CAMPEONBET, EvoBet, Svenbet Casino, CampeonUK, Evoreels, Svenreels, Svenplay, Sons Of Slots, Lapilanders, Casino Support and Complaints Thread

Hello nongsong,

Your account is verified.

The message you receive is because of your pending withdrawal, which will be checked and processed as soon as possible.

Our system allows only one pending withdrawal at a time, meaning the previous one must be processed in order to request another one.

Have a nice day.

Regards,

CampeonCasino

My withdrawal has been been pending for more than a month!
When will you send it?

Hello nongsong,

We've asked the Casino Representative to check what's going on with your withdrawal and to post a reply in this thread.

Hello have you heard from them?

Hello nongsong,

No, we still haven't heard from the Casino Representative. We've sent them another reminder email.

Hello,

Campeonbet thinks im going away. I am not. Checked my account in Svenbet a while and they have decidedwithout any email or notification to outright delete my funds from my account. Nice one.

For the account with campeonbet my account is now just "locked client" and again, no email no notification nothing.

They are still witholding a total of 5000 euros from me.

I wonder what is the reason now, if a user doesnt log in for 6 months they can steal the funds?

Would like an explanation for that.

@thunder A "detail" that is mostly unknown from players is that promotions % and "x" wager doesnt change all that much the return to players but mostly how it is distributed. It means that evobet promotion atm of 155% 50x d+b is meant to hit huge a very few players and rip dead everyone else. That means most players lose and only a few players cash out which they can proceed to try and not pay, delay payment or just scam straight off. It's easier to set crazy terms that leads to having only to scam a few players than have one that pays a lil to many and have to try and scam tons of players. That's why it happens so often that shady groups have huge cash out void and canceled. It's simply because the CEO and the top of the pyramid decided that it would be easier that way and not because they were any kind of generous.

So if you played with their bonus and won a lot out of small deposit... you didn't luck out moneywise for such deposit but lucked out to be THE winner of hundreds of deposits on that promo and therefor the prize is big. That way if they mess up with you, they get to keep the prize pool of hundreds of players that deposits have been taken care of already. There's a reason why some casinos and groups have no real license.

If it was raw play then they are just plain scam all across and not only with promotions and i wish you good luck with that. I'm here because i almost did their promo 155% and knew they are shady group and the promo is set for what stated above which led to me not even wanting to risk 30$ for it hehe. GL

p.s.: when a player win big from a promo with wager that has respected terms... it means the player didn't make the casino lose any money, it was just a promotion set that way with that payout structure. There are hundred+ of deposits that have been lost for you to make it to win, they didn't lose the money and have it to pay you.

I did not use a single promotion or bonus on either site. Small deposits yes but relatively big winnings to it.

Its simply campeonbets fraud inner policy. Not to pay  out winning customers. 

Ive seen plenty of other stories. Many examples are where for instance a customer deposits 10K, runs his account to 15K. Withdraws the first 10K easy, after that, all hell breaks loose.

Ive been battling with them for years now. They refused to verify me under any circumstance. Now they just deleted my funds in my account and are ignoring every email I send. Amazing.

Hello thunder,

Are you bringing your case from last year again?

You were advised to reach out to Curacao regulator. We advised you to keep us posted about their decison and we also warned you that any further posts regarding this case would be removed, since the final decision about your case had been already made. 

This is a new development. This is not about verification as it has been. Now they have just deleted all of my funds without any reason told and I want to know why.

Hello thunder,

Ok, please private message me your account details and we'll ask the Casino Representative to check what happened.

Hello nongsong,

This is the reply we've just received from the Casino Representative:

"This account is being investigated by the relevant department and we will inform customer asap."

Just mention my user "thunder" here, they know who I am

Hello thunder,

We've sent an email to the Casino Representative regarding your case too. Keep you posted.

Dear thunder,

As you already know your account was dormant for more than 6 months.

By the way we are still waiting for the verification documents.

Kind regards,

CampeonCasino

Below are your conditions for inactive accounts. You did NOT contact me. Nowhere does it say you can wipe out the whole balance. A 5 euro monthly inactive fee is the only mention. So making up rules again.

And im still waiting on Evobet balance correction!? and why is my campeonbet account "locked" !?

6. Inactive Accounts

6.1 An "Inactive Account" is a Evobet Account which has no record of any log-in and/or log-out for a period exceeding six (6) consecutive months.

