Bobby Casino Support and Complaints Thread

I have sent 2 different bitcoins addresses from 2  different wallets and they Say that they are invalid, i'm sending here a screenshot of each bitcoin address and a screenshot of the Blockchair page where You can check if a bitcoin address is valid or not.

Probably they check the bitcoin address  in a pagar where they check other types of Crypto currency, is just a matter of checking it, and accept the mistake, that is all that it takes.

The problem is that they do not pay attention to what You send as documents, or even read your request, just take a look of the last chat.

Look at the last chat!!!!

They did not read it, they didnt knew what i was looking for

In the electronic wallets You can not choosse the bitcoin adress, is assigned by the wallets availability of addresses ando if You get a 34 characters thats what you use, or if you get a 42 characters thats what you use, now tell me if you are going to collect bitcoins but the address of the bitcoin that you are getting paid is 42 characters,would it make it less valuable? Would You reject it because You want a 34 character bitcoin? Come One, that does not make it less valuable!

All that are excuses!

Hey mackoyone,

We will forward all of this attachments to Casino Rep and will let you know when we get an update. Please keep us posted.

UPDATE

I Open a new bitcoin wallet just sent the 34 alphanumeric characters bitcoin address as they want.

Hopefully they will pay!

Hi mackoyone,

We received your Bitcoin address today and we have processed your withdrawal. Kindly let us know once you receive your funds :)

This is the last UPDATE, I got paid the withdrawal un bitcoin that started 53 days ago., 

Thanks to bobby casino but first 

I Appologize if i ofended any one with whatbi wrote, i did not mean to ofrend any body,  it was the frustation that i felt, My respecto yo bobby casino for honoring the payment! 

And My GRATITUDE and  APPRECIATION to LCB (all of You, each One of the people that work in LCB)

KEEP UP GUYS. You are the Best!

Hey mackoyone,

We are  happy to hear such a great news. Congratulations for your winnings, and hope that you will enjoy your further entertainment! 

I have been waiting for several weeks going on months on a $100 Withdrawal from Bobby Casino. I first got the multi step request denied because you have 24 hours to provide updated documents or they cancel and you have to start the whole process over. First problem was they don't accept screen shots of utility bill, then pdf is ok if it hasn't been saved, transfered, ect. (Original only). Then the withdraw amount was wrong. Now that I've completed all the hoops I'm just in withdraw limbo. Now I can't access live chat either which seems odd to me. I wouldn't recommend depositing any money to this casino because it could take months to cash out if ever. 

Hello Highroller702,

Can you please send us your Casino Username via private message so we can get in touch with Casino Representative in order to help you?

Hello Highroller702,

We are still waiting for your credentials so we can get in touch with Casino Representative. Please send us  via private message to be able to help you.

Hi, my name is Steven and I am having troubles getting my documents verified. I sent them in everything that I've sent all the other casinos. I never had a problem. I received an email back and this is what it said. 

We regret to inform you that the Address proof which you have shared is valid. However it is not a complete document. 

We request you to share a complete document in PDF format, In order to process the KYC verification further. Can someone tell what it is they want 

Hello Deadeye39,

Could you please send us your Casino Username via private message so we can get in touch with Casino Representative in order to help you?

I have sent a few messages about Bobby casino and the verification t Ty hat I'm having troubles with can someone please help me with this situation. Deadeye39

Hello Deadeye39,

Thanks for sharing your credentials. We will send them an email about your concerns in order to help you. Please keep you posted.

Hello Highroller702,

We need your credentials to be able to reach out to Casino Representative in order to help you. Please send us via private message.

Hello Highroller702,

We will be closing this complaint due to inactivity of submitter.

Hello Deadeye39,

We are still without an update from  Casino Rep. We will send them a reminder email to try to speed up the process. Keep you posted.

I have been waiting two months now for $100 payout in Bitcoin. Nobody is responding to my emails but maybe once. And they keep telling me to wait for the payouts department to contact me and I keep waiting. I'm already verified with kyc and I cannot get even a update on my widthdrawl request for $100! I have sent numerous emails and they are ignoring me no response! Please hellp guys!!¡;(

Hello TiaKay360,

Could you send us please your Casino Username via private message so we can get in touch with Casino Representative regarding this issue?

