CAMPEONBET, EvoBet, Svenbet Casino, CampeonUK, Evoreels, Svenreels, Svenplay, Sons Of Slots, Lapilanders, Casino Support and Complaints Thread

Dear Alancastro99,

Our aim was to help, but since this is related to a rule from their bonus terms, there's nothing we can do as this is their final decision.

Thank you for your understanding.

Hello,

I recently deposited a total of around €50 and made a profit of €105. When making the deposit I used a €10 freebet sports betting offer but didn't make any winnings from it. When I wanted to withdraw, customer support accused me of bonus abuse, VPN, multi-accounts, possibly fraud, etc. Then after contacting the support several times, I still haven't been helped and the specific reason for the closure of my account and withholding my deposit and winnings has not yet been given to me. It should also be mentioned that no money was made through the bonus offer but only through real money.

I hope you can possibly help me!

Hello JakiYT,

Please send us your casino username via private message so we can reach out to the casino rep and inquire about this matter.

Thank you.

Thank you for sending your casino credentials, JakiYT. We will reach out to the casino and let you know as soon as we hear back from them.

Perfect! Thank you so much for the help!

I think these complaints are sadly very common among this casino group, when registering i wasn't really informed yet.

Dear JakiYT,

We sent a reminder to the casino rep since we haven't heard back thus far. Keep you updated on this thread.

Thank you for your patience.

I'm unable to withdraw from Campeónbet, my documents are all verified and I haven't been able to withdraw for days.

Yes thank you for the help! I hope they will reply soon.

I have heard that there are many complaints regarding this company, also their partner casinos have these unethical withdrawal policies and are often banning winning players. I am pretty sure they are not operating withing the curacao gaming guidelines. Do you think it might be worth trying to write a complaint to the curacao gaming authority? 

Dear JakiYT,

Players generally choose this as the next step if they’re not satisfied with the outcome of the case and believe they are in the right while the casino is not.

Hello Taina29,

First of all, welcome to LCB.

Could you please provide us with more information so we can assist you? How many days ago did you request the withdrawal exactly? Are you unable to withdraw because your request was denied, or is it still pending? Please be advised that sometimes casinos require several days to approve a withdrawal.

Thank you for your cooperation.

Thank you for the response! Yes then i will just wait and see if they will reply. 

I highly suspect that they will avoid any communication though. I have already sent over 50 emails to the support and they still didn't tell me the exact reason for the suspension of my account and are avoiding to provide any information about the case.

Dear JakiYT,

We've contacted the casino rep again regarding your case. Thank you for your patience.

Hello Taina29,

Any updates regarding your case? Do you still need assistance?

Thank you.

Dear JakiYT,

We've received the following response from the casino rep:

The user has breached the following terms:
12.10 – Usage of VPN or similar masking tools
11.1-4 – Bonus abuse, including registering multiple accounts across the CW license to repeatedly claim the Welcome free bet offer.

We requested supporting evidence from them, but it was not provided.

Hello Taina29,

Since we've never heard back from you we will consider your case CLOSED.

Yes that is exactly what they are always responding to my live support requests but they are not providing any evidence and are just always copy pasting the terms and conditions.

I have not used a VPN and no one in my household has ever used the site and I have only accessed campeonbet at home.

That i have used the welcome freebet offer is true but it didn't even result in any winnings and it wasn't bonus abuse. So if they claim the promotion offer is void they would still have to pay me out my real money winnings. 

My account was also already fully verified and they have also claimed that i sent them forged documents and many other accusations. 

I hope they will respond again and finally provide the requested evidence.

Kind regards

Dear JakiYT,

We contacted the casino rep again and referred them to your latest post. Keep you posted.

Thank you for your patience.

Dear JakiYT,

Still no response from the casino rep. We've pinged them once again and will let you know if we hear back from them.

Thank you.

Yes thank you for your help! I hope they will reply soon.

I think they will try everything to avoid showing evidence. I have seen so many complaits similar to mine and their trustpilot reviews are also full of negative reviews. I really can't imagine that they are operating within the curacao gaming autority guidelines.

Kind regards

Dear JakiYT,

Since we never heard back from the casino rep, unfortunately, we would need to mark this case as CLOSED due to the casino's unresponsiveness.

If they respond at any time, we will let you know.

Thanks for your understanding.