Bovada.Lv, Slots.lv, Bodog.eu, Café Casino, Ignition Casino, Joe Fortune, Bodog.com Support and Complaints Thread

Hello Hotdiggity10,

We will be closing this complaint due to the inactivity of the submitter.

I was about ready to be like wow, I didn't expect that from them but then I looked closer at the image. There's technically what appears to be like -30 numbers called within the 2nd draw (add light shaded and white numbers together). On top of that, you have 9 white numbers visible but we know you only have one number not visible behind the circle/win image...

And this happened at Cafe and Slots or did I misread your post history?

Hello charm8600,

Can you please send us your casino username/id via private message so we can reach out to casino and inquire about your case?

Thank you!

Hello charm8600,

Can you please send us your casino username/id via private message so we can reach out to casino and inquire about your case?

Thank you!

Hello charm8600,

We will close this complaint due to the inactivity of the submitter.

Bovada has barred me from contacting chat regarding free play or any other issue. Today, I was cut off after I requested free play which I never ever get and other players have access too. 

Hello snb6448,

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks!

Considering it is a holiday season, expect a delay in response.

Happy New Year!

Hello snb6448,

We will close this complaint due to the inactivity of the submitter.

Hey! My complaint is with Slots.lv. It used to be one of my favorite casinos until this and Ive spent a lot of money there, but in 12-28-2023, I was playing a slot called Treasures of God. I hit the feature and ended up winning $75 in said feauture, but when it was through it pulled up an error page and never paid me. I know most people are probably wondering why over $75, but its the principle.  I immediatly went into live chat and they verified that, indeed, i won $75 and didnt recieve payment. I was assured i would have the money in my account within 48 hours. Its now been a month and they hardly answer any of my chats. When they do, they never have any updates. One rep even tried to give me a $50 bonus with a 60x playthrough and said if i accept then i would agree to drop the escalation case to which i immediately declined bc it was a slap in the face. Ive spoken to one manager, but that took 5 different times of me requesting to speak to a manager before they finally let me. They wont even give me a free bonus to play with in the mean time and honestly i really need that $75 right now , going through a pretty rough time, so i plan to cash it straight out if theyll just credit my account with what is rightfully mine and fair. Ive tried the past 3 days to connect via live chat with no luck. My username on the casino is Doccl****. Thank you. 

Hello Docclary87,

Thanks for sharing your casino credentials with us!

We will reach out to casino representative to inquire about your case asap.

Keep you posted.

Bovada fell off bad and customer service is horrible now. I have over 16 million lifetime points and gambled millions with them and was always hosted and they screwed me over so many times and never resolved or helped me. StakeUS is the best site out. Use my code PeteGbigwins for sign up and I'll give you a weekly bonus every week. Just show me proof on my Twitter @therealpeteg  

Hello Docclary87,

We have reached out to the casino regarding your case.

Keep you posted.

Hello Docclary87,

We have reached out to the casino again.

Keep you posted.

Hello Docclary87,

Unfortunately, we must mark this complaint as Unresolved, as we did not hear back from the casino after numerous attempts to reach out to them.

If they respond, we will Reopen this case.

Thank you for understanding.

I still havent gotten any answers about my issue with slots.lv. 

Hello Docclary87,

We hope they will respond. So far, we have not heard back from them either.

If they respond, we will reopen this case.

Thanks for your understanding.

Look I don't normally bash people or places but I don't even know why I'm explaining myself because I do not care what you think.

Bovada I just spent $10 with Extreme Casino prob. 6 months ago and just cashed $50 for the third time I think without having to make a deposit for shit! Meanwhile (See photos)

