CLOSED: Betspin Casino Support and Complaints Thread

6,163
views
25
replies
Last post made 5 years ago by JackieNL
Betspin_Phil
  • Started by
  • Betspin_Phil
  • Casino Rep 5
  • last active 7 years ago

Back to list

Readers of this topic also read:

  • Hi LCB'ers, Testing Lucky Hippo Casino- an unlicensed and US-friendly online platform! Find out both the smooth aspects and challenges of the process. Highlights: Tester of the day: Juggaloroscoe...

    Read

    Reviewing Deposit/Cash-Out process at Lu...

    2 478
    2 months ago

  • It's been 3 weeks now and still have not yet received prize. I spoke to a moderator and asked if they knew what day it will be sent and they said no. So could someone please let me know when I'm...

    Read

    RESOLVED: Claim prize

    7 405
    2 months ago

  • Slots Plus - Exclusive $625 Escape The North Freeroll Tournament For new and existing players - US OK! Available on Mobile version only! Guaranteed prize pool: $625 Tournament name: Escape The North...

    Read

    CLOSED: Slots Plus - Exclusive $625 Esc...

    1 208
    2 months ago

Please or register to post or comment.

  • Betspin_Phil
    • Started by
    • Betspin_Phil
    • at Jul 28, 15, 08:49:52 AM
    • Casino Rep 5
    • last active 7 years ago

    Thanks for this post from:

    Hey Guys,

    I'm Phil the casino rep for Betspin.

    If you have any questions or need any assistance at all please do not hesitate to ask or contact me and I will always do my best to hep you out.  wink

    Thanks,
    Phil.
     

     

    Edited by Moderator KingNemo: 20th January 2019 - Betspin is CLOSED

    Rated:
    Betspin

    5/ 5

  • Makerik
    • Replied by
    • Makerik
    • at Jul 29, 15, 02:40:59 AM
    • Finland Hero Member 520
    • last active 3 years ago

    Welcome Phil! smiley

  • Betspin_Phil
    • Replied by
    • Betspin_Phil
    • at Jul 29, 15, 02:43:44 AM
    • Casino Rep 5
    • last active 7 years ago

    Thanks Rick, appreciated.

    smiley

  • Emma.lcb
    • Replied by
    • Emma.lcb
    • at Jul 29, 15, 04:30:32 AM
    • Serbia Hero Member 950
    • last active 5 years ago

    Hi Phil,

    We're happy to have you here, welcome aboard  smiley

  • Betspin_Phil
    • Replied by
    • Betspin_Phil
    • at Jul 29, 15, 06:02:14 AM
    • Casino Rep 5
    • last active 7 years ago

    Thanks for this post from:

    Thanks Emma, its great to be here and thanks so much for the warm welcome.

    smiley

  • Melcb
    • Replied by
    • Melcb
    • at Jul 29, 15, 06:15:15 PM
    • Admin 6308
    • last active 3 days ago

    Thanks for this post from:

    Welcome to our fantastic forum! Thanks for being here to assist our members with any queries. Hopefully their are no complaint;)

  • Anchi
    • Replied by
    • Anchi
    • at Jul 30, 15, 12:41:32 AM
    • Serbia Admin 13534
    • last active 4 hours ago

    Thanks for this post from:

    Hi Phil,

    Welcome to the forum  smiley

  • Betspin_Phil
    • Replied by
    • Betspin_Phil
    • at Jul 31, 15, 05:00:04 AM
    • Casino Rep 5
    • last active 7 years ago

    Thanks guys

    smiley

  • linastante
    • Replied by
    • linastante
    • at Jul 31, 15, 12:31:56 PM
    • Germany Hero Member 948
    • last active 4 years ago

    Any chance that Germany will be added to the 'accepted' country list ?

  • maiwen63
    • Replied by
    • maiwen63
    • at Jul 31, 15, 12:40:29 PM
    • Super Hero 2334
    • online

    Thanks for this post from:

    Welcome Phil  smiley

  • Betspin_Phil
    • Replied by
    • Betspin_Phil
    • at Jul 31, 15, 12:49:27 PM
    • Casino Rep 5
    • last active 7 years ago

    Thanks for this post from:


    Any chance that Germany will be added to the 'accepted' country list ?


    Hey,

    Nice to e-meet you. I am afraid that we do not have any plans to open up to Germany at this moment in time. The legal situation is a bit unclear to us and until things become more clear this is a market that we will not enter. If the situation changes for us I will of course let you know.

    Thanks,
    Phil.
  • linastante
    • Replied by
    • linastante
    • at Nov 14, 16, 03:11:40 PM
    • Germany Hero Member 948
    • last active 4 years ago

    edit: Just tried a new deposit since the last attempt several weeks ago and now it has worked, 

     

    Hi Phil,

     

    now BetSpin as opened for German players, and yet I can't make a deposit with my credit cards. I am getting the same error message. D100 - restricted territory. (They are normal credit cards, Visa and Master, I am from Germany, these cards work 100% in other casinos)

    Unfortunately I had this issue written to support but since weeks (!) nobody answered me or could help out. worn_out

     

    linastante

     

     

    Betspin

    3.7/ 5

  • magostres
    • Replied by
    • magostres
    • at Mar 25, 18, 09:29:08 PM
    • Chile Newbie 9
    • last active 6 years ago

    I PASSED THEIR VERIFICATION PROCESS AND MADE A WITHDRAWAL BUT I WAS NEVER PAID.
    THEY ARE SAYING THAT I ‘BREACHED TERMS’ BUT I CERTAINLY DID NOT.
    PLEASE HELP ME WITH THIS.

