Bovada.Lv, Slots.lv, Bodog.eu, Café Casino, Ignition Casino, Joe Fortune, Bodog.com Support and Complaints Thread

Hi,

Thank you. I did receive a call from the investigation team thay day. I waited a week and called back and no one was available again. I called back again and spoke to someone from the investigation team again. He also interviewed me.

I’ve been interviewed twice now and no one contacts me. I’ll called in this morning where I was told I would receive a call back within 4 hours - it’s a few a minutes shy of the four hour mark now.

I understand and appreciate the investigation and upholding the security and the integrity of the site; I am all for that. However, this issue has been open for almost two months and given the lack of communication I can’t help but wonder if this is a tactic to delay additional withdrawals. I had received a few withdrawals requested and I do believe I will receive my winnings. I know that I did nothing wrong and I did not violate the terms and conditions. It’s just frustrating that this process is at the 2 month mark and I have no clue what is going on and when I can have my account reactivated and withdrawal my winnings.

If there is anything you can do to speed this process up I would greatly appreciate it.

Thank you.

I did receive a call from Ignition however the issue is still not resolved. They are investigating me “transferring chips” during poker play. I did not do this and was interviewed twice. I currently have a balance of $115,000 that is withdrawlable. This problem has been going on for almost 2 months now.

At one point they reactivated my account and then deactivated it again saying it was a mistake.

Hi kkitty,

We will ask the casino to provide an update on your case. Keep you posted. 

Thank you! I did receive a call back today and was informed the investigation should be completed soon. I appreciate the assistance.

@kkitty - Thanks for the info, please do keep us updated on the outcome. 

Hi kkitty,

We see that the Accounts Team reached out to you yesterday and the review has been completed.

Your account has been re-enabled and should you require further assistance, feel free to contact us.

Regards,

Ignition Casino

Hello,

yes, my account has been re-enabled. I did request a withdrawal over 72 hours ago that has not been approved. I’ve never waited this long to receive a withdrawl and the standard time frame is approximately 48 hours. Keeping my fingers crossed there are not anymore issues.

Thank you for your assistance.

@kkitty - We appreciate the feedback, please keep us informed on the outcome.

Will do. Withdrawl is still not approved as of now and there is no information available for the longer than normal time frame. Thank you.

Funds have been transferred!

thank you for your assistance!!!

Hi kkitty,
You are most welcome, glad to hear that the issue has been resolved! 

CafeCasino is my favorite site. Payouts are consistently paid out the morning following 72 hour period. 

I do have one issue I would like looked into by Cafe. Every time I withdraw I request my account be disabled until my withdrawal is processed. When I get the account re-enabled my mystery bonus doesnt regenerate on Thursday every week like it should. Can you get your tech support to fix this bug? 

Very pleased with the site and they even let me win back some of my losses recently lol.

Hi U2SLIMSHADY,

We will ask the Casino Rep to advise on this. Please private message me your casino username. 

I just made a withdrawal request over 72 hours ago from Cafe Casino and again like last time there 72 hour processing time has come and gone! Last time it took something like 96 hours to process! If they want people to continue using there site they have to fix this delay! Bovada takes about 12 hours, why so long with Cafe? I assumed last time the weekend or something else caused the delay but this time I see no excuses! 

Too funny but my withdrawal was just processed! 2 minutes after posting this! 

@RyanC I'm pretty sure they dont look at it until 72 hours passes and they submit payment in the morning. If you withdraw in the afternoon or later expect payment to be more like 90 hours as they wont pay it until the morning after 72 hours has passed. 

I have done quite a few withdrawals on the site and it's always 6am-230pm Pacific standard time  the day after 72 hours has passed. 

Thank you slim shady! It was finally approved 5 min after i posted the message. I guess it is good to know that it takes at least 72 hours but that just seems like an eternity for a process that takes us 2 min to deposit. If they are purposely holding it for 72 hours hoping you will spend it and cancel the withdrawal that just seems backwards to me cause I’m probably going to play more after it has been processed! My last withdrawal took over 90 hours and was approved on a Monday morning. 

Do u offer birthday bonuses?

@U2SLIMSHADY- thanks for sending your casino username. We've emailed them regarding your case. Keep you posted.

Hi U2SLIMSHADY,

We received no response so far regarding your case. We will send another reminder. Keep you posted. 

Hi U2SLIMSHADY,

Disabled accounts aren't added to bonus lists, so if your account is disabled the day before or the day of the issuance, it won't be credited. With that said, we can make exceptions in those cases if you contact Customer Service.

If you've experienced situations where your account wasn't disabled on the Wednesday or Thursday, and you still didn't get the bonus, please contact our Customer Service team so they could look into it further for you. 

Best regards, 

Cafe Casino

Hi guys! I thought I would post this absolutely ridiculous message I received from Cafe Casino today. I ONLY play Keno so unless I am a phsychic can they please tell me how I am a “skilled” player?! This is just stupid! I guess if you are lucky you can be considered skilled?? 

Hi Ryan,

Our casino team has reviewed your account and has recognized you as a skilled player who does not need the aid of promotional money in order to win. Your Cafe Casino account will no longer be eligible for promotions and will not accrue reward points; however, we will continue to offer the same level of customer service and fast payouts that you've come to expect. Thank you for choosing Cafe Casino

@RyanC - We'll ask them for additional info on your case. Keep you posted. 

