24VIP Casino, Superior Casino, 888 Tiger Casino, Rich Palms Casino, Lucky Tiger Casino, Shazam Casino Support and Complaints Thread

hello

the deposit was finally credited in my account, the attendant irene explained that there was a technical failure with the payment processor, apologies accepted, I can't judge as we all know that this kind of problem can happen

thank you

Dear Ricardo,

Thank you for contacting us regarding the matter.

We were advised by the Finance Department of 888Tiger Casino that your deposit successfully went through, and you would be reached for verification soon.

Best regards,
888Tiger Casino team

Hi, thanks for your attention..I tried to make a withdrawal request but the cashier is blocked,. is possible ask to release the account for withdrawals please?

Hello santana2021,

We've asked the Casino Representative to look into this issue. Please keep an eye on this thread for updates.

Dear Ricardo,

Thank you contacting us.

We were informed by the Finance Department that your account has been approved for the future withdrawals and you have successfully requested your first withdrawal.

Should you need any assistance, please get in touch with the Finance representative through the email or contact the 24/7 support team.

Kind regards,
888Tiger Casino team

hello 

greeting to all :)

I would like to say that this is not a complaint and just a feedback. can also be seen as a suggestion..
I consider the withdrawal process of up to 7 bussines day too long if you look at the casino market today you will notice that the better qualified and well placed casinos have a faster withdrawal process and some even instantaneous like bitstarz and extreme casino...it's understandable that there must be internal reasons for working with such long deadlines, however it is necessary to understand if this meets the needs of customers...in my case I feel uncomfortable with very long waits since I could already be playing with my second or third deposit but because of the long wait this ends up preventing me from playing again....casino seem to be very fair and professional and that's why I believe they can work to reduce this withdrawal period to at least 5 working days...in my case my withdrawal was requested on the 11th and so far not processed...I hope that in the future casino can speed up this process withdrawal...as for the support and other requirements of the casino I consider it good and I can say that I will play again.. I just think it's important for casino to reduce the withdrawal time as it will be good for the casino's qualification and for the customers..

Hello santana2021,

Thanks for the feedback! The Casino Representative has also been notified. Perhaps, they'll be able to do something to speed up the withdrawals. 

Hello Ricardo,

Thank you for addressing this query to us.
Please be kindly informed that the Terms and Conditions of 888Tiger Casino say that all the withdrawal requests are processed within 2-7 business days.
The Finance Department representative informed us that your withdrawal was approved on 6/18 (the 5th business day) as it has been requested.
Thanks for your feedback, we are doing our best to make the procedure as fast as possible.

Kind regards,
888 Tiger Casino team

Has anyone encounter a very slow withdraw process at Luckytiger casino. I won approx $1600 and they are paying me only 1/2 of what I request via BTC. I can only withdraw $500 max until they process my payout then only 1/2 of it will be paid it takes about 5 business days in between each request. At this rate it will take about 2 months to receive my winnings. They told me it was disclosed in the terms and conditions. I really only thought that would come into play if you won a lot of money.  I will say the staff has been helpful but it doesn't change the slow payout process. Maybe the  Luckytiger Casino Rep  can respond or help with this process. I like the casino but won't stay a customer if it takes so long for a payout. 

Hi joyflorida66,

Please private message me your casino username and we'll notify the casino rep. 

Good morning MelissaN I sent my username to you via private message hope you received it.  Have you heard anything from the casino rep?   Thanks again for assistance. 

Hi joyflorida66,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Dear Joy,

Thank you for contacting us.
We were advised by the Finance Department representative of Lucky Tiger Casino that according to their Terms and Conditions, the daily cash out limit is $500 and the weekly limit is $2000, and it takes up to seven business days for the withdrawal request to be approved. Moreover, they reserve the right to distribute the payments in installments.
We've been in touch with the Finance representative and agreed to process the withdrawals for you in full daily amounts.

