Bovada.Lv, Slots.lv, Bodog.eu, Café Casino, Ignition Casino, Joe Fortune, Bodog.com Support and Complaints Thread

@stish - We've got an update from the casino.

They advised that they will review your case and get in touch with you directly. 

Please keep us updated on the outcome. 

Yes, I have been going back & forth with them. I have followed their suggestions, like clearing the cache & cookies, but nothing works. I have tried on three different devices & four different browsers, but nothing helps. My account was re-enabled after many years of inactivity (it was still Bodog Casino when I last played) & since one of the many error messages I get is that "There was a problem authenticating your account", I believe it has something to do with that. I also have no problem playing at other casinos, so it can't be my devices. I'll keep you posted.

Hey Stish,

We're sorry to learn that you're having issues playing in the casino and that your email has not yet been answered, we'd be happy to help. Emails are received in the order they're provided and queue volume, that may be as to why you've not yet been answered. For your own security, we advise that you contact our Customer Support via chat or phone for assistance from our customer service team. Click here for information on how to contact our customer service team.

I was playing keno on Bovada, 25 games on auto play. On the 3rd round I hit 6/7, I was not able to grab a screenshot fast enough to show the 6 numbers hit but then realized on the bottom of the screen it shows the rounds/hits/ $ won. I was able to screen shot this and also the last screens that show my wins, the 6/7 was not listed and one of the wins shows 4 numbers hit but lists above as only hitting 1 number.

This is obviously a keno glitch that I’m now concerned wondering how many other times this has happened and I never saw it. I have tried contacting Bovada via email with no response, chatted and was told it was escalated but it has been 3-4 days now with really no response.

My emails are being replied too. I think you meant to reply to RyanC's post.

It appears that reply was made prior to my post. I think they were replying to your post or someone else. 

You are correct. It must have been a reply to my post from a week ago; not my latest post.

Still waiting for resolution. The last communication I received was on 12/19 which stated "Your issue was escalated to our Support Team for review. We will respond with an update once one is received." Since then I noticed I can't even login; I get a message saying that my account has been disabled. It is going on 3 weeks I have been dealing with the issue & I'm wondering if they are still trying to resolve it or did they just disable my account?

Hi stish, 

We'll ask them for an update. Keep you posted. 

Hello Stish,

We noticed that your account was dormant due to inactivity, to re-enable you need to contact our Customer Service department through the link here

They will verify your account security questions to re-enable your account.

Best Regards,
Bovada Service

Again? I did this the beginning of December & it was reactivated:

December 3:

"Thanks for contacting Bovada Customer Service.
We understand your concerns regarding accessing your account.
A review of the account shows that it was disabled due to inactivity.
In order to re-enable your account, reply with the correct answers for your security questions:"

December 4:

"Thanks for contacting Bovada Customer Service.
The answers you provided are correct. Your account has been re-enabled."

Around December 7th I logged into my account & made a deposit, but I could not play because the games would not load & error messages kept popping up. I have been going back & forth with customer service & the last communication I received was on the 19th:

"Your issue was escalated to our Support Team for review. We will respond with an update once one is received."

About a week ago I was going to try & login to see if the issue had been resolved, but I noticed my account was deactivated again.

Hello Stish,

We'd like to apologize for the delay in this situation. We can confirm the Casino Play issue has been looked into and now has been fully resolved.

Your account has been tagged with a notification for the agent to re-enable once security questions are verified.

We truly appreciate your patience throughout all this.

Best Regards,
Bovada Service

Am I suppose to do something on my end or are they going to send verification questions again or use the answers I previously gave them?

Hi stish, we've now asked the casino rep to confirm if you should answer the verification questions again or not. Keep you posted. 

Hello Stish,

For your account security, you need to contact our Customer Service department through the link here https://www.bovada.lv/help/search-content/how-do-i-contact-customer-service

They will verify your account security questions to re-enable your account.

