Betzest Casino Support and Complaints Thread

Betzest is a new online Bookmaker and casino 2018 operator that made a phenomenal step into the online industry. With gaming veterans behind the scene, Betzest have already been able to establish themselves as one of the most trusted and reliable gaming companies in the market.

Betzest promises to be the next Sportsbook giant offering, No deposit bonuses, Free Bets and the best odds on worldwide sport events. Fans of live betting will find thousands of betting markets and a variety of lifetime odds on any sports. On the other hand Betzest Casino players will be spoilt for choice by the vast variety of quality slots and table games along with a Betzest branded slot. Combined with No deposit bonuses and Free Spins that are Wager Free, customers will enjoy an exciting casino and live betting experience.

In our aim to provide the best service online we also offer the unique and exclusive support guarantee. Our support team is available through e-mail and live chat. Please visit the support section for further details.

With a solid product range and unique customer support, Betzest becomes the obvious choice for gaming enthusiasts all over the world!

Thank you for choosing Betzest.com as your preferred choice of online gaming. We hope you enjoy playing with us, and if there is anything we can help you with please do not hesitate to contact us.

Our e-mail contact info
Customer support: [email protected]

Welcome on board Betzest. Thanks for joining our forum. 

Welcome to LCB forum Betzest! Thank you for being available to assist our members! 

Welcome to the LCB forum Betzest.  Your introduction and assistance, if needed, will be greatly appreciated.  

Thank you!

2Late4Me

Welcome..

I would suggest either fixing the mobile verification for Canadians or at the very least, not making the $5 NDB dependant on it. Being told by support both live and through offline emails that you're working on it and will contact by mail with updates and then a month or more going by and never being contacted has a way of turning a player away ;-)

If the very offer you're using to get people through the door is causing issues.. one can only question the potential hazards in depositing, KYC verification, withdrawals, etc etc.

Cheers!

Hi burlax,

Please private message me your casino username so that we can ask the Casino Rep for assistance.

Hi burlax,
Thank you for the update, glad we could help!  Please have in mind that your initial (complaint) post will remain in this thread, however, we consider it closed since it has been successfully resolved. 

Good day,

I am trying to withdraw 22 265$ CAD since September 9th from Betzest but they keep delaying payment without provide a timeframe. They tell me my money is safe and not to worry because I will get my money and that it could be a fast resolution or it could take time?? Not sure how that is promoting fair play?

Before making my first deposit on the site, I went on live chat and clearly explained that we are unable to receive payments on Visa in Canada and they reassured me and told me not worry since Betzest will find an alternative solution. So I went ahead and made a deposit of 1452,62$ on September 6th and won. They made the business decision to close my account which I respected since they agreed to let me withdraw my winnings (22 265$)

Then when the time came to withdraw, they told me to make my withdrawals to my Visa card to start and that if it did not work, they would find an alternative solution. I did not understand why they would ask me to withdraw to Visa since it does not work in Canada and most betting sites know but I did anyways just to respect their request.

They are using the excuse they respected their terms and tried to pay my Visa???

After this incident, they requested me to send a bank statement which I did and now I am being told Bank Transfer is not yet available. The Bank Transfer option is clearly available on their website as a withdrawal option and the delays states 2 to 5 business days. Proof available on their site.

Finally, they recently added MuchBetter to the list of payments and I told them I would make the minimum deposit in order to withdraw my money to my MuchBetter account but they said that they only have the option to deposit which is false.

IMPORTANT INFO : I asked my friend to ask live chat with if he can withdraw via MuchBetter if he made a deposit with that option and they confirmed he can. Here is the answer :

[11:06:38]      Client : : I use MuchBetter CANADA so I can use that ya
[11:06:47]      Betzest Agent : : since you are going to use muchbetter to deposit its gonna be the same method to withdraw 

I have never experienced a situation like this and I have played on multiple sites. I have never sent any complaints in the past and have always solved my issues directly with the gaming provider. I have been very patient and professional throughout the process .

They can easily fix this delay by paying my money via MuchBetter or Bank Transfer.

Thank you and have a nice day

Hello DOcn2020,

Could you please send me your casino username in PM inbox and we'll contact the Casino Representative. 

Hello DOcn2020,

Thanks for providing us with your casino username. We've sent an email to the Casino Representative and asked him to reply in this thread.

Hello Sir,

We are very sorry for the incovenience

I investigated on this issue and this it seems to be a sportsbook matter.

Since i am the Casino Manager, i will follow up and let you know ASAP the status of your case.

Kind regards

I will be awaiting your response.

Dear DOcn2020,

According to our records, you won a substantial amount on the 9th of September 2019.

