Betwinner Casino Support and Complaints Thread

have sent emails to [email protected] several times yet no reply other than "the company reserves the right to refuse to accept any bet" despite sending my national passport photo as id. It is very frustrating to note that they did not even state if my Id is accepted or not. Or if another document is required for verification. Just the same frustrating reply every time as if the mail is placed on auto reply or something. My name is Adegbulugbe Oluwafemi user account : 154701417 Adeluwafemi

HI Adeluwafemi,

We've sent them your account info so that they can assist. Keep an eye on this thread for the updates. 

No positive response yet

@Adeluwafemi - We're still waiting to hear back from the casino regarding your case. Keep you updated.

I wrote to Betwinner.com Monday the 30th of December 2019 , that I wanted to close the account as I have a gambling problem and that "I can’t control the spend .”

Please see conversation below at the end of this message.

After I talked to them I could still deposit every day, until all my salary was gone, in total 3090 EUR.

As you see it was big deposits and nothing was there to stop me , although I had asked for help.

My account was blocked after when contacting them again the 2nd of January, and asking them why they didnt follow simple responsible gaming terms, and asking for a refund of the deposits after the request the 30th of December.

They responded this:

"Dear Customer,

As soon as you reported gambling problems, the possibility to place bets from your account was restricted, then the gaming account was permanently blocked. Unfortunately, there are no grounds for the requested refund.

Best regards,

Betwinner"

The claim that they put a restriction and blocking the account "As soon as you reported gambling problems" is false, as I was still allowed to deposit 24 times up until the 2nd of January 2020 , in total 3090 EUR, after requesting the block.

Attached is the list of deposits After I requested a block (see conversation date and time). Then I also pasted the deposits before contacting them.

Then you have a copy of the full conversation from the 30th of December 2019. (read from bottom and up) 

From:

Sent: Monday, 30 December 2019, 10:05

To: [email protected]

Subject: RE: Close account [#1188618]

1 year please.

Many thanks

Kind regards

[REMOVE]

From: [email protected]

Sent: Monday, 30 December 2019 10.00

To: [REMOVE]

Subject: Re: Close account [#1188618]

Dear Customer,

Please specify the period of time you would like the gaming account to be blocked for.

Best regards,

Betwinner

From:

Sent: Monday, 30 December 2019, 09:42

To: [email protected]

Subject: RE: Close account [#1188618]

Hi,

Then please close the account, as I can’t control the spend .

Many thanks

Kind regards

[REMOVE]

From: [email protected]

Sent: Monday, 30 December 2019 09.36

To: [REMOVE] 

Subject: Re: Close account [#1188618]

Dear Customer,

Unfortunately, the option of limiting your deposits is not available at the moment. However, the company can offer you the option to limit the amount you can stake on sports events, which will help you partially control your expenses. Please provide us with photos of your national ID card (both sides) or passport (internal spread) and specify the maximum stake amount you would like to have. We can only limit the maximum stake per bet slip.

Best regards,

Betwinner

Hi TheGustaf, we're going to ask the Casino Representative to look into this matter and advise if / why you were able to deposit after requesting the account closure due to a gambling problem. Please send me your casino username in PM inbox as well. Keep an eye on this thread for the updates. 

have sent emails to [email protected] several times yet no reply other than "the company reserves the right to refuse to accept any bet" despite sending my national passport photo as id. It is very frustrating .I have done a dozens time . Just the same frustrating reply every time as if the mail is placed on auto reply or something. My name is Akansha singh user account : 161526507

Hi Akansha05,

The Casino Rep has been informed about the issue you are having. Please keep an eye on this thread for the updates. 

Hello, I've not been able to make withdrawals on my account for days. I've submitted all documents to [email protected] but this issue still hasn't been resolved. My Account number is 159753697

Hi Olisa, 

We'll ask the Casino Representative to look into your case. Keep you posted. 

Thank you for this.

Please did they give you any update yet? They seem to be requesting the same photos from me while not telling me if the ones I sent were accepted or not. I really need to know what I've done or what exactly I need to do to be able to process my withdrawals. 

