BetVoyager Casino

Hello,

We are BetVoyager casino and I am Richard Fitzwell. I can help you with any problems or questions you may have about BetVoyager and its products. I will be happy to help!

BetCruise Casino - brand added to LCB lists 14th March 2018

Hi Richard,

Welcome on board. We are happy to have you here. 

Good luck! 

Thank you!

Hi Richard,

Welcome to LCB!  

Thank you!

Hi Richard,

Welcome to the best forum for casino players! 

Welcome Richard 

Welcome to our forum Richard! It's great to have you here! 

Hello, user name Slezak1371 at Bet Voyager, I'm unable to claim the 50 spins when registering through LCB using this promo code LCBBV-SP50 at first it wouldn't accept the validation code sent to me via SMS either. I have tried numerous times but to no avail, can you shed some light on this issue for me please? I have included a screenshot of the error message I keep getting

The casino rep has been notified and he'll look into your case. 

What happened with BetVoyager casino?

I requested withdrawal 9 days ago and it's still not processed.

Also support didn't answer for more then a week - i tried internal mail, email, skype - nothing.

I played at so many casinos for years and I have never encountered such a bad support.

Hello Ivan4eg88,

Sorry to hear that. Could you please send me your casino username in PM inbox and we'll try to get in touch with them.

Hello Ivan4eg88,

We've contacted the casino. They've advised us that they will check what's happening and reply to you on this thread.

hello ,

I`ve registered to Betcruise and deposit 25Euro .
But the first deposit bonus wasn`t added.
So i asked about it in the chat and i was told that i didn`t claim the bonus before deposit .
When i asked where i can find the option to claim the bonus i was told that it can be found in the bonus section
But when i go to the bonus section there is no option to claim anything at all .
The chat operator told me to send a message to the relevant department regarding this issue. but more than 30hours later still haven`t received any response what so ever.

could you sort this out for me please?

greetings

Harald Blommers
Papendrecht
Netherlands

Hello Pharaldo 1967,

Could you please send me your casino username in PM inbox and we'll contact the casino to find out what's going on.

Hello Pharaldo 1967,

We still haven't received a reply from BetCruise Casino Rep. We've sent them another reminder email today. Keep you posted.

ok thanks....Is this common practise of the casino?

Hey Pharaldo 1967,

They usually reply to our emails within a day or two. Hope we'll get a reply from them soon.

Deposit Bonuses are temporarily unavailable.

Thank you for your message Bet voyager, I assume  you are speaking on behalf of Bet cruis Casino?

In my opinion your response is not the kind of reply i `ve been  waiting for,and i`ve waited more than 3 days 

 n chat at Bet cruise i was told by your operator that i have been doing wrong and didn`t follow procedure so therefor i was the one to blame for not getting my 100% deposit bonus. Now you are admitting that i wasn`t to blame because there seems to be some malfunction regarding the availabillity of the deposit bonuses.

That the deposit bonuses were not available was exactly the reason why i contacted the chat operator in the first place . What triggered me  to register and deposit to the casino was the 100% deposit bonus that would be automatically added after first deposit made.. So I had every reason to expect Bet Cruise casino would provide me with 100% deposit bonus when i made my deposit of 25 Euro.

The fact that for whatever reason  Bet Cruise casino  wasn`t able to provide what was promised, doesn`t imply Bet Cruise can get away from this by simply telling me now that its not available.

  I am an experienced online slots player  and i have account at nearly all online casinos existing. In some of these casino`s  i had a deposit bonus failure also but in all of these cases i received the alleged deposit bonus manually after sending a message or even at chat notice..

The waitingtime Bet cruise leaving  a customer in oblivion ,is far from good customer service but then to put me off with this reply  is totally out of order and showing a serious lack of customer care 

I do sincerely hope Bet cruise casino is capable to acknowledge it`s  wrongdoing regarding this matter and  come up with a better solution to compensate .

Bet Cruise has credited a deposit bonus to my account ,so complaint is solved 

We're glad to hear that. Thanks for letting us know.

Hello, i write here because nobody reply me at Betvoyager support. I receive an email with a bonus of 300% valid until today with a minimum deposit of 10€, but they doesnt credited yet, could you help me? I see that casino rep don't login from 2 months here Thanks, Patty

Hello Patty1959,

Could you please send me your casino username in PM inbox and we'll contact the Casino Rep.

Hello Patty1954,

Betvoyager Casino Rep has just advised us that they fixed the technical issue they had with the bonuses on Saturday and that your account has been credited with the bonus you claimed. Please let us know if you've received it.

Yes i receive and play this morning but i think that i never play at this casinò again.

The slots are really poor and the wagering terms are insane .

Thanks anyways for your support Sidney,

Patty

Hello Patty1954,

Thanks for letting us know. We're glad it's been sorted out.

Hello

i need help with betcruise!

i have deposit and i dont can use it. They wrote not enough money when i will bet.

but the money is on my account. I write a lot of mails to betcruise but i never get a answer.

Please post your username.

Kaddy87

Hello KADDY87,

Thanks for providing us with your casino username. We've sent an email to the casino and asked them to post a reply in this thread.

Have you news?

Hello KADDY87,

No, we still haven't received a reply from the casino. If we don't hear from them tomorrow, we'll send them another reminder email. Keep you posted.

I never get a answer from them

Hello KADDY87,

We've sent them another reminder email regarding your issue. As soon as we hear back from them, we'll let you know.

Why i dont get a answer? That unnormal or?

Hello KADDY87,

I wouldn't know the reason. We're not getting any replies to our emails either, which is not usual for this group of casinos. Usually they reply to our emails and post replies here in the thread. I'll send them another reminder email today.

There is a livechat ok betcruise.com.

can you not speak there?

i can not open it. 

Hello KADDY87,

We're not contacting Live Chat when we deal with casinos. We contact the Casino Representatives. 

I dont have a answer anymore. That is not ok

Hello Kaddy87,

We still haven't received a reply from the casino either. We're sending them another reminder email.

I dont get a answer. I have money on my account and can not bet

Hello KADDY87,

We haven't received any reply from the casino either. We'll try to send them another reminder email.

how to recover the paid money in botvager? Monika8787

Helo MONIKA8787,

We'll try to get in touch with them. Unfortunately they haven't been replying to our emails lately, but we'll give it a try again. Keep you posted.

Helo MONIKA8787,

The Casino Representative has just advised us that you haven't requested a withdrawal at BetVoyager Casino. You need to request a withdrawal in order to be paid.

The withdrawal in Betvoyager takes a very long time; somehow I was paid 5 days, I haven’t seen anything like that in any casino.

Still waiting on a response from betvoyager missing funds in casino acc but they definitely have got a deposit form my bank account 

Hello Brionybb,

Could you please send me your casino username in PM inbox and we'll contact the casino representative regarding your missing funds.

I deposited yesterday and wanted to play the slots but non eof them work i get a error loading slot.