BingoHall, VicsBingo, BingoCanada, SouthBeachBingo, InstantBingo, BingoForMoney

Hi bingo friends,

My name is Angela and I am happy to announce that I will be answering any questions you might have about BingoHall, VicsBingo, BingoCanada, SouthBeachBingo, InstantBingo and BingoForMoney. I am waiting for your feedback on this thread.

Kind regards,
Angela. 

Welcome Angela 

Welcome Angela! 

We are happy to have you here with us. 

Hi I tried to claim the no deposit bonus at instant bingo and was unable to, live support wanted a deposit and when I gave the code went to check and never returned d/c the chat?
username dp1221

Dear dsmurf,

I'm sorry to hear you were disconnected. I will personally ensure you receive your no deposit bonus as soon as I have the information I requested via PM.

Kind regards,
Angela. 

Dear dsmurf,

We were able to track the bonus code and the $65 bonus has been successfully added to your Instant Bingo account. Enjoy the games and best of luck!

Thank you for your understanding.
Regards,
Angela. 

Hi Angela,
I was offline yesterday and just saw your message ..Thank you, Thank You I appreciate the effort and quick resolution to my issue!!
Dana

Hi Ronald,

Thank you for your feedback, we are happy you enjoyed your bonuses. Best of luck!

Angela. 

I have two complaints. First of all, at video poker jacks or higher game disconnected and had to be restarted. When I came back 25$ was gone. And also, about your promotion. I redeemed chips from LCB site, but found out that those money we receive on site is not able to be withdrawn at any point, since it is "practice money"

The rep will have to address the game issue. As for the LCB chips you're referring to, do you mean the $65 Exclusive No Deposit Bonus? If so, you are able to withdraw up to $100 as long as you've made a deposit first. The $55 Free Chip in the LCB Shop works the same way.

Please pm me your user name so I can have them take a look at your account.

Dear Froggy,

Thank you for your speedy reply. We would be more than happy to assist Milaneli with the issue they have encountered and we would also like to apologize for the inconvenience caused.

Please be so kind as to provide us with the username Milaneli holds with us so that we can make the necessary amends.

Kind regards,
Angela. 

Dear Milaneli,

Please be so kind as to submit the username you hold with our website via PM or at bingorep@ bingohall.ag, typed together, so that we can investigate your case and provide a resolution as soon as possible.

Thank you for your understanding.

Regards,
Angela. 

Dear Milaneli,

We are sorry you got disconnected, however please note that we have refunded the $25 to your account.

Also, you are able to withdraw up to $100 from the $65 Exclusive No Deposit Bonus as long as you've finished wagering your bonus and made a deposit after that. Please contact your account manager at BingoHall for information on the remaining wagering amount.

Best of luck!

Regards,
Angela. 

Dear Milaneli,

We have checked your game logs and the $450 win was credited played before the refund was added to your account. We have detected no abnormalities whatsoever.

Best of luck,
Angela. 

Dear Milaneli,

Please note that your level has not been reset and that you currently have 4 (four) store credits. As mentioned before, no abnormalities encountered on your account.

Regards,
Angela. 

Dear Milaneli,

Please submit your updated information in an email to security@ bingohall.ag - typed together. 

That, or contact an account manager on Live Chat, whichever option suits you best.

Kind regards,
Angela. 

I have tried depositing at these places and they will not let me, although I have deposited 100's at BingoMania, Casino Extreme, etc..but damn if these places will let me! I got sick of trying. If they don't want my money, I have other online casinos that will!! I will never try or reccommend these casinos, ever!

Dear 4sure4sure,

Please note that for security reasons, certain documents are required of members before receiving their CC deposits. Please contact one of our account managers on Live Chat so they can walk you through your first deposit with us. You could also submit an email to security@ bingohall.ag (typed together) for futher inquiries regarding this matter.

Kind regards,
Angela. 

Dear Milaneli,

One of our Support reps will personally contact you via phone call later today, June 23rd, in order to further assist you with information regarding the remaining required documents.

