we do have quite a repertoire of Deposit Bonuses available.

While our awesome chat representatives do their best to stay on top of all the freebie offers we make, please know that they don't have them at the hand. You will have more luck getting assistance if you come to them with a bonus coupon code, otherwise they may have troubles helping you.

Stay tuned tomorrow for a new offer from Brango!

Sincerely,

Mikey

This casino is misleading and does not honor what they advertise. I took advantage of a bonus that said no wager to find out there is a x1 wager even the in the chat the rep said there an error and they still never honored it Not only was I given hell and treated like I was living but at the same poit I felt so disrespected when trying them to ask to honor this. After they wouldn't they would not even remove the bonus 

Hi joeyskater16,

Please private message me your casino username and email address you used for the registration and we're going to notify the casino rep. 

Hi joeyskater16,

Thanks for providing your account details. The casino rep has been notified. 

Hi joeyskater16,

Hope that you are well and thank you for your feedback. 

Apologies for any inconvenience and please, let me address the matter at hand. 

As you already know, per our Terms and Conditions: https://www.casinobrango.com/terms-and-conditions#6 under point 6.2.b, all players are required to wager the deposit at least one time prior to any withdrawal. And the reason behind this is to prevent any fraudulent activity such as money laundering, etc. 

That being said, the bonus which was claimed by your side is an addition to your deposit and as such we do not add any additional wagering requirements as we normally do to our bonuses, we see the deposit plus bonus amount as one, you can call it "unified" deposit and it falls to regular deposit terms as explained above.  

Hope this helps and see you at the casino! 

Sincerely,
Mikey
Casino Management

#6 under point 6.2.b

Digging really deep in those archives huh because I know that the picture that I attached to this just says no wagering bonus and we all know that you're using that as an advertisement for new players more players and for customers we both know that nobody's looking under number #6 under point 6.2.b. so move around with your technicality that's a little something you should put on the advertisement of that bonus so it's clear to a player who wants to make a fair decision for themselves.  And if this is how you think a relationship is built with your customers and your players then you're sadly mistaken because this is misleading and it's shadiness it just shows the mentality that this casino has and how far they are to take care of their players keep it up because my comments won't ruin this casino the casino will ruin itself with the way you guys take care of your players.. 

Today I had a bad experience with casino extreme. I was playing Bubble bubble 3 slot and got the bonus.
While I was playing with the bonus, the connection went down.
I then reloaded the game but the bonus mode disappeared.
I contacted customer service and they told me that when you are playing and the connection is lost, the money or bonus mode is lost. Never seen such a thing.!

Hi ready82,

Please read this sentence from the casino T&C:

7.10. Bonus Collusion

The casino reserves the right to suspend your account pending investigation in the event of the casino having reasonable grounds for suspecting that you have been involved in any form of collusion, syndication or fraud during your use of the casino platform, website and/or systems. We also reserve the right to withhold the whole or part of your account balance, close your account permanently, as well as recover from your account the amount of any winnings, pay-outs or bonuses which have been affected by any of the following activities:

c. Exploitation of a fault, loophole or error in our or any third party software provided for the services of this agreement.

However, we'll ask the casino what happened with the game you played. Please provide me with your casino username. 

Melissa, thanks for the reply. I was playing with stakes of € 1.60. There is nothing of what you wrote. Before this problem happened, I had other bonus sessions, where I had connection problems, but once I restarted the game, I normally found the bonus, where it had stopped. i believe there was a bug in the software.

Please private message me your casino username so we can notify the rep and see what he says. 

Hi,

This is from Casino Extreme.

And so, George the chat person says that I have been completly EXCLUDED from ALL LCB promotions from here on out.

I simply asked to have my code LCBPLOT18 processed and was told the above.

Also they said that I have been completly EXCLUDED from ALL HALLOWEEN promotions as well.

That sure gets me in the Halloween Spirit to play here.

Seem that there are more and more complaints here on LCB about the treatment of  their players.

I wonder about my next shop chip.

Will I be EXCLUDED from that as well.

Hi blacky777,

They probably stated the reason why you were banned from promotions. Last time you complained you didn't have a deposit in between free money claims. Please make sure it is not the case this time. Please note that you need to make a deposit if you want your next free bonus. 

I can't see more and more complaints as you stated in your post. Players just need to follow the rules and read bonus and casino T&C. 

Yes!! I've pretty much washed my hands with them. They were my go to and I raved about them but they have fallen off to the waste side in my opinion and I will never spend another dollar there. Sad but when you hand me the scissors is much easier to cut you off. 

Hi blacky777,

Hope you are well.