Our financial department processed your withdrawal request right away (within 1-3 minutes time frame from the request), on the 9th of September 2019, however, your bank rejected the payment. We provided proof of this payment processes to the forum administrators. We can also send them via PM directly to you. It proves that we have tried multiple times to complete this transaction.

That said, our financial department are doing everything possible to find an alternative payment method that will work and settle the payment asap. You can always get in touch and get updates about the payment directly from our financial department.

Finally, should you have any additional questions please do not hesitate to PM through the forum and I will gladly assist you.

Thank you very much for understanding,

Kindest regards

Casino Manager

If you read up, you will see that prior to making a deposit this was mentionned on live chat since we are UNABLE to receive payments on Visa in Canada and they told me not to worry.

I would have never made a deposit if I couldn't withdraw. It's only logic don't you agree?

If someone you don't know tells you, your money is safe and to not worry because you will get it but tells you I don't know when. How would you feel?

I will update this thread until I receive my money.

If I receive my money soon, I will see that you are working towards a quick resolution.

Dear Sir,

We understand your frustration, we are very sorry,  and as i mentioned, the finance department is working toward the resolution.

Regarding your deposit,according to our records, our agents have mentioned to you before to make the deposit, on 22'08 PM and i quote " You can make a minimum deposit with another of our methods and then use the same method to withdraw" on 6th of September, and you still went ahead and deposited with Visa on 22'45 PM on the same date. 

Regarding the Muchbetter method, an informative email has been sent to you right away after you spoke with our agents. 

Nevertheless your case will be resolved soon enough and please get updates directly from our finance department.

Having said that, please do not hesitate to contact me regarding any other issues you might have

We are very sorry again for the inconvenience,

Kindest regards,

Casino Manager

We can go back and forth and it will be a never ending discussion which is beyond the goal here.

I just want to receive my money ASAP and I hope you will promote fair play.

I will gladly update this thread once I receive my money.

Just to keep this thread update, sent an email to finance over 48 hours ago for an update and no reply...

Will keep updating until money is received....

Hello DOcn2020,

Thanks for the update. We’ll check with the Casino Representative what’s going on

Good day,

I just wanted to provide the update that I received all my funds quickly once they found a method that I can withdraw with.

Thank you Betzest and LCB!

Hello DOcn2020,

We're glad to hear that! Thank you for the update! 

Dear Sir ,

Thank you for confirming 

We are once again sorry for any inconvenience caused

and as we assured you from the first day, your funds are safe with us.

Kindest regards,

Casino Manager

I got today 10 freespins and got about 3 euro,i played than other slot and win 30 .Latter money dissapear,they left me only 0,39 euro .This is scum casino

peroni

Dear Sir,

We are very sorry for the inconvenience

You won 2.89 € from the Free Spin (https://prnt.sc/q5hhmk), and this value will be added to your account at your first real withdraw.

As you know our rules state that you have to minimally deposit once and wager it before to withdraw and you never deposited in our platform

We appreciate  your patience

Kindest regards,

The Casino Team

You and support yesterday speak different but only agree to have in terms that you can take money.

He said that max win from 10 freespins is 10 euro I got 2.89 e. I than played with that and won on other slot over 30.He said that I won 30 on 10 freespins and that why you delete money and rest me 2.89 because I lost 7 euro, this is lie.

So I didn't deposit there so you can take that money? Its not problem to deposit but now when I see who you are I won't for sure. 

Dear Sir,

The support team has said the same thing, that 2.89 € will be added to your first withdraw. 

That is your real win and that's what we are going to pay for sure.

The maximum win from ANY FREE SPIN is 10€ and you just won 2.89 from the FREE SPIN, and those will added in your first real withdraw.

We are again very sorry for the inconvenience 

Kindest regards,

The Casino Team

In my account is only 0.39, but you can keep this and close my account. 

Betzest just stole my whole balance in the middle of session.
They are saying that all the winnings was generated from freespins, but that is not right.
I made a 10€ deposit via Skrill, continued playing and won even more.
At the time of deposit balance was 299€, and at the time when my balance just disappeared, was somewhat 350€.
But obviously that cannot be proven since the casinohistory shows just zeros.
Right after they finally verified my account, they confiscated everything.
In live chat I was repeatedly told that I have just played and lost the whole balance and that I should check my casinohistory.
Well, I checked, and that history makes zero sense.
"0,45€ bet from 0€ balance generates 0€ winning" etc out of this world.
But now via email they are saying that with my Skrill deposit I only won 0,2€ twice.
I do have several screenshots of the whole session.

This is just unacceptable!

Hopefully you can help me out.

Im more than happy to provide more details and screenshots via PM.

Edit.

