Hi Good Morning,

Sorry to hear you are having some issues.

We will ask our CS team to contact you. 

Thank you,

BGA team.

not issues problems since i have reg. is there any way i can talk to you?

CS team is from peru they got no idea.for or who they are working for.last week sent me an email that payment was sent via email,wich was not.they told me to talk by my way to the payment processor od betsson. a  joke... now ofr 3 times in a row in less 2 weeks they ask me to verified my account wich was verified twice... in december and 2 times in january...  they scam me.im tired and piss off i have emails chats conversations anything. i want my money back

Hello indiana,

Please be patient. Keep you posted. 

Ok anchi tank u.

Hi Good Afternoon, 

Kindly refer to our TCs at point 15 https://www.betsson.com/en/terms-and-conditions#how-to-complain

In that manner you can reach out accordingly. 

Thank you, BGA

Hi Good Afternoon, 

Should anyone want to reach out to CS, kindly refer to our T&Cs at point 15 via https://www.betsson.com/en/terms-and-conditions#how-to-complain. 

BGA will handle affiliate complaints only so please do reach out to Betsson Group CS accordingly. 

We thank you,

BGA Support Team.

i dont know what u try to said i click on the link and the page dont work. once again gonna explain you my account was verified twice yes twice and ask 3 verification and hold my payment.today i received more emails saying my account its not verfied i have 2 emails of betsson that my account was verfied correctly on 5 january and 11 january.. i have chat support conversation that they said im right and betsson not. i want all my deposits back. i have sent to anchi my username on betsson so u should be able to talk to tanchi andcheck my account... awfull what betsson did to me

here the evidence that my account was verified twice this email is of 5 january 2023

 

 

Betsson <[email protected]>

jue, 5 ene, 5:41

para mí

 

 

Hola oscar, Te informamos que los documentos presentados para completar la verificación de tu cuenta han sido aprobados.  Muchas gracias, Equipo de Betsson Argentina

Jugar Ahora

pba.betsson.bet.ar un sitio operado por Casino de Victoria S.A.-Betsson Malta Holding Limited UT, CUIT Nº 30-71727906-5, bajo la licencia para el desarrollo de la actividad de juego bajo la modalidad On line otorgada por Instituto Provincial de Lotería y Casinos de la Provincia de Buenos Aires, mediante Resolución Nº RESO-2020-795-GDEBA-IPLYCMJGM del 29 de diciembre de 2020. La oferta de entretenimiento disponible en el sitio se circunscribe al ámbito geográfico de la Provincia de Buenos Aires. Betsson anima a todos a jugar de manera responsable en todo momento. Recomendamos establecer un límite de depósito para que esto sea posible. Visita nuestra página de Juego Responsable para obtener más información. Estas recibiendo este mensaje a pesar de haberte desuscrito de nuestros servicios de marketing debido a que este es una comunicación de servicio el cual se nos requiere que enviemos como parte del servicio.

Ver versión online

second email beacause they ask me to verified again  wich i did 11 january 2023

 

 

Betsson <service @email.pba.betsson. bet.ar>

mié, 11 ene, 11:48

para mí

 

 

Hola oscar, Te informamos que los documentos presentados para completar la verificación de tu cuenta han sido aprobados.  Muchas gracias, Equipo de Betsson Argentina

Jugar Ahora

pba.betsson.bet.ar un sitio operado por Casino de Victoria S.A.-Betsson Malta Holding Limited UT, CUIT Nº 30-71727906-5, bajo la licencia para el desarrollo de la actividad de juego bajo la modalidad On line otorgada por Instituto Provincial de Lotería y Casinos de la Provincia de Buenos Aires, mediante Resolución Nº RESO-2020-795-GDEBA-IPLYCMJGM del 29 de diciembre de 2020. La oferta de entretenimiento disponible en el sitio se circunscribe al ámbito geográfico de la Provincia de Buenos Aires. Betsson anima a todos a jugar de manera responsable en todo momento. Recomendamos establecer un límite de depósito para que esto sea posible. Visita nuestra página de Juego Responsable para obtener más información. Estas recibiendo este mensaje a pesar de haberte desuscrito de nuestros servicios de marketing debido a que este es una comunicación de servicio el cual se nos requiere que enviemos como parte del servicio.

Ver versión online

 

 

 

yesterday ask me a 3 verfication i show this ti support they apologize and told me they were talk to some department to stop sent me emails for verificaction.... i have all chat support transcript are in spanish. open my email today

and this

para mí

 

 

Hola oscar, Te informamos que tu cuenta no pudo ser verificada. Es necesario subir documentos adicionales para completar la verificación.

Verificar Nuevamente

Ante cualquier consulta por favor no dudes en comunicarte con nuestro equipo de Atención al Cliente. Muchas gracias, Equipo de Betsson Argentina

pba.betsson.bet.ar un sitio operado por Casino de Victoria S.A.-Betsson Malta Holding Limited UT, CUIT Nº 30-71727906-5, bajo la licencia para el desarrollo de la actividad de juego bajo la modalidad On line otorgada por Instituto Provincial de Lotería y Casinos de la Provincia de Buenos Aires, mediante Resolución Nº RESO-2020-795-GDEBA-IPLYCMJGM del 29 de diciembre de 2020. La oferta de entretenimiento disponible en el sitio se circunscribe al ámbito geográfico de la Provincia de Buenos Aires. Betsson anima a todos a jugar de manera responsable en todo momento. Recomendamos establecer un límite de depósito para que esto sea posible. Visita nuestra página de Juego Responsable para obtener más información. Estas recibiendo este mensaje a pesar de haberte desuscrito de nuestros servicios de marketing debido a que este es una comunicación de servicio el cual se nos requiere que enviemos como parte del servicio.

