Bovada.Lv, Slots.lv, Bodog.eu, Café Casino, Ignition Casino, Joe Fortune, Bodog.com Support and Complaints Thread

What did they tell you yesterday?

The casino rep forwarded your message to the player advocacy team so they will let you know what to do. This was their last email we got. We've sent a reminder. 

Hi kgoods,

We have heard from the casino rep today. Namely they stated that their Financial Service tried to reach you out on the phone several times but no one answered the phone. 

They also said that they sent you this messsage yesterday:  “We're contacting from Ignition Casino Financial Services to advise that an attempt was made to reach you via the number provided but we were unsuccessful as the call was routed to voice mail. Can you please reach out to us via Live chat at your earliest convenience to have the call back to me scheduled on your behalf."

Please do as they advised you. Have you provided them with the correct phone number? 

They did not contact me several times.

I finally got a call after 5 days which I unfortunately missed. I arranged a time for them to call back but they did not call at the requested time  - they called at 4 o'clock in the morning which I missed obviously.

After being given no information for 6 days, they emailed requesting Id documents. They will not confirm that id verification is the reason my account is locked.

The documents they requested are concerning. There are several warnings on the various forums that legitimate casinos would never ask for such things - like photos of the front and back of my cards.

You can only lose. If you win, they will not pay you. There are many reports online and I have recently found out the hard way.

You can only lose. If you win, they will not pay you. There are many reports online and I have recently found out the hard way.

So you still haven't got in touch with the casino? 

I got an email yesterday that they would call in 24-48hours - same line I have been given since day 1.

Another email today to submit docs as outlined above, but the reply is evasive and does not answer the questions I asked around the documents or my account.

I am just getting looped and find it extremely concerning and frustrating.

Have you submitted your docs? 

Hi Kgoods,

We are aware of your thread at Casinolistings website and agree with the forum admins response. In order to move forward with this and for you to be paid you need to send in the documents that have requested. We cannot help any further until you do this.

Have they confirmed with you that if I submit the requested documents that I will be able to access my account and get paid?

They have not confirmed that with me.

If you don't send docs then there is NO chance of this moving forward.

Why am I not able to get an answer to that question? It seems reasonable.

They did not state in their response that if you send your docs that your account would be unlocked. We are still waiting on an update from the rep.

Yes, I know that. I have been asking them that for a week and have not gotten a response.

Have you been able to obtain an update on why my account was locked? Nearly 2 weeks locked without an explanation.

I have an idea. Private message me your legal name and ill send ignition casino a photo of your actual drivers licence. Let me know what address I should send it to.

We emailed the casino rep yesterday and she was waiting for the reply from her colleague. Hope we'll get the update soon. 

Response from chricosales is alarming. The fact that ignition liked it, even more so. What on earth is going on at this place?

Do you have an update yet? Almost 3 weeks now and I still have been unable to receive an  explanation for why my account is locked.

Hi kgoods,

We sent a reminder yesterday but got a reply that the casino rep was taking day off. Hope we'll get the info today. 

It doesn't seem like ignition casino are going to provide any service here. 3 weeks on and the only reply I can get here and via direct communication with ignition is basically we're too busy. 

We received a feedback from the casino rep. Please take a look at what they say:

Financial Services attempted three times to call on May 17th and player’s phone went to VM. They tried again on May 20th, however player did not answer."

Why don't you answer their calls? If you don't do it there is no way we could help you. We can only go back and forth with no progress. We can't help you any further with this unless you answer their calls and provide them with the docs they need. There is no other way this situation can be sorted. 

I have arranged scheduled times (with great difficulty) for them to call me 3 times. They never call at the arranged time. I can't pick up the call if they only ring when I'm unavailable

I used to play at ignition and have never had an issue with withdrawls, but, they are few and far between. I do have a issue with the RNG they use in the poker rooms, for forcing players to go "all in" and so many bad beats thats why I quit playing there.

Going on 6 weeks with no help from here or ignition casino. I am going to initiate legal action as I can't receive any help directly.