Unfortunately, at this time, you are not eligible to claim the free promotions we have on offer. This is due to your ratio of bonuses to deposits being too high, and is in full accordance with the following term from our website:

7.1.aa. We reserve the right to decline providing any/all bonus(es) to players who we deem have received an un-proportionate level of bonuses based on their bonus release to deposit ratio.

Once your deposits to bonuses ratio increases, you will regain full access to our promotions. At this time, our Customer Service is simply not able to help, as much as they would like to.

Hope this information helps shed some light on the situation. Let me know if there's anything else I can help you with.

Kind regards,
Mikey
Casino Management

Hi ready82,

Sorry to hear of your trouble with the Game Feature. We weren't able to find any chats or emails from your side on this issue, however.

Could you please PM me the details of the bet you are referring to, specifically:

1) Casino Time when the bet was made,
2) Machine you were playing, and
3) Total Bet amount.

Once we have this information, we will look further into the issue and see if there's anything we can do to help.

Kind regards,
Mikey
Casino Management

After 2 Days, I haven't received any communication yet, about my issue

The casino rep will get back to you. 

hello

Username: pont900 

I'm having trouble verifying my account yabby casino.

Today it's about a week since I sent my document and they don't verify my account

I got in contact and they say they can't do anything to help me..

would be happy to solve this problem ..

Thanks 

Hello Carol34i,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Hey Mikey I was looking to make a deposit today and normally I just make a deposit without claiming a match bonus but today I decided to check out brangos promotion page and at the top was a link that had a code PLAY150FREE. I had some questions about this before trying to claim it so I went to live support and was told that there was no such promo and then was told that that the code was not active. The thing is it clearly says it's active and it's on the brango promo page anyhow. Just figured I'd let you know. I'll go ahead and deposit anyways I really wanted to use this promo but live support says that I can't. Here is our conversation

Conversation started on : Saturday, November 20, 2021, at 06:19 (GMT+0)

[06:22]Stevem977: Username: : Stevem977

How can we help? : Other

[06:22]Jarvis: How can we be of assistance?[06:22]Brian has joined the conversation

[06:22]Brian: Good day and Welcome to Casino Brango! How may I be of assistance?[06:23]Stevem977: Hello for the deposit bonus PLAYER150FREE if I deposit $50 I get $75 on top wager free . A total of $125 . The max cash out is 3x my deposit or 3x the $125?

[06:24]Brian: We do not have that coupon in Casino BRango[06:24]Brian: *brango

[06:25]Stevem977: Ok maybe I wrote it down wrong but it's a bonus that's 150% wager free

[06:25]Brian: Unfortunately, that coupon is not active anymore

[06:25]Stevem977: PLAYFREE150

[06:26]Stevem977: It's still advertised on brango

[06:26]Brian: A max cash out on that boost is set to 3x on deposit.

[06:26]Brian: Unfortunately, that boost is not in Brango

[06:26]Stevem977: Where is it then because Im finding it from the promotion tab on brango

[06:27]Brian: Can you share me a link where you see that?

[06:27]Stevem977: File : https://tawk.link/58fda9fa4ac4446b24a6bb49/vc/6198935a8ff3a3610868f4cf/v/831bdcfd7b1e1e8db42faa6f3312d7a4a92cf036/Screenshot_20211119-222717.png

[06:28]Stevem977: File : https://tawk.link/58fda9fa4ac4446b24a6bb49/vc/6198935a8ff3a3610868f4cf/v/71536ac6b7c9e2e9f4739f5bc66400d9de2e985a/Screenshot_20211119-222731.png

[06:28]Stevem977: https://casinobrango.com/blog-promotions

[06:28]Stevem977: https://casinobrango.com/blog/2021/11/16/last-chance-to-use-no-wagering-code/[06:29]Brian: I do not see anywhere that it states that it is that code.

[06:29]Brian: Please, read it.

[06:29]Stevem977: File : https://tawk.link/58fda9fa4ac4446b24a6bb49/vc/6198935a8ff3a3610868f4cf/v/e3cb862bcfdf3d710e0ce3d5a8ce60475a80311d/Screenshot_20211119-222920.png

[06:29]Brian: One moment, please.

[06:30]Brian: Okay, I'm sorry about that.[06:30]Brian: I will need to check on this with my IT team

[06:31]Stevem977: So it won't be honored

[06:33]Brian: Unfortunately, that code is not active anymore

[06:34]Stevem977: It looks to be active the entire month of November why has that changed ?[06:34]Stevem977: It's still on the promo page even

[06:37]Stevem977: Ok well thanks for your help

[06:38]Brian: You're welcome.

[06:40]Brian has left the conversation

Hey Saturnm22,

Hope you are well!

I am very sorry for the confusion, the bonus you were trying to claim was actually active in our sister Casino Extreme - in Casino Brango, the code was WGFREE150.

