Casino Extreme, Casino Brango, Casino Adrenaline, Yabby Casino Support and Complaints Thread

Hello Plamb13,

Upon casino rep's response we will close this complaint and mark it Resolved.

I deposited $50 in btc lightening this morning and never got my money in my account!!! And then I did 30 at limitless and same thing!! I emailed pit boss at both and try support. They won't correct it! Also the last two days, I have literally deposit hundreds if not more thousand between all they're sister casinos... total BS ... can't believe all the money I spend I get ripped on some small deposit lol

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Can anyone out help me out with casino extreme and getting my verification done so can get withdrawal sent, I keep getting run around n run around, said need a new selfie, etc, message me that I send a ton of selfies with card even though the first one couldn't have been more legible. I've uploaded on their site and attached in emails multiple times prolly sent 6 times each by email and uploading. Please anybody out there help with extreme I would just like to talk with a rep in the banking dept so could to this verification over with. I literally sent new and multiple selfies to them few minutes after they emailed me, n nothing but computer generated robot replies and still haven't gotten a human reply. If anyone reading this works or can help me with casino extreme please contact me is all I need so can get this done thx, I can gladly give u my email is rbgill13****@gmail.com name kaycie Turner n need some help thx to anybody who can

Hello 2154395,

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case? Also, please name casino names you are referring to. Thanks.

Hello Kaytur13,

Thanks for sharing your casino credentials with us.

We will reach out to a casino representative to inquire about your case.

Keep you posted.

Hello 2154395,

I hope you're well.

Please note that our Tech Team has successfully resolved the issue with our LN Processor. All pending deposits were credited yesterday.
In the meantime, BTC Lightning Network deposit method has been reinstated in full.
Thank you for your understanding and please accept our sincerest apologies for any inconvenience you have encountered.

Kind Regards,

Mikey

Casino Management

Hello 2154395,

We will close this complaint and mark it Resolved.

Regards,

Hello Kaytur13,

I hope you're well and safe.

I'm happy to inform you that your documents have been approved and your account is now fully verified!

Please contact our Customer Service to receive the final instructions on how to finalize your first withdrawal. Thank you for choosing Casino Extreme and Congratulations on your win!

Kind Regards,

Mikey

Casino Management

Hello Kaytur13,

We will close this complaint and mark it Resolved.

Regards,

Great thx so much made Bitcoin withdrawal and hoping 🤞🤞🤞🤞 will be an instant approve n withdrawal id be do very happy with extreme if so for takkng care of all this for me

Hello Kaytur13,

We hope so too. 

Wow, the withdrawal has already gone into my wallet, thanks very much for the exceptional speed and work gettythis done quickly and efficiently I really appreciate it Mikey and extreme 😀👍

Thanks to you as well I really appreciate your help😎👍 moderator 

Hello Kaytur13,

We are so glad to hear that! 

Can we kindly ask you to share with us the information about the winning amount via private message? (How much money have you managed to withdraw?) We collect this data solely to create yearly complaint-related statistics. Thank you!

Chelsie York has been trying to get an answer or get her deposit back from extreme for over a month now and not a single one of her emails has been retturned. Can someone look into this? Kinda frustrating me at this point tooo.

so my issue is with both yabby, and extreme. I have received atleast one email from both said casinos giving me my free spins. keep in mind this is my email. Following the link from the email to redeem the spin i was givin an error message saying my player info doesn't match. So as a depositing customer i reach out to support. The associate informs me that i dont have any existing eligible coupons. ok do me a favor don't send me fake offers. These were stand alone free spin emails. On the second time with Extreme i didn't even bother to try support! I am attaching the emails. I could under stand if i was just code shopping, but to send me a personal free spin only bonus that isnt real? come on. 

Hi,

My account isn't verified yet tho so not sure it's resolved 

ornBaby wrote:

Where do I locate the code to redeem the free play welcome bonus? I signed up through the link but the bonus did not populate and I'm being prompted to manually input a code.

Please read the info on how to claim the bonus: How to claim the bonus: Players need to sign up through our LINK. once registered it is important  to validate your email address. Once logged in please go to the cashier and claim bonus named "40 Free Spins Exclusive"

Please let me know if you managed to do get the free spins offer. 

Yeah, here I am again. I was stupid for thinking it was just a fluke.  

