Bovada.Lv, Slots.lv, Bodog.eu, Café Casino, Ignition Casino, Joe Fortune, Bodog.com Support and Complaints Thread

Well now a lot more makes sense to me. Bovada lost their gaming license by Kahnawake and unless anyone can correct me they are now operating as a unlicnsed casino. Now it makes sense why Bovada would take my balance and not care and bill credit cards through fake companies. Whose going to stop them? They arent even licensed!! Obviously different owners then the Bovada from many years ago as they would never of done this. As long as you all lose money you will be treated ok. Better not start winning though as then you go in their bad books.

I gotta ask , have you considered that you might be wrong here?  I know you're frustrated, but I'm not sure you understand the implications of having more than one account. Don't think for a second that bashing at a casino will be helpful, especially when you seem not to have all the facts.

I'm not sure how experienced you are at playing online, but unless you are a complete newbie you should have known how casinos treat multiple accounts. Don't forget you accepted their T&Cs upon registration and was your responsibility to read them.

So the complaint is not really about Bovada not paying players, as that is simply not true. This is about accounts coming from the same IP. I would suspect if there was no foul play that Bovada might reconsider their position.

I would wait until LCB get an answer before posting another comment as you are certainly not helping yourself, as far as I can see.

I work for a loan company that my ex boyfriend owns. We work out of an office that has a main computer thats used for everything company related. The email account which is the one that I used for my Bovada account is always open as my job is to reply to emails all day long. When I joined Bovada I simply used that email because i had it open and could continue monitoring emails coming in while I verified my Bovada account by email which is what most sites have you do. I had watched my ex BF play poker and blackjack on Bovada many times on that PC and other ones. His Bovada account email is different then mine however I am not sure if hes used the company email before as anytime anyone is in this office (theres 5 of us that work here) thats an email account thats used as we have to keep that computer window open at all times 

I get that terms and conditions ae there to protect a company but come on. Every company should look at the violation and ask themselves was anything done to cheat or gain an upper hand or was it just a mistake? If I had hacked another persons account or if I had used a stolen credit card or something like that I would get taking the money in the account but again I did nothing that was that bad and if i had know i could of just waited and set the account up at my home on my PC. The fact I didnt know and didnt try to hide this should speak vollumes as how hard would it of been to use a different PC and email?

Lastly if a viloation of a T&C is so egregious that my account is closed and money confiscated then shouldnt that apply to everyone on the site? Why is it the other players account (not trying to throw him under the bus again) is left open just because hes lost $60k or more when Bovada is telling me they think he was the one playing on my account. Do you see my point? They are saying that the person that commited the violations on my account is ok to keep playing becuase hes a rich loser and my account is to be closed because my account is a winner. You tell me if this makes sense.

Bottom line is even if I did violate that T&C it is not a serious enough offense to keep $14k. I was freerolled as if I had one i wouldnt get paid and if I lost we wouldnt be even talking now. Bashing companies is not really my style at all but what would you do in this case if you 100% believed that what you did was not that serious and gained you no advantage over the house. Would you just let it go?

I was totally willing to let this site go to bat for me but if Bovada hasnt got back to them in almost 10 days what does that tell you?  The fact that they hold no gaming license as well also tells me a lot (unless you know differently?)

If you think im wrong on these exact points reg my account please let me know and Ill try to see your point

Well for any players that are following this dispute Bovada after two weeks has not replied to MelissaN the dedicated Bovada mediator here. It is very obvious this Bovada is very different then the one prior to their buyout a few years ago. This is further evidenced by them losing their gaming license in a respected jurestiction and not bothering to get any other gaming license to replace it. Would you ever play at a unlicensed casino? They obviously realize that if they speak to Melissa they will have to answer why they closed my account and took $14k and left another players account open (who is down over $60k gambling on Bovada) even though they supposedly violated the same rules. Winners get banned and their money stolen however lose enough money you can do as you please. 

The only time i ever heard of casinos taking funds from an account is when those funds are won through cheating such as a program that could see another players cards or a program that knows what blackjack card was next or something like that.

PLAY ON BOVADA AT YOUR OWN RISK

Hi TENMINUTE,

We finally heard back from the casino. They looked into your account and we are waiting for their official representative to post their reply here on the forum. They are also going to get in touch with you. Please keep an eye on this topic, we should get the answer soon. 

I’m pleased they finally got back to you. I want to simply know why the other players acc was left open with them saying they gave him a break because of his long play with site (read heavy losses) and yet my new acc was closed for same offense. Thanks 

Hello,

We’d like to start off by apologizing for the delay in our response. While we’re unable to provide specific details publically, we'd like to try and address some of the concerns raised in this thread.