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i have sent all documents betsson required. ID a bill with name an a dresss of less than 3 months photos of the debit card i used for deposits front and back of the two. the ask the same i had sent on 5 january and 11 january and betsson sent me emails that my account was fully verified again.why because i won¿? and all days loose and yesterday i won you dont process payment so i loose the money. i want my money back. with this evidence i thin its more than enough for LCB  team and everyone to know betsson scam me. i want all my deposits back via brubank and uala.when i deposited 150k yesterday and all days dont ask nothing but when i want to withdraw you make verified for a 3 time? hold payment?  thief

Update yesterday they didnt even know what document they want. today see on my emails is a credit card. i talk support ow.ask like always talk to supervisor. i ask her. does betsson argentina accept credit cards? she said no... we dont allow... then she saw they were asking me the credit card for verification... and said i deposited 40.000 pesos wich its not true i ask her the date and transacction of that payment i hvent made and she told me ok wait 10 min. i wait 20 min.. she come back with no date of transacction evidence of the deposited.and start saying me other thing to change the subject of the issue of the credit card. today for this issue with betsson i had to go to hospital coz of my hearth and all i have been passing with this.now i feel again nervous because they are laying me over and over. i had the chat im gonna post it here. is in spnish but is google translate. i would have to call a lawyer if LCB please help me. i dont know what else to do. i requested a call the supervisors never are available support is awfull. they stole my money easy like that al proof here. and have more.

Sara: Hola, mi nombre es Sara.
oscar castro: hola
oscar castro: slicito urgente
oscar castro: la llamada de un supervisor
Sara: Comprendo Oscar, para poder programarte una llamada con un supervisor, te pediría nos brindes el motivo, n° de contacto y horario de llamada por favor
oscar castro: El motivo es estafa de parte de ustedes
oscar castro: que me llame ya al 1168544757
oscar castro: urgente y ahora
oscar castro: 1168544757
oscar castro: estas en linea?
Sara: Entiendo Oscar, pero lamentablemente no puedo brindate una llamada inmediata
oscar castro: por que?
Sara: toda llamada es programada y el supervisor la realizará tan pronto sea posible segun el orden de solicitudes
oscar castro: ok que me llame a la brevedad a la hora que sea en el transcurso del dia de hoy
Sara: Oscar lo siento pero no puedo confirmarte que sea inmediata o el día de hoy
Sara: se realizará en el plazo de horario que indiques tan pronto sea posible pero no necesariamente el día de hoy
oscar castro: cualquier dia de la semana o din de semana a cualquier hora
oscar castro: ustedes aceptan tarjeta de credito para depositar?
Sara: Listo Oscar lo estaré programando, como tu motivo no es especifico me podrías indicar si haces mención a que proceso, un bono, retiro, deposito o verificación
oscar castro: por que yo solo veo aceptan solo debito
oscar castro: en arggentina
Sara: Oscar no aceptamos abonos con credito ya que varias de las entidades no permiten el abono a casas de apuestas
oscar castro: entonces
Sara: te pido por favor me confirmes para programar la llamada
oscar castro: por que me piden hoy
Sara: haces mención a que proceso, un bono, retiro, deposito o verificación
oscar castro: verificar mi cuenta por segunda vez. una copia de mi tarjeta de credito?
oscar castro: si yo nunca deposite con ella
oscar castro: y no acepytan
oscar castro: ?
oscar castro: me retuvieron un pago ayer asi
oscar castro: robandome mis fondos
Sara: los documentos que solicita el área dependerá de lo que hayas empleado o solicitado para abonar a una cuenta, ya que el área de verificaciones puede solicitar la documentación necesaria para validar datos según los terminos y condiciones de la cuenta
oscar castro: no.cuando mi cuenta a sido verificada 2 veces
oscar castro: exitosamente ayer lo hable
oscar castro: con otro operador y se disculpo
oscar castro: que tenia razon e iba a procesar el pago
Sara: Oscar según visualizo la tarjeta solicitada es **2854
oscar castro: lo cual no hicieron
oscar castro: si
oscar castro: pero jamas deposite o la use
Sara: con la cual has realizado un total de depositos por 40000
oscar castro: POR QUE NO PERMITEN
Sara: pesos
Sara: estos lo podrás comprobar en tus transacciones
oscar castro: JAMAS DEPOSTE CON ESA TARJETA
oscar castro: es de credito
oscar castro: No permiten
oscar castro: siempre con brubank
oscar castro: y uala
oscar castro: las cuales les envie fotos todos de las mismas
oscar castro: cuando lo solicitaron
Sara: nos figura en tu historial de transacciones Oscar, esto no podríamos manipularlo, las tarjetas de credito no suelen ser empleadas por el motivo brindado que la mayoria de entidades no permiten abonos a casas de apuestas, pero si de igual manera la empleaste y tu banco procedió con el abono, se mantiene el registro de los depositos
oscar castro: Nunca me permitio
oscar castro: abonar
oscar castro: con esa tarjeta
oscar castro: me dirias la fecha
oscar castro: en que se registro dicho
oscar castro: deposito?
Sara: te pediría me brindes de 5 a 8 minutos para poder revisarlo
oscar castro: claro
Sara: Oscar entiendo tu preocupación permiteme ayudarte explicandote sobre estos proceso de verificación solicitado a todos nuestros usuarios por seguridad y validación de datos registrados en su cuenta de juego
oscar castro: nono
oscar castro: dameç
oscar castro: la fecha
oscar castro: de donde se depositoo
oscar castro: 40.000 con la tarjeta de credityo
oscar castro: ya verifique mi cuenta 2 veces
oscar castro: enero 5 y enero 11
oscar castro: dame la fecha yo deposite 40.000 con la de credito
Sara: Comprendo Oscar pero el proceso aun no ha culminado
oscar castro: sara fecha
oscar castro: esgtas mintiendo
oscar castro: fecha de la transaccion
oscar castro: de los 40.000 dices an sido depositados aui
oscar castro: con mi tarjeta de credito
oscar castro: vuelvo en 10 minutos
oscar castro: asi te tomas tu tiempo
Sara: Oscar entiendo tu requerimiento pero sin embargo eso no afecta a que la verificación deba culminarse para que puedas continuar usando tu cuenta de juego
oscar castro: pero dijiste
oscar castro: deposite 40.000 con mi tarjeta de credito
oscar castro: estas mintiendo una y otra vez
Sara: En el punto de nuestros términos 7.10 puedes validar a detalle los documentos que solemos pedir a todos nuestros usuarios registrados
oscar castro: voy a llamar un abogado
Sara: Lamento mucho tus comentarios, queremos poder ayudarte informándote sobre estos proceso que son aceptados por tu persona al momento de registrarte con nosotros
oscar castro: y asi hice
oscar castro: verifique todo lo que me pidieron 2 veces
oscar castro: acabas de decir
oscar castro: deposite con mi tarjeta de credito
oscar castro: y es mentira no tenes fecha nada
oscar castro: registro
oscar castro: y no aceptan depositos
oscar castro: con tarjetas de credito ustedee
Sara: La verificación no ha sido culminado y respecto a tus operaciones realizadas con tu tarjeta **2854 puedas validarla ingresando a "mi cuenta" > historial de transacciones> depósitos/retiros
Sara: Oscar sigues en línea?