Best Regards,
Bovada Service

Hi Team at LCB, 

would love some assistance. I've been playing on Ignition Casino for roughly 2 years and am probably down 1-2k US over the journey.

I believe I have played a lot recently and finally got to gold status. 

Anyway, long story short (15th Jan, 2020)....I finally had a decent win and tried to cash out 900 dollars - then overnight they blocked my account (wasn't giving a reason) and they also declined the withdrawal. I always played by the rules of the casino and there was no bonuses involved in the withdrawal. 

I also had roughly $200 left in my account too. 

happy to direct message with a moderator with more details about the email chain I've been receiving but getting absolutely nowhere. 

thanks, Matt

Hi MTurbo22,

Can you please private message me your casino username and we'll ask The Casino Rep to assist with the issue you're having at Ignition casino. 

Hi Tania, 

have private messaged you :)

Hi MTurbo22, 

Thank you for sending your account info. The Casino Rep has been notified.
Keep an eye on this thread for the updates. 

Hello MTurbo22,

We have reviewed the situation and can see that an agent attempted to reach you, however, the number provided was not in service. Due to this we requested an updated phone number and have been able to make contact. The agent was able to discuss the VPN usage on your account and was explained that the use of it is against our Terms of Service.

This information has been acknowledged, and will now be able to request a new withdraw to be able to receive your funds.

Best Regards,
Ignition Casino Player Advocacy

I'm going through the same ordeal at the moment.  However mine happened in the reverse order.  My first $50 dollar transaction went though fine.  I attempted two more transactions that declined from the same card and in that process I was charged $50 more dollars and applicable fees.  Customer service came me the same runaround as far as this is a preauthorized hold and I will be refunded in 10 days blah blah blah!  A day later the transaction gets completed on my bank statement so how on earth is it a preauthorized hold if the money came out my account and posted as completed?  I think to get my money back I'll have to report it as fraudulent to my bank and a double charge of some sort? 

The casino rep has been informed. Keep you posted. 

Hi, I am having cafecasino withdrawal issues. The first time it took forever having to verify my documents but after that the past dozen have been very smooth and process at exactly 72 hours. Currently support is giving me the runaround though and I don't know what else to do and fear it'll take that long again. I was expecting this money when it would have normally come and it's slightly urgent. thank you 

I'll pm info

Thanks for the info. We'll norify the casino rep. 

HI awynne,

The casino rep confirms that there was a withdrawal process on 12th April. Could you please confirm you got an email from them? 

Thanks

hi there, 

This may sound like a really dumb question from a total newbie, but I just discovered that Bovada, Ignition and Slots.lv were all part of the same group of casinos (duh...not sure why I didn't figure that out).  Anyway, I am new to the world of online gaming, so I have been opening accounts at several online casinos just to see which one I like.  I opened one at Bovada and one at Slots.lv.  I only funded one though.  Is that permitted?  In other words, am I allowed to have ONE account at each of those casinos or is there a rule saying that I can only have one or the other since they are some how related to each other?  Can someone please let me know before I fund and play at any other of the casinos?  I just want to make sure I don't make any mistakes since I'm just now learning that a lot of the casinos are all owned by the same company...

Thanks

Hi vst,

You can play at sister brands, the ones that belong to the same affiliate group, only if it is stated in T&C that it is now allowed so it's always good before you deposit get in touch with a casino support. As far as I can see in their terms there is no such limitation. 

So in super frustrated with this site because they conoletely took away bonuses from me and now are only giving me bitcoin bonuses as the mystery bonus instead of regular card deposit bonuses as nornal. They did not give me any kind of heads up at all. I tried talking with chat several ti.ea out the issue and they always  give me the run around without any straight answers. This is super frustrating because ive spent thousands of my hard earned dollars here and now all of a sudden they do not want to give me regular bonuses , insteas they are givingmbitcoun only mystery bonuses because i deposited with bitcoin in the past. I dont have direct access to bitcoin and ive told several chat reps this many tines.. all they have to  say is that itz their bonuses department that takes care of all bonus stuff and they never want to help me figure it out. Please help

Hi Cortney Rayne,

Please private message me your casino username so we can notify the casino and ask for the explanation. 

