7Bit Casino, KatsuBet Casino Support and Complaints Thread

7bit casino disabled my account.  I made several deposits and one successful withdrawl and then I won a few hundred bucks and they disabled my account.  What should I do?

Hello JosephRubino101,

First of all, welcome to LCB! Glad to have you here. 

Can you please send us your casino username/id via private message so we can reach out to casino representative and inquire about the closure of your account?

Thanks.

Hello JosephRubino101,

Can you please send us your casino username/id via private message?

Hello JosephRubino101,

We will close this complaint due to the inactivity of the submitter.

I have been a member of 7bitcasino for several years but stopped playing there when a few years ago, after requesting a BTC  withdrawal, they had me wait 3 days, by which time I had cancelled the request for withdrawal and played all the funds back to them. 
Fast Forwrd to last night. About 14 hours ago. I had deposited ETH a few hours before that and wanted to withdraw my ETH to my Coinbase wallet which I requested on the casino website and also confirmed the address via the email link sent to me. 
5 hours after the request was made, the system notified me that my request was processed but when I went to my Coinbase account, nothing there. 
I went to live chat support who gave me the hash ID once I provided personal details (why?!) but I provided them anyway because I wanted the info. I looked up the hash on etherscan website and it showed a transaction to a wallet I did not recognize. the agent continued to insist it was the wallet Id I provided them even though I showed them countless times the email sent to me showing the correct wallet address that the ETH was not sent to. 
I then emailed support and provided many details and screenshots and broke down what happened piece by piece in great length, only to again be accused of providing them this wallet address I've never seen before that the casino sent .37 ETH to instead of my wallet address. They concluded they have no responsibility to fix this because they did what they were told even though I provided them with ample evidence to the contrary. I'm feeling like there is a language barrier or just an intelligence issue, because no one can seem to grasp the simple concept that shows the casino sent my funds to a wallet address that was not mine and that I did not authorize or confirm. This is all of my money in the world that they sent to some random address and no one will take any responsibility for it. I couldn't be more frustrated and angry with the entire staff. Incompetence and a lack of humility are a terrible combination and the casino staff have showed they posses both of these undesirable traits. Please help me get my .37ETH. That's about $900 missing from my wallet and they're acting like the case is closed.  I will fight for this. As long as it takes but I'd rather it be a simple fix if possible. 
I am attaching the wallet confirmation email from the casino, my Coinbase wallet to show it's the same, and then the etherscan website of the transaction where my funds were sent not to my Coinbase wallet but to another unrecognized wallet. 
simple enough ? Apparently not ....

Hello rtomaka,

First of all welcome to LCB! Glad to have you here. 

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks!

7BITCASINO SENT ALL OF MY MONEY, .37 ETH TO WRONG MYSTERY WALLET AND DENIES ANY FAULT

I so wished that it didn’t have to come to taking up even more of precious and valuable time and energy, but since 7BitCasino staff have been unwilling to admit their mistakes in processing my .37 ETH Withdrawal not to my confirmed wallet address of 0xD33123dF7920ABeA68659bdcb3D332C2d7FB20De, but instead, without my approval, withdrew my funds to a wallet unfamiliar to me with wallet address 0xB704A75751B158B6F4b7C55d569b0e4746756EA5. 

The casino performed this action without my approval to do so, and now my .37 ETH has been lost to whoever owns the above wallet address, and all I can say about that wallet is that it is not mine, and at no time did I request the casino to send my ETH to that address. 

Even after several repeated requests to be sent some documentation that shows my alleged request to this wallet that is completely unfamiliar to me, the casino will not comply, because we both know that no such documentation or evidence exists of this action taking place, because it didn’t happen ! 

Let me start from the beginning of this nightmare and I will briefly take you through the chain of events so far between myself and 7bitcasino staff. 