First photo is my money in money out here for a 31 day period! Ya know what I got for that? A F u have a nice day. 2nd one is lifetime points! Up to 8,000,0000 now! They offe N O T H I N G ! Ever! that's the deal, man that's why I don't play with them anymore because they're greedy. They're like most of the casinos online. Some of the casinos understand that they're just as much in the hospitality business as the making money business, which is why I play with places like EXTREME casino I play with them BC just only depositing a few times it's hard for their customer service to tell me no or to be rude to about anything . Novada.lv on the other hand actually kicked me off their shit and stole my damn crypto shir I spent 6 months buying into! No bullshit. The like VP hit me up and  I was too Lucky? Tried to accuse me of cheating makin me send bank statements  dating three years back!! Granted this was after I hit 115 racks and soon turned that shit into a few mil lol but I mean them ppl ain't hurting for money over there and I really still feel played a year and a half later cuz they booted me and I proved my innocence and they played dumb about my bonus money took it was like 30 racks or some stupid shit and no it wasn't something they gave me it was a cryto deposit thing. Always....point is I can go to the river andand spend not even .01% of 2. Mil in a month and they comp me nice ass rooms for a month along with free beer and meals, etc! Because they want me to fckn come  and they acknowledge that they are mostly in the hospitality-entertainment "dustin we need players like you cuz here's 40 bones we appreciate your business! " All these fake ass wannabe casinos popping up not offering no shit but hey we know you know we crooks but we gonna take your money then bitch when you ask where the incentive at. Y'all cheating and it only a matter of time. In any business, the most important thing is whoever you count on to make money off of can’t rob no  one if you ain’t got no 1 there to rob no more. Least yall keeping it a hundred from the jump tho I give you that! LONGEVITY! 

anyways OK I'm pissed again so I’m done aSalamalaykum bovada!haha I don't  even know wtf that means but I love saying it!

In my world it means good fuckin riddance !

Hello 1loko11,

First of all, welcome to LCB! Glad to have you here. 

We are sorry about your experience at the casino.

Do you want us to reach out to Caisno and inquire about your case, or you received a final response from them?

If the casino's decision is final, our hands are tied.

I can't log in to my accounts they both just keep loading anyone knows what's up?

Hello Yuliannaj,

First of all, welcome to LCB! Glad to have you here. 

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case? Which casino you are referring to?

Thanks.

Hello Yuliannaj,

Can you please send us your casino username/id via private message?

Hello Yuliannaj,

We will close this complaint due to the inactivity of the submitter.

I was granted free spins as part of my crypto deposit on Bovada. I failed to write the game down so I could not play the spins. Went on chat and they refused to give me the name of the game. All I wanted was the name of the game. They kept telling me to email support which is ridiculous for such a simple request. The spins were part of my deposit. 

Hello snb6448,

Sorry about your experience.

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks!

I received a email yesterday that I would receive a $50 bonus. Chat refuses to allow me to use chat to resolve this issue. I have not received the bonus yet.

The lovely world of bovada, ignition, et al. Sticking it to you. Problems in their software caused you losses. They fight tooth and nail to blame everything but their stuff. When then they do come back with a compensation, it has bonus playthrough and then you don't even actually get it. More wasted time for  something they claw back like the spawn of satan. 

I received a email from Bovada that I have been excluded from all bonuses and free perks however that doesn't explain the email I received offering a $50 bonus. It's obvious that the one hand doesn't know what the other hand is doing. 

Bovada doesn't back its offers

I sent the following email to Bovada today.

Yes, Bovada does not stand behind its promises. I feel that the site should be put on the blacklist. 

Hello snb6448,

Thanks for sharing your casino credentials with us.

We will reach out to a casino representative to inquire about your case.

Keep you posted.

Hello snb6448,

We have reached out to the casino again.

Keep you posted.

I've had a very good experience with ignition. They will work with you! 

I dunno if it helps or hurts but I have nothing bad to say about bovada. They've been my go to for live dealer for 2 years 

I Have a complait to file again Slots.LV as they have stolen my $997 deposit and refuse to return the funds to my account or refund me the whole amount. This happened on 04/25/2024, i made a deposit using their ethereum deposit wallet, and at first the funds were added to my account, i played 1 round on Helicopter X for $10 and lost, after the round, ALL MY FUNDS WERE GONE!!! I checked the transaction history to make sure i didnt max bet my whole fund, thankfully i did not. I contacted CS and they told me they had to escalate the issue to another department that no one can contact at all not even them apparently, but that i would be updated constantly throughout the process. Well i received 1 message from them saying it would take 24/48 hrs to resolve the problem and would be in contact with me within that timeframe with an update or resolution. After that its been radio silence for 5 days. And when i contact CS they demand i continue to wait with no update on wtf is going on with my deposit or even what caused the issue in the first place. I was told this was effecting more then myself but havent seen a damn thing about peoples deposits being funded to an account then abrubtly taken back. This is unacceptable and very unprofessinal. Here is the last chat long i had to copy paste cause they refused to send me the transcript.

• 15:06:15Justin

  You've joined the chat.

• 15:06:15Yuris P.

  joined the chat.

• 15:06:15Yuris P.

  Thanks for contacting us. My name is Yuris P.. Sorry about the wait. How are you today? Tell me how I can help.

