Hello seanlandy2021,
We have sent an email to Casino Rep in order to help you. Hope that we will get an answer as soon as possible. Keep us posted.
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Hello seanlandy2021,
We have sent an email to Casino Rep in order to help you. Hope that we will get an answer as soon as possible. Keep us posted.
I'm having an impossible time finding casino support on the website. I click on helping it says the page is not there and it says to ask for support and then I click on that link it is the same repetitive thing over and over and when I go to see about my withdrawal it says that my ID and password are not showing up but I'm logged in
Hello Rachel Brown,
Can you send us please your Casino Username via private message so we can contact Casino Representative in order to help you.
Hello seanlandy2021,
Casino Rep got back to us and clearly clarified this case. We've been told that you have been rewarded with some freebie after every deposit including the 30% cashback. There is nothing else that can be done regarding your case.
We will close this complaint and mark it as Resolved.
Hi Dragon21,
I apologize for the delay in response I was discussing this with our team to provide a final solution to this case.
Due to popular demand we removed the verification deposit from our Welcome Bonus for LCB, and with that, terms and conditions for that bonus changed permanently.
A negotiation might been held initially, but unfortunately we are no longer offering support to your jurisdiction, we cannot make an exception for one account to complete wagering without breaking any terms and conditions.
That said.
We are happy to provide the winnings you got for beating our welcome bonus as other LCB users and send you the winnings for this bonus ($25 Max cashout). To get these $25 to your account please just approach our chat agents and they will guide you to the rest of the steps to request a withdrawal for your bonus.
Again, we apologize for the inconvenience to all Belarus players.
Any other Belarus player that completed the wagering requirements and claimed this Free Welcome bonus from LCB.org before the casino stopped offering support for the Belarus jurisdiction, come on chat.
Regards
Carol
Candyland Support
Hello Rachel Brown,
We are still waiting for your credentials. Please contact us via private message to be able to help you.
Hello, I've sent to the support my btc address from email <email address removed by moderator Berks> , because I lost access to email of my account I registered from at start, agent in chat said he changed email of my account for the one I mentioned above. Waiting for payment now, will notify there if it is solved
Hello Rachel Brown,
We need your Casino Username to be able to help you. Please contact us via private message.
HI Dragon21 and Team
Thank you for your collaboration with this issue, we've submitted the $25 prize for Dragon21 to the wallet provided via Direct Message in LCB.org
We appreciate your comprehension regarding our jurisdiction change and congratulations again for beating this promo, we hope to re open our jurisdiction to Belarus very soon and notify you when that happens.
Regards
Carol
Hello Rachel Brown,
We will be CLOSING this complaint due to inactivity of submitter.
So honestly I don't know if this is a true complaint all I know is I made a deposit here at this casino and when I got a 'complete' on my end I went to candy land and checked my account balance and it was still lacking the deposit I just made.
So I waited a little bit sometimes these things take time about a half an hour later I did the same I double check to make sure my deposit had been sent and cleared the blockchain or whatever it does but it showed complete now for at least an hour.
I go to candyland casino my balance is still only 16 cents USD no Bitcoin deposit has been added to my wallet balance.
So I start looking for a customer service representative to find out if they could at least let me know that it was pending and that I didn't just lose the money I deposited which was $23.
And normally there's a little face hovering over everything I do when I played free spins there before... Not this time . no face was there...
I go to the bottom of the web page and look for a link to contact them and the only thing is 'help' so I clicked help which brings you to their help page. Apparently this page does not exist...... Candylandcasino.com/help does not exist
But there is a word highlighted with a link in it that says the page you are looking for does not exist contact support for any issue you have or something like that
I click support and it sends me in a circle right back to candylandcasino.com/help back to the page I'm on so that is not any support and that is not any help to me whatsoever so now I start looking to see if there's any transactions somewhere showing that it's on the way or anything that proves that I deposited money here.
And it does show that my deposit shows up in my casino history and it says that I deposited $23 in Bitcoin an hour and a half prior .
But it still hasn't been updated in my balance and there is absolutely no help whatsoever
I sent them an email and I still have not gotten any response I don't know what to do anything you guys can do to help me I would appreciate
I have added screenshots of my deposit my proof that they say I got my deposit and the error this page doesn't exist
4/ 5
Hello Michelle Rae Hersom,
Could you please provide us with your Casino Username via private message so we can get in touch with Casino Representative in order to help you?
I'm very glad that I didn't start this post off with really negative attitude towards candyland casino because this was totally all my fault! This is what happens when you're half asleep trying to feed everybody breakfast and not paying attention to what you're doing with your money! True that it was hard to find a customer service person but I do believe that was a clogged web browser I should have cleared my cookies I also should not have been playing a very generous free spin bonus at the same time as I was awaiting a deposit because since I was doing other things I didn't notice when it went through and I assumed it was still part of my bonus I actually played this off and I can only say that I am as blonde as they come sometimes please this issue is completely resolved and their customer service did everything they could to figure out what happened and well it was me not them
4/ 5
Hello Michelle Rae Hersom,
There is no reason to be worried, mistakes happen to all of us. Many thanks for letting us know about this matter. Enjoy your further entertainment.