Sunday January 21st,2024: After seeing an ad for the casino at the website etherscan.io, I decided I would try 7Bit again after taking a long break from playing at their casino. So I purchased some ETH from my RockWallet app, and sent .0615 ETH to my casino account at 3:59am (UTC). At around 6:00am(UTC), after doing rather well with the casino slots, I decided I should cashout , and so I began the process of opening my Coinbase app and selecting “receive” from the ETH menu, and Coinbase generated the ETH wallet address of  0x1c8F92413f1703Ae5AAFa8A30E96D262dA0665Df, which I copied and then pasted this address into the appropriate field on the casinos website. Just then, I remembered I would likely need to confirm this new wallet address with the casino, so I went to my email inbox and a request to confirm this wallet address was already waiting for me there so I opened the email and clicked the “confirm wallet address” button embedded into the email message. Now that the process for withdrawal had been completed, I looked over the cashier section of the casinos website, and noticed a message stating that the ETH wallet must be compatible with the ERC-20 network for both deposits and withdrawals, and so I went back to my Coinbase account and saw that the address I had copied and pasted for my casino withdrawal was not compatible with that network, so I immediately cancelled my withdrawal request and then resubmitted the request for withdrawal using wallet address 0xD33123dF7920ABeA68659bdcb3D332C2d7FB20De. I returned to my email inbox to find a request to confirm this new wallet address and so I clicked the link to confirm it. 

At that point I thought I was done, and was just going to wait a few minutes to see the .37 ETH enter my Coinbase wallet. After about an hour, I became concerned and opened a chat support dialogue with a casino agent who assured me everything was fine and that the finance team sometimes took a little longer to process some withdrawal requests. I figured since it had been so long since I had played at 7bit, perhaps they needed to take more time with my request. I. checked in again with chat support every hour, all the way up to hour 5 since I had requested the withdrawal, at which time I had become rather nervous that something went wrong, but just then, a notification popped up from the casino saying my withdrawal had been processed to which I was very relieved to see such a message. 

I then went to my Coinbase account and saw no transactions had come through yet, and then after waiting another 30 minutes or so, contacted chat support again to inquire about where my ETH went.  The casino agent then gave me the hash # for the transaction (0xd94bc40510115dfd562ea57156b8a973d6ddd7ce13b7c74ef3f33223b80f2a66) after I requested it, and I entered that hash into the website etherscan.io to see details of the transaction. That is when I saw my funds had been sent to a wallet 0xB704A75751B158B6F4b7C55d569b0e4746756EA5, a wallet I had never seen before and never confirmed for the casino at any point in time. 

The chat support agent insisted that I requested my .37ETH be sent to this unfamiliar wallet address which I stated over and over again that this was not my wallet and was not the wallet I requested to withdraw to. I showed him screenshots of the emails the casino sent to me showing the other two Coinbase wallets that were mine, but again he kept repeating that the funds were sent to the wallet I requested which is just absolutely false and there is no email or any kind of evidence or documentation showing that I wanted my funds sent to wallet 0xB704A75751B158B6F4b7C55d569b0e4746756EA5. 

I have emailed the casino support and sent roughly 30-40 messages with attachments showing that I only requested to withdraw my ETH funds twice, once with the incompatible Coinbase wallet address, and then again with the compatible Coinbase wallet address once I realized the mistake. 

Each reply from the casino places the blame of this problem unfairly onto me because the casino did not comply with my request to send to the correct wallet 0xD33123dF7920ABeA68659bdcb3D332C2d7FB20De. They have been unwilling to budge from their original position, that I told them to send my funds to this other wallet, even though they have not shown me anything that shows that I requested this to be done. I have all supporting emails and docs to show that what I am stating is indeed fact, and that my .37 ETH was sent to an incorrect wallet that I never entered into the casino cashier area, nor did I confirm this wallet via email link like I did with the other two wallet addresses. The casino has offered no relief, not even a partial refund of my funds that they errantly sent out to a wrong address and have not been willing to admit to any wrongdoing or error at the time during the last several days I have been in communication with them. I believe they owe me my .37 ETH or fiat equivalent which at this time is about $850 if I’m not mistaken. I had requested all chat support conversations be emailed to me on the day I withdrew my funds and answered all their indentifying questions so I may have access to these chats, but have yet to see any chat history emailed to me, so I unfortunately cannot upload those conversations until I have access to those chats, but I feel I still have enough supporting documentation to make my statements here fact, where as the casino has not one piece of evidence showing that any of their allegations of me being the one at fault for my loss of .37 ETH is accurate or true

Hello rtomaka,

As we already asked, can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks.

Ok. And sorry, I must have missed your other response. Thank you so much 

Hi

Have you been able to reach anybody at 7BitCasino regarding my issue, or do you have any other updates or suggestions for how I should proceed? Tomorrow will make it a full week since this disaster started and really hoping this can be resolved soon. Thank you again for your help. 

Hello rtomaka,

We are waiting for an answer, and as it is the weekend, we kindly ask for your patience.

We are working on this case.

Thanks.

Keep you posted.

