7Bit Casino, KatsuBet Casino Support and Complaints Thread

Thank you for your feedback guys. We sent them a reminder to clarify your situation and comments above. We made them aware of your comments and posts. 

Dear next1452,

Thank you for taking the time to share your feedback with us. 

We understand your frustration and apologize for any confusion you may have experienced due to the issue of the bonus promotion disappearing after you made further deposits. Our promotions are designed to enhance the gaming experience for our players, and we regret any inconvenience. However, we would like to point out that the compensation for the loss of the bonus was already provided to you in the form of another bonus.

As an online casino, we strictly adhere to all relevant laws and regulations governing online gambling activities. Our site accepts players only from those countries and geographic regions where online gambling is allowed by law. Moreover, it is important to note that It is the player’s sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing bets on the website. 

We value your feedback. Wishing you a wonderful day ahead!

Best regards, 
7Bit Casino team

Any update on my case? 

Please check the post above. 

No further response 7Bit?

Hi Watchtock,

Have you checked the casino rep's answer above? 

I've been trying to withdraw from my account. I got it approve and I'm located in melbourne, Australia. I tried both the debit transfer back to my card and even doing bank transfer but nothing. It's been cancel multiple time

Hi Sharkswift,

Sorry to hear about your negative experience with your payout.

Please advise casino name where you had the issues and your casino username via private message, please?

Thank you.

Hi Sharkswift,

Thanks for sending your casino credentials.

As I have informed you, we will notify the casino representative and try to assist you.

Keep you posted.

Please and thank you. 

Hi Sharkswift,

We would like to inform you we have just sent a reminder to the casino rep. as we haven't received any reply till now.

Please let me know if you do 

Hello  Sharkswift,

We are still waiting for a response regarding your case. 

Please be patient, since it is the Orthodox Easter holiday in Serbia until Tuesday.

Keep you posted.

Hi Sharkswift,

We sent the reminder again to the casino rep. As soon as we get any feedback, we will update you.

Hi Sharkswift,

The casino rep has just responded, here are details:

The player in question has attempted to withdraw funds using various payment methods. However, the withdrawals were cancelled multiple times due to incorrect information being provided, specifically the Clearing Number, Account Number, and Beneficiary Name. Each time a withdrawal was cancelled, a letter to the player was sent, explaining the reasons for the cancellation and providing guidance on how to correct the information.

To assist further, we suggested that the player make a minimum deposit (without x3 wager requirement) to activate new payment method, which would enable us to process a withdrawal via Bank Transfer. Unfortunately, the player opted to use these funds for gaming and thus currently does not have sufficient balance to initiate a withdrawal.

We understand the frustration that might arise from such situations and have been actively working with the player to resolve these issues. Our priority is to ensure a smooth and transparent transaction process, and we are committed to helping our customers meet the necessary requirements for successful withdrawals.

Previous I tried to use my card which was a debit card. They accepted the card, it was easier to deposit the money they accepted it. But when its coming to withdrawal they denied it. I don't understand. How can they accept a card for deposit and decline withdrawl

Hi Sharkswift,

As the casino rep has advised us that you used these funds for gaming and thus currently you do not have sufficient balance to initiate a withdrawal, we will mark this complaint as RESOLVED.

I deposited $40 worth of BTC on May 3rd and won .026 BTC but then they cancelled my first 2 requests for no reason and my last one said approved the next day which was May 4th however I haven't seen a single cent and all that they will tell me is that is was sent but they won't show me any proof what so ever the so called proof they sent me is a random transaction from April 4th! I told them no that transaction is a month old on April 4th and they just tell me no that's the hash just straight up lying and I been a player at 7bitcasino for over 7 years! Never had a single issue until now it's ridiculous I don't know what else I can do.

Here's a screen shot of the supposed transaction that took place on May 4th but you can clearly see it's a random transaction from April 4th

Hi Shag,

Sorry to hear you had withdrawal issues with 7bit Casino.

Please share with us your casino username via private message so that we could check with the casino rep what has happened here.

Ok I did my username is ******

Thanks a lot Shag. We will forward your account details and as soon as the rep responds, we will advise you here on this thread.

Hi Shag,

We have just received the feedback from the rep:

We would like to inform you that, unfortunately, there is no user attached to this email at our casino. In case that the player created an account at our casino, please contact us via an email address associated to the casino account to make sure that the casino profile belongs to the player.

Yea that's a total lie I can send you the correspondences I've had back and forth from my email address to them and I've been a player there over 7 years!

Here's just one of where they approved my cash out supposedly.

So now I wonder what they're going to try to say? I can't believe they trying to do me like this it just blows my mind.

And another screenshot of my recent emails from them

Hi Shag,

We have just received another email with clarification from the casino rep:

We apologize for the previous messages from our team and we are very grateful for the opportunity to clarify a situation and make sure that all facts have been presented correctly.

Our team would like to assure you that as a licensed casino, we are committed to the highest industry standards. Please note that the wagering requirement is a standard practice designed to ensure the safety of the platform and players, and applies to all deposits made at the casino.