The investigation of this issue did take some time as a decision like this is never made in haste, and requires a thorough examination. With that said, this simply isn't a situation of a player signing up and accessing their account from a shared computer. Through an in-depth review, there was conclusive evidence that there were multiple violations of our Terms of Service.

After careful consideration of all facts, the account was disabled in accordance with these Terms of Service.

A member of our Player Advocacy Team will reach out to TENMINUTE today to address and clarify the concerns that are still outstanding.

Best regards, 

Bovada Service

Thats it? Thats laughable. How about telling everyone why two accounts acused of doing same thing are not treated the same and why the account with over $60k in losses (could be even more) is allowed to keep playing and yet the other newer account thats up a bunch was closed and the funds confiscated. 

I never hid the fact I used the same PC as another player. I readily told them that the other player was the reason I knew about Bovada. I saw them play blackjack at the office and when he was done playing I joined to play. I didnt take any bonuses and doing this did not give me any advantage or upper hand over the house. If they want to close my account for this fine but taking the money in the account is just wrong. The only reason to take funds in an account is if they were able to have a program that manipulated the RNG or deposited using a stolen credit card or something like that. 

For anyone following my case with Bovada after 2 weeks waiting for a reply Bovada finally posted a laughable reply on this forum that simply said I shared a PC with another player so they closed the account. No mention of the other account that was left open that supposedly violated the same rules and no mention of why they needed to steal my $14k balance. As I have always said I didnt know i couldnt share a PC with another player its a offfice PC used by many people. All i asked them is to return my money and leave acc closed if they want.

Bovada and it's sisters casinos must be avoid at all cost, I think what they are doing is not only unfair but it's very clear they stole player's money. Their reply to this issue did not cleared things up, vague answers are useless, they might as well not replying. If you don't want to pay the winnings, at least give the deposited money back, close the player's account, problem solved. To make it clear thou, it was a very unwise move from the player's part for not reading the TnC but the casino did not even willing to informed us what is exactly the player did wrong. RTG casino is notorious for their making excuses not to pay their players, I had bad experience with a few RTG casinos in the past and since then I do not trust any of them anymore because the majority of RTG casinos are rogue, they have way more unresolved complaints than resolved complaints and yet, those rogue casinos are still running, nobody stop them and people fell into their traps again and again.

No one reads the terms and conditions before playing you do what everyone does which is click the little box and agree to whatever. If your not planning to cheat then you dont mind doing this as your intentions are good. The same way as no one reads the back of a parking ticket before parking. When I found out Bovada had given up their gaming license as their governing body will not license anyone catering to Noth American players it said it all. Most companies would of gone right out and applied for a gaming license elsewhere. Bovada decided it was better to operate unlicensed. I thought they were a big enough company that they wouldnt steal $14k but I guess not.

Well, that's your first mistake there, terms and conditions are there for a reason and I understand it's boring to read them but by skipping it, signing up, you are automatically agreed to them, this mistake has cost you a fortune, online casinos are more harsh nowadays and they update their terms more frequently. Then again, some casinos can detect multiple sign ups and block new sign up from completing and Bovada clearly does not. Not reading the TnC is the mistake many people made and a lot of money is lost by it. I am afraid you won't see your money again if the casino decided not to pay and since they are unlicensed, you can't get anywhere with this. Better to move on and forget about it. Learn from your mistake.

I will not let it go. A casino can not be allowed to freroll players by letting them play and then not paying if they win by examining the small print. Its a joke that a unlicensed casino that has 10+ fake retail companies it uses for credit card deposits is so concerned over a shared PC that gained me no advantage over the house. Plus shouldnt the rules apply to every acc or just the ones that win money?

You are not the first and unfortunately also will not be the last who has trouble with RTG casinos but the fact is, if you're stopped by the police for ignoring a traffic sign, 'sorry sir, I didn't see it' is just another excuse to them. Don't get me wrong, I really think the casino should at least give you your deposited money back but like I said before, the casino is unlicensed so you can't file a complaint because there's no one to complaint at, there's a reason why the do not have any license anymore. Trying to get your money from them is like spitting against the wind, it will blow back in your face, waste of time and a lot of headaches, in worse cases it will affect your social life. My advise? Stay away from RTG casinos, go to vegas instead.

