Casino Extreme, Casino Brango, Casino Adrenaline, Yabby Casino Support and Complaints Thread

Hi Mikey..why has no one answered my post?

Hi Cammy,

The casino rep has been informed. He'll get back to you soon. 

Hi Cammy Martinez,

Thanks for contacting me,

Unfortunately, we are in different time zones which is why you have waited for more than usual.

Let me take a look and I will get back to you.

Kind regards

Mikey

Casino Management 

HI Cammy Martinez

We have added the difference to match $50 . 

Could you please confirm that here ?

Kind regards

Mikey

Hello, I would like to know why i have been completley cut-off from any kind of bonuses in under MY PROMOTIONS tab.

It's been probably 6 months or more since any kind of incentives from the casinos BRANGO and EXTREME.

They both raised my minimum Blackjack to $5 min. and the max of $50.

My-user name @ Brango is=Sparky777

My user name @Extreme is=Xgamez

I don't know what can be done about it, but there really is No-Incentive to play at either casino any more.

Hi blacky777,

The casino rep will get back to you shortly. 

Hi blacky777 ,

Unfortunately, your account is set to bonus limited group , due to bonus vs deposit ratio which is greater than 100%. In such cases, players are eligible for cashback and daily/weekly /monthly free promotions only.

Apologies for any inconvenience caused.

Kind regards

Mikey
Casino Management 

Played and won in their (Brango) tournaments yesterday. They would not issue my 100 spins that i won.

Probably close both of my accounts Extreme also...

Hello again blacky777,

Here is a brief explanation why your tournament reward could not be provided:

According to our terms & conditions, only one free bonus may be claimed between deposits. You can see this term listed here, point 7.1.z.

As the tournament you played is a "Free-roll", played without any real money staked, these tournaments' rewards are considered free bonuses, which is why the term listed above applies.

Unfortunately, your previous three actions are all free bonuses with no deposits in between. We've made exceptions to our rules twice, but we simply cannot do it again.

I hope you can understand. Thank you.

Sincerely,
Mikey

ok

Having an issue with casino brango :(

Background: I've been playing at Casino Extreme for several years (tons of deposits (many of them without bonuses) and cashouts, never any issue like this one, they are my #1) and Brango for a while too, the terms are the same on both sites, the promos are decent and Mikey has been awesome.

I've deposited on each site a few times in the past month, I believe every time without any bonus and got some free spins in between each.  A few weeks ago I got lucky and turned some free spins into a $144 cashout.

A couple days ago I made a deposit on both Casino Extreme and Casino Brango, lost them both and bought an LCB bonus for both. (The $20 free chip for $5 lcb in both instances).

Received the Casino Extreme bonus no problem, lost it, deposited again and lost that too.  Just found out they rejected the Brango one beacause "not elegible".

So I hopped on live chat to see what's up.

First Victor told me I was ineligible "Because of withdrawal from free money promotion which is not covered with deposits. It is clearly stated in the terms. You need to cover withdrawal from free money promotion to be able to redeem any next free promotion."

Me: "can you show me where it says that? I know that's the rule for cashback on bonus free deposits, but not regular bonuses"

Victor: "I am sorry your account is not eligible for free money promotions atr this moment."

Me: "why?
7.10.h. Any withdrawal that is made from the received cash back or any other free promotion will not eligible for a new cash back. The withdrawn amount will need to be covered first, before account is once again eligible for a cash back.
that's the only rule I can find that mentions covering previous withdrawels it's for cashback"

Victor: "At the moment when your account will be eligible for standard free promotions you will be able to redeem LCB chip or spins , until that you cannot redeem any of that promotions."

Me: "Why am I not eligible to redeem the LCB chip. I made a deposit since my last one can you just show me the rule please?"