New update i got a call from juan supervisor of betsson.telling me it was their mistake and apogolize 100 houndreds times.told me was a mistake from the casino to ask me verified for a 3 time in a row.but he said they aprrove and verified my account but the department (when they saw i was going to withdraw 400000k see that they made a mistake when they verified it... hahah i told him for deposit no mistakes accept my deposits but when i want to withdrawn they said the commet a mistake verifiyng my account twice... yes twice just when i was going to withdraw.when i deposited every day with same debits cards NO MISTAKE deposits accepted. like i said to him i want my money back.he said i was right and he was gonna talk i dont know to who? because he is the supervisor and rep of betsson of argentina... Hope i got my money back,Honest casinos never done this.betsson has pushin me to the limit.their mistake like he said not mine im honest and clear player want my money back.i would keep LCB updated about this when i got the answer of juan.

Btw i got record the phone conversation he said the conversation with him was recorded to.LCB team can ask for that phone record.to see saying i was right and all i mention here

Update again got an email with apologize from "juan" supervisor of betsson argentina. ok fine wnat my money back thats all more than 600000 k argentine pesos Información de Betsson [Referencia: 230127-002135]

 

 

[email protected]

vie, 27 ene, 23:55 (hace 57 minutos)

para mí

all my deposits Depósitos totales$ 1.409.253,00Depósitos totales$ 1.409.253,00

want my money back

Hello indiana,

Do you have a pending withdrawal or not? Because we don't understand what specifically you want back? The deposits that you lost because they asked for verification for the 3rd time?

Hi anchi no pending withdraws. they ask me verified 3 times the same.talk to chat support tell the issue they apoligez tell me was a mistake of them.ok.but not the first time its happened,i deposited that day 160k and when i want to withdraw 400 k  and they required to verify again the same debit card i have deposited and was verified 2 times...  they said was their mistake for verified my account twice but for deposits they got not problem to take money.but for withdraw yes? thats whats make me angry. sorry for my english its not good so i understand LCB team dont understand well my complaint.every time i tried to withdrawn they do the same... hope u understand my frustration.and when i ask what they want to verified again support didnt know... until the other day i got an email tell me was the debit card. i have already verfied twice.today i got an updated. i got this email. for another supervsior she ask me tiime and patience to check out my issue.i want my deposits back coz im tired of this i think they are scamming me and read other user of argentina that are having the same problem.when i could play on casinos like bet365 etc u verfied once.. when account was verified.they dont ask you for 3 times in les than 10 days to verified again.this is the email i got from a supervisor

 

 

[email protected] <[email protected]>

6:11 (hace 15 horas)

para mí

Hello indiana,

As far as we can see from these emails they sent you, your account has not been verified. They even asked you for additional documents.