Support via live chat insisted to make that mentioned deposit via Skrill for that I could then withdraw via that method. Thats highly questionable, why support did not tell me that I cant withdraw the money at all before he/she asked me to do that deposit in first place

First time when I contacted live chat about withdrawing, they did not tell me that the funds in my account will be removed.
Instead of that, they ask me to deposit more via certain method in order to make a withdrawal.

They absolutely should have told me that the balance in my account IS NOT withdrawable, but no.
These greedy &@+s even tricks me to deposit more so they could confiscate it too.

!Highly NOT RECOMMENDED!
Just be wiser than me and never, and I mean EVER, deposit in this so called casino! They will rob you, and when you confront them about it they just rub it in your face with with lies and rude attitude.

Too bad that they are operating (stealing) under the most notorious and worthless "licence" when it comes to Customers rights. Curacao finest.

Lesson learned in a hard way. 

Merry Fn Christmas to you too Betzest! You just made my holidays!

I forgot to mention that this whole situation has NOTHING to do with NOdeposit bonuses.

This all started when I redeemed specific deposit bonus from my messages at betzest, it was 100% +100fs Pirates from the east -slot. 

It is nothing but a coldhanded theft if with bonus said above you can only win max. 10€, and that amount is not playable, but to be credited on your NEXT withdrawal. 

If its not playable money, then how did I accumulate several hundreds with it? 

I just cant get my head around this.

-I deposit (Paysafecard) with that bonus

-Clear the bonus

-Win

-Want to withdraw Skrill but forced to deposit again for verification

-KYC (unbelieveable,could write another thread)

-Finally verified

-Funds +340€ and in middle of DOAII session balance suddenly drops to 0€

-Live chat repeats over and over that I have played all of it. "You played, you won and you lost" 

Its disgusting how they treat people.

Hello HiisiRakki,

Could you please send me your casino username in PM inbox and we'll contact the Casino Representative regarding your complaint.

Hello HiisiRakki,

Thanks for providing us with your casino username. We've sent it to the Casino Representative and asked him to check what happened. Please keep an eye on this thread for the updates.

Dear Sir,

We are very sorry for the inconvenience,

We investigated your case and you are only

partially right.

First of all no one stole nothing from no one, these malpractices aren't our policies.

With the 7.40€ that was your Free Spin win (https://prnt.sc/qaa4xp), you went on and won 299€, and while your balance was still 299€ you deposited another 10€ (https://prnt.sc/qaa8mq). While this deposit doesn’t count for the rest of the wins after the 299€ as all these winnings are made from the Free Spin win.

The system automatically forfeited all the balance and here you’re right, when it should have left at minimum 17.40 € (your real deposit and the free spin win.)

The amount of the Free Spin win, is not playable as you shouldn’t play with those money, they would be just added to your real first withdrawal, as our policy dictates, but you still played with that balance, while very easily you could have deposited 10€ ( as you did when your balance was 299€) and withdraw the whole amount. Then you could have played as you wish and no one could ever confiscate nothing from you as your winnings would have been legit.

Having said that, we invite you with pleasure to our platform to redeem your legit wins and to have a great time.

We are very sorry once again for the inconvenience,

Kindest Regards

The Casino Team

Surprisingly all youve said above, is nothing but lies. My balance is still zero. Youre just one big rogue pit!

I want funds that belongs to me! 

Dear Sir, 

Please ask support for your funds and it will be immediately added to your balance

Kind Regards

The Casino Team

The problem is that this casino has restrictions and predatory terms, last week I made a deposit of a promotion that I took and after having lost the bonus I opted for the second offer of 100 free spins which have no wagering requirements, at the time of completion the free spins the winnings of them did not appear when I requested it in the live help they told me that I had to make a new deposit and play it 1 more time and there I could already receive the maximum profit of 10 euro it seems to me a very predatory term is the The only one who does this dirty game since he plays in favor of the promotions in their favor, unfortunately I will not play here again.

Hi mapluche,

Please private message me your casino username and we can notify the casino rep. 

Dear Sir, 

We are very sorry for the inconvenience.

I Investigated the case and it seems that it was a mistake made on your account.

The system topped down wrongly your 10€ win 100 Free Spin from the offer.

Please feel free to log in, your 10€ win is credited in your account.

Regarding our terms, they are very customer centered. They are far from being predatory.

We have always offers and free plays in place for our members, everyday is a fun day at our casino.

Thank you once again for your patience and understanding.

Kind Regards

Casino Manager

Thanks sir !

I do not understand about free spins winning.

I mean when I got 20 free spins here.

After I play those free spins and then casino rebalance to 10euro.

Now I wager this real money 10eur into 150euro.

