7Bit Casino, KatsuBet Casino Support and Complaints Thread

Your account details have been sent to the casino. As soon as we hear back from them we'll let you know. Hope the casino rep will address you here on the forum. 

After reading through lcb forum I can say with certainty that 7Bitcasino does not really care about their reputation because they have done this to other players and keep getting away with it. Regardless if they treat players good from the countries that are not banned they should still treat everyone with the same respect. I hope they realize what their doing can be considered as a criminal offense and they stop stealing from new players that dont know anything. They were clear in our convo at the casino platform that they will not do the right thing and return my bitcoin but lets see if they even care enough to reply.

After talking with 7Bitcasino live support they have said that LCB.org is a thirdparty and not affilliated with them whatsoever. They went on to say that even if an LCB.org mod agrees with the player about a complaint they will still do whatever they want. I think this is very disrespectful and proves what type of crooks are working there and they should be blacklisted and coupons taken off the shop area.

Thanks for the info, jayjay007. We're going to send them a reminder. Hope they'll get back to us with an explanation. 

In the short time i have been a member here it is clear after researching the same thing that has happened to me is happened to alot of people. This same issue has apparently been going on for years but the casino are never blacklisted and their promotions never taken out the shop. I seriously doubt LCB.org is in on the scam with these casinos but in fact has not noticed what has been going on. I hope now that the mods take a look into what i am saying and see that these casinos need to be blacklisted and all promotions taken down. I know this means you will no longer receive affilliate funds but it has to be done or have all these casinos block banned countries from their casinos. Its an easy fix and if they refuse its because they are crooks.

Interesting observation....finally someone else sees.what I'm seeing with 7bit! Ive been in and around online gaming for many years, and the behavior of 7bit is nothing special or uniqhe---its typical rogue behavior----but what is unique is that they continue this behavior yet are still recommended and rated highly and aren't blacklisted. 

BUT

It isn't just lcb..... basically every affiliate on the net worth it's wait in moral/ethical salt LOVE LOVE LOVES THEM! It's either really intriguing or maddening lol.  

I'm just hoping for the best at this point. I know 7bit would have already reached out if they were planning on doing anything about my issue. It's been quite awhile now and they haven't so much as commented on my issue so i think they are pure rogue now. Everything else is just a pretense 

I think the reason why LCB.org has not noticed this issue is because 7Bitcasino does seem to be loved by players in other countries that are not banned. LCB needs to realize the seriousness of this matter because the only reason a casino would not block banned countries is because they want to steal deposits and winnings from players in those countries. As soon as a player from a banned country trys to cashout im assuming thats when the casino will inform them that players from their country are banned, im not too sure i never got to that point.

My situation was a bit different, I contacted support to see why my country was not listed in the profile section and the rep said to wait while they look into my account. Lets be honest at this point it is obvious that if a player does not see their country listed then that means that they are from a banned country. Ok so the rep comes back and tells me its okay i dont have to worry about entering in my info at this this time. I kept on asking him why was this happening and finally i guess he was tired of my requests and thats when he says players from my country are banned and then closes my account. This is proof that these guys are crooks because they wanted me to keep depositing knowing i was from USA.

Hey dknocks25 you notice how the mod has likes to her post but not ours.

BOOM! 

i forgot to mention the excuse 7Bitcasino gave me for not wanting to refund me, they said because their terms say that usa players are not allowed and i violated their terms. I guess they dont follow Responsible Gaming. I found their casino from a google search and the site said usa players welcome so i didnt think i had to look at their terms before playing. Besides it is no clear that 7Bitcasino has been doing this scam for many years now, these guys are a joke and should be blacklisted immediately.

update....7Bit has now blocked my ip address from being able to contact their live support link. I have recorded a video of me clicking the live chat button and nothing happens but when i change my ip address with VPN I get a live rep with no problems. This proves they have the ability to block players from banned countries but they dont because they want to steal deposits from people and void winnings.

