Bovada.Lv, Slots.lv, Bodog.eu, Café Casino, Ignition Casino, Joe Fortune, Bodog.com Support and Complaints Thread

Do you have a rough timeframe on what their response time may be?

Hello Sammy1992,

Tomorrow is the final day of the iGB conference, so we assuming that we should get a response on Monday. If we get some update earlier we will let you know immediately.

Thank you for your understanding.

No worries, thankyou :)

Hello Sammy1992,

We have sent a reminder email to Casino Rep to check your account and to try to clarify this for us. Once we get a response we will let you know.

Keep you posted.

Thank you.

Hello Sammy1992,

We still haven't received an update from their side. We will send them a reminder email in hopes that we will get a fast response.

Keep you posted.

Thank you.

Hello Sammy1992,

Unfortunately we still haven't received any update from their side regarding your complaint. We are forced to close this case until we get some feedback from them.

Thank you for patience and understanding.

Here is what chat said and done screenshots

Mauricio V.

21:44:41Shay

You've joined the chat.

21:44:41Alvaro P.

joined the chat.

21:44:41Alvaro P.

Hello Shay! Welcome This is Alvaro P., how may I help you?

21:44:44Shay

It hit and didn't pay out.

21:44:56Shay

02/28/89 6969

21:45:16Shay

I was just playing keno and it hit but didn't payout????

21:45:35Shay

This same thing happened a cafe and they didn't honor it

21:45:45Shay

Screenshot_2023-08-07-21-43-27-120.jpg

21:45:52Shay

Screenshot_2023-08-07-21-43-55-641.jpg

21:46:13Shay

It hit eleven and did not pay out?

21:46:29Shay

Hello?

21:46:55Shay

Anyone there

21:46:59Alvaro P.

While I do this for you, may I know how your week has gone so far, Shay?

21:47:17Shay

Not good I just lost my mom:(

21:48:03Alvaro P.

As it is going to be Shay I am so sorry my sincere condolences,

21:48:27Shay

Thanks I appreciate it.

21:49:18Alvaro P.

I hope you have a lot of strength and I will do whatever I can to help you.

21:50:16Shay

Thanks I was betting a quarter as u can see by the change of balance from round 2 on

21:53:09Shay

Still there

21:53:46Alvaro P.

Of course I was checking your game, sorry I was concentrating to give you a correct assistance.

21:53:56Shay

Ok no worries

21:55:07Shay

:)

21:58:10Alvaro P.

And I know your week didn't start off in the best way because of your mom, but tell me how was your mom?

22:00:17Shay

Not good no quality of life the prescribed her fentanyl

22:04:52Alvaro P.

I understand that's pretty strong when it's prescribed to you.

22:05:06Shay

O ya

22:11:07Alvaro P.

Shay thank you very much for waiting on line I have checked and this time we will give you a one time exception for what happened.

22:13:16Shay

Thank you I appreciate it

22:13:52Alvaro P.

This has already been added to your account, is there anything else I can do for you?

22:14:17Shay

Wait what was added

22:14:47Shay

10 dollars was added r u fucking kidding me

22:15:28Alvaro P.

I ask you to please be respectful when addressing as this is a professional line, this is going to be the only warning I am going to give you

22:15:29Shay

This is outrageous

22:16:01Shay

No problem sorry for the profanity

22:16:26Alvaro P.

I understand Shay this is the value of the compensation you have every right to accept or deny them.

22:16:50Shay

Why aren't you honoring what I hit?

22:17:17Shay

I am denying the 10 dollars yes

22:18:59Alvaro P.

I understand I take your word for it in that case we must generate an investigation of the payout since checking the hits we do not see any line in which we can pay this investigation will take 24 - 48 hrs.

22:19:53Shay

Ok when will I hear something and can I play while this investigation is happening?

22:20:17Alvaro P.

Of course you can play and make deposits and everything is normal.

22:20:38Alvaro P.

Let's just check the paylines in more detail.

22:21:01Shay

Huh?

22:21:57Alvaro P.