Hi anchi check page i post the   emails that my account was verfied on january 5  and january 11 i post here again Tu cuenta ha sido verificada

•  

   

  Recibidos

   

   

   

   

  

  Betsson <[email protected]>

  jue, 5 ene, 5:41

   

  para mí

   

   

   

   

   

   

     

  Traducir mensaje

   

   

   

   

  

  Hola oscar, Te informamos que los documentos presentados para completar la verificación de tu cuenta han sido aprobados.  Muchas gracias, Equipo de Betsson Argentina

  Jugar Ahora

  pba.betsson.bet.ar un sitio operado por Casino de Victoria S.A.-Betsson Malta Holding Limited UT, CUIT Nº 30-71727906-5, bajo la licencia para el desarrollo de la actividad de juego bajo la modalidad On line otorgada por Instituto Provincial de Lotería y Casinos de la Provincia de Buenos Aires, mediante Resolución Nº RESO-2020-795-GDEBA-IPLYCMJGM del 29 de diciembre de 2020. La oferta de entretenimiento disponible en el sitio se circunscribe al ámbito geográfico de la Provincia de Buenos Aires. Betsson anima a todos a jugar de manera responsable en todo momento. Recomendamos establecer un límite de depósito para que esto sea posible. Visita nuestra página de Juego Responsable para obtener más información. Estas recibiendo este mensaje a pesar de haberte desuscrito de nuestros servicios de marketing debido a que este es una comunicación de servicio el cual se nos requiere que enviemos como parte del servicio.

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  • indiana
  • at Jan 27, 23, 04:54:15 PM
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  second email beacause they ask me to verified again  wich i did 11 january 2023

  Tu cuenta ha sido verificada

   

   

  Recibidos

   

   

   

   

  

  Betsson <service @email.pba.betsson. bet.ar>

  mié, 11 ene, 11:48

   

  para mí

   

   

   

   

   

   

  

  Hola oscar, Te informamos que los documentos presentados para completar la verificación de tu cuenta han sido aprobados.  Muchas gracias, Equipo de Betsson Argentina

  Jugar Ahora

  pba.betsson.bet.ar un sitio operado por Casino de Victoria S.A.-Betsson Malta Holding Limited UT, CUIT Nº 30-71727906-5, bajo la licencia para el desarrollo de la actividad de juego bajo la modalidad On line otorgada por Instituto Provincial de Lotería y Casinos de la Provincia de Buenos Aires, mediante Resolución Nº RESO-2020-795-GDEBA-IPLYCMJGM del 29 de diciembre de 2020. La oferta de entretenimiento disponible en el sitio se circunscribe al ámbito geográfico de la Provincia de Buenos Aires. Betsson anima a todos a jugar de manera responsable en todo momento. Recomendamos establecer un límite de depósito para que esto sea posible. Visita nuestra página de Juego Responsable para obtener más información. Estas recibiendo este mensaje a pesar de haberte desuscrito de nuestros servicios de marketing debido a que este es una comunicación de servicio el cual se nos requiere que enviemos como parte del servicio.

  Ver versión online

   

   

   

   

Have you sent the following documents to verify your account:

Identification: driving license, passport or national identity card.

Proof of Address – This can be a paper bill, bank statement, or official government document. Your name, address and issue date must be visible. The document must have been issued in the last 3 months.

Bank statement  If you have an online bank, you can access it through a PC and take a screenshot of your bank account statement showing your name, bank account number, company logo and the URL of the website on the same image

Credit Card E-Wallet Test:  Simply take a screenshot showing your name, username, email address, and the URL of the web page.

At some point, they can require you to complete a declaration form.

You also received this email

"tu cuenta a sido verificada" means in spanish your account has been verified.

all anchi.not once but twice and they aprroved everything.thats why i got angry. first on 5 of january and then again 11 january. and now they ask me again. even suppot told me was not right asking me for 3 time the same in so little time and when my account was verfied already.and when they ask verified again not even support or me  know what they want...  until i got an email the other day ask me again screen shot for 3 time of one my debit card wich i sent twice and was verified.also they told me they hace problems with the page. also i talk via phone with a supervisor he told me i was right and apologize.and told me my case were sent to another agent or supervisor.got an email on 30 january.of them wich i post here and told me to have patience they she were take my case and see why so much issues.

What about this email above, for additional documents? 

sorry anchi what email? i have posted the 2 emails. wich my account was verified with all you said or better said with all they ask january 5 and january 11.if u have doubts of what im saying you can ask the casino.i copy paste the emails coz i dont know to post acreenshot with the notebook.

This email:

Apparently, they probably approved what was sent to them by you, but they are still missing some of the documentation.

