BonusBlitz Casino Support and Complaints Thread

I recently won $50 from bonus blitz free 75 spins. I tried to withdraw the $50 and it declined and said something about a deposit required. I had about $18 in LTC in my crypto portfolio so I decided to deposit it to bonus blitz hoping that would release my $50. Shocker, the $18 transaction is complete and no money is showing in my account on bonus blitz almost an hour later. I emailed support and their response was to attempt a withdraw so they could tell me my play requirements, even though not even 24 hours ago I did attempt 2 withdraws, so clearly they either don't care or didn't even bother checking. 

Hello watty2193,

We are sorry to hear that you are having this kind of issue.

Do you have any proof that you made a deposit?

Yes, the picture I just attached to my original post. 

If you are familiar with crypto, you look up the address I sent my money too see that it is a wallet associated with bonus blitz 

Hello watty2193,

Thanks for the update.

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks!

Hello watty2193,

Can you please send us your casino username/id via private message?

Hello watty2193,

We will close this complaint due to the inactivity of the submitter.

Where can i find the account verification Form? I have sent my ID and selfie already but have gotten no email update and I can't get a real person in the live chat just a chat bot that is of no help.

I'm trying to cash out here and the longer the money stays in the casino account the more I keep dipping into to play more. 

*This is for bonus blitz casino

Hello Mattgibson,

First of all, welcome to LCB! Glad to have you here. 

Please take a full LCB review of this casino here.

Regarding your question:
 

KYC Documents

• ID card, passport, driver's license
• Proof of address
• Proof of payment method ownership
• Proof of deposit
• Time for document verification: 0 - 5 days

• Via email to support(at)bonusblitz.com

Regards,

An incredibly bad experience. I deposited, I took a bonus of 500 plus 500 spins. I have fulfilled the conditions for spinning, I have written to support asking if I can withdraw money. And he said no, that I have to keep playing because the bonus is deducted from my winnings. He gave me bad advice and I lost everything. His guilt was also admitted by his other support colleagues. Despite the fact that six out of eight operators disconnected without giving a reason when I tried to resolve the situation. I haven't encountered such disgusting behavior for a long time. As compensation, they offered me a ten-dollar free chip with a maximum withdrawal of $50 and 30x wagering. What can I do? 

Hello Eva Kalinová,

First of all, welcome to LCB! Glad to have you here. 

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case, so we can update you with more information?

Thanks!

Hello Eva Kalinová,

Can you please send us your casino username/id via private message?

Regards,

Hello Eva Kalinová,

We will close this complaint due to the inactivity of the submitter.

Well... ain't that something. Signed up (a while ago) with a welcome offer. Wasn't the greatest experience. Didn't go back. Then I got an email a couple weeks ago for a $111 or so free chip. Completed the wagering requirements (kinda surprisingly). Knew I was going to need to complete the KYC. So I set some money aside to put into my crypto wallet (been empty for a little while, personal choice). Take my selfies and everything they wanted (on Feb 23). Submitted via the casino website AND via email just to be on the safe side. Get an email early early this morning saying everything was accepted, verification complete, and I could proceed to "contact our Customer Service and the Payments Team to continue with the withdrawal procedure." (Direct quote from the email btw).

And then this happened (see attached photo). I mean really? Deleted my account to avoid paying out $50? That's low. Low and petty. That's like ending a friendship because your friend wouldn't give you a cigarette when you asked for one. It just doesn't make sense to me. 

edit to add: I mean... I've misunderstood things before. We all have. But this one is kinda hard to take any other way than "hey you took 2 free promotions in a row. We don't wanna pay you so we're gonna delete your account. Also please ignore the other T&C that state the exception is if it comes from the casino themselves, then you can absolutely have 2 free promos in a row. But ignore that part since we don't wanna pay you. There's the door." 

And I apologize now if I actually am interpreting this incorrectly. Just got me flustered is all. 

Hello SmoogleDorp,

First of all, welcome to LCB! Glad to have you here. 

Sorry to hear about your experience; many casinos prohibit the consecutive redemption of multiple no-deposit bonuses. Unless otherwise stated, you must have an active depositing account to cash out. If a Player redeems one no-deposit bonus and is then offered another, the Player must make a real money deposit into their account in the interim to be eligible to redeem the second no-deposit bonus.

7.1.d This was the first email I got from them in a long time. And I have yet to experience any of these casinos (their sister sites) allow a user to mistakenly claim a coupon. They're pretty on top of that. So I'm guessing "unless otherwise stated" applies here.

Hello SmoogleDorp,

Because our website is geo-targeted, we recommend that you visit the list of all casinos to find the best-rated ones suitable for you.

Perhaps some other casino's terms and conditions will meet your needs. Please carefully read the casino's terms and conditions before engaging with the website.

We will mark this complaint Resolved.

Regards,

Is there any bonus code forums for blitz casino.  Like there is for yabby, extreme, Limitless, etc

Hello cboyce585,

If you are interested in bonuses, here are some links you may find useful

• Here you will see the list of Casinos that have Free Spin Bonuses.
• Following this link, you will be provided with a list of casinos that are offering No Deposit Bonuses.
• No deposit codes are updated daily and can be found here. 
• In this link, you will see our Exclusive No Deposit Bonuses only for LCB members.