Thanks Berks, I appreciate the attempt. I've been reading reviews about candyland casino all over the internet since I asked for lcbs help. The waiting game seems to be all this casino is about. When people are getting a response finally (if they ever do before they just decide to play off the withdraw) candyland looks for any technicality whatsoever to keep their money. That's the reviews I keep seeing over and over. Just because the casino has tried to come up with every last trick to put in the terms and conditions that can possibly be pulled on people doesn't make the casino right morally when it comes time to pay. I've gone from excited to very little faith in candyland.
3.5/ 5
Hello Njbryant725,
Could you please send us Casino Username via private message and we will try to reach out to Casino Rep?
Hello Njbryant725,
We are still waiting for your credentials. Please send us via private message to be able to help you.
Thank you.
Hello Njbryant725,
We are still waiting for your credentials. Please send us via private message to be able to help you.
Thank you.
Sorry for the late response but I just seen that the complaint was closed due to Candyland Casinos unresponsiveness? I have to point out the elephant in the room. If candyland doesn't respond to me (which I'm used to) it is one thing but if they don't respond to LCB then technically the section that I am writing in now doesn't even exist anymore. Isn't this "Direct Casino Support" for Candyland?
I would also like to add that the withdrawals that I had at candyland and at their sister site New Vegas can no longer be found in my account. I screenshotted all the information for proof of the withdrawals when i requested them months ago but it seems since I've contacted LCB to intervene Candyland just removed the withdrawal requests and kept the winnings
Hi Gotbrandy,
My sincerest apologies for the slow response on behalf of the team. Unfortunately, Carol who was in charge of our LCB account is no longer working with us.
I've noticed that your pending withdrawals are still in the system, I've launched an investigation with our third party payment processor to find the reason behind this delay and resolve this case as priority.
I again apologize for the inconvenience, and I'll be updating you on this thread and via email.
Regards,
Thomas
Candyland
Hello Njbryant725,
We will be closing this complaint due to inactivity of submitter.
Dear Thomas from Candyland Casino, You're reply to my last message said that I would be a priority and would get a prompt response. That was 8 days ago. Over a full week I know. I have been waiting on the payout for months now and have been patient, then upset, and by now have given up hope. You have done the same thing to me here on a public forum as you have been doing to alot of people I'm assuming. I have a friend that has gone through the exact same scenario with Candyland as I have. We are just 2 people out of the thousands of customers your site has. I can't imagine how many have won and have just simply played back they're winning because they couldn't get any correspondence from you. What small amount of talk I've received from live chat is all positive. They tell me I should receive it anytime or they are sending support a reminder that you are 6 months overdue for a payout. Lol. My account hasn't been blocked, I can still make deposits, there is no indication I have done anything wrong but you keep the withdrawals? I'm really surprised you haven't just made something up by now. To all my fellow gamblers who have taken the Time to read this... We like to gamble for fun and we like to win. Candyland has managed to remove both of those from their website
3.5/ 5
Hi Team,
Thanks to LCB's team for the support with this issue.
By the end of 2022 we upgraded our third party payment processor and looks gotbrandy's payment was marked as complete by the previous provider, not properly loading the BTC address and details for our new payment processors pending withdrawal queue.
Thank you for your patience GotBrandy.
Regards,
Thomas
Candyland.
Dear Thomas, It sounds like this is the right time to mention my pending New Vegas withdrawal from November of last year but let me say Thank You for prioritizing the LCB community and re-validating the Direct Casino Support Section. Im sure the LCB team have put a lot of work into building it. More importantly validating an avenue that members can turn to after they have exhausted all of their efforts (and patience) to get some online casinos to just payout. Maybe it was a good move let Carol go. Of all the complaints so far It looks like I am the only one that has been legitimately helped. I feel so sorry for the people that just played their withdrawal back but instead of get in another smear campaign or file a separate complaint I would appreciate it if u would take care of the New Vegas payout too. I could not find an email for candyland support so I will send the screenshots if you require them. Thank you
Dear Burks, Respectfully this man does have the ability to pay me for the Other payout. I've had a host on another site contact a sister site and send my payout before. New Vegas and Candyland are in fact the same entity. I realize there is an order that you like things to be done on your site for the sake of the site and I understand that. Please keep in mind that I am just a normal person that enjoys to gamble like most of the people that read this. I am not in the business of filing complaints on casinos. I am just tryin to get a long overdue payout. Filing the complaint on candyland was an absolute last resort and has been very time consuming. Dec. To late Feb which is the time I suspect it would take from another complaint. I assume all involved would appreciate the fewer complaints the better. Especially the Casino. Fortunately it seems that the opportunity to take care of this has presented itself without waiting another 2 and a half months. Isnt helping the customer get paid when a casino is being unjust ultimately what this thread is for? That's why I read it. Even though I've found a representative tht has taken the time to look up the issue with payouts for late last year and solve the problem I will proceed with another complaint if I must. Thank you for your time
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