We will verify all the rounds and validate the hits to correct the pay outs in case of any error.

22:22:35Alvaro P.

has ended the chat.

22:22:35Alvaro P.

You'll be connected shortly.

22:22:38Mauricio V.

joined the chat.

Please hold while we connect you to a customer service representative.

You are number 1 in the queue.

END CHATSEND

Hello Shay,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you with this issue?

May we know which Casino is in question?

Thank you in advance.

Hello Shay,

Thank you for sharing your account details with us. We will ping Casino Rep in order to get a proper clarification regardint this case.

Keep you posted for any updates.

Hello Shay,

We are still waiting for a clarification from their side. Casino Rep got back to us and told that he is waiting for an update from the relevant department.

Keep you posted for any updates.

Thank you.

Hello Shay,

We still haven't heard any news regarding this matter. Once we hear back we will let you know.

Keep you posted.

This is concerning slots.lv I won it didn't pay for screenshots and this is what they said

Mauricio V.
21:44:41Shay
You've joined the chat.

21:44:41Alvaro P.
joined the chat.

21:44:41Alvaro P.
Hello Shay! Welcome This is Alvaro P., how may I help you?

21:44:44Shay
It hit and didn't pay out.

21:44:56Shay
02/28/89 6969

21:45:16Shay
I was just playing keno and it hit but didn't payout????

21:45:35Shay
This same thing happened a cafe and they didn't honor it

21:45:45Shay
Screenshot_2023-08-07-21-43-27-120.jpg

21:45:52Shay
Screenshot_2023-08-07-21-43-55-641.jpg

21:46:13Shay
It hit eleven and did not pay out?

21:46:29Shay
Hello?

21:46:55Shay
Anyone there

21:46:59Alvaro P.
While I do this for you, may I know how your week has gone so far, Shay?

21:47:17Shay
Not good I just lost my mom:(

21:48:03Alvaro P.
As it is going to be Shay I am so sorry my sincere condolences,

21:48:27Shay
Thanks I appreciate it.

21:49:18Alvaro P.
I hope you have a lot of strength and I will do whatever I can to help you.

21:50:16Shay
Thanks I was betting a quarter as u can see by the change of balance from round 2 on

21:53:09Shay
Still there

21:53:46Alvaro P.
Of course I was checking your game, sorry I was concentrating to give you a correct assistance.

21:53:56Shay
Ok no worries

21:55:07Shay
:)

21:58:10Alvaro P.
And I know your week didn't start off in the best way because of your mom, but tell me how was your mom?

22:00:17Shay
Not good no quality of life the prescribed her fentanyl

22:04:52Alvaro P.
I understand that's pretty strong when it's prescribed to you.

22:05:06Shay
O ya

22:11:07Alvaro P.
Shay thank you very much for waiting on line I have checked and this time we will give you a one time exception for what happened.

22:13:16Shay
Thank you I appreciate it

22:13:52Alvaro P.
This has already been added to your account, is there anything else I can do for you?

22:14:17Shay
Wait what was added

22:14:47Shay
10 dollars was added r u fucking kidding me

22:15:28Alvaro P.
I ask you to please be respectful when addressing as this is a professional line, this is going to be the only warning I am going to give you

22:15:29Shay
This is outrageous

22:16:01Shay
No problem sorry for the profanity

22:16:26Alvaro P.
I understand Shay this is the value of the compensation you have every right to accept or deny them.

22:16:50Shay
Why aren't you honoring what I hit?

22:17:17Shay
I am denying the 10 dollars yes

22:18:59Alvaro P.
I understand I take your word for it in that case we must generate an investigation of the payout since checking the hits we do not see any line in which we can pay this investigation will take 24 - 48 hrs.

22:19:53Shay
Ok when will I hear something and can I play while this investigation is happening?

22:20:17Alvaro P.
Of course you can play and make deposits and everything is normal.

22:20:38Alvaro P.
Let's just check the paylines in more detail.

22:21:01Shay
Huh?

22:21:57Alvaro P.
We will verify all the rounds and validate the hits to correct the pay outs in case of any error.

