Beem Casino Support and Complaints Thread

Hello Patrilla88,

Have you heard anything from the Casino? They have not responded to any emails we've sent to them. Please let us know if you received any updates regarding your case. We'll try contacting them again in hopes that they respond.

Hello tough_nut,

on July 25, 22 I asked them again, when I will receive my funds of 5.000,00 EUR. 
I go the following E-Mail on same day:

"Hi Patrick,

Thank you for contacting us!

Your withdrawal request is still processing. We have already contacted the Finance department. Please don't worry.   Our team is doing all possible to speed up this process. You will receive your funds soon.

Sincerely,
Lily
BeemCasino Support Team"

Then I asked them on same day what they mean with "You will receive your funds soon"? If this means that I will get my funds this week?

But I did not get any answere.

I really hope for your support.

Kind regards

Patrick Szyszlo

Hello Patrilla88,

We've sent another reminder email to them with an inquiry regarding your case, please keep an eye on this thread for any updates.

Hello tough_nut,

have you heard anything from Beemcasino to your reminder?

Kind regards

Patrick

Hello Patrilla88,

Unfortunately after sending a few reminders we still haven't heard back from the Casino. We'll send another one today, please keep an eye on this thread for any updates.

Hello Patrilla88,

Do you have any updates regarding your issue? The casino has been unresponsive to our emails thus far.

Hell tough_nut,

last E-Mail was from 28.07.2022:

"Hi Patrick,

Thank you for the provided details will notify our manager.

I totally understand your frustration and dissatisfaction. I hope that my next email to you will be a notification of a successful withdrawal.

Sincerely,
Everett"

I really like the game selection of the beemcasino and I wanted to start a live stream this saturday with a lot of high bonus buys. A friend of mine inherited around EUR 50,000. So this could be a very nice advertisement for the beemcasino but it seems that it does not impressed them at all.

On Friday we have to know, if we can trust the beemcasino or better search an other one.

Kind regards

Patrick

Hello Patrilla88,

Thank you for your update, we'll try contacting the Casino again from our side in hopes that we'll get an update on your case. Keep an eye on this thread for any updates.

Hello Patrilla88,

We've sent another email to the casino since they've been unresponsive to any of the previous ones that we've sent. Could you please update us if you have any new information regarding your case?

Hello Patrilla88,

We still haven't received any feedback from the Casino, we'll send another reminder email today. Any update from your side? 

Hello tough_nut,

nothing new... From today I am waiting since five weeks for my withdrawal.

They wrote mo on the 8th of August:

"Thank you for contacting our support team.
The financial team is still on it.
But I hope that we get positive news about your withdrawal very soon.
My sincere apologies for all these inconveniences."

What shall I do? 

Kind regards

Hello Patrilla88,

We've contacted them once again and forwarded all previous emails regarding your case. Hopefully, they'll get back to us soon. Please keep an eye on this thread for any updates. 

I Have Made A Withdrawal Request on Beem Casino on 19th August 2022 which is still pending after 12 days and customer support is not helping in any way. Plz LCB help me. Amount 160 Euro. Userid:-. Javish16..

@Javish16, we notified the casino representative about your withdrawal issues. Once we receive an update we will let you know. 

What options do we have as player, when the beemcasino does not withdraw winning? I already have contacted the Curaçao eGaming-Support.

First I thougt they would help me, but I guess that the messages were automatically generated and nothing will happen...

I am nearly waiting 8 weeks for my withdrawal.

Kind regards

Patrick

We will send a reminder regarding your issue too Patrilla88, but so far we don't have any news. 

Yes, contacting the casino licensor is a good move. 

The emails we have sent are left unresponded. Do you maybe have some news from the casino?

We sent one more reminder in the hope this time we will get some updates. 

Again, no updates. We sent one more reminder email. If we do hear back thread will be updated. 

Javish16, Patrilla88 we never received answers to the emails sent. We consider your cases as unresolved, in case we do hear back, the thread will be updated. 

I have been waiting 2 months and have received nothing and there support is not even existent

This is 4 weeks after making a withdrawal sorry trying to make one

Thanks for contacting us. Our team is trying to resolve the situation. We appreciate your patience.

We’ve tried many paths to fix this issue, but it persists. Unfortunately, I do not have a deadline at the moment.

5 weeks after trying to make a withdrawal I finally receive a responce from the 10 emails I have sent stating 

Thanks for contacting us. Our team is trying to resolve the situation. We appreciate your patience.

We’ve tried many paths to fix this issue, but it persists. Unfortunately, I do not have a deadline at the moment.

Hello Guest104,

Please be advised that Beem Casino has been placed on the warning list due to a lack of response from the casino and its affiliate program. There have been complaints of non payment to marketing partners. We advise players to proceed with caution and choose another place to play.

Can you please send us your Casino Username via private message so we can try to get in touch with Casino Representative regarding your issue?

Hello Guest104,

Please send us your casino username.

Hello Guest104,

Can you please send us your Username in PM to be able to help you?

Hello Guest104,

We will be CLOSING this complaint due to inactivity of submitter.

This casino is a scam, using high bonuses to send spam files. I regret that I didn't read the comments of other magazines. I have proof of everything To transfer money to this casino, if the administrator will send me a message that comments or talks about the casino are prohibited. This place will block me. I'm happy. I warn you not to enter. Any other comments that This casino is the best. he is the same If you don't believe me Try to read other game magazines.

Hello Minmu01,

Beem Casino has been placed on the warning list due to a lack of response from the casino and its affiliate program. There have been complaints of non payment to marketing partners. We advise players to proceed with caution and choose another place to play.

Thanks for sharing with all the LCB members your experience with this brand. We really appreciate it.