Casino Extreme, Casino Brango, Casino Adrenaline, Yabby Casino Support and Complaints Thread

Dear Ames ,

Thanks for your email ,

Unfortunately ,the address on the utility bill do not match the one you have provided when signed which is the reason why we could verify your account . The latest ututility bill from end of may  has no similarity with the details provided 10 days after when you signed up .

I am really sorry but there is nothing we can do in cases where the details are incorrect which is mandatory in order to get the account verified.

Kind regards

Mikey

Caisno Management

@Mikey13 Sorry can you read my statement above....yes my wrong fill in the addres ibu inggit garnasih...in my document its ciateul...but you can read again my statement in above...my goverment change my street name...((((((((all its same my name country regional province postal code and my number home))))...think logically ... I'm sure banking is smarter ... is it possible with all the data in common that I deceived you ...thanks

Dear Ares69,

I am trying to understand but what I dont understand what is the reason why you didnt use the details from your latest utility bill from May when signign up ? 

We cant change the details nor update them and they must be 100% correct that means they need to match your documentation . 

As much I would like to assist on this ,we have no way of doing it .

Kind regards

Mikey

Casino Management 

Dear mikey13

Thanks for undestanding my statement sir..

At that time the banking problem was the name of the street ciateul and ibu inggit garnasih((((I confessed my mistake by entering the old street name because I was very familiar with it))))and I told banking it was the same ... if now you ask the latest bill that I have to send ... I am ready to send all the documents back along with the card bill My latest credit is June 2019 ..

if your banking procedure has a standard of 100% accuracy I am very proud of it ... but what is wrong with my document if the question is only the actual street name is the same ... if the provincial country zip code 2 street names are different I strongly agree with the decision banking by not verifying data ...

Dear Ares69 ,

I am really sorry but verification is an once off process which means we need to match the account details with your utility bills and all other documentation prior to withdrawal .In this case you are asking that we update the details in order to match the account . 

According to the rules and terms players are oblided to provide correct information on signup . 

Apologies for any inconvenience caused and hope you understand we wont be able to assist furthermore .

Kind regards

Mikey
Casino Management 

I hope LCB can help because I am in the right position ... I have explained everything. I am sure that the casino actually understands and knows ... only because of the ROAD NAME and I have admitted that I used the old name because I was accustomed (((( whether the banking can't use google which can check the zip code, country, province, regional about the similarities of the two street names))) ... and now still don't want to withdraw my winnings of $ 50 ...

Dear Ares69 ,

Indeed we are doing it that way ,providing anything incorrect will permanetly deny verification like in this case. Moreover as a home number you put 2 digits same as the evening number .

Kind regards

Mikey

now what else do you have a problem with ... you still have a problem with the name of the road that is not right ... if it is worthy of questioning your banking credibility ... I want to tell ordinary people in this group by entering the keyword zip code ciateul and Ibu Inggit garnasih indonesia bandung jawa barat the same or not? ... I don't have a landline so I give my mobile number ... is it blamed too ... I'm really disappointed with the banking team you have ...

what is the banking team at your casino made of? If the problem is really complicated ... do I fake documents or residences or countries ... that is the important point of banking assignments ... not because only the actual street names are the same but it seems it is a very big problem ... I am sure the banking and security team easily checks through the ip address about my location and the device I am using ... am I a fraud or have a double account or cheating on my winnings ... obviously everything is not mine do ... I just tried playing and I won $ 50 but it was complicated by your banking ...

Hi Ares69,

Unfortunately, there is nothing we can additionally do to assist with your case. Providing the correct and valid info is essential for the successful account verification and that is clearly stated in the casino's T&C. Therefore, we consider this case Closed. 

I am really sorry we couldnt assist on this matter .

Hello

I am having problems with my cashout at Casino Adrenaline.

My casino nickname there is megalux99 

Email is [email protected]

I won 50 eur with a free no-deposit bonus and deposited 20 eur via Skrill to be able to withdraw. I made a withdrawal request for 70 via Skrill and contacted support. There a person told me they are experiencing difficulties and told me to write support, which I did. Then I waited. With no reply, my withdrawal was cancelled, so I made a new request. My account is fully verified with all necessary documentation.

Then I was contacted by support and told I should withdraw to Neteller because they have problems with Skrill. However, I do not own a Neteller account and I have no plans of getting one. The only means to deposit and withdraw right now for me is Skrill, and earlier I was told I can deposit and withdraw to my Skrill, with INSTANT withdrawals. I wrote them back and now I am still waiting. I asked them to provide me more information on why the cashout to Skrill is having problems.

