24VIP Casino, Superior Casino, 888 Tiger Casino, Rich Palms Casino, Lucky Tiger Casino, Shazam Casino Support and Complaints Thread

Could someone tell the Finance department at Rich Palms I am ready to withdraw funds..

Hi PacerOne,

We have sent an email to them to speak with the finance team regarding your request. We will back to you when we get the response. Keep you posted.

Dear PacerOne,

As we have been advised by the Finance department, your account had already been verified, so you should be able to request the withdrawal in Cashier. Could you please try again and let us know if you managed to do it? Alternatively, please contact our Customer Support 24/7.

Kind regards,
Rich Palms Casino team

Hi PacerOne,

Just please let us know if you are able to request the withdrawal, so we can mark this case as RESOLVED. 

I was able to request a withdrawal.  That was eight days ago.  They haven't paid out.

Hi PacerOne,

Sorry to hear that. We will contact Casino Representative to check about your payment. Keep an eye on this thread.

Dear PacerOne,

Thank you for contacting us.

The Finance Department representative of Rich Palms advised us that according to the Terms and Conditions of the casino, a player can participate in the free tournament only once. If the customer participates in the free tournament for the second time, he / she will not be able to cash out the winnings, gained in this tournament.

Kind regards,
Rich Palms casino team

Hi PacerOne,

Per Terms and Conditions of Rich Palms Casino: 

29.9. In order to withdraw the Free Chip prize, the Player who has never made a deposit at the Casino needs to make sure the following rules are respected:

"Every Player can participate in the Free Tournament only once. If the Player participates in the Tournament for the second time, they will NOT be able to withdraw their winnings obtained in the second and all subsequent Tournaments."

We will mark this case as RESOLVED.

Hello SuperiorShareGroup

my player name casino superior is: corzate60

I've been trying to get in touch with superior casino for about a week and I can't get through to anyone via live chat or email.. I tried to make a phone call but I didn't succeed, I noticed that the live help service seems to be disabled because no one ever responds even leaving the chat open and waiting hours

I need to complete phone verification to request a cashier withdrawal... I would like to ask the casino representative to help me solve this problem.

Thanks in advance for your help and I look forward to hearing from you..

hello

I kindly ask you to disregard this issue.., I was finally able to contact them and the phone verification was completed..

thank you

Hello helen-happy,

We are glad that you resolved your issue. Good luck in further entertainment.

Idk where I post a complaint for Rich Palms but they are again trying to delay my payout. It is always processed in 3 business days and today is the 3rd and nothing. But my other part of the complaint is they have some glitch preventing me from requesting more than one withdrawal at a time. Since each request is limited to $500 you have to request 500 a day via each payment method to be able to do more than one at a time otherwise it would be limited to 500 a week not 2000. They refuse to acknowledge there is an issue and I've had to request manually by emailing and it wastes even more time! 

Hello kegegg,

Can you please send us your account username via private message, so we can get in touch with Casino Representative in order to resolve your issue.

Hello SuperiorShareGroup

Can I ask you a small kindness?

24vip casino asked me to send a recent proof of address because the previous one was expired, I already sent the document however they take a long time to respond, could you help me to solve this problem please? 

24vip username: corzate60

thank you

I needed to see if yall could help me with Lucky Tiger casino. 

I am trying to get verified and I have sent in all the documents multiple times but everytime I talk to them there's another reason I haven't been approved. This has stretched out over multiple weeks, almost a month now. 

Username-singargirl 

Email-shannon.******@ymail.com

Phne-(806) 715-****

Hello Shannonpaigeb,

Thanks for reaching out. We will notify Casino Representative in order to help you regarding this issue. Please keep posted.

Thanks! I haven't heard from anyone yet. 

Still waiting...now they need my proof of address AND verification form, both sent at least 5x.

Hi Shannonpaigeb,

We are still without any update so we have sent them a reminder email in hopes that we will get some proper information regarding your case. Please keep us posted.

Hi Shannonpaigeb,

Thank you for contacting us with this query!

Please be kindly advised that the Finance team representative is not able to approve your account for requesting withdrawals since one document, Withdrawal Application, is still missing. Please kindly send the form with a static Bitcoin address mentioned to our Finance, so that the procedure can be completed.

The finance team will be waiting for your reply.

Kind regards,
Lucky Tiger Casino team

Hi Shannonpaigeb,

As Casino Rep clarified, please provide them with the required documents and your account will be verified. Please let us know when that happens, so we can mark this case as Resolved.

24vip has been around for years 🤷🏻‍♂️

hello 

superior casino is a good place to play.. the only problem is the difficulty in getting to talk to them

I requested a withdrawal on 10/26/2022 they said it would be 7 bussines days to payment however they are late.. unfortunately I have to ask for support here.. maybe here they answer..

you can find my account by the name of ( corz***** )

I hope you can help me.

thank you

Hello helen-happy,

Thanks for reaching out to us. We will ping Casino Representative with your credentials in order to help you. Please keep an eye on this thread for any update.

Dear helen-happy,

Thanks for your request!
We have been advised by the Finance department that your withdrawal request was made 10/28 and approved yesterday 11/8 within the timeframes.

We hope you receive the winnings soon, and please feel free to contact our Live Support 24/7 if any other questions arise.

Kind regards,
Superior Casino team

Hi helen-happy,

As Casino Rep clarified this case we will mark this case as RESOLVED. 

