Betwinner Casino Support and Complaints Thread

Hello Melissa

I only have one account. They are lying!

What can i do?

We've asked them for the evidence of multiple accounts. Keep you posted. 

Their system recognized the same device and the same IP address, which is a breach of casino T&C since only one account per IP address is allowed. Unfortunately, due to privacy policy, they can't share evidence with us. 

If you are not satisfied with the outcome you can file a complaint to their licensor. 

Hi

They are lyers.

How can i submit a complaint to their licensor?

Can't log into their site at the moment will check it later and send you the link. 

Ok. Tks

Follow this link and they will be able to help you. 

Hello

i received this answer from Curaçao eGaming

"Dear Sir/Madam,

Thank you for contacting Curaçao eGaming.

Curaçao eGaming has no connection with that site.

As stated in the footer of the site they claim to be licensed by another Master License Holder, please contact them at [email protected]

Best Regards,
Curaçao eGaming "

Can you please contact [email protected] to add more pressure?

Hi postas,

You need to file a complaint personally and provide them with as much info as you can. Please keep us posted. 

Hello

I already done that and betwinner.com replied to the licensor this way:

"Good afternoon, dear Sir!
 
 
We have considered the above-mentioned complaint of the user with the user ID 96136225.
Please be informed that the user's gaming account has been blocked due to the violation of the Terms and Conditions of the Company, multiple registration to be precise.
The fact of multiple registration has been established by the device used to place bets as well as by the manner of playing.
The funds deposited into the gaming account have been paid out to the user in full.
The user was provided with this information on December 15, 2020, via [email protected].
 
 
Best regards,
 
Betwinner"

As i told you before i only have 1 account. 

I played there for a long long time and they never told me nothing similar. I made lots of deposits and never had any problem. Only when i started winning some bets they came with this lie.

I use VPN to acess their website because in my country their website is blocked. They told me to use VPN.

What can you do to help me?

Hello postas,

We've already contacted the Casino Representative. MelissaN was writing to them regarding your complaint and they informed us that you had multiple accounts therefore your account was closed and your deposit of 389 EUR was refunded. 

She also requested evidence from the casino, but due to the privacy policy, they couldn't share evidence with us.

We're sorry, but there is nothing further we can do to help you. 

Hello

So they can make up the lies they want and show no proof of what they claim?

How can we be protected from this type of fraudulent bookmakers?

Please add betwinner on the black list of bookmakers, so new players can be protected from them.

     Hello guys. I know this topic hasn't been commented for a while, and the company rep hasn't been on in a while either. But I need some sort of direction, as I have a "stagnant" amount of money in my BetWinner bookmaker account, around 11K$ dollars. Detail, I have been a customer of the house for over 2 years.

     As usual, they asked for my documents, but I sent them all and they didn't solve my problem. I sent a photo of documents (driver's license/ID), bank statements, photo holding the ID next to the email, proof of residence. It's been about 10 days now, but from the looks of it I'm almost accepting that I lost my money.

     So I'd like to know if there's anything I can do to deal with this, given that it's a considerable amount of money, especially for me and if there's anything I can do to get it out.

My BetWinner number account is: 167458687

Thanks, yagojmm. 

Hi yagojmm, 

Thanks for reporting your complaint on our forums. Please be advised that we will notify Casino Rep. Keep posted on this forum thread for any potential updates. 

Hello yagojmm, 

Casino Rep has confirmed that you have recently been verified and you successfully withdrew your funds. Is this true? 

Hi. Sorry for delay response. Yes, that's true. After 60 emails hehe and after they changed all my odds, but atleast they pay me. Thank you! 

Hi yagojmm, 

We are glad to hear that your issue has been resolved. Thanks for confirming with us.. 

Hi, 

Betwinner limited my account and not allowing me to withdraw my balance. They asked me for the verification and I have sent all the required documents but still neither verifying my account nor allowing me to withdraw.My Betwinner id:********

Regards 

Yeshwanth

Hi yeshwanth111,

We are sorry to hear you experienced verification issues at Betwinner Casino.

Your casino credentials have been forwarded to the casino rep and once we receieve any feedback, we will update you on this thread.

Hi yeshwanth111,

We have just sent a reminder to the casino rep. Keep you posted in case of response.

Hi yeshwanth111,

As we received no response from the casino rep, unfortunately, we need to CLOSE this complaint due to the casino unresponsiveness. However, if they get in touch with us, we will update you immediately here on the thread.