Casino Extreme, Casino Brango, Casino Adrenaline, Yabby Casino Support and Complaints Thread

Any new findings on why I have two accounts linked to me? I'm genuinely confused.

The casino rep will get back to you shortly. 

Hello BigDoinks,

I hope you're well and safe.

Please note that we have once again reviewed your account and cleared it from any duplicates.

There are no restrictions on your account at the moment and you should be able to log in without any issues.

Please let us know if you require any additional assistance.

Kind Regards,

Mikey

Casino Management

I'm on trying to cashback I deposited 39.94 it says 20%back on clean deposit I did 2 -$11 1- $18ok so somehow I am not at 5 dollars min to process it which I tried to Sunday fiesta understand I hadn't reach 50 ol fine and dandy but I still don't understand the math it's even in the rules and conditions and what not daddyman1209 Is my username on there I'm kinda thinking they are using backwards upside down math from caveman days any IDeas plz om going nuts figuring it out 10+10+18is 38 right they keep saying I only deposited 29 and if so withdrawal time fream makes no limit than we should have no limit on Sunday fiesta redeem if we missed it a week or forgot to contact them thru chat to redeem it so if missed it or not make the threshold then it should carry over if that is how they are calculating cash back that from last free withdrawal has no limit for them is not technically right in a sense if u ask me

Was just wondering if anyone else has been made to wait a long time to verify and receive their winnings..?

How long have you been waiting for your withdrawal? If you would like us to notify the casino rep to check the status of your withdrawal please private message me your casino username. 

hello

I'm a little confused with the KYC process of extreme casino, I uploaded my documentation to the casino and also sent it by email however I didn't receive a response and the live chat says that there is no access to the verification information.  I would like the casino representative to be able to take a position regarding my documents and account verification

my username: passaloze

thanks

Hi Somya,

Thank you for sharing this info with us. We'll notify the casino rep. Keep you posted. 

Old post but just wanted to say thanks for you help with resolving it.

You are very welcome. Glad we could help you. 

hi MelissaN

Do you have any information? It's been many days, they don't answer emails and are rude in chat conversations... they seem to want to get rid of the conversation as quickly as possible..

Hi Somya,

The casino rep will get back to you shortly. 

Hi WatkinsKen30967,

I hope you're well and safe.

Please note that only lost, bonus-free deposits come into contention for Instant Cashback. Also, we would like to ask you to refrain from attempting to redeem so many free bonus codes since it makes the event log on your account bearly readable. 
Should you need any assistance from our end, please do not hesitate to contact our Customer Service through Live chat.

Kind Regards,

Mikey

Casino Management

Hi somya,

I hope you're well.

Please note that your account and documents you have provided were reviewed by our Banking Department. 
To start off, I would like to emphasize that you have provided the documents on April 23rd, so you are still within the expected timeframe for the Verification procedure to be completed.
Regarding the Verification procedure, our Banking Department has informed me that the documents you have provided, unfortunately, cannot be accepted as it seems the documents are not valid as there is major doubt about their authenticity.
Following the results of the investigation, your account has been suspended and the winnings have been removed.

Please provide valid, authentic, documents (Passport, ID, or Driver's License) and the Banking Department may review them again and reinstate your winnings should they deem the documents acceptable.

Thank you for your understanding.

Kind Regards,

Mikey

Casino Management

NOW THEY WANT VIDEO OF ME HOLDING MY ID AND A SIGN WITH ALL MY INFORMATION ON IT!!!!! THIS IS FUCKING RIDICULOUS!!! What's next? You want my social security card and the rest of my info so you can steal my identity? Mikey this is overboard. You gotta do something about this. I am completely blown away at the level of disrespect your banking team has shown me and I'm going to be filing complaints with your gaming commission and leaving reviews everywhere just for the wait. It's been over a week already and now (aI still Have to wait all weekend this is bullshit!!!!!!

Hello Breaklbad,

I hope you're well and safe.

I must apologize, but I did not see any previous posts regarding this issue from your side. In order for me to check what is the exact reason for this specific request, please provide your e-mail address or username, either to LCB.org representative or in a private message.