  • MelissaN
    • Replied by
    • MelissaN
    • at Mar 26, 18, 05:08:48 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago
    magostres wrote:

    I PASSED THEIR VERIFICATION PROCESS AND MADE A WITHDRAWAL BUT I WAS NEVER PAID.
    THEY ARE SAYING THAT I ‘BREACHED TERMS’ BUT I CERTAINLY DID NOT.
    PLEASE HELP ME WITH THIS.

    Could you please provide me with your casino username? We are going to notify the casino rep.

    Thank you.

    Rated:
    Betspin

    4/ 5

  • magostres
    • Replied by
    • magostres
    • at Mar 27, 18, 09:06:38 PM
    • Chile Newbie 9
    • last active 6 years ago

    Thanks for this post from:

    My username is [email protected]

  • magostres
    • Replied by
    • magostres
    • at Mar 29, 18, 08:21:42 PM
    • Chile Newbie 9
    • last active 6 years ago

    Did you follow up omn this?

  • MelissaN
    • Replied by
    • MelissaN
    • at Mar 30, 18, 03:42:58 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago
    magostres wrote:

    Did you follow up omn this?

    We contacted the casino but they said they couldn't share the info regarding your case with us and you should contact customer support directly on the site. However, we contacted their support on your behalf and still waiting for the answer. Have you tried to reach them? 

    Rated:
    Betspin

    4/ 5

  • magostres
    • Replied by
    • magostres
    • at Apr 01, 18, 10:46:02 PM
    • Chile Newbie 9
    • last active 6 years ago

    Did you check this? I was hoping I will get your response ASAp.

    I still don't know what is the status.

  • MelissaN
    • Replied by
    • MelissaN
    • at Apr 02, 18, 04:16:11 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago
    magostres wrote:

    Did you check this? I was hoping I will get your response ASAp.

    I still don't know what is the status.

    Still nothing from the casino. Most of the casino reps are on taking days off due to Easter holiday. We've sent them another reminder. Keep you updated. 

    Rated:
    Betspin

    4/ 5

  • magostres
    • Replied by
    • magostres
    • at Apr 12, 18, 10:29:38 PM
    • Chile Newbie 9
    • last active 6 years ago

    Is the holidays over? I did not get an update.

  • MelissaN
    • Replied by
    • MelissaN
    • at Apr 13, 18, 03:37:00 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago
    magostres wrote:

    Is the holidays over? I did not get an update.

    We sent them another reminder. Hope the holidays are over for them and we'll get the answers soon. We'll keep you posted. 

    Rated:
    Betspin

    4/ 5

  • magostres
    • Replied by
    • magostres
    • at Apr 19, 18, 10:17:45 PM
    • Chile Newbie 9
    • last active 6 years ago

    I am still waiting for it.

    I have not heard for a long time, what is going on?

  • MelissaN
    • Replied by
    • MelissaN
    • at Apr 20, 18, 03:09:54 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago
    magostres wrote:

    I am still waiting for it.

    I have not heard for a long time, what is going on?

    Still nothing! We'll keep on trying to get in touch with them. 

    Keep you updated. 

    Rated:
    Betspin

    4/ 5

  • MelissaN
    • Replied by
    • MelissaN
    • at Apr 20, 18, 04:42:32 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    After sending another reminder to the casino's support team, we finally got the answer. Namely, they are not able to provide any information regarding your case unless the actual account holder is in contact with them. They advised you should contact them directly or their regulatory body, MGA, if you are not satisfied with the casino's answer. 

    Unfortunately, there's nothing more we can do for you. At least we tried to contact them on your behalf. Please keep us posted. 

  • JackieNL
    • Replied by
    • JackieNL
    • at Apr 15, 19, 10:48:31 AM
    • Netherlands Super Hero 1615
    • last active 3 years ago

    I've just received a bad news..

    Here's the message:

    Unfortunately, we are closing. Betspin wishes to thank you for your support during this time.

    Kindly be advised that from the 29th of April you will no longer be able to deposit or allowed any gameplay.

    In order to allow you to withdraw your funds, the site will remain open for logging in and withdrawal options, until the 14th of May. We strongly advise that you withdraw any remaining balance before that date. Players who still haven't requested a withdrawal of their funds by the 14th of May will need to contact our customer support via the email address [email protected] to do so, which may incur additional processing time.

    All accounts will be closed on 15th of May 2019.

    Betspin is going to close.. :'(

    I hope it will coming back in the future, i liked this casino!

    Betspin

    3.7/ 5

lcb activities in the last 24 hours

Most viewed forum topics

Anchi
Anchi Serbia 1 month ago
211

See all casino bonuses available for your country on our Halloweenbonus themed page. We will also post updates in this thread for your convenience. If you find any Halloween themed offers feel free...
Best Halloween Casino Bonuses For 2024

211 View
Anchi
Anchi Serbia 2 months ago
10

RitzSlots Casino No Deposit Bonus New Players Only! Amount: $100 Bonus Code: WELCHIP100 Sign Up HERE! WR: 30xBonus Allowed games: Slots Max cash out: $100 Restricted countries for the bonus: Belarus,...
Ritz Slots Casino No Deposit

10 View
tough_nut
tough_nut 2 months ago
2

Grande Vegas - Exclusive Free Spins New players only - USA OK! 100 Free Spins on ' Mega Monster ' How to claim the bonus: New players need to sign up from our LINK and use the bonus code upon...
Grande Vegas Exclusive No Deposit Bonus

2 View