You should know that I began direct messaging the 7bitcasino rep on this site starting January 22nd, so as much as I understand the weekend issue, that rep has been aware of my issue all of last week and I have not received any response from them. 

Hello rtomaka,

We understand your frustration.

Hope we will hear from them soon.

Radio silence continues?? Is this normal ? 

It appears that way, rtomaka.

We sent them another email, informing them that if we do not resolve the complaint, we must mark it as Unresolved, which harms their brand image.

Keep you posted, and thanks for your understanding.

Hello rtomaka.

Casino responded. Can you please send us your casino email as well?

They said they were looking into your case.

Keep you posted.

Sent a DM with the address 

Hello rtomaka.

Thanks.

We have provided the casino with your credentials.

Keep you posted.

Any word from the casino? I am almost coming up on 2 weeks with no effort by the casino to resolve this pretty serious error on their end. I hope this site removes any suppport for them if they can't resolve this matter very soon. 

Hello rtomaka.

Still no updates. We are reminding them regularly.

Keep you posted.

We are working on this.

Hello rtomaka.

The casino responded that they had reached out to you.

Can you please update us?

The casino has reached out to me several times but never with any resolution or direct responses to the issue at hand.  I believe they are referring to this email which solves nothing and doesn't even begin to accept fault for sending my funds to a  wallet address that is not mine. (see message below) 

Dear Robert,

Thank you for your letter.

Your feelings are understandable as everyone would react the same way in such a situation. We would like to inform you that we are a licensed project and work under the laws of Curaçao and we are always honest with our customers.

Please feel free to contact us if you require any further information.

Hello rtomaka,

We are reaching out to them regularly, and we are also waiting for a resolution.

Reach out to them if they told you so.

We are doing our best to assist you, but if the Curacao is handling your complaint, our hands are tied.

Keep you posted.

Hope they will reply soon with more precise information.

Or maybe this one, which again, does not acknowledge any error with the withdrawal wallet address and clearly is trying to blame me for my problem but provides no evidence or reasonable explanation as to what happened to my lost .37 ETH. Again, I had never seen nor inputted the wallet address the casino sent my funds to. I had confirmed via email 2 different ETH wallet addresses on the day in question, but I am completely unfamiliar with the wallet they sent my withdrawal to and never entered that wallet address in error or for any other reason.  It just did  not happen like they are saying it did.  (see casino message response below).....
 

Thank you for brought this issue to our attention. We extend our heartfelt apologies for any frustration or inconvenience you may have encountered during your experience on our platform.

Our team has conducted a thorough examination of your account, and we wish to clarify the withdrawal process. Withdrawals are solely initiated by the player on their own account. The casino is unable to process a cashout unless the customer has initiated the request beforehand. When utilizing Coinspaid for withdrawals, it's essential to note that funds are sent to the specific address provided by the player in the "Wallet" section.

The player has initiated the withdrawal of funds, the address of the wallet has been entered by the player, and the funds have been sent to the address provided by the player. Hence, ensuring the accuracy of the crypto-address and maintaining continuous access to it becomes the player's responsibility. We stress the importance of careful consideration when entering withdrawal details to facilitate a seamless transaction process and minimize the risk of errors.

If you have any further questions, please do not hesitate to contact us, we are always happy to help!

Best regards,
7Bit Casino team

Thanks for this! Great to have a place to contact sipport and sre other peoples questions ad sometimes the line for support can be really long 😁

So where do we go from here ? Is that all we can do at this point? I feel like nothing has been resolved and they have just gotten away with a major theft of my funds. 

Hello rtomaka,

We have reached out to the casino again.

We are waiting for them to confirm to us that your case is being handled directly by Curacao, in which case our hands are tied. We all must then wait for Curacao's response.

We also asked them to send us proof that an error occurred with the withdrawal wallet address.

Keep you posted.

That's so awesome. That's what I'm taking about! I feel like no one has confronted them until now by asking for something more concrete than their hypothetical scenarios which are all fabricated to make it look like I was the one who must have erred and whose shoulders the blane should be resting on. And just a little spoiler alert....They will not be able to show you anything that backs up their current version of events because their version it is a 7Bit Fairy Tale :-)

The casino had also suggested that my device (my iPhone SE 3rd Gen, because  that is my only device I own that connects to the web) was likely infected by a Trojan Horse virus which switches the wallet address the user submits for withdrawal and replaces it with the criminals wallet address without anyone noticing . LoL.
But again, where is that confirmation email for this new virus wallet address that's been deviously switched with my Coinbase wallet?  Or any other sign or symptom that my iPhone has been infected with this wallet switching virus ? I think the casino would be willing to believe anything as long as the cause of the problem didn't come back around to land on them.