Hi guys,

We highly appreciate your feedback. Please note that we are not taking anyone's side, we are always doing our best to see both sides. That's the reason we have the Complaints and Direct Support section. Why would we allow players to post their complaints on LCB if we take the casinos' side? We did notify the casino several times, every time you write here we notified them and asked for an explanation. 

If they continue with what they are doing, we'll put them on our Warning list, but we need to hear both sides and see the facts before we decide to add them to warning. If they do not reply to our messages and do not provide any feedback, we'll notify our players and add the warning accordingly. 

We received the info regarding your case,dknocks25. Namely, the casino stated that each player should read their T&C so they can see if their country is allowed or not. However, we suggested they should have a blocker where players from restricted countries could not register and deposit. We are still waiting for their feedback on this. 

They also informed us that you didn't add your data in the profile section, and they blocked your account as soon as they saw you were from US. As for your deposit, that after checking the information carefully, they informed you that the mistake was made while making a deposit. The problem is that you decided to make a deposit from the BTC wallet to the USDT address of their casino. This is what they said: Our system provided a player with a link (in Deposit tab) for the wallet for the USDT currency. Due to the fact that the player sent the funds in BTC currency, they went to the BTC wallet with the same address (which does not belong to our casino). Since operations in cryptocurrency do not imply conversion, such a transaction was lost permanently. Moreover, the player does not have a BTC address assigned, since the player has not even added the BTC currency. He was notified about this, but the player simply ignored this information.

From what they said they never received your deposit since there was a mistake while making a deposit. 

Hi jayjay007,

We sent another reminder to the casino rep. They have to return your deposit. We'll let you know as soon as we hear back from them. It's weekend I guess we'll get the info on Monday. 

Dear dknocks25 and all the members of LCB forum,

We have carefully considered all provided information and our team would like to explain the whole situation and shed the light on how everything really happened. 

According to our rules, each player, by registering at the casino, confirms that he has read the rules and accepts them. This rule can be found in our TERMS AND CONDITIONS (p.1.1) - https://prnt.sc/up8qmu. According to the Terms & Conditions (https://7bitcasino.com/en/terms-and-conditions, p.1.4, p.1.5, p.1.6) the player must read the rules and, if he agrees with everything, only then register at the casino. By this, he confirms the obligation to abide by all the rules of the casino (https://prnt.sc/ur710q).

As for the fact that the player is from the USA, there is a rule in TERMS AND CONDITIONS (p. 3.14) - The Casino accepts players only from those countries and geographic regions where online gambling is allowed by law. It is the player’s sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing bets on the website. (https://prnt.sc/ur6co0). Every player should have familiarized themselves with these rules and it turns out that the user violated them. 

Regarding the issue with the lost deposit, the user gave us information by providing the hash and the screenshot of the transaction (https://prnt.sc/up9y8f). After checking the information carefully, we informed the player that the mistake was made while making a deposit. The problem is that the player decided to make a deposit from the BTC wallet to the USDT address of our casino. 

The user dknocks25 chose a USDT currency as a main for playing and making a deposit. Our system provided a  player with a link (in Deposit tab) for the wallet for the USDT currency. Due to the fact that the player sent the funds in BTC currency, they went to the BTC wallet with the same address (which does not belong to our casino). Since operations in cryptocurrency do not imply conversion, such a transaction was lost permanently. Moreover, the player does not have a BTC address assigned, since the player has not even added the BTC currency. He was notified about this, but the player simply ignored this information.

We regret that the player has lost the funds as sent them to the wallet that belongs not to us. However, we sincerely believe that this is not a reason for such a negative feedback. We did our best to investigate the problem and informed the player why the funds were not credited to the player's balance at our casino. What is more, we can say with confidence that the player's feedback is not credible, since the player did not follow our rules and did not make a deposit to our casino.

Dear dknocks25, we are sincerely sorry that this situation happened to you, but we did our best to help you. We wish you all the best.

Thanks for your attention!

Best regards, 
7Bit Casino team

I don't ignored the information? I literally argued the merits of your claim for over 8 straight hours on live chat with 5 different reps. You think we are just making this stuff up? 