22:22:35Alvaro P.
has ended the chat.

22:22:35Alvaro P.
You'll be connected shortly.

22:22:38Mauricio V.
joined the chat.

Please hold while we connect you to a customer service representative.

You are number 1 in the queue.

END CHATSEND

Hello Shay,

Sorry because you are encountering this issue. We will ping Casino Rep once again in attempt to get some important information.

Keep you posted.

How do i reach support for Bovada? I deposited with a clean deposit and am trying to do a crypto withdrawal and I need to contact support but I do not see any way of doing that.

Hi so I have been playing with ignition casino and I requested a withdrawal .then I was notified that my account has been disabled ..when there is absolutely no way it should of been . I did not break any of the terms and conditions ...I tried reaching out to them numerous times and provided documents proving I am me and they have completely inlgnored them all and have yet to give me a reason as to why it's disabled....please help me im a single father of four kids and they are trying to take 1500 out of my kids mouth ....please !

Hello bry60195,

Please be advised that you can reach Bovada support via Live chat on their website or contact them via email at [email protected].

Regards

Hello PaulRivers,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you?

Thank you in advance.

Hello thank you so much! Sent the needed information to you!

Hello PaulRivers,

Thank you for sharing your credentials. We will notify Casino rep in order to help you with this issue.

Keep you posted.

Any news about this I still haven't heard anytnjng from them

Hello PaulRivers,

Unfortunately we still hasn't received a feedback from their side. We will ping them again in order to follow up this matter.

Thank you for your patience and understanding.

Hello PaulRivers,

We are still without a clarification from their side. Once we get an update we will let you know.

Thank you for your patience and understanding.

Estimados responsables del sitio web del casino,

Quiero expresar mi profundo descontento y decepción con la experiencia que he tenido en su plataforma de juego en línea. Recientemente, realicé un depósito en mi cuenta y tuve la suerte de ganar una considerable suma de dinero. Sin embargo, me encuentro con la sorprendente situación de que su casino se niega a entregarme mis ganancias, recibo excusas continuas, me aseguran que está en proceso mi retiro y que lo recibiré pero dicen siempre lo mismo y el tiempo sigue pasando y no recibo el dinero ! 

Como cliente, deposité mi confianza y mi dinero en su sitio web, esperando una experiencia justa y transparente en el juego. Me aseguré de seguir todas las reglas y términos establecidos, cumpliendo con todos los requisitos necesarios para poder retirar mis ganancias. Sin embargo, ahora me encuentro con que me están negando el acceso a mi dinero y se me presenta una serie de excusas infundadas y engañosas.

He intentado comunicarme con su servicio de atención al cliente en repetidas ocasiones, pero he sido recibido con respuestas evasivas e incoherentes. No solo me han dado largas sin proporcionar una solución satisfactoria, sino que también he experimentado una falta total de transparencia y justificación en cuanto a las supuestas razones por las cuales se me niega mis legítimas ganancias.

Como cliente leal, merezco y exijo un trato justo y honesto. No es aceptable que un sitio web de casino en línea tome ventaja de mi buena fe y me prive de lo que legítimamente he ganado. Este comportamiento no solo va en contra de los principios éticos de los negocios, sino que también viola las leyes y regulaciones que rigen la industria del juego en línea.

Por lo tanto, les insto a que revisen urgentemente mi caso y me entreguen las ganancias que legítimamente he obtenido. Además, espero una respuesta oportuna y satisfactoria para resolver esta situación de manera justa y conciliadora. De lo contrario, me veré en la obligación de tomar las medidas correspondientes y buscar la asistencia de las autoridades reguladoras competentes.

Espero que reconsideren su postura y tomen las acciones necesarias para rectificar esta situación inaceptable. Confío en que cumplirán con su deber de brindar un servicio justo y transparente a sus clientes.
 

