50Crowns, Lunubet Casino Support and Complaints Thread

Hello all,
My name is Svitlana, and I represent 50Crowns Casino
We are so excited to join the LCB community🤩

What do we offer?
- 2600+ games
- 30+ game providers
- Welcome package up to 2500 EUR + 100FS
- Regular freespins, cashbacks, and tournaments
- 24/7 live support

If you have any questions feel free to post them here :)

Updated 22nd December 2023: Lunubet Casino added to LCB 

Welcome Svitlana!! Thanks for being here to represent your brand on LCB. We deeply appreciate it! 

Welcome to the deepest best forum ! 

Hello Svitlana,

Welcome to LCB 

Hello, I strongly need help with 50crowns casino.

They ignored my self exclusion because of gambling addiction and wanted some proof for a send email. I provided different evidence but casino said this is not enough.

I think they just don't want to help me. I provided everything in my power, but casino declined refund request and wanted more proof. Could you please help me so I can send you the proofs and a description of this case and you can communicate with the casino?

thanks in advance 

Hello Pascal107,

Unfortunately, we are unable to help you. You have informed us that you will not be filing any more complaints claiming that you were not excluded by any casinos.

You stated that you wouldn't deposit money in any casinos on the assumption that they had blocked you. We'll give you proof of your exact words via email.

Thanks for your understanding.

Hello, thanks for you answer.

Thats an older complaint from October 2023. I was a few month in contact with the casino to provide all necessary evidence and they still said to me 'this is not enough'.

I need help to provide exactly what is necessary to proof a send email. Therefore I need help in the communication with the casino. Maybe also a third person would be helpful to be able to estimate the proofs I send because I did everything in my power possible.

Hello Pascal107,

Regardless of when you posted them, all of your complaints make the same point. We will receive thousands of complaints about the same problem if you deposit money into casinos believing that they have excluded you and then request a refund if they have not. You cannot expect the casinos to exclude someone who hasn't even opened an account or return your money because you requested self-exclusion but didn't wait long enough to receive notification that you were actually excluded, according to any policies and terms.

We appreciate your understanding.

Hello, as I said this is an older case. I was in contact with the casino for 3 month and just need help for providing some proofs.

When I contact the casino regarding a self exclusion I expect the casino to act regarding their terms and exclude me from the casino. But I understand your point. But I did everything correct.

I will try to talk with the casino by myself and hope to resolve it with the help of the casino.

Thanks.