@RyanC - No response so far, we'll send them another reminder. 

Thank you! I closed my account with them,I assume that is what they wanted. I am completely mystified as to why they would do this though. My thought is that same day I raised my bet up to $5 a hand to speed through playthrough but its still keno. You cannot use skill on keno. 

Hi RyanC,

We can assure you that these decisions are not made in haste and aren’t based solely on game play. Multiple factors are taken into consideration when a player is classified as skilled, and while they are still welcomed to play on the site, we no longer offer bonuses to them.

We’re sorry to hear that you’ve chosen to disable your account with us but can understand that by having bonuses removed, we no longer meet your needs.

We wish you the best, and if additional details are required please feel free to contact us.

Regards,

Café Casino

Basically you are saying we only like losers at our casino. I get the justification of a skilled blackjack player but a game like keno that is completely decided on 100% chance?? Come on now! My response is obviously a mute point to you but your decision is just silly. Also I get the no bonus part but no rewards either?? Rewards are the only thing that keep someone coming back to their preferred casino. 

hello Jessica, 

this is in regards to a withdrawal from joefortune. 

I've been with them for years. and have been starting to recognize that they use very underhanded tactics to try to have you cancel your pending withdrawal and then bust your win. anyway please see attached screen shot 

it's now been more then three phone calls and several hours of email  back and forth and I've had people promise me I'll receive it in an hour. which never happened. 

Hi lokieluke,

We have informed them of the issue you are having. Please keep an eye on this thread for the updates. 

thank you.  it's now been resolved. I hope that joefortune realizes that they need to improve their pending times on withdrawals and that loyal customers deserve far better treatment and  to have a hassle free experience.

Thanks for letting us know, lokieluke! Glad to hear it has been sorted out!

Bitcoin withdrawal requested 95 hours ago on Cafe Casino. Supposed to be processed in 72 hours.

Registered email [email protected] 

Hi U2SLIMSHADY,

We will ask the Casino Rep to advise on the status of your withdrawal request. Keep you posted. 

Hi U2SLIMSHADY,

We apologize for any inconvenience this may have caused.

Please note our time frames are approximations to give players an idea as to when the payout should be processed.

Withdrawals can sometimes take longer than usual to review, in cases where we receive a high volume of payout requests.

We see that the payout was sent on May 12th and that you received the funds.

Regards,

Café Casino Player Advocacy

Hello- I have a withdrawal with Cafe Casino that has been pending for 9 days. Every time I call they say it is pending the security check but won’t give me more information. I have had successful withdrawals a couple times before without this issue so this is really disheartening. My account was previously verified. I’m worried that they will never pay out. I don’t understand why a security check would take so long. I don’t know how to file complaints to hopefully speed the process up. Please help!

Hi JCSLOTS,

Please private message me your casino username so that we can ask the Casino Rep to look into your account. 

You do not know how to file a complaint because Cafe Casino, Slots.lv, Bovada, Ignition etc. are all unregulated, offshore casinos and poker rooms. This means they can operate with little to no oversight and are free to treat customers as they please, without fear of consequences from a regulating gaming commission.

Slots.lv

Requested bitcoin withdrawal 8/12/19 midnight. 80 hours later receive email saying they have cancelled my withdrawal at my request. Called support and was told technical error and resubmit and wait 72 more hours. Unacceptable.

Hi U2SLIMSHADYJoe, 

We've sent your acount details to the casino. Keep an eye on this thread for the updates. 

Cafe Casino

Requested withdrawal. Went to live chat asked them to disable my account until my withdrawal was processed. Withdrawal was processed today. Requested my account be re-enabled and was told its permanently disabled. I have over 3 million points pretty high in VIP reward level would love to have my account re-enabled. Or at least an explanation as it's my favorite site to play on.

[email protected] is what account is registered with.

Hi U2SLIMSHADYJoe, 

We'll contact them on your behalf. Updates will be posted in this thread. 

Hi U2SLIMSHADY Joe,

We see that a member of our service team sent you an update to your email address linked to your account.

We're happy to inform you that the account has now been re-enabled.

We apologize for any inconvenience this may have caused you.

Regards,

Cafe Casino

I made 2 deposits  using bitcoin  for 42 each and they never credited for me,, I sent screen shots ask many times customer service  and they didn't do anything. Ticket: U2-294866)

Hi elim30, 

please private message me your casino username so that we can ask the Casino Rep to assist. 

Requested a withdraw on 12/1 from Bovada it is still showing under review. I've called and live chatted several times and am told will be processed any time to watch my bitcoin wallet. They are just behind due to a outage and abundance of btc payout requests. T&C state review process is 24-48 hours I believe I've been more than patient I'd just like my payout. Is there anything you can do to help?? Thanks

[email protected] is ID 

@MrsKell0gg - The Casino Rep has been notified. Keep an eye on this thread for the updates. 

I had my Bovada account re-enabled after many years of inactivity. I made a deposit, but have been unable to play slots. When I try to connect to a game on my laptop, I get a message to "Please contact customer service". If I try to play on my phone I get "You have been disconnected. Check your network connection & tap ok to reconnect" or "Your game session has expired, please reload the game". I emailed customer service several days ago, but haven't heard back. Any ideas what is going on?

Hi stish,

please private message me your casino username so that we can ask the Casino Rep to assist.

@stish - Thank you for sending your account info. The Casino Rep has been notified. Keep you posted.