Kind regards,
Lucky Tiger Casino team

LCB I can't thank you enough for helping in this process. I was paid $500 today I still have $800 pending but this is such an improvement over what was occurring. This is far the best casino help I have ever had. thanks again LCB. Also I do want to say the Luckytiger has been very good up until the payouts took place. Today they did remove all my bonuses that was sad:( 

Hi joyflorida66,

You're welcome. Thanks for letting us know!

hello

I made a deposit at the ''SUPERIOR CASINO' and now I'm trying to get in touch with them to withdraw my winnings in however it seems that only one person answers the chat and asks what I want....when I answer she just ignores me and leave the chat..I would like to know what is going on,...documents and forms have already been sent but seem to completely ignore me...

can someone here help me withdraw my winnings please? unfortunately they ignore me in chat or by email...when I talk about payment the attendant immediately stops responding and after a while closes the chat..

the chat person starts the service and then leaves the conversation

my username> koala999

thank you 

Hello bastos.m,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Hello i tried to withdraw funds from 24Vip casino(user:Otter2Playa) about a month ago, made a deposit through a bitcoin wallet, sent all documents, ordered a withdrawal and received a letter with a bunch of unnecessary information, fax forms, etc. bank accounts ,asked to contact them by phone to verify payment information, but when I called them three times - they did not pick up the phone, and didnt answer anything on email about timeframe etc. Tell me, is it really possible to withdraw anything from this casino? And why do they accept Bitcoin payments if they later refuse to make payments on them?

Hello Otterman,

We've asked the Casino Representative to look into this. Please keep an eye on this thread for updates.

Hello all

please can someone here on the forum help me understand how do I find this IBAN code??

Brazilian banks do not accept transfers originating from international casinos,for that reason i always use neteller,ecopayz,skrill and bitcoins to deposit and withdrawal..

I deposited at this casino with bitcoin because I can't withdraw with bitcoin or any other method other than bank transfer?

on the form it says that the IBAN is mandatory only for people from Europe and UK 

I have no idea how to achieve this, I looked in the internet bank of my account and this information IBAN is not available and the nearest physical bank is 3 hours from here..

this seems like something to delay my withdrawal as I have never been asked to do this at any other casino and I have always withdrawn and deposited with skrill.neteller.ecopayz, bitcoin

hello

I received a email informing me that the IBAN code is no longer necessary and this was a relief because although online casinos are allowed here in Brazil there are some rules regarding bank transfers from casinos that are prohibited, here are allowed digital wallets such as skrill, neteller, ecopayz and it is possible to withdraw from these accounts to my bank and never directly from the casino to bank....

in short, bank transfers are only allowed from neteller,skrill and ecopayz to my bank account

Hello bastos.m,

Thanks for letting us know! We're are still waiting for the Casino Representative to look into your case. 

Dear Marcos,

Thank you for contacting us!
Please be kindly informed that your gaming account has been successfully approved for requesting withdrawals.

Should you need any further assistance, we highly recommend to get in touch with the Finance Department representative through the email or contact the 24/7 support team.

Kind regards,
Superior Casino Team

Dear Richard,

Thank you for addressing us with your query.
We have contacted the Finance Department of 24VIP in regards to this matter.
Please kindly note that one of the documents, required for setting up your account for withdrawals, is still missing. It is the Withdrawal Application form. Please submit it in order to be able to request a payment.
Please be advised that the casino processes the payments to BTC wallets as well. All you need to write in the form are your personal information and your full BTC addresams.

Kind regards,
24VIP Casino team

I sent the filled withdrawal application form (with my BTC wallet address) and received a confirmation in the chat from the operator , that it was received. But the transaction is still not processed yet, maybe I should order new withdrawal I don't know

Hello Otterman,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Dear Richard,

Thank you for contacting us.
We were advised by the Finance Department of 24VIP Casino that your gaming account has been successfully approved for requesting withdrawals.

Kind regards,
24VIP Casino team

yes, but I still cannot withdraw funds to Bitcoin, I get a red error, and your operator is rude to me and says that I have no rights to withdraw funds, please fix it ! and process my withdraw (and i didnt use any cards to deposit as indicated in email, i use Bitcoin only lol)

Dear Richard,

Your account has been approved indeed. Everything should work as expected, please try to refresh the page and request the withdrawal once again.

