CAMPEONBET, EvoBet, Svenbet Casino, CampeonUK, Evoreels, Svenreels, Svenplay, Sons Of Slots, Lapilanders, Casino Support and Complaints Thread

Hello, how come unresolved? They are not even answering so they should be assigned blame. I think that is only fair.

Can you add them to your blacklist?

Hello nurinuri,

We will ping them once again in hopes that we will get some update. Keep an eye on this thread.

Hello nurinuri,

Casino Rep get back to us, and we will inform you via private message their explanation.

Campeon Bet Casino doesn't 't want all the information they provided us with to be public. We will respect their decision.

We will update you via private message for all the answers we get from them.

Hello,
1. What is this about high risk in live casino on roulette and blackjack?? Am I not allowed to play those games? I did nothing high risk. I just won. They offer games and then say I played in a "high risk" way? This is nonsense.

2. Yes, I said that I used a VPN cause I was traveling and in a hotel. My VPN automatically connects to Brazil because that is the fastest server when I connect in my country. There are no servers in Paraguay. I used VPN to log in to withedraw for the thousand time since they stall to pay me. I never played from there.

3. Yes I used cryptocurrency. Is this a joke? They accept it.

4. They confiscate my funds and ban me because my account is profitable! Is this another joke?

Please blacklist this casino. This is incredible. I would like to see what other users say.

 Hi  nurinuri,

We will ask Casino about the pattern you were using.
 

All the terms which are on power for standard table games are the same also for live dealer games. Only difference is that you have a live dealer with a live games, and RNG for standard games.

Per Terms & Conditions:
"12.12 If, in the Website’s sole determination, the Player is found to have cheated or attempted to defraud the Website, in any way including but not limited to game manipulation, using strategies (e.g Martingale, Anti-Martingale system) aimed at unfaithful winnings or payment fraud, or if he / she makes untrue and / or malicious comments with regard to the Website’s operation in any media or forum, or if the Website suspects the Player of fraudulent payment, including use of stolen credit cards or any other fraudulent activity (including but not limited to any chargeback or other reversal of a payment) or prohibited transactions (including but not limited to money laundering), the Website reserves the right to publish the Player’s actions together with his / her identity and e-mail address, as well as to circulate this information to banks, credit card companies, and appropriate agencies. Furthermore, the Website may close any accounts and forfeit any account balances that the Player has with the Website"

In most of Casinos, it is not allowed to use  VPN.

Per Terms & Conditions:

"12.10 Website reserves the right, in its sole discretion, to void any winnings and forfeit any balance (winnings and deposits) in your betting account, to terminate the Agreement and/or to suspend the provision of the Services or deactivate your account if: i) we identify you have disguised, or interfered, or taken steps to disguise or interfere, in any way with the IP address of any Device used to access our Site (such as using a Virtual Private Network “VPN”)"

Hello Berks,

I didn't play any betting that was strange. I play like I always do at many sites. This idea that I can play a special way that is illegal is complete nonsense. I expect you who must have experience in gambling to know this!

Yes I used the vpn after months of them wasting my time stalling when they should have paid me a long time ago. I cannot believe you think their claims valid. They should of course be blacklisted immediately.

I see <link removed by admin> has already blacklisted this horrible site. I check on jswqzs.com first before playing but they were NOT blacklisted here. You need to keep your list correct or you are leading your players to BAD casinos. I certainly will not use jswqzs.com to register at casinos if you side with the casino in stealing money.

<link removed by admin>

By the way, my play on the game was to deposit 500 and bet 100 on roulette on a single number. Then I won and I played some blackjack and bet 100 for awhile and then made my withdrawal. I received no stupid bonus. This is their "illegal play."
Complete liars and frauds.

Hi nurinuri,

Please be advised that is not allowed to post the links from the other affiliate brands on our forum. We are taking care only for LCB members, and doing the job for ourselves, so we can not manage other brands. Thanks for understanding.