Let me preface this attachment with this: I know I've said this, but just to reiterate, in case anyone didn't hear me the 2678 times I said it during the last Brango Debacle, I am not NEW to online casinos.  I'm not even new to this specific network of casinos. I have been depositing and withdrawing from Yabby, Xtreme, Adrenaline, AND Brango for...I dunno... A year, at least.  I wanna say I'm going on 3 with Yabby or Extreme, but idk. 

I have never, in my entire foray into online gambling, had a casino deny me a deposit bonus for a BITCOIN deposit that was ten cents shy of the deposit minimum.  

Now, I've only ever deposited using Bitcoin or Litecoin.  I am well aware of the volatility of the Crypto market. 

And I'm not the only one aware of the price fluctuations to which all who utilize crypto have been subjected. Every casino, INCLUDING THIS ONCE-GREAT, DIGITAL ESTABLISHMENT-TURNED-SEWAGE-PIPE, has taken my deposit (usually of 20.18 or 50.22 or 19.78 or whatever tf was left after the market price changed, as it does every single minute of every day, or gas fees spiked or dropped or however many different variables changed in the 30 min from when I sent it and they received it...) and, even when the deposit came up short a few pennies, granted the deposit bonus that was attached to my account...

So, again, Mike...  I gave this Truck-stop Toilet of a customer service department the benefit of the doubt, but you're wrong.  Your payments department promoted somebody or hired somebody that sucks at life and hates everything and is taking it out on the casino's patrons... Meanwhile, the rest of your customer service department (who, undoubtedly, has been trained to immediately carry on as though anyone who seeks their guidance is retarded and to forego all logic and reason when handling any problem, from anyone who dares to ask questions) are left to talk in circles and utilize as many logical fallacies as they can pull out of their juice boxes OR scrambling to find excuses, instead of fixing the plethora of petty, nit-picky problems invented by the Heinous Canker that is fudging the casino's name and reputation, all the way to Hell and back 

I don't know what tf possessed me to give them a second chance.  It was dumb. Oh, right, this used to be one of the best.  I'm forgetting that this place isn't exactly new to me.  Now I just want my deposit bonus and I promise you'll never have to hear from me again.  Unless you transfer your Canker to one of the other places... And, make no mistake, they are very, very contagious.  You should probably skip the cream and get some really potent antibiotics... There's no way of knowing how many employees the Canker rubbed off on. 

But, it's whatever.  Here's a screenshot of the Crypto Deposit that the casino required for the deposit bonus, along with my withdrawal amount from my BTC wallet (yes, it's more than the deposit request... I accounted for the fees... I'm courteous like that... ) and then the transcript of my SECOND conversation with Live Chat, since the first agent just put me on hold for 35min and then said, "your deposit was only 19.90. k. Bye," and did the live chat version of hanging up on me... 

Really, though, if your response is anything but, "yeah, their bad, AGAIN.  Account credited," I've got nothing left to say. 

I'm sorry, Mike. Your job is just going to get progressively more tedious and exhausting if they keep going the direction they are going.  You should request a raise.  Lemme know how that goes.  

:/

Hello,

We will check with a casino rep and get back to you.

Keep you posted.

Hello Plamb13,

I hope you're well and safe.

Please note that I have reached out to our Banking Department and as I can see, you have been informed that in order to finalize your account verification, a new selfie (photo of yourself) holding your ID is necessary.
Please provide the requested document. 

Thank you for your understanding.

Kind Regards,

Mikey

Casino Management

Hi James,

I hope you're well and having a great day.

Unfortunately, the case was reviewed by the Management multiple times and it was determined that Mrs. York has tempered with the deposit in such a way that she took unfair advantage over the Casino. The Management has explained this multiple times and unfortunately, there is no room for any expections in this case.

Thank you for your understanding and should you need any additional information, please let me know.

Kind Regards,

Mikey

Casino Management

Hello deeos0374,

I hope you're well.

I'm sorry to hear that you have encountered an issue with the bonus in question. In order for us to examine the case, please note that we would need your Casino username or e-mail address. You can send it either via private message or you can share it with the LCB.org representative.
We will review your account as soon as we have your account details.

Thank you for your understanding.

Kind Regards,

Mikey

Casino Management

Hello deeos0374,

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks.

Hello LauraGauthier241,

I hope you're well.

Please note that I have reviewed your account and grievance. We fully understand that being denied a bonus for a mere 10 cents is frustrating, however, certain bonuses have terms that cannot be altered. The bonus in question is one of those.