Nonetheless, I also must mention the fact that the Banking Department has the right to request video verification if there is any obscurity regarding the Verification procedure. The sole reason for such requirements is your Account and future payment security. 

Thank you for your understanding.

Kind Regards,

Mikey

Casino Management

Whoa. Video of us holding our IDs now? You're joking. The whole point is it's supposed to be anonymous and now it's risking not only us getting in trouble for illegal gambling(most states have laws against it) but also tax evasion? 

I can't believe you guys are getting this bad with it. The man said he submitted 4 pictures and a power bill? That's not good enough? Gtfoh man. I'm dissaopointed in y'all. And all this after a week of denying payouts? There's no issue if his identity here you guys just don't want to pay him. That's fucked up man. It's tax time in the states and it sounds to me like this is a clear case of trying to acquire extra verification to enhance the value of this customer files. 

Mike.... Understand when I say this is way too far and this will be the breaking point for all of us. Especially this one. I highly suggesthaving this man approved by the end of the day. Very strongly suggest. 

Yes sir my username at brango is bradBreak and at bonus blitz it's  BradBreakle 

Supposed to be like Breaking Bad my favorite tv show but with my first and last name haha

Can anyone please help me getting my verification done with brango casino, anybody please I'd be so very grateful 

I'm desperately hoping for some type of relief tonight. I'm on disability and I don't get along well. I live by myself. I have a lady that comes to clean my house once a month and the other day when she was here she took the pictures for me. 

I have no way of having someone else take a video of me and the necessary papers. I've submitted 3 different selfies and a close up of my ID I don't understand why it has to be this hard. A friend talked me into trying your casino and after the excitement of winning it's been nothing but disappointment. 

I feel like you are taking advantage of my disability and using the fact that I live alone to screw me out of my money. It's not fair. 

Hi Berent,

Thanks for reaching out to us.

Have you contacted their support team to help your verification be approved?

My username is colonisethemoon. I had won over $50 on the casino extreme site and completed the requirements of the rules for playthrough and I tried to withdraw the money. It said that I had to verify my identity, so I sent my identification and I am verified. Now the site is not showing my balance but when I look under the transaction log it shows: Transaction Log All of your transactions in the last 7 days. Date and Time Amount Type 2024-04-29 10:32:41 $-55.94 Withdrawal Event: Promo Credit - Withdrawal - Transaction approved Multiple account violation Balance after transaction: $0.00 I don't have another account. It seems as if I was scammed by casinoextreme Please explain what is going on and how I can get the money I won on this site. I didn't want to file a complaint elsewhere, I'm just looking for what I won by playing by the site's rules. Hope this is corrected.

Update: I received an email that said:

Hope that you are well and safe.

Unfortunately, our system detected multiple accounts on your address. Please note that this is not allowed, according to our Terms. Your winnings are removed because of this violation, and your account is excluded from redeeming all coupons until you make your first deposit. 

Thank you for understanding!

Kind Regards,

Mila

Extreme Support

Your request number: 4146737

I have no other account with extreme casino and it seems as if they just don't want to pay out such a small amount. Then ask me to deposit! Why would I trust them by depositing when they do all they can not to pay out such little money like the $50? I hope this is resolved.

Can anyone here help me with this?

Hi colonisethemoon,

We have notified the casino rep, they will look into your account and we will update you here on this thread.

Thank you. I still have not heard anything. It's insane how a site will refuse to pay $50. Such a small amount for a casino asking for deposits multiple times a day.

Hello colonisethemoon,

Please be patient, since it is the Orthodox Easter holiday in Serbia until Tuesday.

Keep you posted.

Hello colonisethemoon,

I hope you're well.

Please note that we have reviewed your account and grievance. The reason behind the removal of your winnings is the fact that there is over 10 accounts registered from the same IP address with the exact same address as well. As you are most likely aware, a player is allowed to have only one account at the Casino. This is a very common rule in all online casinos. The fact that your winnings came from a no-deposit welcome bonus present another violation of the Terms & Conditions you have agreed upon joining.

https://casinoextreme.eu/terms-and-conditions

5 USER ACCOUNT

5.1.b. "You are allowed only one User Account. If you have more than one account, all winnings will be void. If you open more than one User Account, the Casino may close all accounts and any bonuses and winnings may be voided."