Thank you for your understanding.
Kind regards,
Angela. 

Dear Milaneli,

Please note that all of your emails were answered to up to this date. Unfortunately, the number you have provided us with is not valid, therefore our attempts at calling you both yesterday and today have been unsuccessful.

Please be so kind as to provide us with a valid phone number in an email to bingorep@ bingohall.ag (typed together) and we will call you as soon as possible in order to assist you. In the meantime, one of our Support reps has emailed you regarding this matter.

Thank you for your understanding.
Regards,
Angela. 

Dear Milaneli,

We would like to inform you that one of our Support reps has contacted you via phone call several times in the past hour and has only gotten background noise on the other end. Please confirm that you are receiving our phone calls.

We kindly ask you to continue this conversation via telephone or email with our Support team in order to clarify this matter and to reach a positive resolution as soon as possible.

Thank you for your understanding.

Regards,
Angela. 

Dear Milaneli,

Please note that our numbers do not display as "Unknown", instead +1 702-919-7972 should appear on your screen. Our calls are getting answered to but the person on the other end refuses to speak. Please continue this conversation via email if you do not feel comfortable carrying this conversation over the telephone.

Regards,
Angela. 

Dear Milaneli,

We kindly ask you to continue this conversation via email with our Support rep in order for this case to reach a positive resolution as soon as possible.

Regards,
Angela. 

Dear Milaneli,

If this was not the case, please accept our sincere apology. Upon your clarification, we understand that there might have been an error with the number or that we have reached the wrong person.

We hope this case will reach a positive outcome shortly.

Thank you for your understanding.

Regards,
Angela. 

Hello, my username on Vacbingo is Milaneli? May I know the reason why my chips got "denied" eventho I got chips on site. But you said to admin blue that request got denied. Cheers.

Dear Milaneli,

We could not identify any Vic's Bingo account  by the name "Milaneli". However, the account "Milaneli" is an active BingoHall account with us, so we have investigated the matter you brought to our attention in connection to the BHL account.

Please note that redeeming free chips is not possible while the account still has an active playable balance. For further information regarding this matter please contact an account manager on our Live Chat.

Thank you for your understanding.

Regards,
Angela. 

Dear Millaneli,

We have credited your account with a $55 free chip. However, please note that unfortunately we will not be able to add more free bonuses until a deposit is made on your account.

If you want to re-enable your free chips option, please contact us on Live Chat and claim your welcome package, that will get you an amazing 500% bonus for your first deposit with us, a 700% bonus on your second deposit and a mind-blowing 816% bonus on your third deposit with us. The real perks are yet to come, so join our community for an extra boost of fun!

Thank you for your understanding.
Best of luck and enjoy the games!

Angela. 

Hello Angela, good to see you here. Unfortunately I have a complaint. I don't play bingo that often due to the sites are not supported by my ipad. However, I checked today after receiving an email from BINGOHALL. Basically it states, we miss you,come back and receive a free $30. Just go to live chat with code &@&&$$&&. Also we will give you 700% on your next deposit of $7... I Did and asked "Brian" may I plz have this bonus code? He replied with, deposit $100 and I'll give you $800. I replied, no, I'd like the free $30 please and later I will deposit $7 to receive the 700%. After nearly 10 mins Brian replied with that's for the second deposit which you've made I'll credit the $30 but no more 700%. I replied with, no...I wish to have the promise in your mailer honoured and if you cannot I shall go to where they do please. Nearly another 10 mins lapsed , so I sent him the "mailer" I received from them, and he finally replied with...."I told you it's in $30, refresh" . I asked, what about your mailer please? And he replied..." I can do better than that, deposit $100 and play with $900. If not there's no 700%".  I then gave up and asked to have the chat emailed to me and he said "you can save it". Needless to say, I will not be depositing anymore there as he was rude,lazy and pushy. I expect the site to comply with there own emails. Attached is the email that was sent from them today. Just astounded!