I informed them that my lawyer recommended trying to deal direct as a first preference and they did not respond except with the same bs lines - latest  said to contact the live chat to arrange a time to be called (because this legitimate international company with numerous offices around the world does not have a phone number - or a business identification number for that matter).

I have so many examples of their live chat saying they are unable to arrange a time for phone calls,  it is completely ridiculous that they request I do that now. 

The pattern of commmunication with this company is very clear - to be succinct, it's a runaround.

No longer able to post on another popular forum. Starting a new site that will enable real people to share their real stories in dealing with these places.

online casino truth dot net in its obvious form. Should be live within the week

We did our best to help you. You didn't reply to the casino calls and send in the required docs. Unfortunately, there's nothing further we can do to help you. You need to chat with the casino and send your docs in order to get paid. 

I have tried numerous times to ‘chat with the casino’. They always just say they can’t help. They never called me as arranged - the few times I managed to get an arranged time. (Which I didn’t really manage to get - as they obviously had no intention of calling.) Never mind, I’ve advised the casino I will no longer be dealing directly. I will be charging back all deposits today and initiating legal action against them for the balance. ‘Winning’ at ignition casino has turned out to be the worst experience I have had with a ‘company’. I strongly encourage anyone not to play at these sites. Winning will only give you the biggest administrative headache you could imagine.

I noticed on my card statement that I was charged $100 about 8 times!

I disputed the charges with my card company and after investigating, they found that slots.lv had committed an 'error'.  

This money was flat out stolen from my account and it hasn't been returned nor has anyone from slots.lv called me despite promising to do so in ''24 tro 48 hours''.

No one answers their phone and I'm left with no choice but to file a criminal complaint on slots.lv 

BEWARE!!  YOU'LL BE HACKED!!!

Hi sowdal,

Could you please explain the issue with the casino? Please also private message me your casino username so we can notify the casino rep. 

The issue is that they STOLE MY MONEY straight from my private account.

I have not gotten back all of the stolen funds and a pending $300 bitcoin withdrawl has disappeared.

That's my issue.

We got your email address and notified the casino rep. Keep you posted. 

Hi sowdal,

We got an update from the casino rep regarding your case. 

As per their words, you already got in touch with their Financial Services and you also refused to provide a bank statement to locate the funds. You also got in touch with them on 11th July and you said you'd further dispute with the bank. The charges do not show on the casino side, therefore you need to provide the statement as proof of the overcharge. 

Please do as the casino advises you so the issue can be sorted out.  

Hi, friends

I am fully frustrated and disappointed with this company named BODOG

Bodog is a scam company and stole all my money balance (deposit and profit), a small amount of only 535,00

My username is: daniellecam @ protonmail.com

They are a scam company which accept deposits of honest players and block account and stole yours money if they are winners. And remains with active account if they are losers players for which they deposit more and more

I sent all my documents to them today for my account verification. If this to happens and they to pay me, I will to delete this message here immediately, if they to be honest with me and pay me

-------------------------

Olá, amigos

Estou totalmente com frustração e decepção com esta empresa chamada BODOG

A Bodog é uma empresa fraudulenta e roubou todo o meu saldo de dinheiro (depósito e lucro), uma pequena quantia de apenas 535,00

Meu username é: daniellecam @ protonmail.com

Eles são uma empresa fraudulenta que aceita depósitos de jogadores honestos, bloqueia a conta e rouba seu dinheiro se forem vencedores. E permanece com a conta ativa se eles são perdedores para que depositem mais e mais

Enviei todos os meus documentos hoje para verificação da minha conta. Se isso acontecer e eles me pagarem, vou excluir esta mensagem aqui imediatamente, se eles forem honestos comigo e me pagarem

Sorry to hear about your problem, camargo.

We are going to notify the casino rep and see what the issue is. 

Hi camargo,

We heard back from the casino rep. As per their words, they found some inconsistencies in your profile that violated casino terms and conditions. That's the reason your account was closed definitely and your funds of 63.10 USD will be returned to your bank account. They want to return your deposits. Their decision is final and there is nothing further we can do for you in this case. They also sent you an email.