Can your online rep here help me with this issue? Thanks

Hi ironjack18,

We'll inform the Casino Rep, please keep an eye on this thread for the updates. 

Hi again

My payment issue with Casino Adrenaline has been solved and I have received full payment of my winnings via Skrill.

Thanks for your help and sorry for bothering you guys! :)

Hi ironjack18, 

Glad to hear that! Thanks for letting us know! 

Hi ironjack18,

Firstly, let me congratulate you on your winnings!

Sorry about the delay on your withdrawal, there was a technical issue related to SOFTSWISS which we were able to resolve with a slight delay, since everybody is on the conference in Amsterdam.

We are very happy that you were able to get your winnings in the end, but we assure you that next time, we will have it sent to you Instantly, as we usually do. Technical issues, which are out of our control, such as what happened yesterday are the only things which can hinder our Instant Withdrawal process.

Hope to see you again very soon!

Kind regards,
Mikey

Hi everyone. I just had to come here and tell my experience playing at Casino Extreme. I have been playing at online casinos for about a year and ive played at easily 30-40 different ones. And ive cut it down to 3-4 and by far Casino Extreme is the absolute best There support is friendly and helpful and the instant payout to a btc wallet is amazing no other casino ive requested a withdrawl from even comes close.Ive played some awful ones and im still waiting on a withdrawl from one in which time ive won and withdrew twice at extreme so needless to say extreme is my main casino. Just an example my last withdrawl request i made the request at 7:57 am and by 8:10 am the funds were already in my wallet. So if you havent played there yet do yourself a favor and gove them a try you wont want to play anywhere else. 

Hi Tjb072003, 

Thank you for sharing your thoughts on casino Extreme! Good luck and enjoy! 

From when players from Montenegro not accepted here in Adrenalin casino because i have account there and deposit?Anyway i dont like this casino, you cant here finish wagering because is high and even you finish one bonus and start another they count all previously bonuses even i have 0 and this is imposiblle to clear. I noticed that lately and one support was manualy erase that. And for every day i must to contact support for freespins 10 days because not added automatically. This is one of the worst casino i played, never more. 

Hi perobet, 

We've asked the casino rep to look into this matter. Keep you posted. 

Hi Perobet,

Thanks for your feedback and apologies for any inconvenience caused.

Montenegro is not a restricted country, you may check here: https://www.casinoadrenaline.com/terms-and-conditions 

Regarding the bonuses, they all have some requirements and something that comes along with them not only at our places. It is a common practice.

Perhaps you could give me your email so that I can check what actually happened?

Looking forward to hearing back from you.

KInd regards

Mikey

Casino Management 

You can see from screenshoot that write not accept. 

Thank you for your help but ill not play here anymore. 

Hi Perobet,

I am truly sorry for any inconvenience caused.

All the best

Mikey

@Mikey13 - is Montenegro a restricted country or not? We will update our review

Why is it my cashout isn't in my account or even been processed and it's beenover 2 hours,. Thought Bitcoin withdrawal is instant. Seems like false advertisement

Hi s0l0hussling, 

please private message me your casino username so that The Casino Rep can check what happened. 

Hello I.just wanted to say that I've played in alot of online casinos but that list has been cut down to 4 and extreme and brango are hands down the absolute best. They are the standard by which all casinos should try to attain.They are friendly,professional and helpful. Never a problem it's a pleasure playing there. And you guys deserve to hear it more because you all do it the right way day in day out. And I thank you 

Kind regards,

                Tjb072003

Thank you for sharing your experience with us, Tjb072003! Good luck! 

I've been waiting on my XRP deposit to be credited to my Brango account for 9 hours now! I keep getting told some different story by support, but nobody will say when they estimate deposits (and withdrawals for that matter) to be available again.I sent all the crypto I have currently in this deposit, so I can't even play anywhere else. Please fix the issue so I can use my funds. My username is skzorak928. 

Hello friend   This same thing happened to me it doesnt happen often but with xrp it has happened but it's not anything the casino can do I've emailed cryptonator who processes the crypto deposits they will take care of it ASAP  Its frustrating believe me I know but all we can do is wait for them.  

Guess I'll try to email cryptonator then, as it's been over 15 hours now and they still day they don't see the payment in their wallet. Which is crazy, considering you can view the entire transaction on the blockchain and the money is obviously sent to their wallet. Thanks. I think I'm going to have to lower my review score of Brango after this mess though, this is just crazy

I just spoke with the casino and apparently each thought it was the others problem but they assured me it will be resolved soon   The last time it happened I waited 24hrs    How did you send xrp to brango I can never see the address when I click it I only am able to deposit xrp on extreme?