And you use this terminology that is designed to pull a wool over people's eyes when the truth is that I FILLES OI5 ALL THE ADDRESS INFORMATION WHEN I SIGNED UP and saying anything else is a lie.  If you will post the livechats then every single thing I say will be proven. As for the deposit....the only option I had on my cashier screen was for a Bitcoin deposit. How am I supposed to know that I can't deposit bitcoins into my account simply because the currency I have selected is USDT. IT WAS CHOSEN FOR ME WHEN I SIGNED UP!  and as for reading the terms....I read on several sites that 0layers from the usa were welcome AND I CLICKED ON ONE OF THE AFFIKISTE LINKS SAYING USA PLAYERW ARE WELCOME!  

Also, I did read the terms right after I deposited....it plainly states language that implies that usa players are welcome until way down The list of terms.....but as soon as I saw this I was in a chat sessions and I asked them I said "wait....are usa players welcome to play here?" And immediately I was cut off and told I was banned.  I begged for hours to have my deposit returned. It was o my after hours of arguing that I was told that the money was lost. 

And how is anyone supposed to know to change their currency 5o deposit?? No one has ever heard of that. Even your terms state that if a deposit is made I. A wrong currency that you will fix it immediately.  Furthermore, you claim that the address doesn't belong to you? Here's the problem.....I GOT THE ADDRESS FROM YOUR DEPOSIT SCREEN. AND IT SUCCESSFULLY WENT THROUGH; I guess you don't understand how bitcoin works because anyone on here that does is about to rip you A NEW ONE....NAMELY BECAUSE TBE ADDRESS YOU GAVE ME TO DEPOSIT TO WAS A VALID BITCOIN ADDRESS--OTHERWISE I WOULD HAVE NEVER LET ME SEND IT!!!  so you're claiming that the address I got from my deposit screen that was a bitcoin wallet address somehow isn't your address??? Why would you be giving people bitcoin addresses to deposit that aren't yours? It's the most absurd thing I've ever heard. Also, I'veprivste messaged you my Bitcoin address and I live chatted it several times the night it happened so don't claim you don't have my Bitcoin address. And don't claim I ignored anything.  That is a lie from the pits of hell and you know it.   I can send screenshots of the private messages that I sent you direc5ly. Also, there are several people this keeps happening to...but you claim it's what, all our fault? That we have all somehow managed to deposit bitcoins into this shadow account that is lost forever? Come on guys....no one will believe this. 

But it's fine guys, you can keep my hundred if it means people will get to read this and it will save someone from my fate. If you don't return my money then shame on you. Karma is a real thing 

*any reputable casino would return people's deposits upon closing their accounts. I did. Nothing wrong. I didn't gamble at your site. Not at all. I simply sent you money. If you're honest you will send it back. If you aren't then everyone will know what you have done. Your players will eventually dry up because thieves never win. Ever. But keep trying to make it that way. It will catch up with you 

Oh and one more thing....since this address that you say doesnt belong to you but was capable of receiving bitcoin deposits and was the address I was given by your casino on the deposit page, who does it belong to? who's wallet address would you give me besides your own?
*i will give you a hint....the owner of the wallet address starts with a "7" and ends with a "bit"...go ahead and push me on this. This is already a massive black eye on your casinos but you insist on destroying your casinos reputation just to avoid giving me my money Back? It isn't your money....and its only $100! Are you guys so broke that you have to steal my 100 dollars and risk your very livelihood? no such thing as a USDT address/wallet that can accept bitcoin deposits exists. Am I the only person on here that understands how cryptos work and how wallets work? Cause anyone who understands crypto at all would know this casino is lying. Its beyond any doubt now LCB.....even suggesting these guys haven't gone rogue is not even rational.  I wonder if a competitor has somehow hacked them and they are trying to sabotage 7bit? Its the only plausable explanation why a legitimate casino would just go insrant rogue like this-and the explanations are so bad that they would have been better off saying nothing.  Just a thought.  Oh THANK YOU LCB for at least Trying! I never end up getting any of my issues resolved when I have complaints on here but at least lcb tries. I'm far from perfect and I made a mistake with 7bit. I shouldn't have deposited with them but I did...but it still doesn't give them the right to keep my money.  They have had my bktcoin wallet address for quite sometine now so if they wanted to "help" me then they would have used it to send my money back. God bless 

ok, so I just did a quick forum search and 7bit HAS BEEN DOING THIS THIS FOR YEARS! ITS BEEN REPORTED OVER AND OVER AND OVER AGAIN...no geoblocking and THEY EVEN SEND ADVERTISING EMAILS WITH PROMO AFTER PROMO BEGGING U.S. PLAYERS TO DEPOSIT!!!  