Why they not allow to cash out more than 10? 

Hi Eknarin Thuriwan,

Yes, unfortunately, the max cashout from free spins is very low, only 10euro. That's stated in their T&C.

how do i change my phone number in betzest for some reason there is a 358 in front of my phone number that doesnt belong there and now i cant withdraw.

Please provide me with your casino username. We can notify the casino rep and see if there is anything they can do about it. 

Hello. I registered at betzest.com in 2020

My account was verified then

I resume my playing in 2021 and deposited bonus free 100 usd.  I played and my latest balance was 236 usd.  I requested a withdrawal

Betzest finance section asked me for more docs which I sent to them.

They declined most of them. I had to send my id card and passport many times before they accepted it

We have beeninterchanging a dozen emails with their requests to verify my account

They are not approving my address and my funding accpunt which is neteller

They wrote the following many times:

""- A utility bill like water, gas, electricity or a bank statement with recent transactions of three months, to prove its authenticity. Your name and home address must be shown on the document. This document must be a PDF file or a photo of the original. Screenshots are not allowed.
2- A Neteller statement in which all your deposits to Betzest and your name are shown. The document should be a PDF file or a photo of the original.""

I do not know why they decline every doc I send. I sent a pdf file from neteller too.

Many other bills as taxes, insurences,  all declined

Up to know I realize betzest does not want me to play anymore and I do not know if they will pay what I have in my balance

My username at betzest is betzestnene

And my registered email is the same I use here at the forum

Any help is welcome

• Nenelcb

Hi Nenelcb,

The casino rep has been notified. 

Dear Sir,

Thank you for reaching out and we are sorry for the inconvenience.

I investigated your case right away.

I am being told from the finance department that you need to verify your address before we can proceed with your account verification. 

You need to send a utility bill like water, gas or electricity or a PDF bank statement of the last 6 months where both transactions made to Betzest acc and the address are seen clearly.

The utility bills you sent (internet, insurance etc) are not accepted also your bank statement that you sent is not of the last 6 months period.

As soon as you send the required document, we will proceed with the account verification instantly.

Rest assured that your funds are safe with us.

Thank you

Kind Regards

Hi, does a cellphone bill work? in pdf file?

Dear Sir,

That document is not accepted, as it's not in our list of documents.

As we wrote above, you need to send a utility bill like water, gas or electricity or a PDF bank statement of the last 6 months where both transactions made to Betzest account and the address are seen clearly.

Thank you 

Kind Regards

Casino Manager

Dear Betzest, some utility bills are not under my name eventhough I hav lived in the same place for the last 10 years

I have uploaded some pdf files, car insurence, my bank statement of the last january februeary   

You do not accept neither cellphone bill, tax bills, insurence bills,  pension statements.  Why?

I have sent the neteller screenshot which you may see the deposit to betzest with my name at the top right. I asked neteller help center for help to fullfil betzesr.com requirements. .  I believe you are requesting more than usual to assist a costumer who deposited 50 or 100 usd and is trying to cashout 238 usd

Your latest email says this:

""

The photo of Neteller and the telecommunications bill are not accepted on our site. Please, provide the documents requested in the below format;

1- A utility bill like water, gas, electricity or a bank statement with recent transactions of three months, to prove its authenticity. Your name and home address must be shown on the document. This document must be a PDF file or a photo of the original. Screenshots are not allowed.
2- A Neteller statement in which all your deposits to Betzest and your name are shown. The document should be a PDF file or a photo of the original.""

Regards

Nenelcb

Dear Sir, 

As we said many times we can accept only approved and certified documents in order to verify an account.

As you might know, we are heavily regulated and monitored by MGA, and it is in our own risk to accept documents other than those agreed by the regulators.

If you hold the bank statement, as you claim, please send it to us. (of the last 6 months)

Also the PDF Neteller statement is easily download-able from your account. Screen-shots are not accepted.

We assure you it's not a matter of money, especially in this case, but it is a matter of regulation and compliance.

As soon as you send the required documents, we will proceed with the account verification instantly.

Thank you

Kind Regards

Casino Manager

"If you hold the bank statement, as you claim, please send it to us. (of the last 6 months)"

My bank sends it month by month, I do not have a strait  6 month statement

As I deposited with neteller, which is an ewallet, why do you require my domestic local bank statement?and, also, a neteller pdf which contents dozen of other transaction and only one or 2 to your casino?

Does MGA and other jurisdictions tell you to do so?

Another question that came to my my, does this 238 usd in my balance worth all this long verification ordeal?, you may see many of my bills and accounts, they all belong to me. i offer you to make a phone call to certify my id

And, you can send my balance and close my account, I agree

regards

juan