CAMPEONBET, EvoBet, Svenbet Casino, CampeonUK, Evoreels, Svenreels, Svenplay, Sons Of Slots, Lapilanders, Casino Support and Complaints Thread

Hello Matheus Ferreira,

We've contacted the casino representative and inquired about your case. We'll update you on this thread as soon as we hear back. 

Hello Matheus Ferreira,

We're still waiting on the response from the casino representative. We've sent a reminder and as soon as we hear back we'll update you on this thread. 

Hello Matheus Ferreira,

We've got the update from the casino representative stating that you have been paid out. Could you please confirm that so we can mark your complaint as resolved? 

Hello Matheus Ferreira,

We will be closing this complaint and mark it as Resolved.

Hello.On November 15, I received the following message from wallacebet: Dear mykhaylo We would like to inform you that your withdrawal has been cancelled by the payments department and the amount of 3400CA$ has been removed from your balance due to the breach of the following Terms & Conditions and Promotional Term and then copied and pasted all the terms and conditions that are on their website. I have not violated anything at all, and I am ready to prove it. 

Hello.First of all, I want to warn everyone against registering on the fraudulent website Treasurespins.com.

On November 15, I received the following message from Treasurespins support: Dear mykhaylo We would like to inform you that your withdrawal has been cancelled by the payments department and the amount of 1,972.98 CA$ has been removed from your balance due to the breach of the following Terms & Conditions...and then copied and pasted all the terms and conditions that are on their website.The money was stolen, and my account was closed permanently. I tried to contact them and asked what the reason was, but they did not answer me at all.

Hello akjrehgw44,

Could you please send us your Casino Username  via private message   for both brands so we can reach out to Casino Rep in order to help you?

Thank you in advance.

Hello akjrehgw44,

We will be closing this complaint due to the inactivity of the submitter.

Hi. I'd like to complain about my pending withdrawal with Lapilanders. On the website they stated that withdrawals are processed within 48 hours but that time has passed and I haven't received my withdrawal. I enquired yesterday and I was told on two occasions that my withdrawal has already been reviewed and it was just a matter of completion but they whole day passed without me receiving the funds. Furthermore when I inquired today the support agent said that they couldn't give me a timeline or any information. So I would like for you to please contact lapilanders. If possible it would be wonderful if they could process this very soon. 

Hello ntm1993,

Welcome to LCB, first of all! 

Can you please send us your casino username/id via private message so we can reach out to the casino representative to assist you further?

Thanks.

Hello ntm1993,

Can you please send us your casino username/id via private message?

Hi

Hello ntm1993,

It's ok, we are so glad to hear that! Enjoy your winnings! 

We will mark this complaint as Resolved. 

Hi. I unfortunately have to complain about Lapilanders yet again. Yesterday, I received an email informing me that my withdrawal had been cancelled that $185.61 out of $232.25 has been removed from my account, leaving me with $46.64. The email gave a long list of terms and conditions without saying which one(s) I may have violated. The list is so long that it's frankly impossible for me to have violated them all. I suspect this may be a bonus issue since I had a sports reload bonus and the money taken was mostly money that had been converted from the bonus amount, even though they took a lot of my real money as well, as at the time in which I finished my bonus wagering requirements my real money balance was $97.

I have deposited and withdrawn from this casino with bonuses before with no problems apart from slow withdrawals so this is a very shocking development.  I have no idea why this happened but here's the sequence of events leading to this issue:

Hello ntm1993,

Thanks for sharing your casino credentials with us!

We will reach out to the casino about your new situation.

Keep you posted.

P.S. Considering it is a holiday season, expect a delay in response.

Hi. 

Unfortunately, Lapilanders responded and simply stated that their decision is final. This is severely distressing. Even just the fact that they didn't tell me what I  may have done wrong is very suspicious. They just listed all possible violations. It's terrible behavior and gamblers everywhere should be warned about Lapilanders. I have attached a screenshot showing their response. I'm very disappointed and I don't know what to do now. 

By the way, I forgot to black out my name in the previous attachment. If you could make it private or remove it, I'd appreciate it. I could also upload again and blacken this time. 

Hello ntm1993,

Thank you for the update.

We have removed your name from the screenshot.

We will reach out to them again and ask what breach you made specifically.

If they do not respond to us, we will mark this complaint as Unresolved.