Hi, Melissa, thank you for your message

But, not. No exist nothing wrong with me as customer or my account

They are liers and are stealing money of users in all the world due pandemy!

I can to prove this: the first message on this topic current here in LCB, opened by JESSICA supervisor of this company, she spoke which Bovada and Bodog are the same companies, the same group

Searching in the site: >the link has been removed<

We can found users of all the world with negatives experiences on this company. All are having money stoled by them

When I spoke this link in one site of review in my country (ReclameAqui), the support Bodog replied me which Bodog and Bovada aren't the same company

In resume: they are liers, bandits and a big scam company! The prove is here on LCB topic with words of themselves!

No exist inconsistencie on my account. I won playing honestly. Nobody in my house have account here. I not know nobody who play there, friend or family. My gaming are recreational and non-profissional. My plays are with small amounts

No exist reason for the block. The unique reason is one: I won profit, as too those users on TrustPilot reviews negatives in the all world! Players who deposit and lost money, remain with account active for to deposit more and lost more! This is a scam actions!

I asked details of company for to open a juridic action external, and they denied to say me! You ask this for them, please

If they to be honest and resolve to pay me, I will to update here. I must to receive the complement of my balance 469,00. If they not wish me as customer, ok, they can to do, but to steal my money, I cannot to accept! I wish to continue playing there, if they to be honest with me, but if they not wish it, pay my 469,00 and resolve the issue immediatly!

Hi camargo,

Bodog and Bovada are the same company.

The casino couldn't provide detailed info regarding your account due to privacy policy. However, they let us know that you have been informed and that they are going to refund all your deposit amount. We've sent them your post so they are aware you posted here so let's wait and hear their comment. 

Hi, Melissa, thanks for your help

Yes, they are the same company, but the support Bodog on the site ReclameAqui (site of reviews of portuguese language in for brazilians users) replied my review saying which no exist relation between Bodog and Bovada, after the spoke that URL of TrustPilot with page of thousands reviews against Bovada. In other words: the support lied for to try say which they aren't the same company

I only wish my full amount balance. I have 525 in account. They sent me 63. I wish the complement 469

Then with this will to be honest with me. I can to accept they close my account if I am not welcome there, without reason, but they have this direct as company. But I cannot to accept to have my money stoled, my profit which won honestly playing. If they to pay me, I will to update here and remove my above messages, reporting a new message saying which the case was honestly resolved and the incovenience resolved. I will to wait this fair play by part of this company

Hi camargo,

We chatted once again with the casino regarding your case. They confirmed that their decision is final and they couldn't share much info about your account inconsistencies. They refunded your deposit. 

There is nothing further we can do for you. Please make sure next time not to breach Casino T&C.

SIMPLY STOLE MY MONEY, FOR NO REASON

 IGNORE ME BECAUSE THEY KNOW I'M RIGHT IN THE QUESTION AND THEY ARE EVEN DISHONEST

I DO NOT RECOMMEND ANYONE TO REGISTER A BODOG ACCOUNT

I DO NOT RECOMMEND ANYONE TO PUT MONEY IN THE BODOG

OR WILL YOU HAVE THE SAME DESTINY THAT I: WILL LOSE YOUR MONEY AND GAINS THAT HONESTLY MADE BY PLAYING THERE, LOSING YOUR TIME PLAYING WITHOUT CHANCES OF WINNING, BECAUSE IF YOU WIN BLOCK YOU AND STAY WITH YOUR MONEY

A COMPLETE ABSURD. STOLE ME 607.40

THEY ARE DOING THIS WITH EVERYONE

 BODOG IS A ****** SITE: DO NOT PAY TO WHAT YOU WIN. WHO LOSE, THEY LEAVE TO CONTINUE DEPOSITING AND PLAYING. THEY ONLY VISIT MONEY, PROFITS, DO NOT WORK WITH FAIR PLAY 

I want some information from Bodog, to be answered by the agent ISABEL of team Bodog:
1) What is Bodog's license data? Where are they licensed and which regulator (s) of the license in terms of complaints disputes for players who need to report against the company?
2) What are the legal details of the Bodog company, for those who want to legally sue them, directly and personally, in the company's headquarters country, data from the legal sector and the company's lawyer?
3) Where is my money that I earned by playing honestly, my profit of 607.40? Where did he end up? Who was it for? What is the destination, if they blocked my account without reason and did not send it to me?
AWAIT ANSWER, TODAY, ABOUT THESE 3 QUESTIONS ABOVE, ISABEL

Sorry to hear about your bad experience with Bodog. Can you please private message me your casino username so we can notify the casino rep?