Victor: "Because of your free money to real deposit money ratio and uncovered free money promotion your accout are not eligible for any free promotion at this moment"

Me: "Could you please show me the rule in the t&c so I understand for the future"

Victor: "It is very simple, at the moment when your account will be eligible for standard free money promotions you will be able to redeem and LCB promotions as well"

Victor: "7.1.z.a We reserve the right to decline providing any/all bonus(es) to players who we deem have received an un-proportionate level of bonuses based on their bonus release to deposit ratio."

Me: "For any further information, please contact our managers at [email protected] "

So...it seems like Brango doesn't want me playing there anymore, I'm guessing because I claim bonuses between every deposit and got lucky to win one, and I'm wondering if it's going to be the same with Extreme.  

Really disappointed overall, I followed all the terms, they made up a term and when I asked them to show it to me they played the "We reserve the right" card.

Hi finallyfinally ,

Apologies for any inconveninence caused.

Could you please PM your username?

Kind regards

Mikey

Casino Management 

It will be the same at casino brango I ran into this to a few times but basically I think needs to happen sometimes is a more clear terms of service and there is a still more clear than most but there's two things that I didn't understand was the issue you have and as well as if you use a deposit bonus okay you have to clear the bonus wagering and then you need to cash out all winnings and redeposit prior to increasing your bet to over $10 or hitting a jackpot. they were not trying to be shady at all in fact Mikey is awesome you're right about that he definitely tries to help you did for me.  So per their terms if you were playing a bonus and you clear the wagering this isn't even a deposit bonus all winnings must be withdrawn and out of there and then you need to redeposit before you decide to make it back that's over $10 on any slot because I cleared wagering and then I set it up in my bet it had a jackpot but I didn't per the terms of service because I still had winnings from that bonus money in my account even though they were clear of wagering they're not clear of the bonus terms until they're out of there it's not the same as other places where once you clear wagering then there's no more rules that is not the case with these two casinos but that's okay they're still the best RTG casinos in my opinion.  Basically I just rambled too much LOL but I'm saying the only issues this casino has is how it terms of service sometimes able to be read by the customers and that's anywhere really it just sucks for us whenever we're on the unfortunate end of something like that but Mikey gave me $1,000 no wagering after my jackpot was voided and that was awesome nowhere else would do that I don't think maybe slotland group and it's paid off for them LOL because they've got way more than that back out of me and it's because they're the best RTG casinos in my opinion so I'm sure they will fix it I'm just throwing in my two cents even though my issue with something different I still ran in the same situation you have currently which free money rules so I'll just let the rest be but I read your situation that kind of got me thinking seems to be always terms of service interpretations that messes things up for both sides even the most legit casinos including them

Mikey took care of things for me (as usual).

Looks like they switched from live chat to email for claiming bonuses.

Yeah they definitely did which kind of unfair to the wraps that you got because it gives you the option to click on bonus but then you go in there and they can't do nothing about it LOL so heads up if you ever claimed the $20 LCB chip have blue day or whoever handles it just send them message to let them know because what happens is is brango or extreme will put a loyalty reward in your account first thing in the morning the next day and then I'll get rejected the LCB chapel get rejected by time to process 

HI was playing in the toru ame ts and both of them kicked me out during play and won't let me back in unless I buy in again. IT WAS A BUMMER. I was in the middle of a free spin on both games. Caboose and trex tournaments. so contacted customer service and they said there was nothing they could do and couldn't even see that i was in the tournament in the first place. SO JUST A HEADS UP

torlynndixon

Hi Lynn Kashma,

It is stated in tournament rules that your last action should be a deposit in order to participate. However, we'll notify the casino rep. 