Translate:

 

Dear casino website managers,

I want to express my deep dissatisfaction and disappointment with the experience I have had on your online gaming platform. I recently made a deposit to my account and was lucky enough to win quite a bit of money. However, I find myself with the surprising situation that their casino refuses to give me my winnings, I receive continuous excuses, they assure me that my withdrawal is in process and that I will receive it but they always say the same thing and time continues to pass and I do not receive the money !

As a customer, I have placed my trust and money in your website, expecting a fair and transparent gaming experience. I made sure to follow all the established rules and terms, meeting all the necessary requirements to be able to withdraw my winnings. However, now I find myself being denied access to my money and presented with a series of unfounded and misleading excuses.

I have attempted to contact their customer service repeatedly but have been met with evasive and inconsistent responses. Not only have I been dragged off without providing a satisfactory solution, but I have also experienced a complete lack of transparency and justification as to the alleged reasons why I am being denied my legitimate earnings.

As a loyal customer, I deserve and demand fair and honest treatment. It is not acceptable for an online casino website to take advantage of my good faith and deprive me of what I have rightfully won. This behavior not only goes against the ethical principles of business, but also violates the laws and regulations governing the online gaming industry.

Therefore, I urge you to urgently review my case and give me the profits that I have rightfully obtained. In addition, I expect a timely and satisfactory response to resolve this situation in a fair and conciliatory manner. Otherwise, I will be obliged to take appropriate measures and seek assistance from the competent regulatory authorities.

I hope you will reconsider your position and take the necessary actions to rectify this unacceptable situation. I am confident that they will fulfill their duty to provide a fair and transparent service to their clients.

Hello Marvinn,

We are very sorry to hear that you are facing such an issue. Could you please send us your Casino Username via private message so we can ping Casino Rep in order to check what is happening with this matter?

Thank you in advance.

Hello Marvinn,

We are still waiting for your credentials. Please send us  via private message to be able to help you.

Thank you in advance.

Hello Marvinn,

We will be closing this complaint due to inactivity of submitter.

Hello PaulRivers,

We are still waiting for a response from their end. We will try to reach out to them again in hopes that we can get any clarification. 

Keep you posted.

Thank you for your patience and understanding.

Hello PaulRivers,

Casino Rep got back to us and said that they will update us once they get a proper clarification from appropriate department.

Keep you posted.

Thank you.

Hello can you guys please help me with ignition casino ! .....i had been playing there and won $1500 i go to withdraw and next thing you know my account is disabled because what they call it being "reviewed ' i have been patiently waiting ..when i contact them they say there is no timeframe and I just have to wait ....it has now been over a month and I have yet to hear one word from them! I have sent in my ID .I have asked if they need anything else from me and nothing! They are flat out robbing me at this point ! I just lost my wife two months ago because of breast cancer ...I have 4 kids I have to support and this money could be helping out allot! Please someone help me ! 

Hello PaulRivers,

We have already sent them a reminder about your issues. We are still waiting for a response and hope that we will get some feedback in shortest possible time.

Keep you posted.

Thank you.

Hello PaulRivers,

Casino Rep got back to us and said that there was some issue with the documentation that you provided them with. Could you please reach out to Casino and ask them what is necessary to send them to be verified.

Keep us informed.

Thank you.

Hello PaulRivers,

Do you have some updates? Has your issue been resolved?

Hello PaulRivers,

We will close this case due to inactivity of submitter.

Hello today I played at Ignition Casino for the first time. I joined the site in July. I really didn't know what to expect from the site. I made a small deposit of $50 using Bitcoin. My deposit loaded fast. To my surprise I actually hit kinda decent without much time passing whatsoever. I moved on to make a withdrawal. Since I signed up for the site in July my phone number was no longer accurate. I needed this updated to be able to withdrawal. So I attempted but also needed an accurate phone number to update. So after 2.5 hours of hold time I got a live customer service rep. I was asked a number of questions to verify my account. Then she asked me my old number and I gave a number. She said it was wrong. She told me then I had to do it by email. I quickly looked at my profile which gave a couple of the numbers and then I knew the correct number. I then gave it to her. She told me I was suspicious and still had to do it the email way. I had mentioned how hard that is because I receive hundreds of emails daily. I also reminded her I passed all the security questions. At this point we got disconnected again. I'm not sure if she ended the chat or we really lost connection. I went back to log in and now my account is blocked. I think this is highly rude and a terrible way to treat customers. I'm not sure if they are legit or not but with treatment like this I lean towards not. As of right now they are holding $1000 of mine and blocked me after passing security check. She said I'm suspicious when in all honesty it's her who is acting suspicious. If they are bogus I hope people read this and don't waist money or time with them. 

