Casino Extreme, Casino Brango, Casino Adrenaline, Yabby Casino Support and Complaints Thread

I won but won't pay me out look at the date I email them 2 week ago

Look at the picture and they won't pay me 

Oh my God I am sick to my stomach now. I played at Brango for the first time since they stole my $700 in winnings in February only because I didn't want to mess up monthly Cashback at extreme. I make two deposits and nothing...They give me 25 loyalty spins. I end up winning more on the spins then the max cashout. I got like 60 dollars after the spins with a ridiculous play through to cashout  $50. So i play fortune on 2.50 a spin and hit the grand jackpot..almost 3 grand 😤 🤬 🤬 I am sick to my stomach now this is even worse than the time they stole my $700 dollars. Imagine a land casino giving a loyal player free play and telling them 50 max cashout. They wouldn't have a license anymore yet these guys do it and steal you non bonus funds.

Hello ChanlyLong538, 

We will contact Casino Representative on your behalf and help escalate the situation. Keep an eye on this forum thread.

Hi mannip24, 

It sounds like you were given 25 loyalty spins as a bonus from Casino Brango and ended up winning more than the maximum cashout amount. It's important to note that bonuses often come with terms and conditions, including playthrough requirements and maximum cashout limits. These terms and conditions are typically listed on the casino's website or in the bonus offer itself. It's important to read and understand these terms before accepting any bonuses to avoid disappointment or confusion. While it's frustrating to lose out on potential winnings, it's important to remember that accepting bonuses from casinos often comes with terms and conditions that need to be carefully considered.

Hello ChanlyLong,

Hope that you are well.

Please note that your account and request have been reviewed again. Upon detailed investigation it has been established that you have yet another account registered at Casino Brango. This is actually your original account that was registered back in 5/25/2021, and all the information on the newly created account match your original one. Apparently, our team is not able to keep up with all the new accounts you are creating. 

As you are most definitely informed by now that a player is only allowed to have one account at the Casino, your latest account is deactivated, your winnings made on said account are voided, and your deposit is to be refunded. To proceed with the refund, please contact our Customer Service by email at [email protected].

You may still use your original account - laosta712

Please see the terms that have been applied here:

Casino Brango - T&C

5. User Account

5.1. Opening a User Account

5.1.b. You are allowed only one User Account. If you have more than one account, all winnings will be void. If you open more than one User Account, the Casino may close all accounts and any bonuses and winnings may be voided.

Thank you for your understanding.

Kind Regards,

Mikey

Casino Management

Hello James,

I hope that you are having a great day.

I would like to thank you for always making sure that we are on our toes. This way we can only go up and improve our service.

It is true that our Banking Department is overwhelmed with requests and therefore struglle with the deadlines. Right now, the entire Management is working on a solution that will ease the entire verification procedure so our patrons do not have to wait for their documents to be approved.

We hope that in no time, we will be back on track!

Kind Regards,

Mikey

Casino Management

You don't think I already knew that? I been saying for a month that it is completely different software when there are cashout limits. Thus why they want you to withdrawl even after the bonus is over and they took out the extra funds over the max cashout. They still owe me 700 from February that was my funds not in a bonus. I nneed it with interest

In all honesty all these sites never did me wrong and just wanted to note that. I appreciate all the instant withdrawal RTG sites like Brango, extreme and Yabby. 

I've been trying for almost a month to get my identity verified with Casino Extreme. I've sent the request documents four times already to [email protected], and after suggestions from customer service that I make a crypto deposit for instant verification I'm no closer to getting my identity verified either. I hold a balance from a promotional free chip that I have met the playthrough and is ready to cash out. So apparently when I have made this crypto deposit I not only don't get to use my deposit right now and it is being kept from me, but apparently the depositing of crypto does nothing to help me and instant verification as it's supposed to. I'm told each time either, " it takes several business days for the verification process to be completed " but "there is no set time frame in which this can happen." I think having to wait almost a month and having to send in my documents for times and make a crypto deposit still without being verified is what is exactly extreme about this whole situation. Is there anybody here that can help me or tell me what to do in order to go ahead and get this simple task taking care of?

Same story here bud, I've been going rounds with them for almost a month and I've made a deposit that I be can't not touch.. it's being held hostage. No Naturally do they really care? Of course not. Will they compensate for the hours of wasted time and days without access to our own funds? In no kinda way. Brango and Limitless casinos are run so much more professionally and smoother with good response times and adequate answers to serious legitimate questions. Casino Extreme on the other hand has to most definitely be " the other sister" from this family group cause in no way do they exude any single one of the qualities that make a professional establishment.