Did this bonus then I did very well made it through playthrough, verified my Identification it was accepted then tried to withdrawal and they said sorry withdrawal removed because of other accounts with same ip address WHICH IS  100% A DIRTY LIE!!! I play very often spend upto 100$ a week online casinos have made accounts almost everywhere and tried the free welcomes deposited at about 25% of thos places however I have NEVER accept 1 time accidentally made duplicates!!! And the 1 time was resolved in a stupid way it was royal ace and I deposited there a ton but when I explained the honest mistake and keep in mind free money or any money for that matter was never won. Anyway I HAVE NEVER MADE DUPLICATES YET THEY ACCUSE ME OF IT HERE!? SHADY PLACE DO NOT RECOMMEND WHATSOEVER PLACES LIKE THIS ARE A DISGRACE TO HONEST ONLINE CASINOS! SHAME ON YOU!

Hi Wompstar8,

Could you please provide me with your casino username so we can investigate it further and notify the casino rep?

Hi Wompstar8,

Apologies for any inconvenience caused.

Could you please send me your username?

Kind regards

Mikey

Casino Management

I meant to say up to $1000 a week on deposits

Wompstar8 is my Username my email is [email protected] name is Ryan Lempel. I honestly dont remember if I've ever deposited at Brando or extreme I think I have at least 1 time at both I do wanna pursue a different group other than deck media cuz I've been loyal to them VERY LOYAL in the hole at least $25,000.00 from losses and have deposited at least $35,000.00 they have been very bogus to me. Anyway I am interested in extreme brango and yabbi, Very interested unfortunately this happened which maybe a good thing cuz if I were to switch over to loyal to you guys I would definitely need confirmation that positively I would be eligible for withdrawals. This sends me warning that somehow I am branded bonus abuser or something which wouldnt suprise me considering first off that i was brand new to online gaming just 2 years ago and was completely ignorant to the opinions of players who use free bonuses so i tried as much as i could long ago before i ever even deposited however like i explained about the royal ace incident i deposit ALOT now and never make DUPLICATES that i can recall besides the 1 time with the royal ace group. Like I said I was locked outta my old email but I explained that to all of them before I remade my account but of course as is the usual with online casinos they banned me and confiscated any winnings. The reason I was loyal to deck media cuz I have had huge wins there and never once was denied they have stripped me of bonuses ect and denied a freebie 1 time but when it came to getting paid they did and swiftly I might add. But I'm almost positive they have made my accounts with that group incredibly hard to win. Its written everywhere that it's all rng and fair but I've played enough I know what's been done I'm not ignorant. Anyway with all that said if u can guarantee my good standing with your group I will switch over to you guys as my loyal as early as I hear from you. I will even make a deposit before u even make up your mind about the rejected yabbi freebie. I wanna show you guys I am a good LOYAL player looking for a new home. Also its new to me that even match bonuses are looked down upon which is completely news to me. I thought with playthru ect they were designed in the casinos favor anyway so idk why that's the case but if u could inform me of that situation before I make a deposit and choose a bonus as I dont wanna taint my reputation. Thanks and get back to me as soon as u can goodbye.

can I just say I love the fact that casino reps reply in plain sight of everyone I feel this holds them accountable and us as players treated much better than behind closed doors. Some of the stuff told to.me by some of the online casinos is so ridiculous assumptions and downright insulting that most likely it would be retaliated with violence by most people in this world.  So I give alot of respect for the online casinos willing to solve problems in the open of all of us players.

So casino sites do not like it when we use the coupons they are always promoting like 300% match and 20 free spins or the free chips and spins I'm confused?

Hi Ryan,

Apologies for keeping you wait and thanks for understanding.

The problem was the IP's address linked to your account which had triggered the alarm and some of the fraud tools, that is why everything was blocked.

In your defense which also gave me the power to make an exception is the account that you had at Extreme that was opened back in 2018 even though not used but still no issues or alerts.

I was able to get your winnings back , all you need now is a verification deposit.

Have a great weekend ahead.