Thank you so much. It's been finally resolved

Hi Olisa, 

Glad to hear that is has been sorted out, thank you for the update.

Hi Akansha05, 

We've been informed by The Casino Rep that you should be now able to withdraw the funds. Please confirm if the issue has been sorted. 

Guess what, my account with a balance of 180 euros just got deleted without further notice. I can't reset my password because my phone number can't be found and my login information doesn't exist. Avoid this casino at all cost!

Hi Twan Zwart, 

Please private message me your casino username so that we can ask The Casino Rep to look into the issue you're having with your account. 

Hello!

My experience with document confirmation - sent all necessary documents on 10/02 and still have not received any answer, it is almost 2 weeks already.

Hi zadovs13, 

please send me your casino username in PM inbox and we'll contact The Casino Representative and ask to look into your account. 

Thanks, but I already sent it to you on 18/02, before posting this, seems like they still haven't answered. 

Hi zadovs13, 

Yes, you're right. I've checked and your account info has already been sent to The Casino Rep.
Please check the private message I sent you on 18th February. 

Still waiting for their reply and I will now send them a reminder email. Keep an eye on this thread for the updates. 

@zadovs13 

Still no reply. We've now sent another reminder email to the casino. 

We'll let you know if we get any response. 

hey, deposited about 700€ on betwinner and won several times reaching about 3k euros. i then try to withdraw a part of my funds and they asked me for a series of documents, up until here everything is normal. suddenly they ask me to do something which required me some time to get proof of (going to the bank, etc) and i take about 1 week to respond to the previous email. i then answer with the document they wanted and they don't respond at all. its been 1 week with no answer from them.

Hi 1lukoguys, 

Please private message me your casino account ID and we'll ask The Casino Rep to look into your case. 

@1lukoguys- Thank you for sending your account info. The Casino Rep has been notified. 

Keep you posted. 

Hi Tania,

I really need your help I need to verify my account and this whole process started 5 months ago and nothing happend I sent so many documents to [email protected] (ID Card,Bank card details,address card, etc...) but nothing happend still asking for the same documents. 

My account number is 107746853.

I can't bet and I can't withdraw my money too.

Could you help me with this problem ?

Hi Tamas97,

Sure, we're going to get in touch with the casino rep and ask to look into your account. Keep an eye on this topic. 

The same has happened to me.I created an account in betwinner and deposited some money and placed several bets and won some money.But when i tried to witdraw they asked me to contact support and provide documnets, so i contacted support and provided documents.They asked for several documents. i complied to all their requests and provided them everything they asked for. In the end out of the blue they blocked my account for no reason. I tried to contact them several times after this.I got no reply.i tried contacting them with a different email.That time i got a reply asking for my account no. after i provoded them my account number. As usual no reply after that.Please help me with this. I have contacted them sevral times after this with different email ids.They stop replying after they find out what my gaming id is. The amount in my account is not a small amount. I have around INR155000 in my account which is not a small amount. How can they block my account like this for no reason.

Hello everyone , I am playing on betwinner casino from the past several months and I love it. I havent had any issues with the casino up until yesterday when I made a deposit of 22 $ to my casino account from neteller. Neteller transaction history shows the payment has been cleared and accepted by the casino while on the other side I have still not recorded the funds in my account and its been two days. Kindly help me sort this issue out thanks

HI Ashwin Rao,

Please private message me your casino username. We'll notify the casino rep. 

Please provide me with your casino username so we can check what's going on with the casino rep. 

Hi Ashwin Rao,

Thanks for sending the account details. The casino rep has been notified. Keep you posted. 

Hello, I openned an account /registered at xparibet.com online casino

I did not know it belonged to the same owner as betwinner

I noticed it this morning when security section started asking for docs and other actions

I have deposited 100  and now I have got 208 usd in my account.

They blocked my  account to play.

Security section asked for my docs and i sent them to them, national id, passport and utility bill, and deposit proof, and settings

Then, they asked for a photo of me holding my id as a selfie with their email from xparibet asking for this action.

