Betzest Casino Support and Complaints Thread

Dear Sir,

Since you sent statements till December, we are offering you the possibility to send the remaining months one by one, for January, February and March. 3 separate files.

We repeat, it's not a matter of money, but rather of compliance and regulation.

Thank you

Kind Regards

Casino Manager

sir,  do you mean neteller or domestic bank tranfers?

Is this document the only left to verify my account?

Is my id and address verified?

Dear Sir,

As we mentioned many times in our responses, yes, the statement of the last three months, of the domestic bank would be enough to verify the account.

As soon as you send the required documents, we will proceed with the account verification instantly.

Thank you

Kind Regards

ok, I have sent my last 3 months of transactions of my domestic bank account in a pdf file I hope this fullfill what MGA and your jurisdiction request nenelcb

You did not accepted my las 100 days domestic bank account transactions because this pdf file does not include my address.

It is under my name , bank considers showing a bank statement to the owner, so, the only data is my name.

Do you believe it is not my bank statement?

and, as my address proof was accepted , you have check my bill,  why is mandatory for my addres to be written in my statement?

You have got my national id, my passport,  3 bills, 3 statements and the 100 days period of transactions,  they all belong to me

Could you finish my account verification?

I offer to lose my winning, you won, roll back my original deposit. Could you do so? 

Dear Sir,

The statement that you sent didn't have an address, therefore cannot be considered valid. 

The reason we ask for a statement, since you don't have other utility bills to show, is precisely because of the address.

However, if this can help, we noticed that you sent before a statement from Banco Pa******a.

In that statement, the address was included, so you can send a statement from that bank account, of the last three months, and your account will be verified instantly.

Feel free to cover all the transactions, we are not interested in them.

We just need it of the last three months, and with your address shown clearly.

Thank you

Kind Regards

Sir, you have told me that my address was verified and you had to certify the origin of my funds.

I sent my tax bill, my cell phone bill,  my car insurence bill,  another bank statement from february, in all of them you could see my address

In the case of the last 3 months of a statetement I had to ask the bank to send a pdf file and that was what I sent to you

The monthly statement comes with the address, the other ina  pdf file only with my name

I offer you to close my account please, I understand your intention is not to pay. Roll back my deposit in case you decide it or your T&C allow you. 

Does any member of this forum believe that Betzest.com online casino must investigate player for money laundery at my first withdrawal request of 238 usd???

Dear Sir,

We never stated that we verified your address.

We said that the bank statement of the last three months would be enough, but in the statement you sent the last time, there wasn'tany address shown whatsoever.

The reason we ask for a statement, since you don't have other utility bills to show, is precisely because of the address.

So please, kindly send the necessary documents if you want the account verified.

Thank you 

Kind Regards

Why didn´t you accep my cell phone,  taxes,  insurence, other bank startement, which content my address and ask for a 3 month statement ? You could see my address in each of the docs 

the pdf file was asked to the bank specially and had not the address

I have sent them all.

Hi nenelcb,

Unless you provide the required docs in the format the casino requires your account cannot be verified. There is no use repeating the same thing over and over again. The casino rep explains multiple times why they need this info to be delivered and in this format.

If you don't provide the relevant docs, I'm afraid we can't help you. Thanks for your understanding. 

Hello, melissa, I have provided 5 bills which content my address, post code, name, all, all of them no older than 3 months

This new pdf file given by my bank has this pdf format, transactions , and my name

Don´t you think that betzest casino is going too far into this verification process?

Melissa, I will ask again my bank to include my address in the pdf file, but, it come automatically when you request a statement

Hello, now, they accepted my last 3 months of bank tranfers, I believe

But, they decided to decline other docs that seemed to be accepted

¨¨The photo of Neteller and the telecommunications bill are not accepted on our site. Please, pro¨¨

this was their new request

It is very weird they asked the same docs again

¨1- A utility bill like water, gas, electricity or a bank statement with recent transactions of three months, to prove its authenticity. Your name and home address must be shown on the document. This document must be a PDF file or a photo of the original. Screenshots are not allowed.
2- A Neteller statement in which all your deposits to Betzest and your name are shown. The document should be a PDF file or a photo of the original.¨¨

I have already sent them to them

Hi. After many other verifications and a failed ewallet withdrawal request they accepted my payout request

But, now, they are about to close my account because I used a vpn to log in and request a withdrawal. When I played , I did not uae vpn

Now, they are requesting their final docs before closing my account and confiscating my funds

""

Hope this email finds you well

Using a VPN application is  prohibited on our site. Please consider this email a friendly warning for the future.

Please provide a selfie photo of you holding both your ID and an A4 paper in which you must write “Betzest” and today’s date.

Thank you and best regards,

www.betzest.com""

Mellisa, do you believe betzest.com casino is a fair casino?

It is weird why they behave this way with me as I only won 100 to 150 usd , they address me as a criminal

Now, they asked for more docs after having a dozen ones from me

Regards

Nenelcb

Hi nenelcb,

Using VPN is a big NO. This is a breach of casino T&C and you should not have done this. 

The casino rep explained what kind of documents you need to provide and explained why they couldn't accept those you already sent. He also explained why the verification process is important for them. Using VPN just raised their suspicion. 

Our players don't have issues with Betzest casino and the casino rep answered all your questions and tried to explain the verification.

We did our best to help you. Please read casino T&C carefully next time. 

Ok Mellisa, so, that's it.  My account will be closed.  Will they roll back my deposits or they will take it all?

It looks useless to keep on uploading or sending docs. My account has been verified twice in less than 12 months without a single pay out

I have played vpn free. I've just logged in from a vpn to request the withdrawal

Has any other member had problems with betzest?

Hello nenelcb,

MelissaN has already explained everything to you. Since you've breached the casino's T&C's, there's nothing further we can do to help you. The Casino Representative has been notified and he will post a reply regarding your questions in this thread.

At last, betzest.com sent the payment to me. After a dozen ID and finance verifications.  I thank Mellisa and betzest support rep for their help and for pay eventhough they could confiscate my 238 usd alleging I logged in with a vpn once

Regards

Nenelcb

Thanks for letting us know nenelcb! We're glad to hear you received your payment. Please make sure not to use VPN in the future and make sure to read T&C's carefully since you'll have issues at other online casinos too.