Kind regards

Mikey

Casino Management

Fantastic how much do I need to deposit? Also that clears me to play without worrying about certain term violations since there are so many as well as the ability of the casino to do or say whatever it wants without proof. Not saying u guys do that I just am very careful now since the ridiculous royal ace incident. Like I said I deposit daily and just need reassurance that undeniably my accounts "Wompstar8" at extreme brango and yabbi are 100% cleared without possible complications in the future so long as I remain within all the terms without any future violations? I'd argue the current ip adress issue had it not been cleared up and I'll chalk it up as an honest mistake somewhere down the line. I just want the go ahead to play freely without worry at your brand!! Please respond asap lol I'm excited to try a new brand since I had such good luck w the bonus at yabbi!!

Hi Ryan,

You don't have to worry, all is good I already put a note, if you have any issues please let me know.

Regarding the deposit ,min verification is $10.

Kind regards

Mikey
Casino Management 

Hey mikey so I am still waiting on that Yabby withdrawal because they say I need a "confirmation deposit"... I am gonna keep my thoughts to myself other than most likely that rule makes yabby sound like a scam right out of the gate. I dont get it but that's for another day. Point is I didnt realize it was bitcoin exclusive I knew it accepted and promoted it but I thought I'd be able to make a deposit with my card like I do literally everywhere else I play.  So I thought for some reason tho I was interested anyway I figured i could deposit at casino extreme "had to buy a voucher, it's the first place that didnt accept my mastercard" and that would be confirmation enough considering yall basically the same entity more or less. However that hasn't granted me permission to withdrawal yet. Problem is with the virus ect I have to really keep a tight budget I've won and dealt with bitcoin many time before but I've never bought it and its basically not acceptable for me to do right now for my budget considering the min is 50$ worth everywhere I can possibly find and I've never been able to sell it either so its basically for me used to strictly wager with lol, but if u could potentially help this situation I promise u guys wont regret it. Thanks mikey!!!

Hey Ryan first I'd like to say definitely join extreme n brango ive been playing them awhile now no problems support always helpful and very fast payouts.  Second you said in your post you think Deck have your accounts so it's very hard to win I would really like to talk to you about that I've had the same experience eosewhere. My email is [email protected]. If you wouldn't mind I would really appreciate it

Hello   I have a question about a bonus at yabby.  I see there is free spins like 101 and 111 spins ok well I read the terms for one it said can be claimed if $100 in cumulative deposits have been made which I had. So I went to claim and support said it had to be $100 deposited that week and I mean I believe it was only Tuesday but anyway where these bonuses are posted they don't say anything about the total deposit required is for that week. Cumulative deposits to me is all your deposits. Just giving you a heads up.  This happened to me once before with extreme a bonus advertised on another site had it for all players but when I tried it was told it was only for new players.  So it could just be the advertising site made the mistake posting that way.let me know what's up if you wouldn't mind and keep up the good work you guys are still the best in the business.

The casino rep has been notified. Keep an eye on this topic. 

Hello Sir ,

I am sorry for any inconvenience caused ,

At this moment Yabby is a Crypto casino meaning that there are no other options to deposit, but don't worry your winnings will wait for you up until you find a solution to buy less BTC. Unfortunately, this is obligatory prior to withdrawal from free promotion.

Kind regards

Mikey
Casino Management 

Totally understand now. Sorry. Thank you for helping me understand. I get it. Appreciate you explaining it. Have a great day!

Reputation 

how this group treated their 3 years VIP client on every sister casinos they own with more than $60 grand deposit total.....

user Vdcoolz 

on Brango

Extreme

Adrenaline

Yabby

At 5:40Am Dec 4th, 19 I accidentally sent 0.02 btc from the Coinomi wallet To a BCH wallet address:

1Jh5rkt1dmtBaEx4K17Zkt9pYJt6VdPjHN

This is a BCH wallet on my account Casinoadrenaline.com

Hash ID 1d2926cb0320f1625510dac22a290411f073bdc1fe8f07742709dd8b11da1f81

I contacted my wallet provider Coinomi
And got responded

. Hi Ben,

Since you do not own the wallet address, you will need to contact the game site and explain the error you made. They may be able to recover the funds and credit your account.