By reviewing the chat you had with our representative, we can see that it was handled in a proffessional and polite manor. You have been instructed to contact our senior staff by sending an email to [email protected]. As I can see, you have not done so. 
Of course, Senior staff could have offered a different bonus that would have a lower minimum deposit requirements, however, you have decided to play with your deposit and, unfortunately you had no luck with it. 
Due to the nature of deposit bonuses, once a deposit is spent, the bonus cannot be issued, unfortunately.

Please note that through our Rewards system, you may expect bonuses coming your way. In the meantime, I strongly advise reading the Terms & Conditions of the Casino. Hopefully, we will avoid any future misunderstandings this way.

Kind Regards,

Mikey

Casino Management

I am having the exact same issue, except mine says "player is in a class excluded by coupon". Well stop sending me emails and wasting my time. I'm a verified depositer.

My name is Osama Qasem, I've been playing at brango casino for about a full year now and ive made countless deposits using strictly crypto here and at all it's sister sites as well. I received a attractive bonus recently from the casino for my birthday that would be on 03/29/24. It was a deposit bonus of 80% with 200 FS. It was a no rules bonus that required a minimum deposit of 20$. 

On 03/31/2024 I created a deposit slip for the minimum $20 amount to be sent over in Litecoin and immediately after creating this I sent over the exact amount of LTC listed on the deposit slip that had been provided by the casino, I double checked the transfer and made sure that I sent the exact amount listed on the deposit slip and made sure to separately cover the unsubstantial blockchain fee required for processing the transaction and the crypto transfer arrived and was confirmed roughly 10 minutes later. Upon checking my balance I noticed the bonus wasn't added despite being activated. So I decided  to try reaching out to support to inform them so they could help.

Upon making my Inquiry I was met by an agent named Kecia Reed in the chat who said she would look into it after I informed her of the issue. After a few minutes she returned to briefly tell me the terms of the bonus required a 20$ deposit and that she wouldn't be able to activate it or make any exceptions because I only deposited $19.99 and that the system doesn't allow it. 

Appalled by that response I tried explaining to her however that I did indeed make the $20 deposit and I sent over the exact amount requested by the casino, she immediately brought the blockchain processing fees explaining its possibilities being the reason and immediately followed up with insisting that there was nothing she could do, infuriated by these excuses and the situation itself I tried to explain that I covered all the fees and sent what was asked of me and even emphasized the fact that it was just a penny. She unsympathetically apologized and again insisted she couldn't do nothing then very boldly mentioned that if it was the " whole $20 it would've added immediately".  

After that disrespectful remark I demand she go get me a supervisor. After I asked for the supervisor, she decided to mention that supervisors cannot change the terms of bonus to activate it either, and within seconds of that message referred me to the email then immediately shut the chat in my face before I could even blink...........

It's safe to say at that moment I was ready to explode, my hands couldn't stop shaking from how pissed off I was by the treatment and by the nerve that agent had to be like that, it had been a while since the last time I had played at this casino or it's sister sites but it was clear to me at that point, that not only had the chat support still not improved or changed but that it in fact has seemed to gotten a whole lot worst. 

Desperate to solve this issue I decided to give it another shot and reach back out to support and immediately ask for a supervisor and do try in any way possible to get this issue solved and  convince them to make this right. This time I had been met in the chat by an agent whose name was Kelsey Miller and long story short after nearly an hour of attempting to get this agent to reason with me and just to let me speak with a supervisor. I got repeatedly rejected and refused support and eventually also hung up on  

My username at the casino is Oqasem***** and my account is registered under the email osamaomar****@gmail.com The bday bonus code I was using and had activated during this deposit is BIRTHDAY200 ...... I really did not want to have to go through all this considering it is my bday week and for the mere fact I had a whole lot of stuff planned out and also have a bunch of other casinos and bday bonuses,I also wanted to play with and use so for that I was on a very tight time frame. Sadly all that is ruined and disrupted because of the process and extra time and work I will have to put in order to solve this issue whether it's finally getting this bday deposit bonus or whether it's retrieving my deposited funds in the form of refund. 