Send them what they additionally asked for.

got this email 20 min ago.from them

 

 

[email protected]

8:57 (hace 21 minutos)

para mí

in spanish said. sorry and thank you for patience bla bla still saying about the debit that that debit card i have deposited and withdrawn to post an screenshoot again. of the debit card wich was  already verified twice

""Antes de aceptar un retiro, podemos solicitarle que nos proporcione una identificación legal, como copias certificadas de pasaportes, documentos nacionales de identidad u otra documentación similar que sea necesaria según las circunstancias. También podemos realizar verificación telefónica, verificación facial o otra verificación que se requiere para garantizar que usted es quien dice ser".

up there says before a withdrawn we can ask you all u mention anchi.and already give them twice.and twice was verified. so you think its fair? what they done to me? for the casino case is closed. i repeat dou you think is fair for a player verified twice in less than 10 days.deposited every day here.the day i won i deposited 160k they got not problem for the deposits but they did when i tried to withdraw.when i could play casinos wich accepted argentine players never happened this to me.also before i used debit or credit card for deposits they dont allow until i sent screenshots of the cards... so i think they were rogue to me.hope u understand and put in my position.thank you anchi

You have to send them this: 

you need to upload a photo of your ***2854 card. The front must show the first 6 numbers and the last 4. The back of the card must be duly signed (white stripe or another color) and for security it must cover the CVC code (Very Important). Until the document is verified, we may reject withdrawal requests or keep them pending.

i already did it on january 5 and january 11.they aproved the pic of that debit card thats why im ungry. and did i mention  i deposited every day and that day deposited 160k and everything ok for deposit problems for withdrawn.. i dont think its fair.anyway you can close this topic.they sent me an email that for them and their terms and conditions my issue is closed.not fair for a player.took deposits make u verified the same twice.aproved the documents all when u want to withdraw they have problems...

LCB team u can close this case.they have their terms and conditions no way.won to them thanks LCB

Thanks for keeping us informed. We will be closing this complaint.

Its ok thanks.

hi make a complaint about betsson argentina.a week ago. for withdrawns. like LCB team read i verified my acount and debit cards januay 5 and 11.al goes ok.then they said THEY made a mistake verifying my account.. i went nuts make a complaint here etc.then after talk with supervisor chat etc apologize etc.but they said no.they have their right.also read anchi here from LCB and said sent them the docs again.ok today i did what anchi said  and sen the documents today (the documents was the same photo fo my debit card wich i said again was verified twice. and deposit more than 200 k. and started playing went to almost 800k.check my email... they rejected again the document. i went insane.support was not online.so i played all my money...and lost it.coz i was insane.with this debit card i have withdraw 3 times not huge withdrawn.all problems become when i try to withdrawn large withdrawns.. well today i talk to support and ask why they rejected my debit card again... pics were fine your name all fine.u didnt signt it with a "PEN" all excuses... never told me i have to sign it with a pen.im so stupid for plaing again here.and i speak with uala the debit card i made deposits.they told me they should returned my deposits backs coz law in argentina and then dont accepted deposits to casinos on line by the law of  "A" 6823/2019 central of republic of argentina not allow to make deposits on: casinos online,brokers,cripto etc.

So  like they dont want to paid making excuses.. they cant not take deposits. law is law.i would really talk with a rep of betsson but international.not someone calling from peru.and tell me u did all well but u forgot sign the credit card with a "PEN" many of u will think o this guy is bad looser etc.but not.i loose here may many times.. im piss of coz when i want to withdraw they dont want to paid.so if LCB team can help me would be very gratefull if not i thank LCB  team aniway.just talk to a rep via phone rep of betsson international not peru etc..awfull support.and like i said they cant take deposits by argentine law.wich i mentioned up there.so my deposits should be returned.thank u for read me again.

Hi indiana, 

Thank you for your detailed description of your situation. We understand how frustrating it can be.. 

Anchi has mentioned in this post HERE that you must have the back of your credit card signed, among other steps you must follow. So this shouldn't be of surprise. Some casinos are more lenient in terms of verification process and some are more rigorous. Betsson Group clearly utilizes a rigorous and very strict verification process in order to ensure that all of the participants in their games are of legal age and that their transactions are secure from any potential fraud. They simply have the right to be demanding of clean documentations. If something is missing it is missing and they have the right to revert back to you to get all the information needed. This is why we advise you take a deep breathe and move slowly with these kinds of things.

We highly recommend that you reach out to a representative of Betsson International and explain the situation to them directly and sign the back of your card as they requested. It is likely that they are aware of your troubles already, and may be able to provide you with more information or a resolution to your issue. We are sorry that you have had such a negative experience with the company, and we hope that you can reach a satisfactory outcome.

thank you for understand my situatuion. yes i have signed the back of the card lets see what they said today.my ungry is that all was ok until i become wining. and make small withdramn with this debit card.i hace sent a PM to the rep of betsson here.not answer for him already.thank you again for understand me.

No problem, happy to help. It's understandable to feel frustrated when things don't go your way. Unfortunately, it can often take some time for customer service representatives to respond to inquiries, so you may have to be patient. In the meantime, make sure to document every step of your communications with the customer service representatives, so you have a record of your attempts to contact them. Good luck, and I hope you get the resolution you're looking for!

i did i have all emails all saved. customer support is very poor and they call me from peru i dont understand that im from argentina. and i have to talk them so many times they said im rigght is their mistake but always the same. betsson is very serous i cant believe whats going on with them. omce again thank you for understand

update. i got an email. tehy couldnt verified my debit card. i did everything they ask i sent the debit card sign... they ask me to sent again a photo with the debit card sign. im tired i did it all.i deposited here every day. with that debit card i with drawn 3 times. now is a pain. i dont know what happened to them. i think they should give me my deposits back. i dont know what they want like i said i sent them all they want. this email today i got.