All the information that we get form the Campeon Casino we will forward you via direct message, because we want to respect the Casino's decision not to make their answers public.

I appreciate your effort. I am just saying you should blacklist the casino so that others are warned.

Hi nurinuri,

Thanks for your advice. We understand your concern, and trying to help you with any issue, but we are doing our job and we will consider all the facts before make a decision to blacklist some of the brands on our list.

Another dissatisfied "donator" to Campeonbet here. Deposited €100 and received a 150% sportsbook bonus. Followed the T&Cs to the dot and finished with a balance of €470.25. After going through their "extended KYC" process they suddenly decide to confiscate my winnings (£370.25), claiming "max bet breach" (The offer I signed up for did not have a max bet rule) and calling me a fraudulent player (of course not true). They did not want to listen to anything I had to say about the matter. They even keep cancelling my withdrawal of my €100 they did not confiscate, without any notice to me when they do.

Looks to be standard procedure judging by the thread. Offer nice bonuses with predatory clauses and use them if the player wins. Shady casinos with Curacao regulation with no real regulation, no ADR or other escalation points. Any site promoting these sites are really selling their souls for the revenue. They should obviously be blacklisted everywhere with the massive number of complaints they rightfully receive.

Hello slipstvang,

Can you please send us your Casino username via private message, so we can contact Casino Representative in order to help you with your concerns?

Yes, and jswqzs.com is still promoting the casino. Hasn't blacklisted them. Other affiliates are blacklisting them.

Hello,

If you have been on our site for a long time, I think you could already understand that LCB never had a problem adding a casino to the warning or blacklist.  If we decide that they should be on warning, they will be.  Many factors are taken into account before adding a casino to a warning.  So we ask for your understanding, we will help as much as we can.

Hello nurinuri,

Can you tell us please if your case has been resolved?

Hello slipstvang,

We are still waiting for your credentials. Please PM me so we can be able to help you reaching out to Casino Rep.

Hi slipstvang,

Thanks for sharing your credentials. We will notify Casino Representative in order to help you. Please keep us posted.

Hi slipstvang,

Still without any response from the Casino regarding your case. We will send them a reminder email in hopes that they will get back to us as soon as possible. Keep us posted.

That is how they are. Look, they have 2 complaints and do nothing. Only steal money. You do not blacklist them. Why???

Hello, a very simple factor is if they pay. If they do not pay of course they should be blacklisted. I see people before had problems and they were not and that is why I played thinking they were ok.

Not much happening on my end either. Still trying to withdraw my remaining balance of €100. Sixth attempt now, canceled four times by them since my posting. Latest excuse is that they are unable to withdraw to Revolut "for technical reasons", asking for a different bank account. Made yet another withdrawal attempt, this time to my Wise account. Starting to wonder if it is safe to supply them with any more of my personal information...

I will update you if there is any movement.

Casino rep is at the Sigma conference in Malta. When he returns we will have an answer.

I can now report that have received my €100 initial deposit to my bank account. Only took six attempts...

Not a cause for celebration though, this was the money they left in my account. The initial complain still stand; they have confiscated my €370.25 winnings based on false and predatory claims. No movement in that matter.

Hello slipstvang,

We will try to reach out again to Casino Rep, maybe we will have more luck this time. Keep an eye on this thread for any updates.

Hello slipstvang,

Casino Rep got back to us and clarified this case. She told us that  the relevant department has reviewed the complainants activity and it has been deemed in breach of terms 11.1, 11.2, 11.3, 11.4, 12.11 and 12.11.1 . As such, winnings have been removed from the account and the deposit has been returned to the player. Kindly note that all steps have been taken by them in order to insure that their actions are justified. 

Hope this will help.

Thanks for following up @Berks, I appreciate you making a real effort to get an answer from the casino.