Hello William Aultman,

Could you please provide us with your Casino Username via private message so we can help you with this issue by reaching out to Casino Rep?

Thanks in advance.

Hello William,

We hope that you are well and safe.

First of all, allow me to apologize for any delays you might have experienced. Our Banking Department is indeed overwhelmed with requests and it is something that we are working on. Hopefully, within the next month, issues such as this one will be a thing of the past.

Now, to get to the main point, after contacting our Banking Department, we received information that your account at Casino Brango has already been verified, this means that your Casino Extreme account is also verified for instant withdrawals! 

To finalize your withdrawal, simply contact our Payments team by email at [email protected], and you will receive all the necessary information regarding your payout. Please, just make sure to mention your pending deposit, you do have an option to withdraw it along with your winnings, however you need to explicitly state that, as at the moment, your deposit is not credited due to having balance above $1.00.

Thank you for your understanding and should you need any additional assistance, please do not hesitate to contact us at any moment.

Kind Regards,

Mikey

Casino Management

Why is it that I get promotional emails ( both free spins and deposit bonuses) from all three of these RTG casinos but when I try to use them I get message saying - Player not eligible! 

Thanks 

Acct - quball - at all 3 casinos.

Hello Mikey13,

Thanks buddy for this update , my conscience was bothering me that I was making withdrawal from your casino without KYC verification.I was depositing only in crypto in Casino Extreme as I was tired of going through kyc verification procedure again. But you made my task simple as I am a Brango verified customer so I don't need to go through the verification process again. Now I can deposit any currency in Casino Extreme as well.Thanks again.

At the end of the day you and I both know why the original email needs to be changed and I know why you are giving me so much hassle in getting it changed. 

It was bad enough when you locked her account on Firefox when you found out she died and it's even worse that you continue to play these ***** games with money that rightfully belonged to her. 

******* Michael. 

Hello BullDozier,

Can you tell us please what it is about, and whether you need our help in contacting Rep?

Please be informed that on our site swearing is not allowed or any kind of offensive words. If you need any help please let us know and we will give our best to make it happen.

Thank you for your understanding.

I have been very disappointed by the lack of promotions offered to me which are zero. When I inquire I am told that my ratios of promotions to deposits are not in sync. A twisted way, in my opinion , to offer promotional content.

Yea I have a problem with casino extreme. Earlier today I deposited money and hit this bonus on paydirt. But the bonus didn't run. When I contacted live chat about this they said if I can't get it to work they have to terminate it and asked if that was ok. I told them that I didn't want the game to terminate and that I'd refresh and try it again. 

When I got back on the site the last spin showed this. But no payout and no money. The live chat rep says it was the first bet made from my deposit yet had no idea why I didn't get paid from it. 

Emailed support and received no help. This is after I was told I couldnt redeem the coupon on my cashier page for 100% no rules and basically told to shove it up my ass when questioned about why I didn't get paid for this spin. 

it's BS man. 

Username is geo******

My PROBLEM is that the person who originally had access to the email DIED. She has winnings on other casinos connected to them as well. When contacted about the money she won not only did they refuse to allow the withdrawal of the funds they LOCKED the accounts up and wouldn't respond to emails or anything else. 

She was my best friend. And that money would have helped a lot with the services and memorial but instead me and her boyfriend got ignored AT LENGTH by all of the support staff. 

I sent in the pictures more than once of myself to change the email address because the account was in my name. Yet they keep having problems with it. There was almost 3 grand on extreme at the beginning and it's now all been played through because every single of one then is lying greedy scum of the earth who took advantage of the fact that my friend died by locking her accounts and not allowing us to withdraw the money she RIGHTFULLY WON. 

That's my PROBLEM. 

Its bad enough I lost my friend it's worse that they all disrespected us over and over again when requesting the money she won fair and square. 

I didn't want to put all the business out here but there ya go. The picture isn't photo shopped. I have a shitty camera. And it's kinda difficult to take a selfie holding 2 things at the same damn time. Considering my photographer is FUCKING DEAD. 

Hello Casey Merritt,

We will contact Casino rep about this issue, and hope that it can be resolved as soon as possible.

Keep an eye on this thread for any updates.

Thank you.

Hello BullDozier,

We will inform Casino Rep about this matter and hope that he will get back to you as soon as possible.

Keep an eye on this thread for any updates.

Thank you.

Hello Casey,

We hope that you are well.