Hi,

I am having similiar problems. I won the 777 progressive jackpot yesterday morning of $170,000 and about an hour later was locked out of my account.

I requested my first ever withdrawal of $9,500 (maximum allowed) before getting locked out. I have deposited plenty prior to this and never had any issues with my account.  Now, I cannot use or access my account at all.

Its probably cause of the size of the win and for your protection. Imagine if someone got into your account and just to be a D**k blew thru all your winnings? I gotta ask, to get the gold 7's for the jackpot do you need to be playing max bet? I cant imagine they would let you win if you were betting 20 cents a spin. I dont think ive ever seen 1 gold 7 come up during bonus nevermind all 3. Congrats bud

Thanks for the reply, I really hope that is the situation. It's very frustrating not knowing what's happening.

I was betting the maximum when I got it - not sure if that is a requirement or not. I had never seen one gold 7 before that either. I read somewhere that they don't tease with the golds haha

Hi kgoods,

Please provide me with your casino username. We'll notify the casino as soon as we get your account details. 

Thanks Melissa. I have just sent you my username via direct message.

Hi Melissa, just checking if there has been any update? Thanks.

I hope we'll get the answer today. Keep you posted. 

We got a feedback from the casino rep. Namely, they emailed you and tried to reach you on the phone. You need to contact their Financial services. Please do as they advise you and let us know once you hear from them. 

They have definitely not phoned me. I have emailed them repeatedly and I keep getting told I need to speak with someone on the phone, but they will not provide a phone number.

The financial services team told me to contact them via the chat and the chat says I need to be called. Do you have a contact number for the financial services team?

Hi Melissa,

Do you have any update here? I have not received a phone call and am still being told via email and chat, that a phone call is the only way to resolve this issue. I can’t get a number to call though, and they keep promising to call but have not done so.

Thanks for your assistance.

We'll double check again with the casino rep whom you should contact. 

The casino rep forwarded your message to the player advocacy team so they will let you know what to do. 

Hi MelissaN,

Ignition was having btc and BCH deposit issues a few hours ago. I made a BCH deposit just before they realized there was a problem (I sent the BCH 9 hours ago). My balance still has not updated. I've talked to numerous people that tell me it should get updated "soon". But I've been told that for the past 5 hours. I've been assured my transaction is fine and told that the system is just backed up. But the system was fixed 3 hours ago. I'd like to know what's going on.

Thanks!

Thanks for letting us know. We are going to check with the casino rep what's going on. Keep you updated. 

Hi, I am just following up to see if there is any update? My ignition casino account was disabled 5 days ago, shortly after winning a $170,000 jackpot on 777. I have not been able to get any help from their support. Thanks, Katie

@kgoods - I stopped by the main office for ignition casino and I know why you cant get thru to anybody.

This is actually alot of money. You would think they would try to keep in touch with the winner a little bit better. If you win 2000 dollars in vegas you'll have the slot tech pulling the meter read, a casino host getting your handpay with w-2 and a cocktail waitress asking you what you would like to drink. If you win 170k they are rolling out the red carpet for you, trust me. In this situation all the winner gets is a "oh yeah, we tried to call you" or "yeah you need to call the financial services department and NO i dont know the number even though they are in the next cube from me"

Ive been checking this thread all night waiting to see what the rep says. Glad i wasnt holding my breath.

Thanks, I totally agree. It's really bizarre, as you say live, a casino host would be doing everything they can to get you to stay. Here, they kick you out and the service is completely opposite to red carpet.

They tried to call once yesterday and I missed it. Replies overnight are back to the - we'll call you in 24-48 hours - which was 5 days last time.

Please let us know as soon as you hear from them. 

Thanks Melissa, are you able to follow up with them?

We haven't heard from them since yesterday. Sure, we'll email them again.