Apologies we cannot help further in this scenario. :)

Kind Regards,
Coinomi Support

Ticket: https://coinomi.freshdesk.com/helpdesk/tickets/930219

I contacted the Adrenaline casino Management
They said they couldn't help......

YET

They could withdrawl my bitcoin from my BCH wallet

2ac45d04a1fb8bf0784584b75de1aabacd2c0b78e5ec9202bf0875225c396da3

Just on the 4/30/2020.

after 4 months

From the beginning I have found it funny when the Adrenaline management said they could not help me with the transaction

But the funniest thing is They could withdrawl the fund That Supposed to be in my account to their big wallet.

my mistake doesn't mean you could act shitake 

its not much but it also tell me how greedy you are

Shame on you Adrenaline/BG/EX/Yab.

Hello Vdcoolz,

Hope you are staying safe.

You’ve been with us for a while now, and while your statement of “$60k grand deposit total” is off by, well, a lot – it was my impression that we’ve always had a respectful relationship. I am sorry we’ve come to these terms.

As for the situation you are reporting, the problem is simple – we have not received the funds you’ve sent. As you’ve said, you’ve transferred your bitcoin to an address that was not provided by us. As we received no Bitcoin – we simply cannot give it back. I hope you can understand.

I am sorry for the inconvenience. It's always tricky handing BCH and BTC because the cryptoaddresses look the same. However, it was misleading of Coinomi to suggest that we can do something to help here, as there is simply nothing we can do.

Thank you for your understanding. Please let me know if you need further info.

Kind regards,
Mikey
Casino Management

Hi ZTRECON,

Sorry to hear you are facing the issue with Casino Adrenaline. Could you please provide me with your casino username? We can notify the casino rep and see if something can be done regarding your case. 

How about the total of the 4 accounts combined.

you do the math. 

"we have not received the funds you’ve sent. As you’ve said, you’ve transferred your bitcoin to an address that was not provided by us. As we received no Bitcoin – we simply cannot give it back. I hope you can understand."

I do understand that you could withdrawl that bitcoin in the BCH wallet that I sent fund to,

and simply cannot give it back

I also do understand that you waited for 4 months to do the shit-take 

base on a standard ethic of every business in this world. When you received something that doesn't belong to you. Simply return it.

Hello again Vdcoolz,

I am honestly sorry for the inconvenience, but it seems that we still haven't reached an understanding.

Please understand that this bitcoin address does not belong to us. Therefore, we have no control over what happens with any bitcoins sent to that cryptoaddress.

I think what is causing confusion here is that the funds you've sent in December, were apparently moved on the 30th of April. The problem is that you are presuming it was us who moved it - but it wasn't. We have no control over this cryptoaddress, nor the funds which were sent there. The bitcoins from that cryptoaddress were in fact moved, but please understand that it was not us. We have as little clue as to who moved them, as you do.

The only thing that links us to this cryptoaddress is that it looks the same as the BCH cryptoaddress you have registered with us. But you must understand that this does not mean that we also own the same BTC address. They are on two completely separate Blockchain networks!

If we did have your funds, or if there was anything we could do, we would do our best to get them back to your ownership. But in these cases, there is simply nothing we can do except offer our sympathies in form of a Free Chip. Please contact us on Live Chat in order to claim one.

I hope this has helped clarify the situation. Please do let me know if further information is needed. I will do my best to help.

Kind regards,
Mikey
Casino Management

Hi guys I know these guys issues are more important it's been a few days now just wondering if maybe Mikey missed my question. If ya can give me any info I'd appreciate it 

Dear Tjb072003,

I am so sorry .somehow I missed your question.

Indeed for these promotional spins, you need to deposit at least $100 from Mon until Sunday and our support will credit them on request.