Something else to consider about this situation and to also keep in mind.... I once was a daily player here and regardless from time to time I still come back and in the last year that I've been a loyal player here it's safe to say I've probably deposited and played with a sum value of over 10 grand here and at it's sister sites..... yet I genuinely feel like the motivation behind this whole ordeal for these two agents was to upset and frustrate me. I honestly find it hard to believe someone could get something out of that inexcusable and unreasonable action and behavior other than a  just  a very sick in the head type of power trip. One thing I believe must be for certain though.... is these agents clearly don't have to answer to anyone or fear Any repercussion for this type of behavior. I will attach the full chat conversations so that their incompetence and disdain form casino customers and players is on full display. 

Hello Deamedinfit, Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Hello Oqasem0001,

First of all, welcome to LCB! Glad to have you here. 

Thanks for sharing your casino credentials with us!

We will reach out to a casino representative to inquire about your case.

Keep you posted.

Hello Oqasem0001,

I hope you're well and safe.

To start off, let me wish you a very Happy Birthday! I hope you had a lovely celebration.
Please note that along with a plentiful offer of bonuses, Casino Brango offers a gift to its most loyal players on their special day. The bonus you received is indeed one of them. 
Please note that we have applied the bonus to your deposit and you should be able to access your bonus funds immediately. We sincerely apologize for any inconvenience you have encountered and I personally invite you to reach out to us, or to the Management by e-mail should you come across any similar obstacle.

Good luck playing at Casino Brango and have a great day!

Kind Regards,

Mikey

Casino Management

Hey Mikey thanks first off I'd like to thank you for the birthday wishes and for doing the right thing by activating that bonus for me on that deposit... after reading your message though theres a few other things I'd really like to adress and discuss that I'm really really glad you brought up... 

The first thing Ill start with since it's related to the original complaint is the advice you gave about emailing management... Well I actually did send them a message, that's actually where my complaint originated from I had sent that to them in an email and when they responded refusing and suggesting I deposit more so that I get the bonus cause i it would expire by the end of the week, that was when I decided to carry out my complaints on a couple of these wonderful casino moderator sites. I'm gonna attach the email for you and anyone else who interested and following along to see. 
 

Now the second one, Im honestly stoked you brought up cause it really bothered me and even though I am certainly deserving and was expecting it. I didn't feel I was In a position to demand it. The matter in fact that  I'm referring to is the bday bonus you've claimed that I've recieved and that you guys do in fact offer to your players. Sadly I hate to inform you that I recieved no bday bonus from you all whatsoever. As I mentioned above, I was expecting one though and I kept coming back throughout the day on 03/29/2024 to see if it was in there and I never recieved anything. I did however though recieve a bday bonus from casino extreme and the yabby casino as well, after messaging them about it. So with that being the case I figured why not reach out to casino Brango and see what the deal with that was..... 

Thenfirst time I reached out to the chat I had to wait about 15 min cause there was about 12 people in line in front of me which is actually pretty  rare for this site I'll give them that so it didn't bother me at all at first. However when I finally was met by an agent, they asked me to wait a moment while they pulled up my account then after 10 minutes closed it directly in my face... I  reopened the chat and tried again, once It aas my turn again and I was met by another agent they asked me to wait a moment while they accessed my account I said sure thing and proceeded to wait. After about 5 minutes this one came back and responded with a message saying that no free bonuses were available that could  be processed at the moment for my account, then immediately shut the chat in my face, mind you I never even gave him a bonus or asked him for that. I never even got to give an inquiry cause as soon as he joined the chat he asked me to wait so he could pull up my account first which I patiently did. I'm not really sure why but I figured he for some reason probably thought i was trying to activate the  weekly free spin bonuses that they give out, however as you know that wasn't the case. I waited a little while then tried a third time, and had a similar experience at this point I was a little flustered, but decided I'll give it one more go, but ths time I'd need to try it a little differently, by calling out their assumptions to hopefully trip them up and get them to slow down and hopefully give me a chance to actually make an inquiry or at least an input they couldn't ignore or avoid. Anyway, long story short I was told that there is no bday promotion bonus and that there was nothing that they could give me. I'll attatch the transcript for the last chat I had, the agents name was Denise Carlton. 

Stay away from yabby, limitless, casino extreme, they all will try to scew you at some point, usually its trying to fuck you out of a depoist, saying the transaction was cancelled which is literally impossible with crypto, all three have done it to me and it took over a week of back and fourth with their support to finally get credited for the deposit that was clearly never cancelled in the first place, these european crypto casinos are all fucking con artists, also never ever ever use any of their deposit bonuses, crazy wagering requirments with max withdrawl limits, literally never worth using.