7 BONUSES AND PROMOTIONS

7.1. General Bonus and Promotion Rules

7.1.c. "All promotions are limited to one per Player, family, address, credit card number, and computer and shared computers (i.e. university, fraternity, school, public library or workplace), unless there is a prior agreement with the Casino management. The identity of a Player will be determined based on all or any combination of the following: Player name, mailing address, e-mail, IP address, credit or charge card number, computer, telephone number or any other forms of identification that may be required. Where multiple participation is permitted, the Casino or its authorized agent reserve the right to limit the number of bonuses that may be given to any one participant."

Unfortunately, due to the violation of above stated terms, the winnings acquired from the free bonus were voided.

Should you require any additional information, please do not hesitate to contact our Customer Support.

Kind Regards,

Mikey

Casino Management

I am using my cellphone, a Verizon phone, the IP addresses are shared and recycled with mobile carriers as I'm sure you know. If you are legitimately interested look at the IP address on this post and any time I have logged into your site. Look into IP addresses on cellphones. Who knows how many people you refused to pay out due to this flimsy excuse.

Also, the home address on my ID is an old address that I have moved from recently which I could prove with my phone bill or anything else. But then there is no one at my current , or former address who has an account with your website and I most certainly do not have more than one with extreme casino. But you don't seem concerned about finding out the truth, you're more concerned about not paying a small amount of $50. For a legitimate casino that would be no big deal. Right?

I'm not sure why you are refusing to pay such a small amount of $50 to someone but still sending emails asking me to deposit. This is beyond shady behavior.

Can I get cashback on Yabby?

Hello, I hope you are all well and safe, I ask where I can send an email, the pitt boss told me that for the review of a Brango casino tournament price, it has not yet been accredited, the department in charge is the tournaments department, but since it is already day 6, I still have not received anything. I wonder which department should I write to because they don't know in support, thank you

Received me prize thx 

Couple new developments and one or 2 setbacks to report. One, apparently when the house keeper cleaned last month she stole my wallet because I can't find it anywhere and no one else has been here. I'll be going to the B.M.V. tomorrow to order a new one. Luckily the state of Indiana gives out official paper copies while waiting the long 8-10 days for the hard copy to arrive. I'm still not sure how I'm going to make a video of 2 things I have to hold while holding the phone. But I'll cross that bridge tomorrow. 

The other concerning thing that I have to report is that my first account here  on LCB has been disabled, which makes me wonder how much you guys are actually working together? Currently I have a brango account sitting at 2800 dollars which we had been trying to get resolution for and now that I've achieved that somehow my board account  is disabled? I'd hate to think that such a reputable site as this would be in collusion with casinos directly.... I'll choose to believe that there was some other thing at work that had nothing to do with this. I'll be sending my videos in as soon as I get home tomorrow I'm hoping that my nephew can help me take the pictures or videos or whatever it is that you guys want. You might not disabling this one while I'm doing that? 

Hi BrkljacBrad,

Can you please send us your casino username via private message so that we could contact the casino rep to check your Casino Brango account?

I guess no one is going to help me in this situation. I have contacted another group to assist with this.

I had to go get a new ID from the DMV. 

And that was after I actually sent them copies of my tax returns and social security card.  

They said my ID was photoshopped.  So I got a new ID and DL picture from the DMV.  

And they processed my withdrawal.  4 months and almost 50$ in duplicate identification.  

I like that you completely ignored everything I said that was relevant to the situation, in favor of some vague, poorly executed attempt to placate me.  

Let me reiterate the most relevant information here: 

The amount I sent to the casino was more than the amount the casino's deposit system requested from me.  The amount in the screenshot DOES NOT INCLUDE THE FEES FROM MY FINANCIAL INSTITUTION. 