We have a new bonus available today, if you would like to claim it. The code is: WGFREE90, it gives a 90% boost with No Wagering Requirements! It's available until the end of the day, so hurry up if you want to give it a try.

Furthermore, as a small token of our appreciation, please accept the free bonus we've prepared for your account. Contact our friendly Customer Service team to claim.

Let me know if there's anything else I can help you with.

Kind regards,
Mikey
Casino Management

Dear Carol34i,

Hope you are well,

I'm happy to inform you that your account is fully verified and ready to Withdraw Instantly!

Please note that KYC procedure is an integral part of the player verification process, and it is necessary to maintain both your security as well as our own. As all relevant information must be reviewed in detail, this process can take up to 5 business days to finalize.

While our friendly Customer Service team, who you were in contact with, does not have access to the verification documents for security reasons, they have kindly informed you when you can expect to have your documents verified. We are glad your KYC review was processed within the given timeframe, and without any delays.

We congratulate you on your win! Please contact our CS team to have your winnings processed Instantly.

Kind regards,
Mikey
Casino Management 

     Hello.  I am writing this in the hopes I can get my issue resolved on here.  I recently decided to give Casino Extreme a couple deposits.  On the last deposit, I hit a small amount, built it to 600, then lost some down to 300 or so.  While playing Rudolph's Revenge, I hit a bonus round.  Attachment shows bonus trigger.  But no money was awarded, and no free spins given.  I contacted support immediately, and the corresponding conversation(or lack there-of) is also attached.  As you can see, at the end I requested my account closed and deposit refunded.  Admittedly, I was starting to get upset.  What had been a relatively enjoyable evening was now turning really sour, really fast, and the support agents lack of response was only fueling the fire for me. 

     I'd like the bonus round I hit to be paid.  It seems to me that such a big glitch was so casually dismissed by the representative I spoke to because they don't care and would rather not have to deal with it, instead of making a customer happy by addressing the issue in some way.  I have really wanted to like this place, and thought that now that I finally saw it actually hit a little money, and they presumably pay out fast, that I would have a nice play to play regularly.  But the really bad customer support and the bonus that didn't trigger have really made it hard to like them.  I don't necessarily want my account closed, but what choice will I have if this can't be addressed.  Who would want to play at a place that shows you hitting bonus rounds, but doesn't actually pay them, and then you get dismissed out of hand by support when you bring it up, with a copy/pasted response about when slots have issues loading(I know because I have had the same response given to me many times when a game fails to load, something that only helps the following times you load in to a game, and does nothing to address things that already happened before).  It seemed to me the person I was speaking to might not know english very well, as his first response was about wagering requirement, a totally irrelevant response and questionable.  Anyways, thanks for taking the time to read this.  Regards, Typical

Hi Typical123,

Please private message me your casino username and we'll notify the casino rep. 

Hi Typical123,

We received your account details. The casino has been notified. 

Hey Typical123! 

Hope that you are doing well. 

Please note that we have inspected your play and in order to hit the bonus round you are required to hit three or more bombs from left to right. 

Unfortunately, the Rudolph sign substitutes all other symbols except the Bombs sign. 

That means that in this case, the gameplay is completely regular. 

Please, check the slot rules on this link: https://casinohelponline.com/EN/slots/Rudolphs_Revenge.htm

Hopefully, this will help you win in the future! 

And, most importantly, don't forget to claim your weekend free spins throughout the weekend. Just contact our CS and have your spins on your account! 

Kind regards,
Mikey
Casino Management 

Huh I guess I misread or misunderstood the game.  I could have sworn I have triggered the bonus in the game with rudolphs and scatters before.  You have my sincere apologies then.  I obviously thought that was a bonus round.  I double checked rules after you said that and it says in rules that Rudolphs do not count for scatters, so definitely my big mistake on that.   Your customer support could use some help though.  This could have been explained quite quickly and easily if your support agent did more than tell me my playthrough requirement and a copy/pasted response.  Sorry for the trouble and have a good one.

Hey. So I want to ask you why it's ok that we have the wrong balance displayed for the majority of our game play causing us to lose. I sent numerous screen shots proving what I said was true. Why did you guys disregard it? What makes you think a 10 dollar chip makes up for this? How do you justify that? what if it happens to more people? Do they just get a 10 dollar chip too?

Hi Dreagil96,

Please private message me your casino username so the casino rep can investigate it further. 

Hi Dreagil96,

We received your account details and notified the casino rep. 

Keep an eye on this topic. 

Hey Dreagil96,

Hope that you are well! 

We have checked your gameplay and everything seems to be fine. 

Unfortunately, we can't see the screenshot properly because of the small resolution of the image. 

If you do not mind being more specific about the issue or please upload a higher resolution of the image? 

Thanks. 

Kind regards,
Mikey
Casino Management