I had no idea that 7Bit would be so stubborn and so insistent on the cause being outside of their control 

Hello rtomaka,

You are welcome, keep you posted.

Hope they will respond.

Hello rtomaka,

The casino provided us with evidence of their investigation into your withdrawal complaint, and we discovered that the withdrawals were initiated by you to the ETH address you have provided, which differs from the one you have sent to us.

They confirmed to us that the withdrawal was processed to the address you specified, as documented and verified. Furthermore, the casino claims that, while email verification for address changes is common, it is not required under their Terms and Conditions, so it was up to you, the player, to ensure the accuracy of the provided crypto address.

If you have repeatedly changed your ETH address, the payment processor has obviously sent the payment to the one they were provided at that moment. The casino is not responsible for that.

Please keep in mind that we cannot accept your simulated withdrawal process as legitimate proof, which you sent to us yesterday.

We will mark this complaint as Resolved.

Thanks for your understanding.

Hi

I do not understand what new information or evidence have come to light from the casino that has put my version of the events that took place regarding my withdrawal into question. 
I don't believe that the word "repeatedly",   when referring to my one discarded withdrawal request so that I could ensure the address I was providing the casino for withdrawal would be able to accept ETH funds on this ERC-20 network that the casino uses.

So, in line with my statements from the very beginning of this complaint being opened, I submitted the first withdrawal request to my Coinbase ETH wallet: 0x1c8F92413f1703Ae5AAFa8A30E96D262dA0665Df

About 5-10 minutes later, when  I began to worry about that addresses compatibility with this ERC-20 network the casino uses to process ETH withdrawals for its players, i went back to Coinbase and retrieved walllet address 0xD33123dF7920ABeA68659bdcb3D332C2d7FB20De, which is able to interact with the ERC-20 network, so I could be assured that there would be no issue regarding wallet compatibility, and submitted this wallet address for my ETH withdrawal. 
That was the extent of my activity at the casino, outside of inquiring regarding the whereabouts of my ETH withdrawal when it had been about 5 hours before I saw the notification on my screen that my withdrawal had been processed. 
So what new documents or screenshots etc has the casino shown you now that makes the version of events I just layed out for you implausible? Because my recollection and account of the events that transpired is 100% accurate so I feel I should have the right to know what evidence could be so damning that it would put my statement of facts in question? 
Please help me understand what new information has been put out into this forum to help flip the narrative and has clearly now placed fault completely on my shoulders. 
I anxiously await your reply.  Thank you 

And again, just to keep it simple: I have with Coinbase just 1 ETHEREUM wallet that I use which is 0x1c8F92413f1703Ae5AAFa8A30E96D262dA0665Df

But since the casino runs its withdrawals on the ERC-20 network, I had to use ERC-20 compatible wallet address 0xD33123dF7920ABeA68659bdcb3D332C2d7FB20De. 
I do not possess or own any other wallets that could be used on the ETH blockchain. Just those 2 referenced above which can be verified with Coinbase if necessary.

I do not use any other platform outside of Coinbase to receive//sell ETH, so there would be zero incentive or ability on my end to create another wallet address. 
Does that all make sense to you ? Can I answer any further questions that might help your comprehension of the events which took place on Jan 22nd? If so, please let me answer them, so that I know that you can fully appreciate and understand what has taken place at the casino, which is that the casino sent my ETH to an address not requested by me. 
And if the casino has physical evidence that contradicts my statements, I am eager fo see it. 
thank you 

gm, i funded my account today and was excited to start playing. not 10 minutes later, bam -- account disabled and can't even log in.  zero warning and no clue why.  any help i could get would be much appreciated, just want to recover my deposit at this point.

Hello Sadie P,

First of all, welcome to LCB! Glad to have you here. 

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks!

Hello rtomaka,

It appears that this is up to the payment provider, as they did not send the payment to the second address you provided.

We did our best to assist you, but this was the casino's final statement, and we cannot go any further because we saw that the payments were sent.

Thank you for your understanding.