• 15:06:17Justin

   

• 15:08:09Justin

  its been 5 days since i made my deposit and the issue of you issuing my account the funds of $997 (the total of the ethereum deposit) then playing a single game for $10, then taking the funds back out of my account and refusing to update me with any details on why you did this.

• 15:08:21Yuris P.

  has ended the chat.

• 15:08:21Yuris P.

  You'll be connected shortly.

• 15:08:22James W.

  joined the chat.

• 15:08:24Justin

   

• 15:08:29James W.

  Thanks for contacting us. My name is James W.. Sorry about the wait. How are you today? Tell me how I can help.

• 15:08:47Justin

  its been 5 days since i made my deposit and the issue of you issuing my account the funds of $997 (the total of the ethereum deposit) then playing a single game for $10, then taking the funds back out of my account and refusing to update me with any details on why you did this.

• 15:09:38James W.

  Also, thank you for verifying your account for me.

• 15:09:56Justin

  sure, also here is the wallet the money was sent too.

• 15:09:59Justin

  0x7911481284a3A42fB972ad9C6C92CEeDf3E6cA65

• 15:10:23James W.

  I can definitely look into this for you!

• 15:10:28James W.

  Please allow me 2-3 minutes to access and review your account, is that okay?

• 15:11:02Justin

  i have made contact you your team numerous time to tell them i needed the money returned by 1pm today or i miss a doctors appointment and that would cost me $6500, well thats on you now

• 15:12:29Justin

  i have not recieved a single update into the matter, you have not even been attempted to reach out and contact me about this issue what was supposed to be escalated but see that that was a lie.

• 15:12:42James W.

  I completely understand your frustration; I wouldn’t be happy either. Let's see how we can resolve this issue.

• 15:14:01Justin

  ima go ahead and guess your going to demand that i continue to me to wait and update with me absolutely nothing saying nothing has changed since thursday last week

• 15:15:24James W.

  Thank you for patiently waiting while I look into this for you, Justin.

• 15:15:28Justin

  if that is your response i wish to speak with a supervisor

• 15:17:28James W.

  At the moment, there is currently no updates on investigation. You will be updated as soon as there is an update to share, Justin.

• 15:18:18Justin

  what did i say.

• 15:18:26Justin

  supervisor

• 15:19:00James W.

  And a supervisor would have the same outcome at the moment since the situation is still under investigation, Justin.

• 15:19:09Justin

  5 days no update or timeline, your lying to me

• 15:19:45Justin

  under investigation for what

• 15:20:09James W.

  Once there is an update, you will be notified via player message regarding your deposit!

• 15:20:33James W.

  This issue was escalated and is being investigated!

• 15:20:52Justin

  Dont take that tone with me, now i definatly want a supervisor

• 15:21:44James W.

  I apologize, which done would you be referring to, Justin?

• 15:21:51James W.

  Tone*

• 15:22:26Justin

  your last 2 messages me to, completely uncalled for using "!"

• 15:22:59Justin

  you ask me to stay professional but cant do it yourself

• 15:22:59James W.

  I am only trying to explain the situation to you, kindly. I apologize for the exclamation marks, it was meant more of a reassuring method, not aggressive. I do apologize for the misunderstanding.

• 15:24:51Justin

  well you dont understand the situation apparently, and since you continue to withhold my funds without explanation i will have to reports this to all the casino player association sites

I have an update, they don't know what the hell they are doing over there and are literally trying to steal my money at this point. Here....

Enrique G.
19:22:48Justin
You've joined the chat.

19:22:48Enrique G.
joined the chat.

19:22:48Enrique G.
Thanks for contacting us. My name is Enrique G.. Sorry about the wait. How are you today? Tell me how I can help.

19:22:50Justin
09/15/1987 0782 accidentally ended last chat with rep. Need an update on case for ethereum deposit last week for $997.

19:23:15Enrique G.
Hi Justin, I’m really happy to assist you today!

19:23:25Justin
Should be a note on my file about it being escalated like 20 times

19:23:49Justin
We'll see by the end of this interaction if you still feel the same way.

19:24:42Enrique G.
In order to assist you in the best way, could you please provide me your date of birth and 4 digit pin code?

19:25:01Justin
I gave it to you already

19:25:14Justin
First message pay attention

19:25:39Enrique G.
You have been successfully verified. Thank you so much for confirming your identity.

19:26:04Enrique G.
Could you please provide the address of the ID?