If that does not work, the finance will do it from their side. Please stay in touch with them via email.

Kind regards,
24VIP Casion team

yes withdrawal is worked now , i just order Bitcoin withdrawal , thanks

hello

Thanks for the answer

however I'm waiting for my withdrawal since the 26/08..it's common to take so long?? if you can help me with this I would be extremely grateful.

Hello bastos.m,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Dear Marcos,

Thanks for your query!

The withdrawals at Superior casino are being processed in up to 7 business days according to the terms and conditions. The Finance representative will send you an email once your payout is sent.

Anyway, the documents approval is a one-time procedure, so next time, the whole withdrawal process will be mcuh faster for you. Please stay in touch with the Finance team, so they will keep you updated.

Kind regards,
Superior Casino Team

Yes mine withdrawal is also non processed yet ,  it looks like we will have to wait another four working days or so , so that the withdrawal of funds will be finally completed. Will see, I will write here if this happens

Hello Otterman,

Thanks for letting us know! Please keep us updated.

Hello

the casino complied with the terms by processing my withdrawal within the stipulated deadlines..

I take this opportunity to congratulate the LCB team for the excellent work and for supporting all players in the world. 

Thank you 

Hello bastos.m,

Thanks for letting us know! We're glad we could be of help.

Hello

I made a payment request on 10/04/2021 in Lucky tiger casino  and it is still pending today.. today it has been 7 days and I don't understand why it takes so long.. I would like to ask the representative if  can check this ..

" bolasca28 "  is my username

Thank you 

Hello Joanavv,

We've sent an email to the Casino Representative. Please keep an eye on this thread for updates.

Dear Joana,

Thank you for addressing us with your query.
We were informed by the Finance Department of Lucky Tiger Casino that your withdrawal request has been processed and sent to the BTC address provided.

Kind regards,
Lucky Tiger Casino Team

Hi

I actually got paid today 

Thank you

Thanks for letting us know, Joanavv! We're glad to hear that. 

Hi there,

mazziccas user on te casino.

Shazam casino is stalling my verification. I sent the requested documents and they told me that since the deposit was with Bitcoin it was not necessary to fill in the part relating to the bank transfer. They replied after a couple of days to say even if I had deposited with Bitcoin and wanted to withdraw with Bitcoin I still had to fill in the part relating to the bank transfer (silly).

I resent the document and they tell me that with another 4 working days to check the new one.

I am verified in more than one casino that is part of this group and this is what always happens every time I make a withdrawal with them, they take time with the hope that impatient customers will play again and lose all the balance.

Please help me.

Thanks

Hello mazzica,

We've sent an email to the Casino Representative. Please keep an eye on this thread for updates.

Dear Andrea,

Thank you for addressing us with your query.
Please be kindly informed that your Shazam Casino account has been approved for requesting withdrawals.

Kind regards,
Shazam Casino team

Hello, the account status is still same:
-------------------------------------------

Account Verification Form 

Your account requires verification before proceeding.
 
Please send us your completed Account Verification Form.
 
We thank you for your cooperation and understanding. For assistance, please contact Customer Services.

-------------------------------------------

Please check this out.

Thanks

Dear Andrea,

We have double-checked and all should be good, the account is verified now. Could you please relogin and try again? It might be that the system needs a reload.

Thanks,
Shazam Casino team

Hello

888tiger casino

I sent some documents on the 13th of November and so far I'm awaiting the release of the cashier so I can start a withdrawal... is it common to take so long? I confess I'm worried...can anyone here help me with this?

Username: camtapa33

Thanks

Hello Noronha66,

We've sent an email to the Casino Representative. Please keep an eye on this thread for updates.

Dear Noronha66,

Thank you for your feedback. Please be informed that the identity verification is only one-time required procedure before you first withdrawal, which guarantees that the funds will be sent on time and with no bounce backs. Usually, it takes a few business days in order to get the account verified. I’ve been in touch with our finance and was informed that your account has been already verified, so you are welcome to proceed with withdrawal request through Cashier.

Should you have any questions please let us know.

Kind regards,
888Tiger Casino team