 

 

Betsson <[email protected]>

9:45 (hace 2 horas)

para mí

 

 

Hola oscar, Te informamos que tu cuenta no pudo ser verificada. Es necesario subir documentos adicionales para completar la verificación.

Verificar Nuevamente

Ante cualquier consulta por favor no dudes en comunicarte con nuestro equipo de Atención al Cliente. Muchas gracias, Equipo de Betsson Argentina

i talk to chat support again.ask for a call from a supervisor they said no one call me now.that i sign wrong the debit card.i use brubank and sign when the card says (autorized sign) wich i did.they said the sign dont go there goes on cvc and i dont know what else to do with this people even yesterday i deposited again. for take the money no problems to paid to many problems.i sent a message to the rep here he didnt ask answer me. i have like i said verified twice in les than 10 days when i start wining all this happened. here is the chat is in spanish.so you can see they always had something to rejected the debit card to make withdrawns.

Liliana: Hola, mi nombre es Liliana.
oscar castro: hola liliana
oscar castro: me puede llamar un supervisor por favor
oscar castro: ?
oscar castro: estoy muy cansado ya de que no me dejen retirar el dinero
Liliana: Buenos días Oscar, un gusto saludarte. Lo que sucede es que a través del chat en vivo solo atendemos agentes de atención al cliente.
oscar castro: ya verifique constantemente
Liliana: Podrías por favor brindarme detalles de tu consulta para ver lo que sucede?
oscar castro: te explico
oscar castro: verifique mi cuenta 2 veces enero 5 y enero 11
oscar castro: tengo los emails
oscar castro: retire 2 o 3 veces
oscar castro: ahora alegan fue un error de ustedes haberme verificado mi tarjeta de debito
oscar castro: no me dejaron retirar mas y ya me hostigan verificando mil veces esas tarjeta
oscar castro: ayer mande la foto de la tarjeta firmada
oscar castro: y hoy la rechazaron y me piden verificar nuevamente
oscar castro: lo hacen a proposito para no pagarme?
oscar castro: mis depositos los aceptan para eso no tienen problema
Liliana: Entiendo Oscar y agradezco toda la información que me brindas para entender tu consulta. Primeramente, entiendo que el proceso de verificación pueda ser molesto para ti, sucede que esto ocurre de forma aleatoria para toda cuenta de juego, con lo cual no lo determina un retiro en sí. Sin embargo, te pido por favor 5 minutos en linea para revisar lo que está ocurriendo con tu documento y poder ayudarte +
oscar castro: ok
oscar castro: no entiendo.ya tenia todo bverificado lo hacen a proposito para no pagarme
oscar castro: verifique 2 veces
oscar castro: Tu cuenta ha sido verificada
Recibidos
Betsson <[email protected]>

mié, 11 ene, 11:48

para mí
Betsson
Hola oscar,
Te informamos que los documentos presentados para completar la verificación de tu cuenta han sido aprobados.
Muchas gracias,
Equipo de Betsson Argentina
Jugar Ahora
18+
AFIP
Línea de orientación
Autoexcluite - click acá
Lotería de la provincia
pba.betsson.bet.ar un sitio operado por Casino de Victoria S.A.-Betsson Malta Holding Limited UT, CUIT Nº 30-71727906-5, bajo la licencia para el desarrollo de la actividad de juego bajo la modalidad On line otorgada por Instituto Provincial de Lotería y Casinos de la Provincia de Buenos Aires, mediante Resolución Nº RESO-2020-795-GDEBA-IPLYCMJGM del 29 de diciembre de 2020.
La oferta de entretenimiento disponible en el sitio se circunscribe al ámbito geográfico de la Provincia de Buenos Aires.

Betsson anima a todos a jugar de manera responsable en todo momento. Recomendamos establecer un límite de depósito para que esto sea posible.
Visita nuestra página de Juego Responsable para obtener más información.

Estas recibiendo este mensaje a pesar de haberte desuscrito de nuestros servicios de marketing debido a que este es una comunicación de servicio el cual se nos requiere que enviemos como parte del servicio.
Ver versión online
oscar castro: este fue el 11 de enero
Liliana: Gracias por tu espera Oscar, en este caso he revisado tu cuenta y veo que tu documento reciente ha sido rechazado porque la firma no la has ingresado al lado de donde figura el CVC.
oscar castro: y este el 5 de enero
Liliana: Para que el documento sea aprobado, necesariamente la firma debe ir al lado de donde figura el CVC, el cual debes tapar
Liliana: Y la firma debe estar directamente en el plastico
oscar castro: Tu cuenta ha sido verificada
Recibidos
Betsson <[email protected]>

jue, 5 ene, 5:41

para mí
  
Traducir mensaje
Betsson
Hola oscar,
Te informamos que los documentos presentados para completar la verificación de tu cuenta han sido aprobados.
Muchas gracias,
Equipo de Betsson Argentina
Jugar Ahora
18+
AFIP
Línea de orientación
Autoexcluite - click acá
Lotería de la provincia
pba.betsson.bet.ar un sitio operado por Casino de Victoria S.A.-Betsson Malta Holding Limited UT, CUIT Nº 30-71727906-5, bajo la licencia para el desarrollo de la actividad de juego bajo la modalidad On line otorgada por Instituto Provincial de Lotería y Casinos de la Provincia de Buenos Aires, mediante Resolución Nº RESO-2020-795-GDEBA-IPLYCMJGM del 29 de diciembre de 2020.
La oferta de entretenimiento disponible en el sitio se circunscribe al ámbito geográfico de la Provincia de Buenos Aires.