19:26:07Justin
Yea sure, so where my update and wheres my money

19:26:23Justin
Huh wtf r u talking about

19:26:39Enrique G.
Sorry, of the deposit.

19:26:46Enrique G.
The address of the deposit.

19:26:54Justin
Your off to a great start....

19:27:26Justin
0x7911481284a3a42fb972ad9c6c92ceedf3e6ca65

19:27:36Enrique G.
Thanks for that information.

19:28:52Justin
So I see the last attempt on the 26th was funds added to my account after 2 other tried but they never showed up on my end. Wtf is going on

19:29:23Enrique G.
Allow me 2 minutes to check your account, thanks.

19:33:29Justin
Been longer then 2 min

19:34:04Enrique G.
Don't worry, I'm still working on your case, allow me another 2 minutes.

19:34:13Justin
Yea ok

19:34:27Enrique G.
Thanks.

19:36:29Justin
....

19:36:55Justin
Making sure we are still connected

19:37:39Enrique G.
Sure, no problem.

19:38:02Justin
So what the heck is going on.

19:38:35Justin
You guys gotta know something by now if not then what the hell are y'all doing over there

19:39:33Enrique G.
I was checking the escalation done to this deposit but I see that the deposit shows no activity, also there is no ETH balance in the transaction so there is nothing we can do in this case, you can see it in this link.

19:39:40Enrique G.
https://www.blockchain.com/explorer/addresses/eth/0x7911481284a3a42fb972ad9c6c92ceedf3e6ca65

19:40:43Justin
Yes there is you idiot $1,016.99

19:41:01Justin
Can you not read the sent and received section

19:41:10Justin
Don't even try to pull some bs like that

19:41:42Justin
Here's the transaction ID 0xb86139cd215c5b7d47262bf78e095ad831ff59e7c2ea9641ef40a8bd2352f169

19:42:09Enrique G.
As I said, the escalation has already given a result and the above shows that the balance is zero, therefore the decision is maintained.

19:42:41Justin
No bullshit that is a lie. You have my money and I want it now

19:43:00Justin
I'm looking at what you sent it says you received the money and withdrew it from the account.

19:43:30Justin
So you have my funds now RETURN THEM NOW

19:44:11Justin
https://etherscan.io/address/0x7911481284a3a42fb972ad9c6c92ceedf3e6ca65

19:44:29Enrique G.
Unfortunately, I’m not able to revisit the question. I’ve reviewed your account, and the decision will not change. I would be more than happy to assist you with anything else.

19:44:56Justin
Yea you piece of shit your stealing my money

END CHATSEND

Hi FatalG,

Sorry to hear you had a bad experience when playing at Slots.LV Casino.

Do you have perhaps game play history to share with us so that we could send this to the casino rep as well?

Thank you.

Here are screenshot of the one round I played on helicopter x, and my transaction history including the deposit I made, and then whatever they did. It's looks like they tried to correct it, but the funds never appeared in my account after they were removed. All the game play after helicopter X was from minor compensation with 60x rollover.  So a total joke compared to the 1k they are withholding of mine.

Hi FatalG,

Thanks a lot. Please private message me your casino username so that we could get in touch with the casino rep and send all the data.

Hi FatalG,

We have received your account details and notified the casino rep. As soon as the rep advises us, we will let you know about feedback.

Your help is greatly appreciated. Today haven't made any contact with them and dont plan to atleast till i recieve a response from you or them. Im hoping they atleast reach out to me stating they are still working on the situation or something, anything would be good besides complete radio silence. So far their handling of the situation is a resounding F. 

So final update on my case with Slots.LV, it may have taken almost a week with no updates from them to me about what cause my deposit to be removed from my account, but they are finally there, all $997. And even with the issue resolved they have still yet to send me any kind of message stating why this accured in the first place, or that they even resolved the issue. I just logged into my account and there they were. I have a feeling it only finally got resolved thank to the moderators here on LCB. You guys are amazing and your help way GREATLY appreciated. Please keep up the great work keeping sites like these honest.

               Justin

Hello FatalG, 
Thank you very much for letting us know! Glad we could help! 

We will close this complaint and mark it as Resolved.

Hi, I don't know if I ever responded to this. There was a glitch in the system and the problem resolved by the next morning. Overall Ignition casino has been great to work with. Always friendly and helpful. There are lots of opportunities to win as well. Thank you 

Hi Hairflair,

Thanks for letting us know, we are glad the issue has been resolved.