P.S. Considering it is a holiday season, expect a delay in response.

Hello ntm1993,

We have reached out to the casino again.

Hope that they will respond this time since the New Year's holidays have passed.

Keep you posted.

Thanks so much. I hope they do respond this time. 

Hello ntm1993,

Just to inform you that the casino rep got back to us claiming he was out of office and that they will now look into your case.

Keep you posted as soon as we hear back.

Hello ntm1993,

The casino responded by saying the same thing you were told.

We requested that they be more specific.We have to mark this complaint as Unresolved, and if they respond to us, we will Reopen it.

Thank you for your understanding.

I see. That's really unfortunate. I probably will have to just take this up with the Malta Gaming Authority as I have tried everything that I could think of.

First of all, I want to warn everyone against registering on the fraudulent website Wallacebet.On November 15, I received the following message from Wallacebet:"‎Dear mykhaylo We would like to inform you that your withdrawal has been cancelled by the payments department and the amount of 3400CA$ has been removed from your balance due to the breach of the following Terms & Conditions and Promotional Term"‎ and then copied and pasted all the terms and conditions that are on their website. I have not violated anything at all, and I am ready to prove it.In fact, fraudsters and thieves from Wallacebet operate according to a simple scheme, they offer you a deposit bonus, you make a deposit and if you lose, everything is fine, and if you win, they simply steal money from your account, explaining that you have violated something.

Hello [email protected],

If you would like us to assist you, please provide us with your casino username via private message and we'll contact a casino representative to check your account. 

Hello [email protected],

Thank you for providing us with your casino credentials, we've contacted the casino rep and we'll update you as soon as we hear back. 

I would like to warn everyone never to register with the scam website Treasurespins.com.On November 15, I received the following message from treasurespins support: Dear mykhaylo We would like to inform you that your withdrawal has been cancelled by the payments department and the amount of 1,972.98 CA$ has been removed from your balance due to the breach of the following Terms & Conditions...and then copied and pasted all the terms and conditions that are on their website.The money was stolen, and my account was permanently closed.I tried to contact them and asked what the reason was, but they did not answer me at all.

Hello [email protected],

If you would like us to assist you, please provide us with your casino username via private message and we'll contact a casino representative to check your account.

Hello [email protected],

Thank you for providing your casino username. As soon as we hear back from the rep we'll update you on this thread. 

Hello [email protected],

The casino representative responded that, for safety reasons, they are unable to disclose the specific term that was violated. Unfortunately, it is within their rights to withhold this information.

As a result, we regret to inform you that we cannot provide further details on the matter, and we are compelled to close this complaint.

Hello,

I've had a terrible experience with 3 bookmakers Svenplay, Sonsofslots and Campeonbet. So far Svenplay took 6868.50€ of winnings, Sonsofslots took 4988.89€ and Campeonbet 3543.73€ so in total 15k euros of winnings were taken from my accounts. They all claimed I've breached a number of terms and conditions that they copied and pasted from their websites that include bonus abuse, VPN use, cheating, duplicated accounts and many other unjustified claims. The funny thing is that I haven't even used a bonus on their websites let alone the rest. When I asked them to be more specific about the reason they took my winnings they told me the decision was final.

I've contacted MGA which referred to MADRE. The latter decided to open a case to resolve this issue with Svenplay and Sonsofslots. Their decision is that they sided with the bookmakers because I reside outside the EU and that I'm outside their jurisdiction and the operator (Svenplay and Sonsofslots) needs to consent first so that MADRE can resolve this case.

So basically if you live outside the EU and you lose your money to a MGA licensee you're in a big trouble. Nor MGA nor MADRE can save you and the bookmakers can do whatever they want.

I still hope that the bookmakers correct their mistakes and return my winnings, otherwise I hope this post can act as a warning for future players who want to play there.

Below are pictures of the bookmakers claims and also a picture from MADRE final decision document.

Thank you,

hamgz

Hello hamgz,

Thanks for sharing your experience with us. If you have any issues you would like us to help with, please let us know.

Hello JovanaV,

I'd like lcb to contact both L.C.S Limited bookmakers (svenplay and sonsofslots) and see if they can still return my money or at least give me the exact reason why they took it (not multiple T&C like they sent me) so that I can defend myself.