Dear SnowAngel,

Please be so kind as to provide us with the username you hold with our site in a private message here or in an email message to bingorep @ bingohall.ag (typed together), so that we can investigate your case. We are sorry to hear about your experience and we would like to assist you as soon as possible with this matter.

Kind regards,
Angela. 

Im registered to vicsbingo and deposited and won a litlle, and when i want to withdraw i had to ask for live support,they told me i i had to send my documents and i send all documents (vicsbingo voucher,front side credit card, ID front and back, utillity bill) to [email protected] and to [email protected], because and i still didnt receive any answer after two weeks. Evrything is perfect untill you try or ask in live chat for withdraw evrything gets complicated. really unpleasent experiance that i have never experianced on any other casino or betting site?
username:mannixxx

Dear Pero,

We have looked into it and found that all the documents that you have sent were successfully received and approved. However, in order for us to be able to send the winnings your way, we will also need you to provide us with the payment account. After that you will be able to make a new payout request without any issues.

Our colleague already gave you a call to inform you on all the details, and if there is anything else that you need help with, please do not hesitate to contact us on Live Chat.

Kind regards,
Angela

Dear Angela 

My nick in Bingo hall is zenekk and I will start complaigning aggainst Bingohall in every site and every place in earth cause everybody should know what happend and what kind of answer i get from support Bingo hall!!

So I had big lucky i was thinking whenBingohall called and say awesome news. Yes zenekk winning 1 prize and dreams can come true. I am polish living in Netherlands in Europe so in EU I needed only my ID. I never make passport cause I always make travels just in EU. In friday week before travel I started contact with polish ambasade to get new passport. Monday was this day when probably I can get temporary passport for now. Without ampointment You cannot even go in there and talk. Unfortunelly they didnt look individual before travel. In the day when I should have already everything ready. they start contacting but was already to late. I cant even watch Olympics in tv cause pain coming back everytime when start thinking what a shame for me. Till last moment I tried sell ceremony tickets.. prize 1500 euro each so I could be still happy but even that was to difficult. I winned 1 prize but I get nothing. Only huge dissapoint and questions without answers...

Everywhere its standing 25 juli  like day of  giving award to winner but I I was awarded 3 days later 28 juli afternoon including weekend it was very short time to preper and be ready to go!  Support Bingohall just said to me thety could reach with me.... 

I am definitelly sure I get info about win to late and nothing explain Bingohall in this case. I will keep searching of justice for this delay!!

thanks for answer and everybody thanks for attention

The rep was alerted to your original post so I hope we hear a response on Monday.

Dear Pawel,

It was an unfortunate situation that did not allow you to attend the Rio Olympics opening but this was not due to the fact that we did not try to contact you. We started calling you on the 25th of July, when the winners were announced, but unfortunately we could not get through to you until the 28th.

Regarding the trouble you went through with the embassy, please try to understand that there was not way for us to know that you did not have a passport or that it would take so long for you to obtain one. We are very sorry that these situations prevented you from being at the festivities, but we are sure that many other ocassions will follow. 

Last, but not least, we are confident that more and more winnings and amazing prizes will come your way so do not give up and try to enjoy the games. Luck strickes when you least expect it!

Should you need any other information regarding your account or should you have any concerns, please do not hesitate to contact us on Live Chat or via email to bingohall @ bingohall . ag [typed together] and we will do everything in our power to fix any situation as soon as possible. 

Warm regards,

Angela

What kind of contact did You try to inform me? I already  contact with my mobile company to get help and some possibilietes www.lycamobile.nl. nobody try contact with me between 25 - 28 july. 

Dear Pawel,

We called you the day the winners were announced (25th of July) as well as the following 2 days. Unfortunately, we managed to get in contact with you only on the 28th.

Please note that in case you changed specific information, such as your phone number, there is no way that we can tell. Therefore it is the customer's responsibility to let us know in order for the appropriate information to be updated.

Best wishes,

Angela