Can you please also provide more details on what happened? 

So I went to buy a 10 dollar chip today from the LCB store and my order got rejected because I have "not deposited enough to qualify". So i jumped over to the website and did a little query with the support team. After the standard 20 min wait in between answers I was told my total deposits were around 4000 US dollars total. So the account that has had 4000 USD depositted into it does NOT qualify for the 10 dollar chip with 75X playthru and max cash of 125?  I believe 4000 USD is decent amount and would probably earn me VIP status at slotland or winaday. Slotland\winaday sends out little newsletters with free chips and match bonuses attached. I just did a search in my email and guess what I never recieved for slots.lv? A simple hey thanks for playing here, enjoy 10 bucks on us or enjoy 100 spins on us. Ive talked to the support team probably 200 times and sometimes chats are in excess of 60 mins with no resolution at the end. Not once did anyone say "Hey andy, here is 10 free bucks, sorry we wasted 60 mins of your time and thanks for playing here."

Not to beat the dead horse but 1 time at winaday I pointed out a simple grammer error and they gave me a free 10 dollar chip with 8X playthru and no max cashout. Another time they asked about how I used bitcoin and i wrote the steps I use which took me 5 mins. Guess what? They gave me a 50 dollar chip with 8X playthru and no max cashout.

I know, your going to say "Oh then you should just play at slotland and winaday" or "F off cause you only depositted 4000 dollars, go deposit some ACTUAL real dollar amounts and then we can talk about a 5 dollar free chip".  Also 75X playthru on a free chip? Why not make it 99X instead? 

Either way, im not sure what they put in the food over at Epstien Island but this casino group could do so much better if they wanted to. I have 4 other issues we could talk about but ill just shut my mouth for now.

Thanks for your feedback, ChiricoSales. We are happy to hear our members' opinions. If you have an issue with any of the brands please private message me your casino username so we can check with the casino if it can be sorted. 

I have queried this shop denial with the rep. 

I've spoken to the rep and this was the result

I went back and doubled check and none of the deposits were above the minimum. However* I spoke with the management team and because of the volume of deposits, I received approval to provide the bonus as a 1 time exception.  The bonus was sent to [email protected].  Please reiterate to your players $20 is the minimum.

This is a "one off" by the casino as technically you don't qualify based on what the casino have said,  Now that your request has been approved, please re-purchase it from the shop so I can mark it as granted.  I am unable to reverse denied requests.

For the future, please post any shop problems in the "members claimed shop items" thread and/or at least give me an opportunity to reply to your pm.

BODOG IS OPERATING ILLEGALLY AND CHEATING USERS WORLDWIDE, STEALING MONEY FROM HONEST PEOPLE

AT THE BOTTOM SITE OF THIS COMPANY, THERE IS:

"licensed under registration 1668 / JAZ and issued to Curaçao eGaming"

SEARCHING ON THE INTERNET, WE FIND A FAMOUS SITE THAT LISTS SCAM COMPANIES (COMPANIES THAT ACCEPT DEPOSITS AND TAKE MONEY FROM HONEST PEOPLE)

SEE: https://game-protect.com/curacao-license-scam/

THERE IS DETAILED: "Online casinos and sportsbooks claiming to operate under the 1668 / JAZ, 365 / JAZ, 5536 / JAZ, 8084 / JAZ Curacao license scam operate illegal"

I DID NOT KNOW IT. I registered my account, deposited my money and played for days. I WAS EARNED 607.40 AND THEY BLOCKED MY ACCOUNT, STAYED WITH ALL THIS MY BALANCE

BODOG IS A S***** COMPANY:

WHO LOSES, CONTINUES WITH THE ACTIVE ACCOUNT, WORKING, TO DEPOSIT MORE AND MORE

WHO WINS, HAS ACCOUNT LOCKED AND LOSES THE BALANCE EARNINGS! A FULL ABSURD!