Here's screenshots of those emails. 

At this point I know I'm not getting my money returned but I am on a mission to tell everyone about this horrible casino. Evil even. 

And one more thing....why do the lcb reps get upset if anyone is curious about why this rogue behavior is overlooked with 7bit?

I know you guys investigate or mediate or whatever for us for free and it's a great service but it seems to me that no matter how ridiculous the casinos explanation,  its good enough for lcb....if I'm wrong then I apologize, but its blatantly obvious that lcb has known 7bit was stealing deposits for years now......so why would you patiently wait for responses from 7bit knowing its all the same bs?  In my case alone, over a measly 100 bucks, they lied over and over and over again....its not even rational!  

So everyone knows 7bit is a rogue casino....that's proven..

But I think this makes lcb look really bad here. We rely so heavily on you guys and who yall recommend....but if you will let 7bit advertise itself on this site without a HUGE "BLACKLISTED ROGUE " scarlet letter pasted across their logo then how can I trust anything else coming from you guys?

Hi dknocks25,

There is no other way than waiting patiently for the casino's reply. We are doing our best to help you, you even got a public reply on the forum, so you can't say we didn't help.

We also advised the casino to block access to the countries that are restricted but we can't force them to do so.

As I already explained we do not take anyone's side, we need to hear both sides so we get the full picture.

We'll try to see if there is any way the casino returns your deposit. 

We'll keep you posted. 

Hey dknocks25 i think what everyone should start doing is send their complaints as a story pitch to some of the major bitcoin community newsletters like coindesk and hope they pick up the story.

It's been 3 weeks now and your website still says "ANY GAME YOU WISH TO PLAY AT 7BITCASINO IS PROVABLY FAIR AND CAN BE EASILY VERIFIED!"

You're clearly aware that most of your games are not provably fair, why would you leave those claims up on your website?

Hey again Melissa...still no reply...still no refund. 

Now to reply to your message..

It isn't about taking sides.  What i/we and a multitude of others on this website alone, are upset about is that you guys have them as a trusted provider! The seal of approval and all!  Also, how much evidence does anyone need? Holy crap there are so many people this casino is stealing from that its hard to keep count. .   But if you can stay Switzerland all you want, but its not even rational to entertain the possibility that they aren't just stealing from people.  Isn't that the definition of a rogue casino?  They haven't paid me a dime....they won't pay anyone a dime....its a racket.  

And just in case you think I believe you could somehow get my money back or you are responsible in any way___that is NOT the case at all. I understand yal have done what u could do.  What we are all upset about is the 7 bits continued support by lcb....that SEAL is a recommendation and as long as its up, I feel like you guys are literally telling people they should give their money to a thief.  

I guess my point is this....

When lcb loses all of its credibility due to recommending rogue casinos that they KNOW ARE ROGUE then no one will care who's side you chose. 

But hey....I've been wrong before 

Thanks for your feedback. 

We chatted with the casino rep again regarding your case, and as they already advised us they never received your deposit and they have nothing to return. You can file a complaint to their licensor and see if they can help you out.

All our reviews about each casino we promote are genuine, we never promote rogue brands nor we recommend them. The casino provided screenshots of your account and the currency you chose so there is nothing further we can do in this case. 

Is there some issue with understanding me? Am I not articulating properly? Because obviously there is a major misunderstanding. 

7BIT CASINO PROVIDED ME WITH A BITCOIN ADDRESS TO SEND BITCOINS TO.  I SENT BITCOINS TO THAT ADDRESS.  Period.  End of story.  