For anyone following this. Bovadas player advocacy department reached out to me and i gave them all the facts. They are looking into it and I think they are going to resolve this as I think now they realize they handled it wrong

Hi TENMINUTE, 

We appreciate your patience. Someone from the Player Advocacy Team will contact you again this afternoon. 

Best Regards, 

Bovada Service

For anyone following my story, Bovada  has a group that does mediations for disputes on their website.  When my case was referred to them I was skeptical as they of course work for Bovada.  I gave them a very detailed account of the facts of this case and I am pleased to say that after about a two week. They emailed me and have ruled in my favor that even though I did violate some terms and conditions it was not done maliciously or with intent to cheat   This was my point all along and so I am really glad they agreed .  They are recommending that Bovada allow me to withdraw my $14,000 and at that point it will be up to Bovada if I can continue to play there or not   Bovada handled the case well I am pleased to say and I would be very happy to continue playing that if they allowme 

That's very good news TENMINUTE. So happy it has finally been sorted out. Thank you for letting us know. Hope you're going to continue to play there. 

Good luck. 

hello Jessica please allow me to introduce myself.

luke fifield is my name and longtime happy camper at joes has been my game up until recently when my cash back that i look forward to playing has many times now been delayed by days sometimes. and the staff that i speak with just tell me to wait and check back in .

this is very frustrating and constantly having to chase up my cash back after all the deposits i make very regularly. 48,000 turn over in 31days.

Hi Luke fifield,

Could you please provide me with your casino username and tell me which casino you are referring to so we can notify the rep?

Thanks 

hi joefortune and [email protected]

The casino has been notified. Keep an eye on this topic. 

thank you I doubt it will make any difference i know that my account was less then the 10 dollars at 2am and they refuse to calculate and apply now they would rather me wait another 15 hours after I'd deposited again and the circle continues. i want the cash back now while I wait on funds so I can deposit. i male enough deposits regularly enough that it shouldn't be a problem . i also find its who you strike at the time because in three other almost identical situations the representive has been very quick to oblige and calculate and apply the cash back. it's a matter of 20mins at two am yesterday making me wait until 11am tomorrow to receive the cash back. it's out rageouas.

so 56 hours to receive cash back from the day before yesterday that's what it amounts too

The casino is looking into your case. Hope they're going to get back to us shortly. 

Hi Luke fifield,

Our apologies for the delay in our response, and we’re sorry to hear about your experience with Cashback bonuses recently.

We see the bonus was issued shortly after your last post here and the reason you didn’t receive it earlier, was because your balance didn’t meet the requirements on the 29th or 30th. With that said, we see that you are eligible for another Cashback today, and it has been credited to your account.

If we could be of any further assistance, let us know!

Bovada, Slots.lv, ignition, Cafe casino..... Self Exclusion not Honored. 

On April 7, 2017, I submitted a request for permanent self exclusion to slots.lv to include ALL sites within their network. I recieved confirmation that my request was processed. At the time, I believed that they were licensed by the Kahnawake Gaming Commission, which would mean that I was put on the complete blacklist. 

Since then, I was able to create an account  with the exact same information at both ignition and Cafe casino, not realizing that they were sister companies.

After realizing my issue, I contacted Cafe casino customer service and was told that the are not related to slots.lv in any way and that self exclusion doesn't really mean anything.... Obviously that was a lie. This completely violates the self exclusion terms and certainly does not promote responsible gaming or player advocacy.

I should not have been able to open either the ignition or Cafe casino accounts. I should have been flagged immediately with my email address. This did not happen and I was able to deposit and play. Although I completely own and am treating my issue with gambling, part of how the issue is dealt with is permanent self exclusion.  If that is not Honored by the owners of these sites, it is useless for those of us that have an issue. 

Hi Lel5467,

Could you please provide me with your casino username? We're going to investigate it further with the casino. 

 the user name is my email address  

Got it. Thanks. 

Still waiting for the casino to get back to us. We sent reminders so let's see if they are going to reply. 

Hi Lel5467,

We see that you’ve emailed the office of Dispute Resolution, who are currently investigating the situation. As per their response sent to you on August 13th, their investigation can take up to 10 business days, so they’ll be in contact with you by the end of this week with an update.

We appreciate your patience and if you need any assistance in the meantime, please don’t hesitate to contact our customer service team.

Best regards,

CafeCasino

Thanks for the reply. Unfortunately I have not yet heard back. 