So, I asked your customer service FOUR TIMES.  This will be the THIRD time I'm asking you: 

HOW MUCH BITCOIN DID THE CASINO RECEIVE FROM ME? 

Also, every bonus and reward I've gotten through my email, the system rejected because my "deposit doesn't match," or some other crap.  I missed out on all of them the last time I deposited, because you locked my account for 3 months. 

I'm sooooo out of reasons for continuing to cross my fingers and hoping this place hasn't turned into another online casino slum... 

But, hey, at least you've stopped making excuses.  I feel like we're making progress. 

Kthx.

It's BREAKBRAD at brango. I Swear y'all are impossible. I'm taking the video tonight. Y'all better approve me before the weekend or I'm snapping 

Hi LauraGauthier241,

Please send us her casino username via private message  so that we could contact the rep and try to assist you.

Thank you.

Hi colonisethemoon,

As we received the feedback from the casino rep that, unfortunately, due to the violation of the casino's T&Cs, the winnings acquired from the free bonus were voided, we cannot assist you further and we will mark this complaint as RESOLVED.

Hi BrkljacBrad,

We are still waiting for your account details.

Can you please send us your casino username via private message so that we could contact the casino rep to check your Casino Brango account? 

Thank you.

Hi Berent,

Any update on this? Thank you.

Are y'all serious? I just told you. Breakbrad is my username and I already know what they want they want a video of me holding my ID in a sign that says their casino and stuff on it and today's date which I'm about to do right now. I had to go to the BMV and get a new license ordered and I have my official 30 day temperary one which I will be holding in my video along with a sign and my nuts. 

I'm just trying to figure out how to do a video of myself while also holding 2 other things. Alone. It's tough 

Same at bonus blitz but whatever 

Hi BrkljacBrad,

Sorry, somehow I missed it. We sent it to the casino rep but they replied that the username does not exist in their system at Casino Brango. Can you please send us via private message the email address you registered with at Casino Brango, thank you?

Apologies it's ******* at brango and I'm currently trying to find someone to help with the video 

I actually am super annoyed by the fact that  I basically got accused of not being me. 

Not only does my ID and birth certificate say my name so does all my mail and bills and even my past um..... Problems with the law. 

Anyways. My point is it seems like this is well beyond normal for me to have to video myself with my credentials and a sign. It's annoying and difficult to figure out and it seems like they are just trying to cause problems and block my withdrawal. 

It's annoying that I get emails from the casinos for free spin codes and then when I try to redeem they won't let me redeem them so how about just not email me then ..because it's really not cool and makes me so upset 

Tried to get my account verified before requesting a withdraw after making it through the play through balance on a no deposit code I was playing. 

Played a bit on the account I had the other day & after making through my playthrough amount, extreme casino showed me a pop-up notifying me I could cash out my winnings after making it through that playthrough. 

So upon going to the cashier web page on extremes site, when I follow the withdrawal link to take me to the withdrawal page. Once I landed onto the loaded up page of withdrawal I didn't see an option to make a instant withdrawal using my crypto wallet like I have in the past, All I could see was a red banner notifying me that I needed to fill out an account verification form so I uploaded the  my ID documents (my Drivers License, Front & back, selfies of me holding my license)

Then I updated some of my account nfo that extreme said  was missing from my account so I did. Then I made a verification deposit in Litecoin. The lite coin was deposited, but I could never get customer support to response by the time they did about 48hrs later when they finally did they claimed I had more than 1 account, they closed my account that I had been using. & Took my litecoin deposit & haven't responded since accusing me of that yesterday. I tried emailing them back twice since the accusations & got nothing.. in my response to support in my email, I even provided my Litecoin wallet address they need to send my money back to me at. But no response so I have opened 2 complaints on 2 of their affiliates sites.

Hi BrkljacBrad,

Thanks for sending your username. We've forwarded it to the casino rep and hopefully to have their feedback on your issue.

Hi Mr_Jackpotz,

Please note having multiple accounts is strongly forbidden when playing at casinos, however, please private message me to check with the casino rep and try to assist you.