Regarding the player's withdrawal request, we would like to draw attention to the fact that we use the international date standard DD-MM-YYYY, and all time-stamped data provided is subject to this standard. The cashout has been approved by our casino and successfully delivered to players address on May 4 2024. In accordance with our Terms and Conditions, all customers acknowledge that withdrawals via Coinspaid will be sent to the unique address entered by the user when making the request in the wallet. It is the player's sole responsibility to ensure that the crypto address is correct. You can view this rule at the following link: https://7bitcasino.com/terms-and-conditions or in the following screenshot: https://prnt.sc/XHN2jF-ripG1.

Given the above, our team believes that this situation can be closed as resolved. If any additional information is needed, feel free to reach out! Our team appreciates your cooperation and understanding in this matter.

 

Hi Shag,

As we received the clear explanation from the casino rep, we consider this complaint RESOLVED.

7bit casino going to be hit with class action lawsuit pretty soon. 

I believe 7bit casino is a scam and have proven so by deceit. Here is the chat with support. My username is ****** 

Additional chat photos

End of chat

End of chat

Hi tricklerjr,

As far as we can see on the screeenshots that the bonus wasn't issued since the apropriate link was not used. Once you register at a certain casino, you cannot reregister to claim certain bonus and use appropriate link. Every bonus has its own T&Cs and the casino has the right not to activate the bonus if the requirements are not met.

Hello, I recently registered with 7bit casino. They have officially landed under the category of scam casino to me. I wagered through the welcome registration spins. Upon completion of the wagering I noticed my account was debited an amount lower than the bonuses cashout. I pointed out these terms and conditions and asked for then to promise me they would correct this for other players. When I went to cashout they denied it and sent that I have mutilate accounts. After talking with live support and stating had not entered in any personal information yet and that my phone and service had just been purchased and activated the day before that I wanted to know why or how they came to that conclusion. They said I hadn't made multiple accounts that the system did not pick that up. Then I pointed our the cashout denial and what they said was the reason. She said one moment. Then I asked if that was do to the fact the I asked them to start disclosing there terms and conditions that I had been denied. I AM NOT JOKKNG,

SHE WROTE BACK 

THIS IS NOT THE ORIGINAL REASON FOR  OUR CURRENT CHAT. AND THEN HUNG UP..

and told they have non-disclosed parts of there terns and conditions and that why instead of cashing out 1.3 ltc I was only given the opportunity to cashout .325 because that rule was apart of there non disclosed terms and conditions for the bonus. I have several screen recordings during this that shows me have the chat with the agents screen recording. 

I HAVE NEVER HAD OR PLAYED AT THEIR CASINO AND THEY KNOW IT. THEY ARE A SCAM CASINO. PLAYERS YOU WERE WARNED!!!!!

Hi Keeshajannson,

Sorry to hear your experience was bad when playing at 7bit Casino.

Let's check with the rep what has happened, please private message us your casino username. Thank you.

I could private message its my email ************

Hi Keeshajannson,

Thanks for sending your casino username.

We have contacted the rep and forwarded your casino credentials. As soon as they reply, we will update you here on the thread.

Hi Keeshajannson,

Here is the update from the rep:

Upon reviewing the case, it appears the player successfully wagered the welcome registration free spins. According to our Bonus Terms, the maximum withdrawal from free spins was set to 1.3 LTC unless stated otherwise for specific bonuses. These details are explicitly mentioned in our Bonus Terms and Conditions available here: https://7bitcasino.com/bonus-terms, screenshot: https://prnt.sc/3DEmm-cYsCfY. The particular bonus the player claimed was capped at a maximum winnings of 0.325 LTC. The player had the opportunity to consult with our Support Team before claiming the bonus to fully understand the conditions applicable.

Additionally, when the player initiated the withdrawal, our system detected bonus abuse, identifying a duplicate account that had received the same bonus. This is in violation of our one-bonus-per-customer policy: All customer offers are limited to one per person, family, household address, email address, telephone number, same payment account number (e.g. debit or credit card, NETeller, etc), IP, and shared computer, e.g. public library or workplace. Any returns, deposits, winnings, or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account. More information can be found by the following link: https://7bitcasino.com/bonus-terms, supported by the screenshot: https://prnt.sc/tpiNFBmYKOT3. This policy helps prevent fraudulent activities and ensures all players have equal opportunities.

Given these circumstances, the deductions and the refusal to withdraw were justified and in line with our stated policies. We regret any misunderstanding this may have caused and are committed to transparency and fairness in all our operations.