The only way for 7bit's explanation to be factual would be if they were giving out bitcoin addresses TO ITS PLAYERS THAT 7BIT CANNOT ACCESS.  this is truly the most absurd thing i have ever heard. And if you believe this Melissa then you shouldn't be the one attempting to help anyone on here because the casinos can just tell you anything they want and you will believe it. How much more evidence do y'all need to blacklist them? And you ABSOLUTELY DO PROMOTE ROGUE CASINOS....because if 7bit isn't rogue then rogue doesn't exist. I'm not the only one...and you know I'm not the only one this has happened to. It's happening over and over and you guys will accept any explanation 7bit gives you. Doesn't matter how ridiculous the explanation is. Or how impossible for that matter. It's good enough!  Just my story and the last gentlemen should be enough to blacklist them but they say some bullshit about currency selection lol. So if someone deposits money into a casino to the address the casino gives them and are automatically gives USD based on location for the selected currency.....THEY LOSE ALL THE MONEY THEY DEPOSIT? where did i go wrong? I'm so done 

Hi dknocks25,

We already discussed your case here on the forum and with the casino rep. There is nothing further we can do for you. We did our best to help you, the casino rep explained everything here, we also asked for a detailed explanation regarding your case. 

You can file a complaint to their licensor and see if they can assist you. 

Hello, I have waited a long time but would still like to report that the casino is not fair. At the end of October I had created an account at this casino, checked which options I had to deposit and withdraw possible winnings, I saw that there were many possibilities and because of the positive reactions I had read at LCB and Askgamblers I decided to deposit, i contacted live chat and they suggested neosurf because i had first tried to deposit with ecopayz but unfortunately that didn't work so made my first deposit with a 10 euro neosurf voucher. After playing for a while I decided when I was at 75 euros to have my winnings paid out but a little later I saw that it was canceled, I contacted live chat and they told me that I had to deposit with my neosurf account, after which I did that too , I deposited 15 euros with my neosurf account and played a bit more. After a while my balance had become 200 euros so decided to have the winnings paid out, again after a short while this was refused, I contacted again and had to use my paysafecard account, while later, again refused, I tried through coinspaid, again refused, I contacted them again and felt that they were holding me on the line and had no alternative and because I had deposited only 25 euros in total I thought to myself: I will play the money and they will never see me again, but I now think this should be known, so I would like to inform you and future players about this. My decision: not to be trusted casino !!!

Hi dre711,

Thanks for bringing this to our attention. We're going to notify the casino about your post. Keep an eye on this topic. 

Hello Andre,
hank you for sharing your experience and apologies for any troubles.

Unfortunately, Neosurf couldn’t honor your withdrawal transaction and it’s been declined on payment provider’s side. As far as we can see, you were asked to use a few alternative options as EcoPayz, Neteller in chat to cashout your winning shortly. To use any payment system, you need to register it in our system first by making the min deposit amount so you could request your winning to be processed shortly without X3 wager requirements to be done as per Casino T&C.

We’ve been reviewing your case thoroughly and see that support team has regulated within our terms and came up with a solution in timely manner but we are are sincerely sorry your transaction hasn’t came through by the initial payment method used - Neosurf. CoinsPaid is not available to make a cashout with If you haven’t used it to make your deposit with at the first place.

Once your balance got lifted to 200 EUR, you’ve been advised to make a cashout using Bank Transfer as this is the min amount, the Bank might honor the transaction and process it accordingly. Skrill and Netteler were also offered by support agent but as we can see you haven’t used any alternatives advised by our chat team and played your balance to 0.

Again, we are sincerely sorry for any inconveniences you’ve faced playing with KatsuBet Casino. To make it up, we would like to make a nice gift loaded in in your account so you could try out your luck again. If you have any other questions, we will be happy to provide you with VIP care via [email protected] to come up with the best payment and withdrawal option for your further play.

Hurry up to log in to your Casino account and kick off having fun with KatsuBet.

Best Regards, 

KatsuBetTeam

I made my registration through the page on these two sites, in both I was refused the fresspins the registration because there is no bonus code.

