Beem Casino Support and Complaints Thread

Hello LCB-ers!

We are glad to announce that our online casino is open now!

Beem Casino offers you:

- Great selection of slots and table games from the leading game providers

- Unique Loyalty Program with 30 levels

- LOOTBOXES!

- Fast and secure depositing and withdrawals 

- 24/7 Customer Support

We are here to help you and discover more about BeemCasino.

Welcome to our casino and wish you the best of playing!

BeemCasino Team

Welcome to the LCB forum Beem Casino team! Thank you for being available to assist our members! 

Welcome to LCB! We hope you'll have a great time with us and our members. 

Welcome to the LCB forum

Hi Beem Casino team! Welcome to the LCB forum..

Hi Beem Casino team, welcome to LCB! 

Welcome to the best forum Beem Casino. 

Welcome to our forum! Thanks for signing up! 

Hello Beem Casino team! Welcome to LCB! 

Hi Beem Casino, welcome to the LCB

Welcome on board Beem Casino! Nice to know we have you around! 

Hi beemcasino, welcome, nice to have you here

 I completed my verification and made a withdrawal request which is still not processed since 6 weeks! 15 times contacted support and they give me 10 diffrent answers that i should be patient, a manager will look in to your case in some hours, that the financial deparment works on it and that they are so sorry.
I used the affilate link form Roshtein, so i will contact him too.

Hi Sercan Izgi,

Please private message me your casino username and we'll get in touch with the casino rep. 

Hi Sercan Izgi,

We received your account details and notified the casino rep. Keep you updated. 

Hello Sercan, we've asked you to provide additional information to process your withdrawal. Please send to our live chat the pic of your card.

Kind regards,

BEEM Casino Team

Dear Sercan,

please be kindly advised that all withdrawals are processed on a first-come first-served basis and might be split in smaller portions until being paid in full; payments are made only on work days. Today there was made a cashout (250EUR).

Kind regards,

BEEM Casino Team

Hello i make a withdraw on Beem casino on 20.8 600€ and my withdraw was cancelled i ask the live chat they say i can only withdraw 100€ a day my last withdraw is missing since 3 days i can not ask the finance team live chat is not helping can you please help

Hello atti38,

Please send me your casino username to private message inbox and we'll ask the Casino Representative to check what's going on with your withdrawal.

ANOTHER PREDATORY CASINO PREYING ON VURNABLE ADDICTS WHO SELFEXCLUDED THEM THELSEFES IN OWN COUNTRY .

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

2.1 The Casino accepts players only from those countries and geographic regions where online gambling is allowed by law. It is the player’s sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing bets on the website.

.4 It is entirely and solely Your responsibility to enquire and ensure that You do not breach laws applicable to You by participating in the games. Depositing real funds and playing for real money is subject to the laws of Your country, and it is Your sole responsibility to abide by Your native regulations.

2.6 Users from the following countries (“Restricted Countries”) are not allowed to deposit and play real money games: Estonia, Israel, Ukraine, Republic of Crimea, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Pierre and Miquelon, St. Barthélemy, French Polynesia, Wallis and Futuna, New Caledonia), Netherlands, Lithuania, Romania, Spain, Slovakia, the United Kingdom (including United Kingdom Overseas Territories), US or any of its states, Dutch West Indies and Curacao. The Casino cannot guarantee successful processing of withdrawals or refunds in the event that a player breaches this Restricted Countries policy.

8.13 Please, note that the Casino holds no liability for any deceitful actions of the residents of “Restricted Countries” in order to gain access to the website notwithstanding restrictions applied for the website usage by the residents of “Restricted Countries”.

.12 Company reserves the right at its sole discretion to return the deposit to a client if such client is using Company's services from the geolocation where Company is not officially represented

.5.2 For Mastercard, only the following countries are supported: Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, Netherlands, Norway, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, and United Kingdom.

.14 All deposited funds, including cancelled bonuses, should be wagered at least 3x times, before being eligible for withdrawals.

we have no any contract or agreement since the company is illegal operating in the netherlands .a casino ip agreement is only a permit to operate commercial and not gambling .

after i lost my money with their manipulated games i contacted support that i have a gambling problem and they should not have taken me to deposit and play .next day they put a bonus in my acount and i played for 6 hours .you see they are very responsible right .i want my deposit back 600€ and they shoukld put a geoblocking software on the site .all terms are full of contradictions and is very misleading .

Hello damasq1963,

Could you please send me your casino username to private message inbox and we'll get in touch with the Casino Representative.

done

Hello damasq1963,

Thank you for providing us with your casino username. We have sent an email to the Casino Representative. Keep you posted.

KSA dutch authoroty:

please note:illegal gambling companies that are not available.to players in the netherlands from 1 october must ensure that you can get your money back.if the company does not recieve or have a license .it is not allowed to offer games of chance in the netherlands.