Please note that we have reviewed your account and the issue you have brought up. Our Customer Service team did confirm that your game got stuck and that the feature did not activate. The reasons for this malfunction may be various, starting from poor internet connection, browser issues, temporary connection problems between our website and the servers, etc.

Nonetheless, We understand the dissatisfaction that arose from this, hence, we have added a bonus to your account, to help overcome this inconvenience.

Of course, should you need any additional assistance, please do not hesitate to contact us.

Kind Regards,

Mikey

Casino Extreme

Today Casino Adrenaline sent me no deposit free spins. I finished wagering and 49 euros was my balance after wagering. I made withdrawal request to my bitcoin address and in few minutes got email from them that my cash out was rejected, contact live chat to ask for a reason.

So I went to the live chat to ask and agent just closed the chat :) Amazing customers service :)

I dont care about these 49 euros, anyway its only no deposit bonus but come on... such behavior? 

I have attempted to contact yabby casino chat support at least 10 times in the last 3 days and every single time after waiting in queue that staff member just simply closes the chat. Not  a word, no help, nothing. Over and over and over.

Kater19

Hello Vanilipas,Kate Randina,

We are sorry that you have such experiences with these casinos. We will get in touch with Casino Rep and pass on your experiences in the hope that they will work on improving the service.

Hello Kate, Hello Vanilipas,

I hope that you are both well and safe.

First of all, allow me to apologize for any delays and inconveniences you experienced with our Live chat support. Although the Team tries to do their best, sometimes the traffic is so high that an agent is simply not able to respond to a chat request on time. Due to the system settings, a chat will automatically close after a certain period of inactivity.

This is something we are definitely trying to prevent and hopefully in the future we will see less incidents such as these.

Thank you for your understanding and should you need any additional information, please do not hesitate to contact us.

Kind Regards,

Mikey

Casino Management

I can confirm that today Casino Adrenaline live chat answered very quickly and replied to my question about withdrawal being rejected. Agent told me that my account is not verified. First of all I am a member there since 2017. My account was verified, I had cash outs, I gave 5 rating to this casino. As I understand the ownership has changed and for this reason account became fresh again. Ok, I uploaded my documents again but my address document is rejected. It's certificate from my town's municipality about my declared place of living. Casino support agent requires from me home bill. But I dont pay bills, I live in parents house and bills are in their name. And casino refuses to be little bit flexible. Most of the casinos accepting that document but Adrenaline just using situation to reject it. You are a group, as you can see from the screenshot I am fully verified at Yabby casino so why I am approved member there and cant be approved in Adrenaline? 

Where can I speak with someone from this casino? You guys deducted funds from my account, then apologized, then did it again. I haven't been able to withdraw it for months. My emails have gone unanswered since December. Since you're clearly not dealing with Guru anymore, I'll come here.

Hello TBeis,

Could you please send us your Casino Username via private message and we will reach out to Casino Rep so he will get back to you and reply to your concerns?

Thank you.

Hi my name is Sara i recently was able to get my account to 50.00 since then i have tried contacting the banking department and support with either no response or completer snobby ness! Or just plain sent to "24/7" support no answer. All I am trying to do is get the 50.00 i won so i can redeposit. I enjoy the casino but so far customer service of lack there of has been complete sh^& I want to continue to be a player ay Yabby I believe it can be great but as of right now i just want to get through these steps. My cousin referred me to you guys months ago. He had nothing but good things to say but i question his reliability now. Username:S******

Thanks for your time i hope!!! 

~SARA SILVER

Hello sesilver2023,

Thanks for reaching out to us. We will notify Casino Rep in order to help you, and once we hear back we will get back to you immediately.

Keep an eye on this thread.

This is all you get when trying to use 24/7 live support no support at all at yabby! Already verified Brango. Was thinking about Casino Extreme but after this ordeal i think i am going to pass. Oh yeah and at limitless lol

Hi sesilver2023,

We are still waiting for a response due to weekend. Hope that Monday will bring us some updates. 

We will keep you informed.

Thank you.

Casino extreme is not letting me redeem the code I got in an email yesterday from them the code is 200best

Hello Missmae88,

Could you please send us your Casino username via private message so we can reach out to Casino Rep in order to help you with this issue?

Thank you.

Hello Sara,

Hope that you are well and safe.

Please note that we have contacted our Banking Department regarding the status of your account verification and we are happy to inform you that your account has now been fully verified for instant withdrawals! Also, you should have received an email from the Banking Department confirming that the Account is verified. 

You may now contact our Payments team by sending an email to [email protected] to proceed with the final steps of the withdrawal procedure.