7bit online casino ripped me off. I am a United States citizen and I live in New Jersey. I found 7bit online casino on google and tried out the casino by simply entering my email address and then confirming my email address. After losing quite a bit they had a bonus that came on that said I could win back 45 mBTC all I had to do was deposit more money and spin in my favorite slots game. so i deposited more money of course. After I deposited the money and after playing for a bit the promotion disappeared entirely. I'm really upset about this and looked online to see if anyone else got scammed by 7bit casino, and apparently many people have. I want my money back, I am pretty upset about this! I've attached the screenshots showing the deposits as well as screenshots showing they didn't even ask me for any documentation (id, address, etc) and still let me play. What a unprofessional online casino this 7bit scam is.

Hi next1452,

Sorry to hear about your issue with 7Bit casino. Please note that 7Bit casino should not allow US players to register and deposit. US should be a restricted country. It is also stated in their T&C: Users from the following countries and their territories (“Restricted Countries”) are not allowed to deposit and play real money games: Aland Islands (AX), United States of America (USA), Norfolk Island (NI), Czechia (CZE), Belgium (BE), Antarctica (AQ), Honduras (HN), Andorra (AD), Trinidad and Tobago (TT)....

Please private message me your casino username so we can notify the casino rep about your complaint. 

Should not and do not are entirely separate things.

When will I hear an update about this? I'm quite frustrated that what is considered a legitimate online casino is doing this to people.

Thank you

7bit casinos seized $3000+ from me. They won't give me any specific reason, They just keep sending the same generic response, listing off a bunch of "possible thing" that could cause a seizing of funds, none of which I am guilty of. They will give me any specific reason. The only thing I'm guilty of is winning $ in slots over the course of a few days.

That's what they do. The player deposits money and then they say they can't give you the money that you deposited because you might be comitting fraud.

They owe me $6,100

I'm going to give these lcb people another week to get my money returned, if not I'm contacting the LA police department.

Yes 7bitcasino / Dama N.V. are really pulling quite a con job. Sort of like a ponzi / matrix scheme. It seems this is probably a much larger problem than just us, there are probably thousands of victims. I filed a complaint with the curaçao gaming commission, though not holding my breath. Also I plan on making some websites telling my story, how 7bitCasino and Dama N.V. Casinos Group ripped me off. It seems that Too Many Casino Affiliate Websites Give these Casinos A+ Ratings, Helping Them to Commit Their Fraud. I believe they are also liable, they turn a blind eye due to their hefty refferal comissions. 

Hi next1452,

The casino rep is looking into your case and as soon as we get some news from them we'll let you know. We sent a reminder this morning. 

Hi Watchtock,

Could you please private message me with your casino username so we can notify the casino rep and ask to look into your case?

Sorry , PM sent , was not getting notifications to my email. 

We received your account username. We'll notify the casino rep. Let you know as soon as we hear back from them. 

Dear Watchtock, 

It is a true pity for us to know that you have had such an unpleasant experience in our casino.

Our team would like to assure you that we adhere to a strict anti-fraud policy and apply all available anti-fraud tools. We strive to provide all of our players with a safe and fair gaming environment, and to that end, we are bound to implement these measures to ensure the integrity and trustworthiness of our establishment. 

It is important to note that your winnings were acquired from a deposit that was subjected to a chargeback, resulting in a loss of funds for the casino. Therefore, the casino reserves the right to close the player's personal account and/or discard all and any winnings gained as a result of such an act or attempt to act. You can check this rule via the following link: https://7bitcasino.com/terms-and-conditions, section 10 (Anti-Fraud Policy), or in the following screenshot: https://prnt.sc/L4k5o7DzHM61.

Based on the aforementioned, the administration of our casino have decided to close your account, to prevent similar actions or attempts in the future. We always seek to help players and show our loyalty, nonetheless, an important part of this process is adherence to our rules and regulations, and any violation cannot be tolerated.

We extend our best wishes for success in your future gaming adventures, and may fortune favor you always.

Best regards, 
7Bit Casino team

That is categorically untrue , I have only ever deposited in bitcoin, attatched are screenshots so everyone can see your lying.

Are you sure you for through to them? The keep emailing me offers 

They must think this is not a serious situation..

Taking $6,100 from me fully disregarding their own policies and rules is a slap in my face. They can either return me my money or I'm going to contact the Las Vegas authorities and have a case opened with them!!

Did the same exact thing to me, they are no good. They let you withdraw a few times and when you win a decent amount, they then make up any excuse and don't pay. I'm so surprised how all these gambling websites give them glowing reviews. It seems 7bitcasino is running out of cash and their days are probaly numbered. They probaly got killed by all these social casinos popping up, and now they just wanna go out with a bang,