Thank you,

hamgz

Hi hamgz,

Please send me your casino usernames via private message so we can contact the rep and try to assist you further.

Thanks!

Dear hamgz,

Thank you for providing us with your casino credentials! We're going to contact the casino rep to inquire further about your case. Keep you updated on this thread. 

Dear hamgz,

We haven't heard back from the casino rep yet, we are sending a reminder now. Keep you updated on this thread. 

Dear hamgz,

Since we never heard back from the casino reps, we would need to close the complaint due to the casino's unresponsiveness.

If they respond at any time, we will reopen the case.

Thanks for your understanding.

They limited my account, I can't bet more than $1...with that, how am I going to complete the conditions of the bonus?... that forced me to cancel the sports welcome bonus but I did NOT breach its terms because they clearly say in the term of the sports bonus in point number 10. In that one it says "first the real balance is used and then the bonus balance" and in another term it says that the "profits obtained by the bonus balance (not real balance) will be canceled "then I never breached the term because I never used the bonus balance, I always used the real balance, As evidence I leave the balance history and also the captures on what was explaine. 

Hello Alancastro99,

First of all, welcome to LCB!

Please send your casino credentials via private message so that we can contact the casino rep and check your account.

Thank you.

Hello Alancastro99,

We're still waiting on your casino username/ID, if you would like us to contact the casino representative and inquire about your case please send it via private message.

Hello Alancastro99,

Since we never received your username we'll consider this complaint closed due to the submitter's inactivity.

Hello Alancastro99,

Thank you for providing us with your casino credentials, we reopened your complaint now and we're going to contact the casino rep to inquire further about your case. Keep you updated on this thread. 

Hello Alancastro99,

We sent a reminder to the casino rep since we haven't heard back thus far. Keep you updated on this thread. 

Dear Alancastro99,

We received a response from the casino rep stating that you have a full limitation imposed by Altenar, marked as 'Arber' on 9/8. This is the reason why you are only able to place a max bet with a $1 stake.

Since it's been 48 hours and we haven't heard back from the member, yet we have the response from the casino, we will mark this case as resolved.

but my problem is that they confiscated all my winnings, they did that to me because I canceled the bonus, but I had no other option because it was limited to $1 and there were only about 7 days left to complete the bonus requirements,In the first publication about this complaint I left the Captures as evidence, in this publication I cannot upload images because I have a problem but please review the first publication, there in the capture you also see the balance that was confiscated from me, this is the entire balance of my balance

They limited my account, I can't bet more than $1...with that, how am I going to complete the conditions of the bonus?... thet forced me to cancel the sports welcome bonus but I did NOT breach its terms because they clearly say in the term of the sports bonus in point number 10. In that one it says "first the real balance is used and then the bonus balance and in another term it says that the "profits obtained by the bonus balance (not real balance) will be canceled

"then I never breached the term because I never used the bonus balance, I always used the real balance, As evidence !!

leave the balance history and also the captures on what was explaine

User: ay***

Hello Alancastro99,

We contacted the casino rep and referred them to your latest post. Please keep an eye on this thread for further updates.

Dear Alancastro99,

We got a response from the casino rep stating the following: 

Both bonus term 11 and term 58.3.11 clearly state that if a player cancels a bonus all winnings are removed, not only the bonus funds.
 
11. Cancelling the bonus prior to meeting the wagering requirements, will result in the removal of the bonus funds, the generated winnings and any wagered amount from the player’s overall balance.
 
58.3.11 If a player decides to cancel an active Bonus, he can do so from his account. However, all bonus money, all winnings and any wagered amount resulting from his betting activity with the bonus will be forfeited for once and for all. Bonus bets calculates real money first and then bonus amount.
 
The fact that the player was limited is irrelevant in this case, as he could have completed the wagering even with the reduced bet size. He had 22 days to do so, not 7 as he states.

Dear Alancastro99,

Since we have an explanation from the casino that this is related to a rule from their bonus terms, we will close this complaint and mark it as resolved.

Thank you for your understanding.

It's like 10 days, tell them to tell the truth, without lying... how am I going to bet hundreds of dollars in a few days if I could only make 1 dollar??? that is very unfair.. also there it never says that the profits obtained from the real balance are eliminated, they clearly say that it is balance earned with bonus bets, and never bet with bonus balance