Thank you for your understanding and congratulations on your win!

Kind Regards,

Mikey

Casino Management

Hello Vanilipas,

Hope that you are well.

Please note that our Banking Team verified your Casino Adrenaline account on April 7th. Please contact our Customer Service through live chat to receive further instructions regarding your withdrawal.

Thank you for your understanding and congratulations on your win!

Kind Regards,

Mikey

Casino Management

Hello. Yes it was approved and thank you for your help. 

I was just told that Yabby new journey missions or " Gamification " is down from 4/11 until end of the week ...just FYI because they definitely aren't telling players !!!! I can send screenshot if needed 

Hello Kellie072087,

We will notify Casino Rep to give us more proper information about this issue. He is always up to date so we hope that we will get the clarification as soon as possible.

Keep an eye on this thread.

Thank you.

Hello Kellie,

Hope all is well,

It's correct that the Journey program is temporarily under maintenance given that, as with all new features, small modifications and updates are needed in order for everyone to enjoy a smooth experience and have fun spending time on our website.

Thank you for your understanding!

Kind Regards,

Mikey

Casino Management

Props to ***** for having the guts to tell these guys what they did stealing my $700 was wrong. At least someone cares. Here is their ruling of my complaint.

Dear Casino Brango Team,

While our attitude is obvious and was indicated above, I would like to summarize the important information and provide you with the results of the internal discussion.

• There is no reason to apply bonus rules after meetings the wagering requirements and bonus money conversion to real money - the funds were even already reduced by everything over the maximum cashout amount, so it does not make sense to apply bonus rules later again or to touch the player's winnings
• We consider rule 7.1.22. incomprehensible and not clear to a common user, it does not describe sufficiently what it should according to your above explanations, or it explains it in a very user-unfriendly way
• After the player's money was converted, reduced to the maximum cashout amount, and available as real money balance, while bonus restrictions were removed (which also indicates that he already played with real money), there is no way how the player could know that he was still playing with bonus money, or that the bonus rules were still applied - these funds are considered a real money balance
• Even the player's game logs confirm that he did not exceed the maximum bet until the funds were converted, so he was fully aware of it

After the internal discussion, our attitude was just confirmed and remains unchanged. Based on our internal policy and Fair Gambling Codex, online casinos should create a safe gaming environment for their players, and should not allow them to breach the Terms and Conditions unknowingly. As was already explained, the applied rule (rule 7.1.22.) is not understandable, or it does not provide enough necessary information to the players. Thus, we cannot agree with the casino's decision to confiscate the player's winnings.

Is the casino please able to reconsider its decision and return the confiscated winnings to the player?

Please note if the casino is not willing to accept this satisfactory and acceptable solution, we will be forced to think about closing the complaint as unresolved.

I made a deposit with BTC. It's been 12 hrs and nowhere to be found. Can't figure out how to use live chat, or an email address. Also the phone number I call just hang up on me.c

I think it is better to approach customer care at the casino and try to solve our dispute before launching a complaint at LCB. Solving disputes at the casino level and only if the casino fails to resolve them,  approach a third-party mediator like LCB. It will reduce clogging LCB with unnecessary complaints and avoid unnecessarily keeping the casinos always on their toes.   

Wow they still haven't given my withdrawl. On top of that they pulled another scam on me. They sent me this in email and then when I deposit dont honor it. What is going on Mikey?

I need some support for casino yabby please. I haven't been credited for a couple of the journey missions but others are still being recorded.

Hello Kayla Shriver

Could you please provide us with your Casino Username via private message so we can help you by  reaching out to Casino Rep?

Thank you.

Hello Kayla Shriver

Thanks for sharing your account details with us. We will notify Casino Rep about this issue and once we get a response we will let you know.

Keep an eye on this thread.

Thank you.

Hello mannip24,

Hope that all is well.

We do understand that you are not satisfied with the decision made by the Management, however, this does not change the fact that you made a breach of the bonus terms & conditions that resulted in the voiding of your winnings.

What comes a surprise to us is that, as a long-time member of our Establishment, this rule should be more than familiar to you. You are most definitely aware that our brands offer Instant payouts, given that you were on the receiving end on more than one occasion. To be able to provide instant payouts, our rules have to be strict regarding any bonus play. These rules were active before you started playing and as a matter of fact, these rules were first set in place at Extreme and when Casino Brango was opened, the same rule was instated from the very moment the Casino started operating.

Nonetheless, the Management will have another discussion regarding your situation to see if common ground can be found.

Kind Regards,

Mikey

Casino Management