Hello Deadeye39,

We haven't got any response from Casino Rep since Thursday but I am sure that he will get back to us as soon as possible. Once we get a response we will let you know. Keep you posted.

Hi Deadeye39,

We have just reviewed your documents. As per our KYC terms,

-Proof of Address not older than 3 months showing player’s full name, address (matching the account information) and issuing date (Utility bills such as cable, internet, telephone, mobile, cable, gas, DTH connection, electricity, municipality or Bank/Credit card statement.

You have shared Bank of America document but it is folded. Hence we cannot view complete information like issuing date which is mandatory. 

Hence we have requested you to share complete document without folding.

Regards,

Bobby Casino

Hello TiaKay360,

We are still waiting for your credentials. Please send us  via private message to be able to help you.

Hello TiaKay360,

Please send us your Casino username  via private message so we can help you.

Hello TiaKay360,

Please send us your casino username via private message .

Thank you

Hello Deadeye39,

Can you tell us please is your case resolved?

No there was nothing wrong with the Bank of America verification that I sent you guys I will send it to LCB and see what they say about that situation I have been living in the same home since I've been playing online and have been approved by dozens and dozens more so I don't know what the problem is but it's ridiculous. 

No it's not and it's so frustrating I don't have time to play this game with them. 

Hello Deadeye39,

We will reach out to them again to see what is happening with the verification. Keep you posted.

Hello TiaKay360,

We will be closing this complaint due to inactivity of submitter.

Hi TiaKay360,

Your Payment was already processed to your bitcoin. Kindly confirm the receipt of payment.

Regards,

Bobby Casino

Hello Deadeye39,

We have reviewed your documents. We have received "Bank of America" document for address proof. However, you have shared folded documents. Hence they were not approved.

Kindly share the complete documents without folding.

Regards,

Bobby Casino

Hello Deadeye39,

As Casino Rep clarified this situation, please provide them with all required documents and you will be fully verified in the shortest possible time.

Thank you.

Hi Highroller702,

Our withdrawal team has processed your withdrawal. Kindly let us know once you receive your funds.

Kind Regards,

Bobby Casino

Hi I have been trying to get my withdrawal processed since November 27th. I have submitted 8 withdrawal requests with the most recent being January 1st. My KYC documents finally got accepted January 2nd. January 9th they said my bitcoin address expired?? So I sent it again and now I keep being told it's under review and will be processed soon. I have been told it would be expedited but it just feels like delay tactics. My username is Lordlixxxalot. 

Hello KimiWorthen102,

Thanks for reaching out to us. We will notify Casino Representative about your concerns, and once we get a response we will let you know. Please keep you posted.

They finally gave me my widthdrawl. I mean took long enough it was only $100! Bitcoin. Anyways I just wanted every one to know that bobby casino finally gave me my widthdrawl. Sure did have to complain a lot tho!

Hello TiaKay360,

We are happy to hear such a great news! Enjoy your winnings! 

I have a question regarding Bobby Casinos, and it does have to do with withdrawals.  When you make a deposit and claim a bonus there is naturally an amount that must be played through.  To date I have made at least 4 deposits and received bonuses on these deposits.  I have done well playing the games. Every time I have gotten to over 1000.00 plus I check to see where I am as far as the required play through amount goes.  And every time I have checked at that point it has always been this outrageous amount that is needed to play through. so of course I back out of the withdrawal area and continue to play hoping that I can meet the play through amount.  Well this last time I got a bonus with my deposit I checked the T&C and felt the play through was reasonable.   However, as I get into playing the games about 12 hours pass and I am again at a little under 1500.  So I go to the withdrawal page and find that the amount I am expected to play through is 81,000.00 and at that time I had only wagered 29,947.40.  So I leave the withdrawal and resign to the fact that I will never make that play through amount.  Well as usual I played the funds down to 6 cents and I decided to check just for S&G to see how close I came to meeting the wager requirements.  And oh what a surprise I find on the withdrawal page.  The first thing I noticed is that the wagering amount dropped to 10,500.00 and the amount now listed for what I have wagered was dropped down to 16,978.00 Quite the drop from having initially read the amount to at 1PM to be 29,947.40.  The wagering amount required was dropped to 10,500. which was more in line with what I thought the wager requirements would have been to begin with.  I contact Chat support and asked for a reason for these discrepancies and was told twice that the T&C on the bonus I redeemed was 30X the Deposit and bonus amount. Which would be right since the deposit I made was 40.00 and the bonus amount received was 310.   Twice the support agent gave the same information regarding the play though or wager amount that was listed in the T&C  I explained to her twice that those were not the amounts initially listed on my account.  And could she tell me why this has always been the case when I have decided I would cash out. She of course did not have an answer and told me to write an email to the Support department describing this issue.  I have done that, but I want to know if anyone else has noticed this issue when checking out the amount necessary to wager before attempting to cash out?      I also want to know from this casino why this has happened. 