6.2 Evobet holds the right to charge or close the inactive accounts if:

a) No transactions have been recorded on a Evobet Account for a period of 6 consecutive months; (A dormant account is an account that has not been accessed for 6 months, that has a real money balance. Once your account becomes dormant, if we have been unable to contact you, the Company has the right to close your account and

b) Evobet has made reasonable efforts to contact the Account Holder of the Inactive Account but the Account Holder could not be satisfactorily located or the required payment instructions were not available.

 oh and btw, campeonbet only started responding to my emails and here once I contacted Curacao about this. Otherwise, crickets.

They never told me that my account is being investigated!
I was wondering what is happening about my withdrawal.
I checked time to time and there isn't any emails from them.
I already completed verification!
What are they doing?

Hello nongsong,

We haven't been given any other info about your case yet. The Casino Representative said he would advise us in the thread about the outcome.

Hello It's almost a month now and I still haven't heard back from them.

Hello nongsong,

We still haven't heard from the Casino Representative regarding your complaint. We've sent them another reminder email.

I still haven't heard back from them about my withdrawal.

Hello nongsong,

We've sent them another reminder email. Keep you posted.

I still haven't heard back from them about my withdrawal. How about you?

Hello nongsong,

No, we haven't heard from the Casino Representative regarding your issue there. We've sent them an email and asked them to check what's going on.

The application for payment is expected from May 1. According to their rules, the maximum waiting time is 72 hours. 
There is no live chat in the casino. They reply by mail every three days. Here is their answer: We will process your withdrawal within 72 hours unless further review is required. The term has expired, the money is not being withdrawn.

>attachment removed by moderator Sydney due to privacy reasons<

Hello macur666,

We've sent an email to the Casino Representative. Please keep an eye on this thread for updates.

They were offended)) I have not come across this for many years. Behave like children.

"Dear Customer,

 
Since you wrote complaints already, do not expect a reply from us any more.

We will speak through our regulator. "

Hello macur666,

We still haven't received a reply from the Casino Representative. We'll keep you updated.

in retaliation for my complaint, they blocked my account

Hello I am having an issue with a casino on your platform.

I deposited $100 and finished wager $300. I tried to cashout after very long delays I was asked for documents which I supplied. This took another 5 days to review. Then it was refused and asked for proof of funding to my ewallet. Which is obviously a totally ridiculous request.

However I complied and sent in statements showing my ecopayz balance comes from other casino winnings, which is true.

Once again after another very long delay, it was again refused and I was told to provide how my ewallet gets funded. 

This type of behavior is unacceptable to say the least. 

Hello JennJennca,

Could you please send me your casino username to private message inbox and we'll ask the Casino Representative to look into this.

Hello JennJennca,

Thank you for providing us with your casino username. We've sent an email to the Casino Representative. Keep you updated.

This group is totally rogue. I won $300 and they refuse to pay me. Refuse to talk to me. Refuse to respond to emails for over a month now. Live chat tells me they dont care and that they will probably be fired tomorrow.

I have contacted the gaming commission that licenses them with two different emails and no responses in the past two weeks.

There are a massive amount of complaints on this forum and the internet. I think they should be blacklisted so no other players are ripped off by these scammers

Hello JennJennca,

The Casino Representative has advised us that they are looking into this. As soon as we get more info, we'll let you know.

Hi there, I took a sports bonus for 100% and deposited 50€ so got a 50€ bonus I then proceeded to bet with my own money and I also did a 50€ bet with the bonus money(lost it straight away) I then kept playing with my money and won 2100€ you then took 1350 off me and used this term Max winnings for bonuses between 100% - 119% threshold, are limited to fifteen (15x) times the initial deposit amount.

now even if you meant that is including my own money your terms say bonus. My money was never in bonus and my balance. 

It also wasnt in the bonus terms but was buried in the general terms and if you don't accept Sports complaints is there anywhere I can put this ? Thanks

Hello Cathal Newbanks,

Please send me your casino username to private message inbox and we'll ask the Casino Representative to look into this.

Another thing to add to my complaint is that I lost the 50€ bonus in one bet then after it was lost I proceeded to do more bets with my own balance which I placed 1000€ to win 2100€ then they took my winnings and some of my bet amount on top

Hello Cathal Newbanks,

Ok, thanks for providing us with your casino username. We've sent an email to the Casino Representative. Keep you updated.