Hello Gtpklutch,

Could you please send us your Casino Username via private message so we can check what is happening with your account with Casino Rep?

Thank you in advance.

I have a $2,000 cash out waiting for me at Cafe casino but I can't get it because slots.lv i Apparently in 2019 I had a negative account. I'm trying to pay it. They will not answer my calls. They will not call me back. They will not answer my emails. I have been doing it for 12 hours straight calling, emailing, texting and chatting. They will not talk to me

Hello Gtpklutch,

We are still waiting for your credentials. Please send us via private message to be able to help you.

Thank you.

Hello cdagostino,

Could you please send us your Slots.lv Casino username via private message so we can check with Casino Rep what is happening with this matter?

Thank you in advance.

My last deposit I made at slots.lv was a joke. 
i was bc plying when the game froze on the free spins win feature and on the first spin it froze and kept spinning. Up until that point I had grew my deposit a little bit. But when it froze and I had to refresh the game the free spins were gone. No money added to my balance and I didn't win a single spin from that point on. We're talking like 30 spins and nothing. Not a thing. 
It was obvious that something changed  when the game froze because 30 spins and not a single penny won!! 

Hello Ericadawn.

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to check your account about this issue?

Thank you in advance.

Hello Gtpklutch,

We will be closing this complaint due to inactivity of submitter,

Hello Ericadawn.

We are still waiting for your credentials. Please send us  via private message to be able to help you.

Thank you.

Hello Ericadawn.

We will be closing this case due to inactivity of submitter.

I need help with Ignition Casino. I've been playing here for a long time. I won yesterday and I went to the site this morning to claim my winnings. I can see everything on the site BUT I'm unable to sign in or even chat with anyone. The option to chat isn't even there. Needless to say I'm very upset at the moment. Any help would be much appreciated!

Hello Hairflair,

Could you please send us your Casino Username via private message so we can check with Casino Rep what is happening with your account?

Thank you in advance.

Hello Hairflair,

We are still waiting for your credentials. Please  via private message to be able to help you.

Thank you in advance.

I play on cafe casino for couple years I lost $26000 watch later $26 next time my house was broken into my laptop stolen R PC was going someone asks my account while losing a cabin islands I don't know what was the conversation between dough Simo agents Ando you know Asians and whoever took my account in my laptop But anyway Those people just don't connect in my account and I have hopes the days they discuss disable my account and for someone that spent a lot of money and dishes with dickness I know it's a special speaker in any new kind of way simple form  Who can I talk to to start not playing at cafe casino because I really love that custo mark I'm willing I'm almost a million  Lifetime point and they want to disable my account outside explain everything to them right now and investigation And they gonna tell me all my the plane is afraid now there's no seriously I mean trying to show these people our plane tickets and everything You didn't get any Justice they refused to answer me or anything I wish I could get a lawyer and I know something can be done about this

I made a complaint at Ignition casiyou know about my game play so when the agent looked it up they seemed not all of view my spin wasn't complete it and it was Money being held up And they always got the real agents who seems to know what's annoys me and they always got added to them sarcastically all kinds of stuff but they can keep the messages but the players cat that's a red flag around me that I sent it thought about and as it today I still haven't gotten a explanation

Hello Hotdiggity10,

Could you please send us your Casino Username of both brands ( Cafe Casino and Ignition) via private message so we can reach out to Casino Rep in order to check your account ?

Thank you in advance.

Hello Hotdiggity10,

We are still waiting for your account details. Please send us  via private message to be able to help you.

Thank you.