An important change in the policy is that the fine for illegally offering online games of chance will be significantly increased.these higher fines apply to cases that are. taken into further investigations from october.

if the turnover of an illegal provider exceeds 15 million euros,the fine is related to the turnover and amounts to 4 percent of that.

if the turnover of the company is not known ,the ksa estimates the amount.if the turnover of the company in question is less than 15 million euros ,the basic fine is 600000 euros

addition to this :i want them to refund my deposits .they should not have taking me in their business.ofcourse they may diduct some costs and i want they implent geo blocking on the site to prevent more harm .very reasonable .a million business should apply every reasonable manners to protect vurnable players .we have a new regulation to protect us and these kind of practices destroy that protection just for the greed . 

i have an email from them to send my bancacount details to start the refund .

i think this casino is a big shot .admitting their fault .

thanks sydney for your help .lets see what mystake will do .i will delete all negatives as soon my refund arrives .

You're welcome damasq1963. Glad to hear that. Please keep us updated on this.

thank you ! .can you now chace mystake their #ss?

Dear damasq1963,

our financial department as well as our support team will help you at the next steps.

Kind regards 

BeemCasino Team

oke thanks .i recieved email confirming they will send the refund.i really apreciate it .

Hello damasq1963,

My colleague MelissaN is taking care of that complaint in this thread.

oke thanks!!❤️

funds recieved .this casino is operated by very honest people and god fearing .they have the same terms as mystake crap and they apologized and refunded .i hope the players will apreciate this and go support them .beem casino is the shot!!!

Glad to hear that damasq1963. Thanks for letting us know!

Sydney ,can you please delete this post .these people do not deserve my negative comment .they are very reasonable and gentlements .

Unfortunately we can't delete the posts but we are glad it's been sorted and you changed your mind. 

beem casino you can rate the highest .they have blocked the netherlands wich is great .they refunded and blocked my country .i have only respect for this guys .casinos can have the highest level license does not mean they are good .it is the people operating the casino .thank you beem .

Thanks for the update. That's great news. 

My account is fully verified and Iam waiting for my withdraw since 3 weeks. Nothing happens. I only get lied at support since weeks. Its just said it will be done soon,

My username is Jonasgamble

Hello Jo s,

Sorry to hear about your withdrawal issues. We contacted the Casino Representative on your behalf and we've asked him to check what has been the issue here. Keep an eye on this thread for updates!

My withdraw has been canceled without any corrospondence after 4 weeks.

Hello Jo s,

We've sent the reminder email to Casino Rep and asked him to look into your case. Hopefully, we will get an answer soon. Please keep an eye on this thread for any updates.

Hello dear forum ,casino beem stole my money and won't withdraw it they steal money from players withdraw money randomly

user name casino 

[email protected]

invite a representative to the forum

Hello banshi88,

We've contacted the Casino Representative regarding your issue and we are waiting for his response. Please keep an eye on this thread for an update. 

respected forum you can't wait for them to reply blacklist this casino immediately ,I am writing this complaint so that players can see that they are not paying money and they steal them

Hello banshi88,

Unfortunately, the casino is not replying to our emails. We've sent them another reminder and we'll update you on this thread if we get a response. 

Hello banshi88,

Have you heard anything from the Casino? They have not responded to any emails we've sent to them. Please let us know if you received any update regarding your case.

Hello dear LCB-Team,

I requested a withdrawal of EUR 5,000.00 at Beemcasino on July 11, 2022 at 6:38 am.

All the datas/documents to verify my account were available for the casino at this point.

The deposit was made via VISA and I also requested the payout via VISA. I did not play with a bonus!  The status of my withdrawal is "new" and aswell my documents for the verification are not processed.

When I ask for my withdrawal, the casino always texts me: "All withdrawal requests process on a first-come, first saved basis. We try to do this as quickly as possible." The casino writes in their terms that a withdrawal will be processed within 3 - 24 hours. This is also advertised on some websites but as you can see, this is not true and I have read that a lot of players had to wait more than 4 weeks or just get the withdrawal bit by bit… But I will not accept that. I am therefore asking for your support, as I fear that nothing will change next week. I read that in such cases you can also contact the licensor (Curacao eGaming) or contact a a lawyer from Curacao or Malta. Would you recommend that? I hope that you can help me and establish contact with the Beemcasino.

Thank you in advance for your support.

Kind regards

Patrick

Hello Patrilla88,

If you would like us to try to get in touch with the casino regarding your case please send us your casino username via private message. Be advised that they were unresponsive to our emails in the past so we can't guarantee that they will get back to us.

Hello tough_nut,

thanks a lot. I have sent you my unsername.

Looking forward hearing of you

Kind regards

Patrick

Hello Patrilla88,

Thank you for providing your casino username. We'll contact the casino regarding your case and update you on this thread as soon as they respond to us.