As we may see in this topic, betwinner security section made me send over 20 photos of many actions they requested, i did them all. it was a neverending process, they seemed to be playing with me, i am 71

This process ended after I contacted a rep here at lcb who helped me a lot

Could any betwinner.com agent help me to verify my xparibet.com account?

my registered email is [email protected]

regards

thanks in advance

nenelcb

Thanks for sending the username. The casino rep will be notified. Keep you posted. 

Hi, I am copying what they have been repeating when i send new photos:

"""We ask you to provide us with the photo of the better quality where you hold your document in your hand near your face on the background of the mailing with security department.

 
Provide us with uncompressed photos.
Send the requested files through the full version of your email service web-site.
Make sure that the size of the sent file exceeds 1 MB.""

Up to now I have sent 10 photos showing my face nexto to my passport and  next to my pc screen which contains the email they sent and they repeated many times

My passport can be read, my face is next, and it is almost imposible to fit everything in the same photo

I told security section operator that eventhough they are doing their job, the re are some comunication that fails between customer and casino

I hope someone can help

last time at betwinner it was impossible, they delayed it 4 months

Hi 

i was playing dream cluther in betwinner when suddenly my balance droped even i places no bet and did not lost any bet

can anyone help

Please provide me with your casino username. We can get in touch with the casino and see what happened. 

Hi,

need help with Betwinner support.My Neteller withdrawl is pending from past 4 days and the casino customer service has been unresponsive.Can anyone pleas help?

Hi venkyrao1983,

Please private message me your casino username. We can get in touch with the casino and see what's going on. 

Hi Melissa,

Sent you my details to to private inbox. Thanks for the help

Your account details have been sent to the casino. Hope we'll get the answer. 

@Haseeb , @nenelcb - we still haven't heard back from the casino. We sent several reminders to different email addresses. Hope someone will reply. 

Betwinner is a big SCAM people. Stay away dont ever deposit money there. I have been scammed by them. I have deposited money and its being 1 month my money not credited to my account. Think if your deposited money is not credited in your account, how will ever you get your withdrawals when you asked for it.

Their customer support stops replying so beware stay away. 

Thanks for sharing this info with us, luckyros. Sorry to hear you have a bad experience with this brand. We can try to get in touch with them and see if we can get some answers. There are still several unresolved complaints and we still haven't heard back from the casino. We are not sure what's going on. 

Thats wh i have alerted here that be sure that scamming is started and they are in process of closing down and running out with peoples money. My money is already gone but let others kno and keep aware from this fraudulent bookmaker.

Thanks a lot for letting our members know. We appreciate it and we are sorry you lost your deposit. 

Hi Ashwin Rao,

We got an update regarding your case. 

They advise you to apply to the CS using the registered email address so they can resolve this issue. 
You need to contact them on one of the following email addresses: [email protected] for sec dep: [email protected]

Please do as they advised you and let us know once you hear from them. 

HI Tamas97,

We finally managed to reach the casino rep. There is a new one in charge of our account. Namely, the casino advised us that you should follow the instruction in the email the security department sent you. Have you received their email? 

Hello

About 1 month ago a withdrawal request was rejected. I received a message to send documents. First they wanted a copy of my citizen card (front and back), then they asked me for screnshots from my Skrill account, then a selfie with me holding my citizen card and their email as a background, then they asked me if I knew a certain person and finally I was told to write a code and today's date on paper and hold it to my face. I sent them everything you asked for. today, 11 days after the start of this process, I received an email saying that I had committed fraud (but they do not explain what fraud I allegedly committed) and that they were going to close my account. They only let me raise 389 Euros out of my 2727 Euros! They steal me 2337 Euros!

What can I do?

My account number at betwinner.com : 96136225

Sorry to hear that, postas.

We are going to notify the casino rep and ask them for an explanation. We'll keep you updated. 

Hi postas,

We received a reply from the casino rep.

They informed us that you had multiple accounts therefore your account was closed and your deposit of 389 EUR was refunded. 

You breached casino T&C so there is nothing further we can do for you.