Hello seansen,

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Hello Oqasem0001,

We will reach out to a casino representative to inquire about your case.

Keep you posted.

Yeah they do that, try to pull the whole the transaction was canceled bullshit which isn't even possible, then then send links of the transaction showing the amount sent to the wallet they give and still say that it shows it was canceled which is actually insane lol always takes like 3-5 days of hounding support to get them to finally credit the account, last time they tried fucking me out of $500, i just don't use any of the scam ass european casinos anymore, they're all shady as fuck 

already did multiple times and you always come back acting like they weren't trying to f*** customers and did nothing wrong, shame on you as much as shame on them

I have played at casino extreme for a long time and have spent a lot and won a lot. A bot duplicated an account with my name and they disabled my account without any communication. Got a response within 10 minutes asking why, now that I have stated my case, no response. Have always liked playing here, but if they aren't going to reinstate my account that I worked for, then I won't advocate for them. Plain and simple.

User name: big_doinks if they care to see my case any further 

Hi BigDoinks,

Sorry to hear about the issue you have with Casino Extreme. 

We notified the casino rep. He will look into your problem and post the feedback here on the forum.

Hello Oqasem0001,

I hope you're well and safe.

Please note that the Management agreed that denying a bonus over a $0.01 difference is not acceptable and this is something that our Customer Service always handled in such a way that our players were always being provided with solutions and were met with understanding.
In this specific case, this was not done and for this, please accept our sincerest apologies.

Your account has been credited with a well deserved Birthday bonus and I'm hoping you will accept is a token of gratification. 

Good luck playing at Casino Brango and I hope that you will enjoy your stay even more in the coming days.

Kind Regards,

Mikey

Casino Management

Hello BigDoinks,

I hope you're well.

Please note that I have just reviewed your account and from our end, I do not see any reasons you should not be able to access your Casino Extreme account. 
There are no duplicate account linked to your account and at the moment, there are no locks on it as well.

Furthermore, I must add that a bot could not replicate your information as your account at Casino Extreme is fully verified.

Should you have any issues accessing your account, please let me know so I can assist you.

Kind Regards,

Mikey

Casino Management

Hi seansen,

I trust that you're well.

Please note that our establishment is well respected and well know among the online gaming community. You may review our ratings on LCB.org which is one of the most prominent and reputable online forums as we believe the ratings speak for themselves.

I deeply apologize if you have encountered any issues with your deposit, however, we will always do our best to mend any issues and inconveniences we come across. The best way to find a solution was always to work closely with our players and this has been proven time and time again.

Should you have any similar issues in the future, I invite you to contact us immediately either through live chat or by e-mail. I guarantee that we will do everything in our power to help you in the quickest manner possible.

Thank you for your understanding and thank you for playing at our Casino.

Kind Regards,

Mikey

Casino Management

The username at brango is tinmiller.  I won on a no-deposit bonus on March 29.  I have been trying to complete verification so I can cash out the $50.  My account was finally verified april 9 (13 days?!?!?!)  so I have since been asking for the address to send my verification deposit. I am being completely ignored.  It feels like stalling tactics and I'm frustrated.  It's only $50 and I see no good reason it should take this long to collect it. I have sent 7 emails requesting the address to send it to. I have had one response telling me someone will give me an address and then I am to go to the deposit page and follow instructions.  I KNOW HOW IT WORKS, BUT NO ONE WILL GIVE ME THE ADDRESS TO SEND TO!!!!!

You would think .. but not a single reward. 

And I never had anything to say about the parameters defined by the T&C.  What I said was that you'd have to be retarded to expect everyone to be able to compensate for the fluctuation in gas fees and Network fees and charges between accounts... Which, btw, I TRIED TO DO.  Regardless of whatever tf numbers they used to determine that I deposited 19.90 instead of 20$, probably aren't even accurate... And even if it is, your employees could literally stand there and watch the value of Bitcoin drop low enough every time anyone makes a deposit, so that the deposit doesn't qualify for whatever bonus they signed up for. Which I'm starting to think is the kinda crap you're about.

And OF COURSE I used it.  THAT'S WHAT YOUR EMPLOYEE ADVISED ME TO DO. I asked for a refund several times.  I offered to deposit again to make up for the TEN CENTS. He told me SEVERAL TIMES that's all I could do with it.  The only time he told me to email them was to ask about the amount of Bitcoin.