Hi Melissa!,  I too have accounts with all of the mentioned casinos, i.e., Bovada, Slots.lv, ignition, Cafe casino.  I have been able to still play at all of those casinos, and so far, I have not been told that I am violating the sister casino rules.  And in many cases, sister company casinos as well as accounts within the same brand.  Some are advertised that it is okay, but then the casinos sometimes change the rules, even after telling you to use the same logins.  Sometimes you are not informed that it is a violation until after you have deposited, win, and attempt to cash out or just make the deposit without no return.  Then your account is closed without your knowledge or informed.  I have had an account closed via chat, then the phone rep closed the other sister casino and told me to use the same login to the first registered casino after reopening.  Then after playing and winning the one that was reopened, I was denied the withdrawal and then the closing and reopening switched around again.

It is very difficult and contradictory in these cases.  How can we verify this officially before making registration and deposits.?  Because, sometimes, there is no way of knowing which casinos are sister casinos within the same brand.

Thank you

2Late4Me

Hi 2Late4Me,

Thanks for your post. I see your point. It can be confusing though especially if casinos change their t&c. We'll send your question to the casino rep. In the meantime please private message me your casino usernames of the brands you played at.

Well it's the end of the week and I've yet to hear anything... 

We'll get in touch with the casino and check if there are any updates regarding your case. 

So I need help claiming this bonus. I have called several times, but “Jed” is never available... and I’ve emailed back too :/

plz help...

Please provide us with your casino username so we can get in touch with them and ask about your bonus. 

I will msg to you by it’s emai

The casino advised us that someone from their team would give you a call. Please let us know once you hear back from them. 

Hi Jessica,

do you support Ignition.lv as well?

My account was disabled and after 3 weeks my account was re-enabled. They verified all my docs and investigation found that I did not violate any of the terms and conditions.

So my account was re-enabled yesterday, I request my withdraw, play slots for 20 min and logout.

I then received a email my account was disabled again.

As instructed, I called and once again no one from that department is available to talk to me.

Can you please help me? 

My username is: [email protected]

Thank you.

Hi kkitty,

Sorry to hear that. We have now emailed the casino rep regarding the issue that you are experiencing. Keep an eye on this thread for the updates.

So i waited for 4 days to get my withdrawal to get approved at Cafe Casino. I was pretty annoyed until Monday morning my withdrawal finally received an approval. It has been almost 48 hours since I received the approval  and now the bitcoin transaction has still not been confirmed on the blockchain. I can see the transaction but since it has not been confirmed at all (btw it needs 6 confirmations) i cannot use it!! I was told that the major hold up is because they sent this bitcoin transaction with only .02 cents of miners fees which is about 1/20th of the least it should have been sent with. So now i have bitcoin floating in neverland that I have 0 control of! Forgive me if this is the fault of some other arbitrary reason that I am unaware of but from what I can tell it is Cafe Casino being very cheap and only attaching .02 cents for an $800 transaction! Visa charges at least .50 cents for pete sake!! If they would have taken a dollar or 2 from my winnings for the mining fee I would have totally been fine with this! Just for comparison sake, at Bovada my withdrawals have been done in 4-10 hours and I have received the bitcoin and confirmed within 15 minutes after receiving it! I

I would be so pissed off if I was you. I don't understand how a casino can say that they sent out a payment then not be available to the person who they sent the payment out to. If they're using a certain wallet they can have the ability to replace the transaction fee with a larger transaction fee. Seems like a casino would go out of their way to pay a higher fee just so that their players are stoked and don't have to go other places to complain about the one thing a casino needs to be good at doing... sending out winnings. LOL if you send me the transaction ID number I can have the transaction accelerated for you. With a fee that low it's sometimes can be a bit of a weight but can be a lot faster than if it's not accelerated. Congratulations on the win BTW!!! What was your lucky game/games if you don't mind me asking? =)

Hi Ryan Wright,

Thank you for sending your casino username in a private message. We have asked the casino rep to look into your case. Keep you posted. 

At 130 last night my bitcoin transaction finally completed! No idea why but 43 hours later after sending my bitcoin I have it! Thanks for having this site to complain and hopefully fix things! 

Hi Ryan Wright,

Thanks for letting us know! Glad we could help!

Hi Ryan Wright, We apologize for the delay in receiving your funds. We’ve experienced a technical issue which caused your payout to be slightly delayed. I see that the withdrawal was successfully processed and sent to the bitcoin wallet address you provided. If you require further assistance feel free to contact our customer service. Regards, Café Casino

Hi kkitty,

We apologize for any confusion in regard to your account status.

Our Account Team needs to do their diligence and review your account once again.

You’ll receive a notification, once it’s been completed.

We appreciate your continued patience in regard to this matter.

Ignition Casino