Hi everybody,

I deposited twice 50 euros in Svenbet Casino. After a while I managed to win some money (in total 2,468€) and tried to proceed a withdrawal. I had to go through a long verification process (over a month) and I even had to upload notarized documents for which I had to pay money for. So I got fully verified and did a withdrawal of 1000€ because this is the maximum. One day later I recieved an e-mail where they said that all my money and even my deposits have been deducted because of my use of VPN. I can assure you I never used VPN and I don´t even own one. This Casino is trying to scam me. 

I hope this is the right thread to post this.

Please help.

Hello Arg513,

Could you please send me your casino username to private message inbox and we'll ask the Casino Representative to check what happened here.

Hello Arg513,

Thank you for providing us with your casino username. We've sent an email to the Casino Representative. Keep you updated.

4 days and 3 emails later explaining my situation yet no reply. All I can do now is warn against using any of these sites as I deposited hundreds of times with them and they don't even care to nevermind do the right thing or even respond 

Hello Cathal Newbanks,

We still haven't received a reply from the Casino Representative. We've sent them a reminder email. Keep you posted.

Hello JennJennca,

Here's what the Casino Representative says:

"The player's documents are okay, and it seems like the withdrawal failed due to the issue with her ecoPayz account from her end. We see an error message from our end "User does not have permission to execute this action". So the player can contact our support team directly and they can assist her with this."

Hello Arg513,

We've received a reply from the Casino Representative. They have proof that you were using VPN and you have different IPs on your logins.

They've provided us with this evidence and since you've breached their Terms and Conditions, there's nothing further we can do to help you. 

Hello Cathal Newbanks,

Here's the reply from the Casino Representative:

"The player claimed a bonus with a max winning which is covered by our T&C's:

8.3.3 All Freespins, Freebets, Bonus Chips, are valid for a period of 7 days from the time when they are credited to the players’ account. After the period of 7 days the aforementioned promotional materials expire and are not claimable or refundable. Max winnings from Cashback / Loyalty Bonus are limited to five (5x) times the initial amount of Cashback Bonus given. Any winnings above that will be forfeited. Max winnings from season/special promotions (including, but not limited to, Christmas Bonuses, Easter Bonuses, Halloween Bonuses) for 200% and above Bonus threshold, are limited to four (4x) times the initial deposit amount. Max winnings for bonuses between 150% - 199% Bonus threshold, are limited to eight (8x) times the initial deposit amount. Max winnings for bonuses between 120% - 149% threshold, are limited to ten (10x) times the initial deposit amount. Max winnings for bonuses between 100% - 119% threshold, are limited to fifteen (15x) times the initial deposit amount. Max winnings for bonuses between 25% - 99% threshold, are limited to twenty (20x) times the initial deposit amount. Any winnings above that limits will be forfeited.

Money is locked with a bonus when the player claims the bonus. These are the default settings of the bonus, and since the player activated the bonus he was playing both with his deposit and bonus money."

Hello, I have played bonus-free at lapilanders.com

My account was verified and I deposited and cashed out a  couple of times

By the time I deposited and played I had a cellphone number which I switched some months ago

Lapilanders risk department want me to show a former telephone bill which is out of date, my new bill is registered in my e-wallet account and verified

My latest balance is 1200 usd and we have been in this process for the last 2 months

Can an online casino ask for a previous out of date telephone bill?

my new and updated bill and number is working, it is verified and is the one i registered

any help with this KYC and security issue is welcome

my username at lapilanders casino is nenelapilanders and my registered email is the one I always use

regards

nenelcb

Hello nenelcb,

We've sent an email to the Casino Representative regarding this issue you're having with their KYC procedure. Keep you posted.

Hello nenelcb,

The Casino Representative says that their risk and payment team needs a mobile bill matching the mobile number registered on your Neteller account.

Hello Sidney, I hace already done it. My neteller account has been verified. My neteller registered cellphone is the same as I provided to lapilanders risk section Lapilanders risk department wants me to show a out of date cellphone which is not the one registered at My neteller account I have sent to them theother bills screenshots, the ones I have got un My neteller account I could show you My netelelr settings screenshot in a pm if You want I believe, they have been delaying My payment.