Please private message me your casino usernames. We're going to contact the casino rep and see what's going on. 

I don't know if I can answer here or I don't even know if I will be reprimanded but the truth is that after registering on the Katsubet website where there was an oderta of 25 freespins 4 weeks later I have neither the freespins nor anyone can speak directly responsible I would like to know more Some information

Hi CrisScp1989,

We sent several reminders to the casino rep as you know I informed you about it and they still did not reply to us. As I already told you this offer was closed. We'll try again to reach someone from their team. 

Hello Melissa, I know that you have been in contact and that you have done everything possible to have an answer but it has already been so long and it is normal that after providing data and information about a house that is suspected to be concerned, once again I thank you availability but I am sure you will not receive any response from them

I'm trying to cashout at Katsubet but they keep telling me that they are very busy these days. I battled for 3 or 4 days trying to verify my account. They wanted proof of deposit, specifically, something that I couldn't provide them with. Showing specifics on a certain transaction. In the end I deposited another 20 using the same method just so I could provide them with a proof of deposit.

Accounts been verified twice now, and I continued to request my cashout,  and it's been sitting there pending for a week, with one cancellation done 5 days ago so that I could include every last cent in my cashout this time. I have broken no t&c, I was playing with my money, no bonuses or wagering requirements at all. I should add that none of that has been an issue, they just say they're really busy and the process in order of que.

Screenshots I provided are the email I recieved from them stating my accounts been verified, another with my pending withdrawl just sitting there, and one more showing the amount of documents I ultimately sent in for them to verify my account. 

I just want my winnings, that's it. Nothing more and nothing less.

Hi WaroftheGods,

Could you please provide me with your casino username so we can notify the casino rep about your post? 

Of course, sorry, my user name there is also WaroftheGods

This Katsubet continues to give problems, I don’t even know how they allow this type of house to remain open

Hi WaroftheGods,

The casino rep will be notified. Keep you posted. 

Planet 7 has flat-out denied my bitcoin withdrawal for $500 and have given no reason as to why. I even gave banking information and they still won't accept that. Why hasn't my withdrawal request been sent?? Everything has been approved for months. username: 66sowdal

Hi sowdal,

Thanks for letting us know. The casino rep will be notified. 

Dear WaroftheGods,

We are delighted that you choose our casino, and you were lucky to win. Our team is sincerely happy and congratulate you on this.

Moreover, we would like to thank for sharing your experience, but also would like to shed the light on the situation that occurred.

First, let us apologise for the misunderstanding and unpleasant experience that you faced when communicating to one of our support agents. We definitely see how frustrating this situation was and may assure you that you are our valued player and we are improving our service to avoid such situation in further.

According to our rules, each player by registering a Player Account with the website confirms consent with the Terms and Conditions. This rule can be found in our TERMS AND CONDITIONS (p.1 in General). You may check it on the screenshot https://prnt.sc/xvd9w0. According to our withdrawal policy in Terms & Conditions, the casino reserves the right to check your identity prior to processing payouts and to hold any refund or withdrawals for the time needed to check your identity (https://prnt.sc/xvde2c).

The verification was requested according to our rules, when a player made an inquiry for a withdrawal of funds. We would like to point out that It is very important to make sure that the withdrawal is correct and secure. The player provided us with the documents, but the package was incomplete. We had to ask for additional documents in order to verify full information, to be sure of the clarity of the verification procedure.

Due to the fact that the verification was incomplete, it took a little more time than usual. In this case, we were waiting for additional in order to be able to check them. Be sure, we do our best to process it in the shortest possible time.

After we confirmed that the player provided all the documents and thoroughly checking everything, we were able to process the withdrawal successfully.

Now the withdrawal of funds has been successful on our side and the player can already check it on his account. We are very pleased that in the end we have reached a consensus and the player received his funds.

Dear WaroftheGods, we congratulate you on a great game and a successful withdrawal. If you have any inconvenience during verification, we sincerely regret it, but we are always ready to help in any situation and provide with a good service.