Betsson anima a todos a jugar de manera responsable en todo momento. Recomendamos establecer un límite de depósito para que esto sea posible.
Visita nuestra página de Juego Responsable para obtener más información.

Estas recibiendo este mensaje a pesar de haberte desuscrito de nuestros servicios de marketing debido a que este es una comunicación de servicio el cual se nos requiere que enviemos como parte del servicio.
Ver versión online
oscar castro: 2 veces verfique
oscar castro: 2
oscar castro: todo. y ahora la firma la puse
oscar castro: donde en la tarjeta dice firma
oscar castro: todo bien hice
oscar castro: donde quieren que firme?
oscar castro: firmo donde dice exactamente en la tarjeta (firma)
oscar castro: esta clarito firme donde dice dice firma autorizada
oscar castro: donde indica la tarjeta
oscar castro: que quieren?
Liliana: La información que te indico Oscar es la que recibo por parte del área encargada. Estos documentos por seguridad son revisados únicamente por esta área, por lo que la información que me indican es que debes firmar al lado del CVC, no en ningun otro lado
oscar castro: donde seria el lado del cvc?
oscar castro: por que firme donde la tarjeta me indica
Liliana: En la tarjeta Oscar, el codigo CVC debe estar encerrado en un rectángulo, y al lado derecho debe estar el liso de la tarjeta, sin información adicional
Liliana: Ahi es donde debes poner la firma
oscar castro: me das una imagen como ejemplo?por que firme donde la tarjeta me dice firma autorizada
Liliana: Por este medio no es posible adjuntar archivos Oscar, pero de acuerdo a lo que me indicas tu has firmado en la franja que suele ser de color blanco, correcto?
oscar castro: no
oscar castro: no tiene color blanco es brubank
oscar castro: violeta
oscar castro: firme donde dice firma autorizada
oscar castro: como indica la tarjeta
Liliana: Pero firmaste dentro de una franja?
oscar castro: no
oscar castro: firme
oscar castro: en donde dice firma autorizada
oscar castro: ccomo indica la tarjeta
oscar castro: que me llame alguine urgente
oscar castro: por que esto no me esta gustando
oscar castro: esta tarjeta ya a sido verificada 2 veces por ustedes
oscar castro: el problema empezo a la hora de yo empezar a retirar dinero
oscar castro: no quieren pagarme
Liliana: Oscar, te estoy indicando donde debes realizar la firma correctamente, que es justo al lado de donde aparece el código CVC. Todas las cuentas de juego pasan popr procesos de verificación de forma aleatoria, y lo puedes ver en las condiciones de uso del sitio. Ahora, veo que el día de ayer ya tu caso fue derivado a nuestros supervisores para que puedan revisarlo, de igual manera, si tu deseas contactarte directamente con ellos, el canal correcto para hacerlo es a traves del correo: [email protected]
Liliana: Ya que desde ahi podrá atender cualquiera de mis supervisores y ya no un agente de atención al cliente como yo
oscar castro: pero firme en donde dice firma autorizada
oscar castro: no me puede llamar un supervsiro?
oscar castro: supervisor?
oscar castro: ya no doy mas.es terrible esto.

REP of betsson here can u contact me i have already sent you a message  days ago...

talk again to chat support. the agent says she understand me apologize and sorry for my situation she said my case has been sent to other i dont know what else to do.but no supervisor can call me and she got offline. i have check and i sent not one but PM to rep here in betsson no answer from him.

Valeria: Hola, mi nombre es Valeria.
oscar castro: valeria me podira
oscar castro: llamar urgente un supervisor?
Valeria: Muchas gracias Oscar por comentarme lo sucedido, te pido unos 05 minutos en línea por favor para poder verificarlo de inmediato.
Valeria: Me ayudas por favor mencionandome el motivo, el numero de celular
oscar castro: ok
oscar castro: el motivo es  que me estan ustedes estafandome. mi celular es 1168544757
oscar castro: ya no puedo mas
oscar castro: estoy ahora mismo en el hospital por todo lo que me estan haciendo mediante verificaciones
oscar castro: ya e verificado varias veces
oscar castro: estas en linea?
Valeria: Lamento mucho lo sucedido en tu caso estimado Oscar, en lo personal me pongo en tu posición, sin embargo las reglas e indicaciones vienen de arriba, en este caso escapa de mis manos esta verificación, si por mi fuera lo solucionaría de inmediato de la forma más sencilla posible para ti. Pero por experiencia y con toda sinceridad, porque no quiero mentirte te digo que tu caso 230205-000587 ya fue escalado a los supervisores.
Valeria: Estaran comunicandose contigo a la brevedad posible.
oscar castro: no entendi lo de experiencia y toda sinceridad
oscar castro: no me quieren pagar.me arruinaron por que los depositos los aceptan pero si quiero retirar no.
oscar castro: que me devuelvan los depositos me arruinaron la vida. me aceptan depositos pero no retirar y ya mande todo
oscar castro: 10 veces
oscar castro: verificado 2 veces y ahora de nuevo todos los dias.y mande la tarjeta que ya estaba verificada firmada donde debe ser por que es brubank y firme donde dice (firma autorizada)
Valeria: Como te menciono Oscar lamento lo sucedido pero como en todo trabajo nos manejamos por escalas si estuviera en mis manos esta verificación lo haria sin tanto cambio de información in mebargo desde mi posición como agente estoy intentando ayudarte solicitando la revisión de tu caso. No te prometo que ahora mismo lo haran pero si que he adjuntado todo tu historial de chats para ser revisado por el área encargada.
oscar castro: esta bien.yo estoy enfermo del corazon.tres veces fui al medico por su culpa
oscar castro: es re injusto y como te mencione lo hacen a porposito
oscar castro: por que de ultima no me acepten los depositos
oscar castro: e depositado mas de 400000 mil pesos en una semana
oscar castro: y cuando quiero retirar me salen con miles de trabas
Valeria: Lamento ello Oscar, a penas tengamos respuesta del área de supervisión te estaremso enviando un correo, de todas formas seguire en seguimiento de tu caso, esperando que tu salud pueda mejorar de manera apropiada. Te deseo un buen dia a pesar de todo, cuidate mucho
Valeria se ha desconectado.