That's impossible!  I have never registered, played or made any other account. This was my first time and only time. I do not make duplicate accounts and I do not bonus abuse. Like I said they are a SCAM CASINO AND They REFUSE to DO WHAT THEY SAY THEY DO AND WHATS IN THETE OWN TERMS IN CONDITIONS AND THEN MAKE SHI* UP IF YOU CALL THEM OUT AND ASK THEM TO CORRECT IT. STAY AS FAR AWAY AS POSSIBLE.  I just bought the phone service and made that created the email on the same day. So how does this happen. IT DONT!!  I have receipts for the phone purchase and activation and TRACKING INFORMATIOM SHOWING I DIDNT RECEIVE THE SHIPTMENT UNTIL THE DAY I REGISTERED.. HOW CAN I MAJE A DUPLICATE ACCOUNT WHEN I NEVER ENTERED ANY PERSONAL INFORMATION? I can also provide a screenshot of my email account showing I has just registered it. They are lying. The real reason like I said I wasn't going ti fight them on $25-$100  difference in withdrawal but my condition is that I asked them to make the terms available to other players. And they got sh_ty about it. Told me have a nice day and hung up.. which by the way each of the two reps I chatted with each hung up on me. If you ask them to show you were it says the terms for that bonus and where has it been made available so a player can find it. They can't or won't and didn't. This is a simple case of Scammerz at their best 👌 

Look at what they said in their response, just another case of avoid the truth. They say I had the opportunity to speak to support before claiming the bonus!! That a hilarious and obvious way of confirming what I said. The terms of this bonus aren't listed anywhere. Fact are they link the terms that say the maje cashout is 1.3 right to the bonus in the account section. They just confirmed as I said they have undisclosed terms and conditions and where I come from that called LYING. And lying is scamming!  At no point was support available to talk to prior to claiming this bonus as it was automatically applied when signing up through their referrals website. Not just that but who makes it to where you have to reach out to support to find out the bonuses real terms and conditions but links the terms that don't apply directly to the bonus in the players bonus section.     A SCAM CASINO AND LIARS AND FRAUDSTERS THATS WHO!

Hi Keeshajannson,

We understand you feel frustrated, but this is their response and having duplicated accounts is strongly forbidden at casinos. In order to prove this statement, we will ask them for the proof of multiple accounts. Please be patient and keep you posted.

Hi Keeshajannson,

The casino rep sent us the proof identifying a duplicated account that had received the same bonus. Therefore, as this is strictly forbidden, there's nothing to be done further and we consider this complaint RESOLVED.

Hello all, 

I just learned some disturbing news - did you know that it is against the terms of both 7Bit's and Katsubet's casino license to accept players from the US?? I asked casino support when I joined if US players were welcomed and they said "yes - deposit today!" I am requesting an immediate closure of both my casino accounts along with a refund of my deposits - thank you!

Hello mstomps,

Please note that these two brands are restricted to the USA on our site as per their terms and conditions. Sometimes, players from restricted regions manage to create an account and play anyway, but this can result in the closure of the account and the voiding of winnings.

With that said, please send us your casino username via private message, and we'll contact the casino representative on your behalf to address your complaint.

Hello mstomps,

Thanks for sending your account details.

We will contact the rep and get back to you once they respond.

Hi  mstomps,

Here is the response from the rep:

Thank you for bringing this matter to our attention. We understand the concerns raised by the player regarding the acceptance of players from specific regions and would like to address them.

It is important to note that players bear the responsibility for ensuring that their participation in online gaming complies with the laws and regulations of their own jurisdictions. Our platform operates under strict regulatory guidelines, and we emphasize that each player must verify their eligibility to use our services in accordance with the legal frameworks of their respective countries.

Our Terms and Conditions, which are readily available on our website, outline that it is the player’s duty to ascertain whether their activities on our platform are lawful in their region. We encourage all players to thoroughly review these terms before engaging in any gaming activities.

We take such concerns very seriously and strive to provide a transparent and fair gaming environment. Should there be any issues or misunderstandings, our support team is always available to assist and provide the necessary clarifications.

Hello again, 

This is completely outrageous - once again, I was told by THEIR support team that US players are welcome and encouraged to deposit. Furthermore, it is against the terms of THEIR gaming license to allow US players to utilize their website - I made dozens of deposits over months at both 7bit & Katsubet & they knew full well I was located in the US. 

I do now see that my account is closed & I am eager to hear about how they plan to refund me for my deposits that were illegally received in violation of their gaming agreement. I am not afraid to take further actions if this issue is not immediately resolved.

Thank you. 

Hello mstomps,

We notified the rep about your post. Please keep an eye on the thread for any updates. 

Dear mstomps,

Thank you for your follow-up message. We understand your concerns and apologize for any confusion or frustration caused by this situation.

Our platform operates under strict regulatory guidelines, emphasizing responsible gaming practices and promoting fair play in accordance with all standards. We do not encourage anyone to gamble, especially if it is prohibited by their jurisdiction's laws. Maintaining a safe, compliant, and honest gaming environment remains the primary goal.

Although our support team strives to provide precise information, it is ultimately the player's responsibility to verify their eligibility to use our services in accordance with their local legal frameworks. As stated in our Terms and Conditions, determining the legality of engaging in our platform's activities falls to the player. For more information, please review our terms here: https://7bitcasino.com/terms-and-conditions.

Your feedback is valuable, and we regret any inconvenience this situation may have caused. Thank you for your understanding and patience.

Best regards,
7Bit Casino team