24VIP Casino, Superior Casino, 888 Tiger Casino, Rich Palms Casino, Lucky Tiger Casino, Shazam Casino Support and Complaints Thread

Hello Aileen,

We are very happy that you received your funds. 

Enjoy your winnings.

We will mark this case as Resolved.

My case isn't resolved. And they're getting away with  some complete BS. 

Hello geedealy,

Casino Rep got back to us and told your case is still under review. Once we hear back we will let you know, hope that the clarification will come as soon as possible.

Keep an eye on this thread.

Thank you for your understanding.

Much obliged

Dear geedealy,

We are really sorry to see you dissatisfied with the experience at 888Tiger! Unfortunately, the deposit made on top of the bonus money keeps all the bonus terms and restrictions, please see the Terms and Conditions:

26.11. New deposits to the Player’s account made on top of the bonus money will keep the remaining wagering requirements and restrictions of a previously uncompleted promotion operative.

Sadly, the winnings are non-withdrawable in the system since it was won not with a single $25 deposit, but also with $100 bonus money which makes a difference in the gaming process. However, we understand now that it was not done on purpose, so the finance has initiated a refund to your Bitcoin account. It will be processed today and you will be notified via email.

Please feel free to contact us back in case of any other questions or details needed.

Kind regards,
888Tiger Casino

Thank you I appreciate it

Thank you Berks and and thank you for being honest about it 888 tiger. 

Hi geedealy,

We are happy that your account has been refunded. 

We will mark this case as Resolved.

Hello

I had decent dealings with 24vip a couple years ago. This time, however, I deposited $30 (no bonus) and won a  respectable amount. like 2k. I kept playing, waiting for response, none. after a day or so I gave up and just gambled it all away. That's a good plan to kep the money if that is their plan. Nobody was at the helm, I tried contacting support, in-game and out, no response. I couldn't withdraw via bitcoin. I am all willing to give KYC documents - but no response or reachout. I guess I am used to just being able to do it quickly like with wild casino.

Might be an ok rated casino, but customer support is little lacking - Anyhow just beware I guess is all I'm trying to say.

Thanks

Hello mdbeebz,

Sorry to hear that you are encountering this kind of issue with this brand.

Could you please send us your Casino Username via private message and we will ping Casino Rep in order to help you with this matter.

Thank you in advance.

Hello mdbeebz,

We are still waiting for your credentials. Please send us  via private message to be able to help you.

Thank you.

We will be closing this complaint due to inactivity of the submitter.

hello

what happened to 888tiger casino?? I made a deposit and now I'm trying to withdraw my winnings however their support seems to be inactive.. 
this morning I tried to play and everything is normal however they don't answer email phone or chat.. I would like to know if anyone here can help me

I made a deposit this morning and now I need to withdraw all my winnings but there is no support from them

username: *******

888tiger casino

Hello suzika,

Thank you for bringing this to our attention. We will ping Casino Rep in order to help you with this issue. 

Keep an eye on this thread for any updates.

Thank you.

casino 888tiger representative please

Could you ask the finance department to remove the block on the cashier to withdrawals? 

the documents were updated successfully and the phone call was successful so now I would like to request a withdrawal no headache

thanks

Hello suzika,

Thanks for your request!
There was a technical reason indeed for chats being unresponsive which has been fixed now.
In order to withdraw the winnings, your account needed to be verified over the phone which has been done recently, as I see.

The finance has just checked and approved your documents as well, so you are welcome to request your withdrawal now!

Kind regards,
888Tiger Casino team

hello, thanks for your reply, however all withdrawal and deposit options have been removed from my account and it is not possible to request a withdrawal at the cashier. yesterday everything was normal and today everything is gone or seems to have been removed

could you solve this please??

Hello suzika,

Casino Rep has been informed about this issue and will get back to you as soon as possible.

Keep you posted.

Dear suzika,

Please be kindly notified that your payment has been successfully processed to the Bitcoin wallet provided.
The Finance Department would be happy to assist you, should you need any further help.

Kind regards,
888Tiger Casino team

I won $1049. Cashed out $500 as thats their daily limit. They canceled my cashout and sent me $255 after 7 days. But charged me $300 total and claim $45 fee to bitcoin

This is crazy shady behavior

Hello JennJennca,

Thanks for reaching out! Can you please send us your Casino username/ID via private message, so we can assist you further?

Thank you!

Hello JennJennca,

Have things changed since your complaint on December 7th? Can you please send us your Casino username/ID via private message, so we can assist you further? Please update us.

Thank you!

Hello JennJennca,

We will close this complaint due to submitter's inactivity.

hello

I'm having problems verifying my account and withdrawing my funds at 24VIP CASINO , this casino seems abandoned, they don't respond email.. phone and chat is disabled..  My paperwork was sent but they never responded...

LCB help me with this please..?

my username registered is   '' cast**** ''

thanks

Hello

the problem has been resolved.. please disregard this complaint.

Thanks 

I just signed up and used bonus code LCB50 and got message that it had expired. I wanted to try it out before depositing. 

Hello regkilla,

Sometimes the codes do expire. Be free to check out this forum thread to find new ones.

Regards,

Hello,  Lucky Tiger will not accept the LCB $25 bonus 

Hello legallss,

Please send us your casino username/ID via private message and we'll contact the casino representative to check what the issue might be. 

Hello legallss,

We are still waiting for your account details. The casino rep confirmed that the LCB exclusive offer is still active.

If you wish us to contact the casino representative and inquire about your case please send us your casino username via private message. 

Since we haven't heard back from the member, we'll consider this case CLOSED due to the submitter's inactivity.