I am glad to see that they have changed their mind about me breaching a max bet term, as they initially (falsely) have claimed to me. Apart from that it is the same, canned response they have given me earlier.

If you have not already looked it up, 11.x are just their general "Collusion, Cheating, Fraud and Criminal Activity" terms that they throw out without any specification or evidence.

12.11/.1 is the predatory term they use to label players to be fraudulent when doing a promotion. The term hides crucial information about disallowed betting patterns in the general T&C, away from the specific promotion terms. In addition, it contradicts the specific promotion terms and thus allows the operator to label players following these terms as abusive.

Promotion specific T&Cs says that (9)the bonus must be cleared within 30 days, (11)it must be wagered on football, basketball, ice hockey or volleyball and (6)the minimum odds is 2.00. Making fairly large bets against favorites on football matches should be considered normal given these terms for a player looking to clear the bonus within 30 days, right? And keeping to the same betting pattern throughout the bonus wagering should keep you out of trouble?

Apparently not, according to Campeonbet. Following these terms you are having betting patterns they define as fraudulent in the previously mentioned 12.11.1
i) one deposit only in order to receive the MAX bonus offered. ii) Starting his betting activity with one single bet, Soccer Pre event, Stake = his deposit + bonus money, on high odd (higher than 2) iii) Starting his betting activity with single bets, Soccer Pre event, Stakes totaling = his deposit + bonus money, on high odd (higher than 2) iv) Continuing his betting activity with the same pattern mentioned above, with stakes = winnings from first bet(s)

My claim still stands, they are maliciously using this clause to void winnings if a player manage to win on their promotion, as they have in my case and several others in this thread. This is not how reputable sportsbooks or casinos operate.

Hello slipstvang,

Casino Rep told us that they can not do anything to change your current status. The latest clarification will be the final resolution unfortunately. 

We will be closing this complaint and mark it as Resolved.

Wow. Resolved? That is a bold statement.

I am not a fraudulent player and have not breached any of their T&Cs. They basically dictate a playing style in their promotion T&Cs and then label me abusive for playing according to them.

I understand that you have no direct power over the casino and cannot force them to engage in a discussion, but they really have not brought anything to the table here apart from listing a couple of general terms, and giving their "honest" word that I breached one or more of them.

Hey slipstvang,

We completely understand your dissatisfaction but they want to keep discretion and they are unable to provide us with more detailed information. All the information that we got, we have forwarded to you. 

As we can not make an impact on this case more than we did, we will be closing this complaint unfortunately.

Hello, what about my complaint??

We haven't got any response on this question so we thought it was resolved. Can you please tell us again what is your issue at the moment and we will reach to Casino Rep immediately?

We have already informed you via PM about your complaint.

A reply from the casino has been forwarded to you. The casino's decision is final,  unfortunately, we can't help you, and as far as we are concerned, your complaint is closed.

Nothing has been resolved. They refuse to pay because they say I used a VPN. I used a VPN to log in to my account to check what was happening. I never used to play. They had been stalling to pay me for months and months. Then they use the VPN excuse. We already discussed it all above.

Hello nurinuri,

As far as we are concerned, the appeal is closed, we cannot influence the Casino to change anything in this case, because according to their rules VPN is not allowed.

You can make a complaint to Antillephone License Validation (email : [email protected] ). Hope it will help.

Happy Holidays!

Hello.

I registered at the nucleonbet casino on April 17, 2022. I made deposits of 150 euros through Skrill, played only slots, won a little and decided to withdraw 400 Euros to Skrill.

Sent documents for verification (passport, proof of address). The next day my payout request was canceled and I was asked to upload additional verification documents (- A digital photo of you holding your ID or Passport in your hands, close to your face, to allow for identification.

- A screenshot of your e-wallet transactions, showing us how your e-wallet is funded.)

I did not quite understand what they wanted from me, so I sent a selfie with a passport and the last transactions from my Skrill wallet.

And it turns out they needed the transaction of how I replenished the Skrill.

