This is my second time complaining about 7bit, which indicates there is some culpability on my behalf. Nevertheless, there was a free spin deposit bonus that was offered and I found enticing. First, of all I am small time, nickels and dimes, possibly why I get treated like this, but I digress. The amount I deposited was more than I would normally and it only occurred because of the bonus offered. Everything goes fine and I have 111 fs at my disposal. For some reason after four spins it bumps me off and says I needed to reload the game due to connection loss. I did this and of course an infinite loop occurred and I could never get to spin 106. I contacted support Emma, she responded quickly with all of the standard issue fixes for problems on the user's (my) end. Such things as, clear the cache, log out and back in, etc etc. I do all of those things log back in still not fixed contacted support again now only a bot responds. Over the course of a number of interactions with this bot I may have gotten a bit irritated and minor cursing may have occurred. Nothing too out of line considering the situation. So, my only other option to email support which I do. Response was in a reasonable amount of time and they gave me the same list Emma had earlier. Went through the motions again. To no avail. Email again add to my list trying multiple browser after clearing cache as well as multiple devices some hard wired others wifi. Even tried a recommendation I had never heard before opening the page in incognito mode. None of this works. I email again and receive this response, "We would like to inform that we cannot reissue this bonus. As we can see, the issue is on your side. In case of this problem, we recommend you to check the Internet connection or reconnect to the network." That recommendation at the end there, wow all I have to say is wow. I understand canned and boilerplate responses, but damn. And this is also in light of the first thing I complained about which was no phone support and no way to speak with anyone above the initial support agent. Like seriously no manager or supervisor nothing what you get is what you get. Although when I ask for freebies they always say they have to consult someone else but I am not allowed to know who that person might be nor am I allowed to know any way in which to contact them. Truly, mind-blowing to me. I have never seen customer service approached in this way. Anyway, it angered me but I do realize it very well could have been on my end, I don't believe that, but I can understand why they might see it that way. However, I did everything they recommended for me to do multiple times in good faith just so I could go to the next step and hopefully they could tell me how to fix it because they would be the ones having prior experience with such things. Turns out that was a waste of time because after doing Emma's list then that same list again for email support then another list with pretty much the same but adding maybe two more simple common sense fixes, all of which I had heard of before, except the incognito one they basically said sorry about your luck, sucks to be you. I am regularly active and depositing at this casino. May not be alot but it ain't nothing. There was no offer from them whatsoever to possible provide me with another option or a different bonus, nothing. In the past they have given such things which went along way in my book. I made something like a $40 deposit specifically to qualify for those free spins and was not even able to play them or even salvage the tiny bit of credits i had accrued during those first 4 spins because i had to use all the spins before accessing any winning from said spins. I even went as far as to deposit another small amount because I saw that my balance was below what the bet amount was and stupidly I thought maybe that would make a difference. It did not. It was at this point I emailed a sternly worded email with some minor cussing involved and received a quick response to the effect well we are sorry you feel that way have a nice day. After many hours or doing all those fixes over and over again I finally just forfeited the entire bonus including the meager wins I had accumulated from those four spins. I can provide all the emails. I am not blameless but I really thought I would have more coming than that from this establishment. I know the best way stop such things is to stop supporting them with my money but damned if their deposits aren't lighting fast and I am on the verge of leveling up in their VIP program. I'm weak, I know, still I feel it is bad business and if it continues they will lose a good customer, not that they seem to give af.
username: j******
p.s.
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