And honestly besides a technical issue once in a blue moon brango n extreme are the best casinos I've played   Have you been playing online long?

I had asked support for their xrp address. I've sent xrp to them a bunch, this is the first time it's  been an issue. 

I've only been playing online for a couple months. I started with bovada and extreme. I definitely prefer bovada for their deposit/withdrawals, but aside from table games I'm not a huge fan of their slots. A bit off topic, but what's up with Bovada's RTG slots? Like goldbeard, it's completely different than on every rtg casino I've tried.

Hi Jacob Stryker, 

we'll ask the Casino Rep to check what happened and reply here in the thread. Keep you posted. 

Oh I dont know I havent played at bovada I'll have to check that out

Dear Jacob ,

Please accept our sincere apology for any inconvenience caused. 

It was an upgrade on the processor side which prevented us from verifying this transaction. That happens from time to time and all we could do is to wait until is back to normal.

It should be fine now , could you please confirm you received a deposit?

Apologies once again .

Kind regards

Mikey

Casino Management 

Hi Mikey, I did receive the deposit about 30 mins ago, thank you. And I want to let you know Luke in support chat was very helpful, and kind. Sorry I was getting so frustrated, it was just... frustrating. Haha. All is good now, appreciated. 

Dear Jacob ,

No need to apologize it wasn't your fault. I would do the same :)

Enjoy your weekend ahead and please let me know if there is anything else I could do to assist.

Kind regards

Mikey

Hi Mikey,

Well its happened again. Nobody from casino chat support seems to know what's going on, and my deposit is again apparently lost in limbo .

https://xrpscan.com/tx/B71804172EF9B60D8EF5FA71B2215E9D8ECCA5AB815EE5024237AD0093848DC5 

Theres the transaction. Please help if you're able.

Hey Jacob. I've reached out to cryptonator again they usually get back to me pretty quickly I'll lyk as soon as I find out anything   Just a suggestion I started using ETH to make my deposits still very cheap to send just a hair slower but I've never had a deposit issue with it

Hey thanks, when I reached out to them their reply was "talk to the casino about it". Not much help unfortunately :/. 

I should mention, today's deposit issue is at extreme rather than brango. Will also mention that I did do a eth deposit earlier as well at Brango, after the xrp deposit at extreme, and they couldnt find that one right away either. Luckily they did within like 15 minutes, but still, it was confirmed in 30 seconds... I think they should remove ripple, and whatever other cryptocurrencies that are having issues, until they know what is going on and how to fix it.

That was the same reply I got from cryptonator the other day then when this happened I asked a bit more in depth answer from them this time I hold crypto in wallets there so if I get no answers this time everything gets moved and my acct will be closed  I mean come on they do the processing for both casinos they know what's going on. That's weird with the ETH though I've never had an issue or heard of one. They would be better off just posting there own wallets and having deposits sent right there I think there would be less issue

Because you can see its received and then cryptonator sends it off to the casinos wallet minus a fee and that's where the problem lies  Need to cut out the middle man I think would likely solve it.  Well hopefully it gets resolved soon.  I hated when it was all I had tied up I  The transaction and could do nothing about it

Well Nick ended up pushing the deposit through, albeit to the wrong casino (brango instead of extreme) lol.. Apparently the address had also changed, but I did send it to the one I had been using for extreme rather than brango (have them both saved in a note). Oh well I suppose. I think from here out I'll just steer clear of XRP deposits, and use ethereum instead. 

I do agree with you completely though Tjb, and wish they just used their own addresses instead of this Cryotonator party, who in my short time dealing with them have been slow and unhelpful. 

Your right about cryptonator I've still not gotten a response this time   I'm finished with them. Glad it worked out

Hello Mickey, could you tell me who the BRANGOCR10 tournament is with so I can sign up and play. I play the LCB and Bigfreechiplist ones. But don't know who is the other and live chat told me that they couldn't tell...which I don't understand being that it's a tournament at your own casino.

Hello Ajphelps1212 ,

I just sent you a PM . Please let me know if this helped.

Kind regards

Mikey

Casino Management 

hi, i has played with adrenalin casino yesterday and the the bonus that offered by LCB with 150%, its ok, i have completed the wager and now i make cashout, but the something bad has coming now, the verification process is very long, i did sent my document yesterday(my local time) and i have no any news about my account verification process, very slow for just verify account process