Hi indiana, 

It can be incredibly frustrating when you feel like you've done everything you can to meet a company's expectations and still can't seem to get the desired result. However, don't give up yet! It's never too late to get this all resolved. The most important thing is that they are in communication with you despite your overall disappointment. They may be willing to help you out and return your deposits if you are utterly disappointed with them. It's also worth double-checking that you have followed all of their instructions correctly, as sometimes it might be something as simple as a missing detail that's blocking your progress with verification. Be patient and don't give up on your efforts - You can do it!

u r the only understand me. patience? i have been tallking to them every day.verified every time.support  is awfull only they said u r right.. ask for a call supervisor are not there.thats they said to me. i have done all they ask not once but 10 times. and like i said all problems went when i i start wining and withdrawn. i have frustration i feel scam. i hace deposit a lot of money.they dont have problems to me ti deposit but yes for withdrawn i hace ask when some one of peru call me.that return my deposits he said yes.and no deposits back. worst of all they admit this is their mistake. when argentina was allow for casinos online to deposit i have never gone trough to a trouble like this.i cant believe been verified twice my debit card was verified twice..i have withdrawn samll amount no problem.this start when i ask a huge withdraw but huge in argentina coz is was in argentina pesos. i ask for my deposits back because i dont know what else to do or they want. they allow me for deposit but not for withdraw.very smart of them.. im nut and sick they are scam believe me.if if they have problems to paid me they should not accepted my deposits. 3 messages sent to Betsson rep here... no answer of him. they should return my deposits they wonyt loose nothing because when i won they wont let me withdraw. this is insane. no call when i ask for a rep.support hope you use google translate if u know u dont spanish to see how they respomnd me. they took all my money but they dont dont paid. evidence and proof i have posted here. LCB  help anyone always for free and im thankfull but could you at least talk to betsson rep? coz i sent him 3 messages in the week and no response.thank u very much

and yes my friend i have done everything they want.i have followed all their instructions. been verified twice in less a week.they ask this" i sent it.. when i sent i sent what they ask the ask other thing or said "sorry we made a mistake u should do this"mistakes of them.and im gonna be honest they dont wanna paid me when i won.coz i have never seen or pass something like that. they took me lots of money.and wehn i want to withdrawn they took my life asking something already give to them.amd support not colaborated they said im sorry for you.when i ask talk to a rep (not here they said) not funny. i having a very bad time

Hi indiana, 

It is understandable that you feel frustrated and scammed by Betsson, as they accepted your deposits but refuse to allow you to withdraw your large winnings. Despite past successful verifications..However, it appears that you have gambled away a large portion of your winnings, as suggested by the recent comments in this forum thread. Once again I will ask, do you presently possess a certain quantity of money that you are attempting to withdraw?

Depending on if you currently have funds to withdraw or not we will further escalate this complaint with Casino Rep. But keep in mind that they have already stated that they have a dedicated CS team that is already working with you to help resolve this situation. 

It is important to continue to contact customer service and be patient for the phone call conversation. It is also important to review the terms and conditions of your agreement with Betsson, to ensure that they have not breached any terms which would give you a legal right to pursue your claim. Additionally, it would be wise to consider filing a complaint to their MGA License HERE to further escalate this whole issue. Please make an effort to be clear with your issues and keep it short and to the point. Sometimes less is more. 

ok sorry for my long posts i will try to be more short with my posts.all i wanted was updated what im talking)

pending withdraws? no i dont have. they allow my deposits but always have an excuse to paid.

i contact support ask for a phone call with a suprevisor they never are there.sent 3 messages for betsson rep here like you recommend no answer.if i feel scam? yes of course because i have verified that debit twice make 2 or 3 small withdraw. the problem was when i ask a payment of 400k they push me to the limit day after day sending all they want. i sign the debit card now they said i sign it wrong.(i sign it when the card says authorized sign) my friend is scam if they said they cannot verified my account ok fine dont took my deposits either..i was depositing since yesterday and if i want to deposit now i can.. but no withdraw.how is that possible? im gonna filled a claim there in MGA license if i dont have an answer for  the rep here or for someone of betsson.thanks king nemo for your advise.