DANGER, BE AWARE! Bodog is operating illegally and stealing money of customers
THIS COMPANY STOLE MY MONEY, FOR NO REASON

AND IGNORED ME BECAUSE THEY KNOW WHICH I'M RIGHT IN THE QUESTION AND THEY ARE DISHONEST

I DO NOT RECOMMEND ANYONE TO REGISTER A BODOG ACCOUNT

I DO NOT RECOMMEND ANYONE TO ADD MONEY IN THE BODOG

OR WILL YOU HAVE THE SAME DESTINY THAT I: WILL LOSE YOUR MONEY WHICH YOU WON HONESTLY PLAYING THERE, LOSING YOUR TIME PLAYING WITHOUT POSSIBILITIES OF WINNING

THEY ARE S*****: IF YOU WIN, THEY WILL TO BLOCK YOU AND STAY WITH YOUR MONEY FOR THEM

IF YOU TO LOST, YOUR ACCOUNT WILL TO CONTINUE FINE AND WORKING, FOR YOU TO DEPOSIT MORE AND MORE

A COMPLETE ABSURD. THEY STOLE ME 607.40!

THEY ARE DOING THIS WITH EVERYONE CUSTOMERS

BODOG IS A SCAM SITE: NOT PAY IF YOU WIN. WHO LOSE, THEY LEAVE TO CONTINUE DEPOSITING AND PLAYING

I want some information from Bodog, to be answered by the agent of team Bodog:
1) What is Bodog's license data? Where are they licensed and which regulator (s) of the license in terms of complaints disputes for players who need to report against the company?
2) What are the legal details of the Bodog company, for those who want to legally sue them, directly and personally, in the company's headquarters country, data from the legal sector and the company's lawyer?
3) Where is my money that I earned by playing honestly, my profit of 607.40? Where did he end up? Who was it for? What is the destination, if they blocked my account without reason and did not send it to me?

I WAIT ANSWER, TODAY, ABOUT THESE 3 QUESTIONS ABOVE

Hi AneR,

You never sent your account details so we can get in touch with the casino and see what actually happened and if there is any way they can help you. You refused our help last time. 

Please do not you offensive words on this forum, it is not allowed here. If you want our help please private message me your account details so we can get in touch with the casino. 

Ignition Casino --- Quite Possibly Worst Experience

Here's a quick synopsis: 

I depsoited Ignition Casino on 1/25-1/26 --- approximately $250. I'm not a huge online gambler but I play my fair share. I wasn't familiar this site, yet my quasi boyfriend(tough to define) plays often and I decided I would play one night. He gives me refferal code, I sign up, I get their promotion bonus etc etc. First off it takes entirely too long for the bonus to hit and I was down significantly(from inital deposit). However, after contacting support they fix it and I got the bonus. However all the money is now tied into the bonus and I need to play thorugh some ungoldly amount. I'm for sure certain I won't clear this, yet I do and make like 2300!!!

I go to cashout, all happy and then the next day I get a notification that my account is suspended and pending review. I said of course, I win and now they wont pay me. They think its him playing cause I logged in his house and, how could I possibly being a woman and a new account possibly have my own account and win. 

I violated none of their TOS -- I provided documents, ID's, utility bills, anything they could ask for. How could they block me from having an account becuase some guy I see, has one? Then the audacity to think, that it's him playing and not me!!!!!!! Before say 1 household, we live seperate locations and no direct affilation. I'm not even from the same country. 

I have been going back and fourth for 2 weeks maybe? Today I received a BTC w/d in the amount of my deposit, yet none of my winnings. However after about 40 messages, daily communication with the site, I get nothing day besides this cashout and no update. No nothing. How can I be treated like this? Does anyone know how I can fight this. 

I'm at a loss for words over the treatment I receieved and I think, its in large part to being a woman. I received cashout earlier today( 8 hours ago) and still no response from Ignition.