Kind regards

Mikey
Casino Management 

Gotcha thanks for the info

How about this

Good news! Your coins aren’t lost (if they weren’t sent to a Segwit address). Every BTC address has the same alias in the BCH network: that’s how forks work. To access your coins you need to access that address. Here is a brief guide to start:

Check the transaction in your wallet - if it was a smart exchange, it will be marked.
Check the destination wallet address in both chains. Use any blockchain explorer. Find the destination address there.
You will probably see that the amount you’ve sent is there - now let’s retrieve it.
You need to understand who has access to this address. The answer is simple: someone who has the access to the similar address in the destination network also has the access to this address. Usually, it’s a wallet or an exchange provider.
If your wallet provides you with a private/public key pair, you can access your funds yourself. If you are using a hosted wallet, you need to contact its support.
Once again: if, for example, you tried to send coins from the BCH Freewallet to a Coinbase BTC wallet and the exchange has not been completed, you need to contact Coinbase to access your coins (as the Bitcoin address is managed by their service).

We have known each other for very long time, its good time and bad time; yet, I respect the business. You know that.

the coin is not that big ass value to be on this public concern.

the behavior was. 

fairwell.

Ugh, support is being very difficult again.

Sorry to bother you but they're giving me different reasons that don't make sense on why I can't claim LCBSPINS72 which was just listed here: https://jswqzs.com/bonuses/no-deposit-codes

I deposited $22, lost it, then claimed the $4 cashback.

I went to live chat to claim the free spins, but they are saying because I claimed cashback I can't claim any bonus.  I've done this probably 50+ times over the years, never an issue.

So they told me to email support.  Supports response:

Hi there,

​You are entitled to use promotions we have published on our website only
Please check for more info on this link: http://casinoextreme.com/​promotions​

Kind Regards
Mark

Your request number: 355470

Makes no sense.  I'll DM you my username.

Hi finallyfinally,

The casino rep has been notified. 

Hi finallyfinally ,

Thanks for contacting me ,

They have been added now .

Kind regards

Mikey

Casino Management 

Hello first time ever with a complaint towards this casino cause they been nothing but great to me but I was told by live chat to post onto here cause I took 3rd place in the LCB June tournament but was credit only 0.01 from the 100 what it should be lol my username in extreme is China13

Congrats!  You should contact casino support to get a reward. 

To be honest I dont want to bring this up to public for the small amount of $$ but this is really making me upset and I would like everyone to hear my problem I had recently with casino brango

user lizbb888

On last Friday 07/17 I have made a deposit with Eth into the crypto address provided by casino Brango Payment provider: bitpyro

0x8536d54464e725b0c94c9b6f97a3fb2cbd278751

this is The address I sent the fund to

And look that up on blockchain 

https://www.blockchain.com/eth/address/0x8536d54464e725b0c94c9b6f97a3fb2cbd278751

Obviously the balance right there.

my account haven't credited until today, the support blamed they did not received any money.

I get it, however this is not the first time it happened to me. When deposit eth with internal tx. Mostly it resolved in few hours to a day max.

but this time Its almost a week.

the thing that make me feel like Im being scammed ( if you were in my shoes - what you think)......

1- the ETH address was provided by the casino 

2- I purchased the crypto from bitit.io and sent that fund to the address they requested

3- fund landed to the address- yet no credit to my account. Sometimes you cannot just blame of the payment provider and make this continue to hold and wait. No solutions no conclusion. If you were me what do you think?

you pay for the sandwich with the foreign coin they asked then when they put it in the pocket they refuse to give you the sandwich because they could not exchange back to a Dollar ( around the world - comes back around- with all the fees and shit)

some of the support eventually hit back on me and  say something really funny.

Screenshot attached

Shame on you

FAREWELL ASHHOLE

Sorry to hear that, Lizbb88.

We're going to notify the casino rep to look into it and get back to you. Keep an eye on this topic. 

Which real-time slots game pays the best in casino extreme