Ameririshmum

Hello Aileen Dodge,

Thanks for reaching out to us. We will notify Casino Representative about your concerns, and hope that you will get a quick reply. Please keep you posted.

Hello Deadeye39,

Do you have any updates regarding this matter? Is there progress in this case?

I'll let you know if they ever contact me if they respond to the email I sent.  I have a feeling they really do not care because to supply false information like that is totally a financial benefit to them.   Has anyone else ever made this complaint? Or other people don't check that information when they are playing?  I would make another deposit with the same bonus and take a screenshot of the withdrawal page that had the bogus information on it.  But there is no telling how the games will pay now that I have voiced this concern.  And I will not waste my money on a site that is not trustworthy! 

Well here it is Wednesday January 18th and I have still not heard anything from Bobby casino Support!  I would love to say that it is surprising, but I honestly wasn't expecting anyone to respond to my inquiry and complaint. Especially if this casino has chronically been giving out temporary bogus wager requirement information to paying customers and it has been a financial windfall for them.  Which it would be too!   I certainly won't make any more deposits to this casino and I just might have to do an online video explaining why it would financially benefit a casino to give out temporary bogus wagering requirements to its cash paying customers.  And how customers wouldn't realize this was happening unless they check the active status of their wagering requirements during play and then after they have finished playing.  The best advice is not just understanding the Terms and conditions of a promo.  You should also write down the exact required wagering amount and try to keep an approximation of what you have wagered to the point of meeting that stated requirement.  If you check the information and it is wrong, immediately take a screenshot of that information then stop betting and contact support to find out what exactly is going on. I am sure they will take care of their errors right away and then make sure you have the proper updated active information available to you. 

I also need to change my review of this casino!! To suggest it be blacklisted because of this swindle. 

Hello Aileen Dodge,

We are waiting for their response. We will send them a reminder email to try to speed up the process if it's possible. Please keep you posted.

Hi Aileen Dodge,

Your probabilities of winning are entirely based on luck. We are powerless to change anything from our end. By playing, you could have lost them. All spins are also generated at random.

Bobby Casino rep did you even read my email? Because your response to me is BOGUS!!! 

Quote: Your probabilities of winning are entirely based on luck. We are powerless to change anything from our end. By playing, you could have lost them. All spins are also generated at random "

My issue has nothing to do with odds or RTP percentages.  My issue involves your casino posting misleading and Bogus information regarding Wager requirements and the amount the customer has already waged to meet the Terms and conditions your casino sets on any promotional offers the customer might use when making a deposit on this site.

How about actually reading and comprehending what my email stated and then getting back to me with a response that addresses the issue.  I will be changing my review of this casino because I do believe this issue, I have emailed this casino about is intentional and a financial windfall for this casino as long as no one catches on while it is happening.   

Hello Aileen Dodge,

We will forward your concerns to Casino Rep again. Keep an eye on this thread.

Hi Aileen, 

Could you provide me with your username please so that I can help you out with this?

Any update from the rep? It's been 3 days and I saw that she was responding to people yesterday but I haven't heard anything. 

Hello KimiWorthen102,

We'll ping the casino representative and ask for an update regarding your case. Keep you posted on this thread.