Lucky Tiger Casino Casino    (Documents/Verification)

I am having problems with this casino that are not getting resolved. I have contacted support via the chat and email with neither leading to any resolution. In fact I would like to add that I just got off my last session with chat support where I actually sat on hold for over 20 minutes and the agent said to me " I'm so sorry this is taking me a few minutes I'm working on your problem I'll be right back I promise. " And you can see in the transcript which I have where a few moments after that I thought I was disconnected well she hung up on me and then a different agent gets on and starts talking to me about totally different subjects and informs me that the previous agent the one that made the promise and the one that let me sit on hold for 20 minutes has left for the day so she promised me she'd be right back let me sit there hung up on me and then walked out the door. Okay what my problem is that began all this is that I registered and verified my account back in April of 2021 I have even done one Bitcoin withdrawal from this casino around the same time. I remember sending my documents in I have emails still that I have saved that verify that yes my documents were received and my account was verified. Well I haven't been able to do a withdrawal until now a year later and it seems my information has been lost and even though I've done it withdrawal before and I can prove all of this I have receipts I have screenshots I have emails I have all of this but they insist I must send in documents again. Okay I do so this has been about 5 days ago I've got an email from the finance department My documents apparently were approved because all they asked of me was to type my Bitcoin address again in a reply to an email back even though the Bitcoin address was provided twice in the attachments that I had sent along with all my documents. Okay so I go ahead I type my Bitcoin address into the reply email I send it back to them probably within 5 minutes of them sending it to me and still now have heard nothing and it's been almost 2 days since this happened. And so that's why I contacted chat today only to be well as I said all that above. I am getting the serious runaround here it's bad enough all of my information just vanished and but the treatment from the support and chat from this place is unbelievable I have all the transcripts that have taken place lately and it just blows my mind.

Any transcripts or emails screenshots or receipts that you would like to see please ask I will send them to you immediately.

Hello Ra2377ven,

Could you please send us your casino username to private message inbox and we'll get in touch with the casino representative?

Thank you

Thank you for your response but I can update that just a few minutes ago I received a letter from Lucky Tiger.  It states that they have resolved my issue, but if I find that to not be the case I will message you.

Hello Ra2377ven,

Do you have any updates, is everything fine with your case?

Hello, I have received the Superior casino no deposit bonus. I completed a wager and deposited $25, and I completed a wager. I provided the required documents, they asked for the btc address from which I would withdraw money, I gave it and it was approved. I made a withdrawal request on 05.12.2022, they said 7 working days at the latest, I still haven't received my money even though it has been 13 working days. I have not been able to contact live support or via e-mail. 2 days ago, when I tried to log in, I started getting an "account locked" warning. I sent an e-mail and did not get a response. Now, as a last resort, I thought it appropriate to write here.

Hello ahmetsaz2,

Could you please send us your casino username to private message inbox and we'll get in touch with the casino representative.

Hello ahmetsaz2,

Thank you.

We received your account details. We are going to contact casino representative in order to resolve your issue.

 Keep you posted.

Hello,
My problem is solved, my money came to my wallet.

Thank you

Hello ahmetsaz2,

Great news! We will mark this case as resolved.

Got the $50 free chip. Did the wagering requirements. Now I can't cashout. It will not allow it. No customer service to be found either

Hello geedealy,

Thanks for reaching out to us. Could you tell us please which Casino is in question?

888tiger

888tiger is the casino, Berks

Hello geedealy,

Thanks for providing us with these information. We will notify Casino Representative about your issues and we will get back yo you when we get a response. Please keep you posted.

Dear geedealy,

As we have checked, you played with a no deposit bonus. In order to request a withdrawal, our system requires at least one verification deposit of the minimum amount ($/€/£25) or (R250) into the casino with the same method that you will use to withdraw. This is done in order to link your withdrawal method account with your casino account. This deposit should also be wagered once.

Thus, our team will be able to get your account verified, and you can proceed with the documents for withdrawal.

Please feel free to contact our Customer Support 24/7 so they help you with everything. You can also check the terms and conditions.

Kind regards,
888Tiger Casino team

We will mark this case as resolved. 

Customer service will not respond. Or allow my withdrawal of bonus winnings. I've met all T&C's. Need some help. 

m******@gmail.com

min*****: username for 888 casino.      

*********@gmail.com: LCB

David Willis

Hello geedealy,

We will reach out to them again regarding your concerns. Once we get a feedback we will get back to you. Keep you posted.

Hello David,

Thank you for addressing your query to us.

Please be kindly advised that in order to set up your account for withdrawals, first and foremost, the bonus conditions need to be met (the wagering must be completed). Then, the minimal purchase in amount of $25 needs to be placed and wagered, and all the personal and deposit info should be verified over the phone by the customer support agent. And finally, all the documentation necessary for cash out have to be submitted (the full list is ).

However, having checked your gaming history, it was found out that the bonus terms have been violated by placing $10+ bets, which will lead to the deduction of the winnings, unfortunately.

You're welcome to try one of our Deposit bonuses though if you wish, please just make sure not to place bets higher than $10 while playing with a bonus.

Kind regards,
888Tiger Casino team

Thank you, much obliged

I'm sorry but I didn't go over $10 a bet and also your t&C's state that the deposit need not apply to minimum withdraw amount. Here's proof all wagering was done

David

II have proof I didn't go over.

Hello geedealy,

We will forward your concerns to Casino Rep, so you will get a response as soon as possible. Keep you posted.

Hello geedealy,

We still haven't got any new updates on this matter. We will reach out to them again in hopes that we can get more detailed information. Keep an eye on this thread.