Casillion Casino

Hello All,

We are newly listed here on LCB and I'd like to introduce my casino and myself. Casillion has been launched at the end of August and we have already made a name for ourselves in providing super fast payouts and great customer support. 

My name is Mark and I head the Support team as well as the Affiliate team here. Any questions feel free to ask!

Hi Mark,

Welcome to LCB. We are happy to have you here with us. 

Welcome to LCB! Thanks for being available to assist our members.

Hi Mark,

Welcome to our forum, we appreciate you being here to assist our members.

Hi

Ive been repeatedly trying to contact Casillion support as I was illegally accepted as a player from the UK

Please can you arrange for someone to contact me or suggest a good email to use. I’ve tried support@casillion but no one is responding

many thanks

Could you please provide us with the casino username? They will be informed. 

It is dls1984 Thank you

Hi won 300 euros. sent documents for verification. No chat, they do not reply to email. I cannot withdraw money.

You won’t receive a reply unfortunately.

I have now engaged a solicitor and am going through the Uk small claims court. Additionally the Uk gaming commission have been made aware and tell me they have lots of dealings with this company. I would avoid like the plague

why is this casino still not on the blacklist?

I have no idea

LCB has a warning for this casino

Hi guys,

Sorry to hear about your cases with Casillion. Unfortunately, they are on our warning list since they don't reply our emails and they also don't pay their affiliates. You can find it on the Casillion review page HERE.

We can try to get in touch with them but it's more likely we won't get the reply. Please PM me your casino usernames we can try. 

Hi ovaaal,

I'd like to let you know that your details have been sent to the casino manager. Let's see if they are going to reply our email at all. Keep you posted. 

Last active 2 days ago

surely they received emails, they simply ignore it.

Casillion casino should defenately go to the black list. I wanna share my bad experience while playing there. So, I just started playing in this casino. It was the beginning of February, I took the welcome bonus that they offered and won 2 000 EUR. I had my documents verified, i had no issues with that. In the second half of March I received the email from the casino where they stated that my account was under the investigation for the bonus fraud due to a string of similar deposit and playing patterns from Germany. Since then I got no update as for this, what exactly was meant by this. I asked the support but the response was blurred and I could not figure out what was going on. I dont know what is actually happening but i would like to get my win.

Hi lexus,

Sorry to hear about your experience with Casillion. We're going to investigate this issue so we need your casino username. Could you please PM it to me? 

they did not answer to me on e-mail at all in all these months

The casino rep has been informed. The rep on the forum should be active. 

I need to have s contact to them too. My withdrawals are waiting there and no answers. ITS weird as they did pay my last winnings but now suddenly they are delaying paying.

Hey!

Just wanted to tell everyone to stay away from this casino!!! At the beginning of the year I decided to try playing in the Casillion. It seemed like a quite popular casino and I wanted to give it a shot here. After some deposits I had a win, I won 1297 EUR. The casino asked me to send the screenshots of my Skrill and Ecopayz and other docs which I did. My account was verified but shortly after this it got blocked. On April 1st I got the message from the casino that my account was closed because of the duplicate accounts. What duplicate accounts??? I only registered once here... Just to mention - I already tried to contact the casino through another site, without any result......

Hello sugargirl,

Could you please send me your casino username in PM inbox and we'll try to get in touch with the casino regarding your issue.

Hello Sugargirl,

Thanks for providing us with your casino username. We've notified the Casino Representative and asked him to reply in this thread.

Is tnere any update??

Hello Sugargirl,

Unfortunately they're not replying to our emails. We'll send them another reminder email and we'll see what happens.

username ahmed8220



i play normal in Gudar casino and casilion -- 
i made 2 deposit and lost no problem . . i made my 3 deposit with the promotion . and i won 350 euro and withdraw  .
i fell save i had some money coming so i go to gudar casino make more deposit more that i normal can take to lose .. but i had money coming so iam safe . .next morning i wake up i wanna see if they have proces my withdraw i wake up they have cansel my withdraw . . why  ..  becaouse i played book of dead and reactons . .  my first to deposit i play same games no one told me i will noot be able to withdraw if i play this games .. only when i won ., they cansel my withdraww ..  i go to chat to ask them ..  25 min later they tell me u cant play book of dead or reactons or many other games when u play with welcome bonuses . . 
that why we toke all u 350 euro and gave u u deposit 25 euro plus 50 procent to try u luck again renember many games u cant play . and ofcours i didnt have a chanse ... they toke 3 deposit from me in casilion  and many other deposit in gudar casino becaouse i trustedd them  ..  when the time come and i win .. they tell me about their secret rules u cant play book of dead .. even the chat member didnt know about this rules ..  .. this casino gonna rob u anyway .. u dont have a chanse . . no way !
i Never fell so sad .. they robbed me in a ugly way !! take care of u self my casino frinds .. trust what i have told u her ..  this casino is made to rob people !

Hello ahmed8220,

We've sent them an email regarding your complaint. Keep you posted.

thank u sydney :)

sydney thank u for u support but they are not gonna responds ...

Hi ahmed8220,

We are still waiting for their feedback. Keep an eye on this thread for the updates. 

hello casino .. i have a big big problem .. i played and i won 350 euro for first time ever i play casino ..
after i won .. i made another deposit i gudar casino becaouse i fellt safe.. next morning i wake up i find my money is complete canselet . and didnt get them ---
i have made alot of deposit in youre casinos .. gudar and cassillion . . first time ever i play in a casino and they have rules u cant play book of dead .. plzzz casino . .
when i felt safe becaouse i had some money coming i made more deposit in gudar casino .. becaouse i trusted u . . but when i waked up i find i didt get the money
plzzz casino dont burn me up like this .. for me 350 euro is big money and i won them after many loseses . plzz do something .. u can atleast give me half of my withdraw . i felll very sad .. after i fell secure .. i didnt get the money and made ekstra deposit that normal i cant take to lose .. but i did that after i fell secure and had some money coming .. plzz plzz plzz casino dont rob me like this . .

username ahmed8220 in gudar and casillion .. plzz casino ...

Hi ahmed8220,

We will send another email reminder to the casino. Let's see if there will be a response this time. Keep you posted.