FFS.  Do any of you listen to yourselves?  You sound like predators.  Do you make skin suits in your spare time?? When I asked the rep 4 times how much Bitcoin the casino received from me, SINCE I SENT THE AMOUNT OF BITCOIN YOUR SYSTEM TOLD ME TO SEND, he wouldn't tell me.  So, now I'm asking you. 

How much Bitcoin did the casino receive from me??? And any fees they charge are still part of the deposit. Because nowhere does it say the casino charges for BTC transactions.

So, you're going to look at the amount of Bitcoin I sent and the amount that the deposit page TOLD ME TO DEPOSIT and tell me that I was 10 cents short???

I don't know why I'm bothering. 

Go ahead, let's hear some more made up excuses.  I haven't heard enough sociopathic logical fallacies for one lifetime. 

Or just start ignoring me again... Like the last time you were wrong. I'm sure I'll figure out a solution on my own, despite every single casino affiliate i talked to acting like they need to start drug testing regularly. 

I can't believe you are real people.  Am I living in a mfn cartoon or something??

Sorry to hear about the issue with your withdarwal, Collielynn. Thanks for sharing your username with us. We'll notify the casino. Keep an eye on this topic. 

Hi LauraGauthier241,

Thank you for providing a detailed explanation about the issue you are facing. We'll notify the casino rep and ask him to reply here on this topic. Keep you updated. 

Hello Collielynn,

I hope you're well and safe.

I'm happy to hear that you have successfully verified your account and also had luck with your Welcome bonus.
In order to receive a cryptoaddress to which you can make your Verification deposit, simply log in to your account, and head to your cashier. There, you can select the deposit method you wish to use, choose the amount you wish to deposit and your cryptoaddress will be generated. 

The entire process is fully automated so it should be fairly easy and convenient to complete the deposit. Once you have done so, please make sure to notify our Customer Service and please specify if you wish to withdraw your deposit along with your winnings or you wish to play with it.

Of course, if any additional assistance is needed, please do not hesitate to contact our Customer Service.

Thank you for choosing Casino Brango and congratulations on your win!

Kind Regards,

Mikey

Casino Management

Hello LauraGauthier241,

I hope you are well.

Unfortunately, we are not able to control or have any influence over the Network fees or the fees that your individual wallet applies. Hence, the Casino is not able to cover the transaction fees of players when they deposit.  
The Casino credits all deposits based on their value on blockchain at the moment the deposit is visible on the network. Unfortunately, your deposit did not meet the $20.00 minimum which is in place for the specific bonus you were interested in.

I fully understand that certain Casino policies may not be to everyone's liking, however, they are in place in order to maintain fair play conditions to all users and to give players proper guidelines so they can utilize the benefits of the Casino in the best way possible. These policies are clearly stated in the Terms & Conditions of our Casino, and a user is able to accept or deny them. 
Given that you have accepted these Terms, we kindly ask you to adhere to them. We wish to provide the best experience possible, however, should you feel that the conditions do not suit you, we'd like to suggest exploring different websites. We believe it might better suit your needs and preferences.

In the meantime, we will try to do our best to elevate your Casino experience.

Thank you for your understanding.

Kind Regards,

Mikey

Casino Management

If that is all I needed to do then why does your banking dept people tell me to contact customer service to complete the verification ???  That is super frustrating!!!  I will do this.   Thank you. 

No, that's bullshit but I can't say how I know it's bullshit without incriminating myself. 

My point is that they agreed to return the original deposit and they still haven't. The address has been sent multiple times and nothing from your side. 

Sorry I should note the username is big_doinks. Not BigDoinks, my apology 

Hi guys,

We brought this to the casino rep's attention. He'll get back to you soon. 

Hi BigDoinks,

I hope you're well.

Please note that we have once again rviewed your account and we found no issue or restrictions at all. Furthermore, we see no login attempts on your account for over a week now.

If we may suggest, please try logging in either in incognito mode or on a different browser. It is possible that you have a preset that your browser remembered and is causing the block.

Please give it a try and let me know if it worked.

Thank you for your understanding.

Kind Regards,

Mikey

Casino Management

I tried incognito and another browser. Here is the email I received from Steve. I don't know of any account with that username or know what email it's attached to.

Thanks,

I play exclusively at yabby,brango,limitless, and bovada. Would love to add extreme back.