On April 19, the casino responded:

"We would like to inform you that your withdrawal has been cancelled by the payments department and the amount is available in your account.

Furthermore, the withdrawal option on your account has been temporarily suspended and your account shall be reviewed by the relevant department for security reasons.

We kindly request your patience as we are not able to provide you with an exact time-frame.

Please accept our apologies for the inconvenience and thank you for helping us maintain a high level of security."

And only a month later, on May 20, 2022, they answered me:

" Winnings (250.16 EUR) has been removed from your balance due to 

T&C's, you must request withdrawal for the deposited funds. Please see relevant term below;

9.6.1 An Account Holder is only allowed to:

a) Make deposits to his Nucleonbet Account with his personal Card or via his personal account created with one of the Financial Institutions or their licensees. If we detect account holders using funds from other account holders or 3rd parties in general (including but not limited to receiving funds from 3rd parties on their own payment methods and directly depositing them to their own Nucleonbet account), we reserve the right to void any winnings and forfeit any balance (winnings and deposits) in your betting account, to terminate the Agreement and/or to suspend the provision of the Services or deactivate your account.

Do not hesitate to contact us in case you need any further help. Have a good day."

They always responded to my messages with the same words.

I tried to withdraw 150 euros, which were my deposits and still in my account - but my payout was always canceled and my messages were ignored.

I filed a complaint with ADR - MADRE

Described the situation. Provided evidence. Requested a full transaction history from Skrill. I sent them a full history of transactions, where it is clear that the casino is not right and is trying to slander me.

MADRE considered my claims to be justified, but the casino acted dishonestly, in general, here is MADRE's answer:

"Dear Mr. Navichenka

MADRE has found the claim admissible under Section 2.a of the Rules of Procedure. There it is stated that “These procedures shall apply for the out-of-court resolution of domestic and cross-border disputes concerning contractual obligations resulting from gambling contracts between Operators licensed by the Malta Gaming Authority and Consumers resident in the European Union through the intervention of MADRE which proposes an amicable solution. (…) Disputes raised by Claimants from outside the EU are admissible only if the Operator consents to submit to the proceedings.”

The operator stated regarding your claim: “Please note that the complaint is from Belarus and as per section 2.a) of MADRE Rules of Procedure, operators are not required to respond to cases from outside the EU.”

Sadly, we need to inform you that we cannot handle your case.

We wish you all the best.

kind regards,

Maltese Alternative Dispute Resolution Entity

RGoal Ltd.

San Michel Building, 110 St. George's Road

St. Julian's

STJ 3203

Malta"

Of course, I want to return my legitimate winnings and finally get paid.

But it's still complicated by the fact that my ISP blocked their site and now I can't log into my account because of this, because according to their rules you can't use vpn.

Hello ovaaal,

We are really sorry that you are facing this kind of problem.

According to their T&C:

"In order for your e-Wallet to be verified, the following documents are accepted:

Screenshot of your e-Wallet account with all the account details visible.
Please note that the documents we accept are specific, and should be in PDF form or photographs of a physical copy.

When they ask you for "Screenshot of your e-Wallet account with all the account details visible", you need to send a picture as in the example below. 

Considering that the case is from 2022, unfortunately we cannot help you because of this rule:

" In the event that the account is not verified within thirty (30) days from the initial request date, the account will be frozen for gameplay and transactions.,"

Thanks for understanding.

A screenshot of the wallet was sent the same day.
They checked it for more than 30 days (unexpectedly, right?), And when asked about the timing of the check, they answered that they could not answer. After making their decision - they never answered my question, answering the same thing. Don't you think this is fraudulent manipulation on their part?
After a complaint to MADRE, in which MADRE considered my complaint justified, Nucleon Bet Casino also referred to the clause that:
" “Please note that the complaint is from Belarus and as per section 2.a) of MADRE Rules of Procedure, operators are not obliged to respond to cases from outside the EU.”"
Again, instead of paying a fair win, they decided to resort to manipulating the rules.