And please find a nice bonus in your Bonus box, as appreciation of your understanding and loyalty!

Hope you are satisfied, and we will be glad to see you again in our casino.

Best regards,
KatsuBetTeam

Hey sowdal , 6 months? Why wait so long before decided to start looking for some help? 

I started bugging this casino after 3 days or so. I didnt do so from being impatient though. I did it because I know the cashout option I chose would never take that long, and for any casino now a days to take longer than 2 days max to process a withdrawl request is absolutely ridiculous.

If you or any other player for that matter has a pending cashout request that's not going through, and no t&c have been broken that you're aware of, get on these guys, that's your winnings they have. Dont let them breath any sigh of relief. Try your best to keep your frustrations down when talking to them though, itll just give them an excuse not to pay you out.

I haven't recieved my funds yet, just an email from you guys saying that my withdrawl is complete and successful,  no funds yet. I would think , by my own experiences, since it was the weekend, I should be receiving them in my account late afternoon, early evening today. 

I'll make sure and update here when I successfully receive my funds . 

My account was verified according to the email I recieved before the request for one specific transaction was asked about. You wanted proof of payment from my bank account, when I used interact online as a deposit option. Bank statement will never say what specific place that payment went because the payment goes to interact online ( Gigadat ) first.

Despite me explaining this to half a dozen live chat support agents, they just kept repeating the same thing over and over, instead of trying to work with me, as per my request on many occasions during my chats with them for a successful resolution to the issue , they forced my hand to come up with another way, so I deposited more money into my account, using interact etransfer, and all I had to do was provide the confirmation email for them to say this was good. 

Force my hand to share multiple documents with my personal banking information on them when there were other options obviously is disrespectful, and a complete lack of care shown for ones privacy in my eyes.

So you can say all is good, and everybody's happy, but the damage is already done.

I have received my cashout, in full, by my chosen cashout option which was by Etransfer. 

Took much longer than I had hoped, better late than never is the way I see it.

Thanks a lot for letting us know. Yes, it's good you finally got it. 

Hello Melissa. Hope your having a good weekend. I am contacting you because I seen you helping a few people in some older posts on the forum regarding thier withdraws with Planet 7. I have a pending withdraw with them dating back to December 31st in the amount of 2,500. Although there were some fees they said they had to deduct from my winnings totalling around $476. If I remember correctly.

All of my paperwork has been submitted and approved since Jan 8. I've contacted live support numerous times and I get the same ol song and dance each time. Usually something along the lines of rest assured i will escalate your withdraw request to the the proper team. I've even been. Told my escalation would be escalated. Just the other day I was told that my request was going to to escalated to the team that could process it immediately. Yet I haven't heard from them or seen a deposit to my bitcoin adress.

I would really appreciate your help getting this matter resolved. If you are unable to, we'll that's fine too either way i figured it wouldn't hurt to ask. Thanks for you time regarding this matter and I look forward to hearing back from you. Have a great weekend.

David C

Hi gambino2much,

Thanks for posting on this topic. We're going to notify the casino rep and ask them to look into your case. 

We received your account details. Thanks. 

Keep an eye on this topic. 

Thank you very much. Hopefully you all have better luck than I have 

I have been playing at 7Bit casino for several years, my account is already verified and my status is VIP. I made several deposits and withdrawals, all it was going well. but yesterday my 100 euro withdrawal request was not accepted, I received an email from support asking me to upload a photo of the valid document, that verifies my identity because the date of validity of my identity card national has expired. I have been playing at online casinos since 2008 and never have I encountered a problem like this. I receive by email from this casino 4 times a week bonus promotions on deposit but they never sent me an email to inform me of uploading this document before making a deposit. at other casinos my account has been verified since 2011 and they never asked me to provide other documents. since my account is verified and I have already made withdrawals, the casino does not have the right to block my withdrawal. Gone are the good old days when casinos were serious and honest. currently some casinos are still looking for something to block a withdrawal that does not give the pleasure or the inclination to play at online casinos.

Hi Melissa,

I sent you my casino username by PM. thank you.