Yes, even their words that I can return my deposits of 150 euros are a lie. I tried to withdraw 150 euros, they cancel the withdrawal and do not say the reason. My messages are being ignored.

Hello ovaaal,

Could you please send us your Casino Username via private message so we can check with Casino Rep the whole situation about your account?

Thank you.

Hello ovaaal,

Casino Rep got back to us and clarified this case: 

"As per term 9.6.1 of our Terms & Conditions:

9.6.1 An Account Holder is only allowed to:

a) Make deposits to his Nucleonbet Account with his personal Card or via his personal account created with one of the Financial Institutions or their licensees. If we detect account holders using funds from other account holders or 3rd parties in general (including but not limited to receiving funds from 3rd parties on their own payment methods and directly depositing them to their own Nucleonbet account), we reserve the right to void any winnings and forfeit any balance (winnings and deposits) in your betting account, to terminate the Agreement and/or to suspend the provision of the Services or deactivate your account.

b) Request withdrawals of funds held on his Nucleonbet Account to his personal account created with one of the Financial Institutions or their licensees and only to the account from where the funds paid into the player’s account originated, where possible.

Unfortunetaly, upon reviewing the transactions made to the Skrill account it is evident that funds originated from a 3rd Party, which is a clear violation. 

We kindly request that you withdraw the initial deposit and if you wish to continue playing on our site please comply with our regulations, set by our Maltese Licensor.

As a goodwill gesture we are willing to re-credit the welcome bonus if you so choose to make another deposit! Simply contact us via email at [email protected] or Live Chat and request the 100% Welcome Casino Bonus upon making another deposit. 

Kindly note that you must first withdraw the amount in your account, which is the total of your initial deposit."

With that being said we will close this complaint and mark it as Resolved.

I have not used money from a third party. I gave them a transaction history from my skrill for 6 years.
All the money that is on my Skrill is exclusively mine.
I can also provide you with a history of Skrill transactions for 6 years.
I do not agree with their decision - because they have not provided evidence, they simply baselessly refer to a paragraph of the rules.

When I tried to withdraw 150 euros (my deposit) they canceled the withdrawal for no reason and ignored my questions about it.

Now I can't go to their site and try to withdraw even my money, because my ISP blocked their site. Their rules do not allow the use of vpn, how do I withdraw my money??

Hello
can you contact the casino please?
they ignore all my messages.
how do i withdraw money to skrill if their casino site is blocked by my internet provider?

Hello ovaaal,

We are waiting for them to provide us with the update about this issue.

Once we hear back we will let you know.

Thank you for understanding.

Hello ovaaal,

May we know do you have any updates regarding your issue?

We have sent you a private message about details that we got from Casino Rep regarding this case.

Thank you.

I keep you posted.
They again decided to play for time.
They canceled my withdrawal.
They asked me to upload a screenshot of my skrill showing my full name and email. Although this document has long been uploaded and verified.
Well, I sent screenshot skrill profile again.
I suspect that everything will be as always - each time the withdrawal is canceled and the request is for more and more new documents.

Hello ovaaal,

Thanks for keeping us informed. We will reach out to them again so maybe we can speed up the process if it's possible. Once we get a response we will let you know.

Keep you posted.

Many thanks for cooperation.

Hello, 150 euros (refund of my deposits) I received, I think it's thanks to your resource, thanks.
Naturally, I still have questions about my winnings (another 250 euros), but then I already filed a complaint with the MGA license and they deal with it.
Thank you very much :)

Hello ovaaal,

We are so glad that you received your money! 

We will mark this case as Resolved.

Campeon Bet is blocked my money and 4 more friends, no one can withdraw. I'm already on the 3rd wave of documents. More than 10 documents and no looting. 

'Personal details were removed from the forum due to privacy reasons'