24VIP Casino, Superior Casino, 888 Tiger Casino, Rich Palms Casino, Lucky Tiger Casino, Shazam Casino Support and Complaints Thread

Hello bragaryan,

Could you please send me your casino username in PM inbox and we're going to contact the Casino Representative to check what's going on with your withdrawal.

Hello bragaryan,

Hope you are doing great!
We’ve been informed that the casino representative has been in constant touch with you in terms of documents approval. Due to the fact that our intermediate bank was unable to deliver the payment through bankwire to your location, the casino representative has requested BTC wallet address to proceed with the funds transfer.
Upon the receipt of the BTC wallet, the request of the payment has been initiated on the casino side to make sure your payment is sent with immediate effect, therefore you have been informed in regards to the funds transfer through email.

Regards,

Superior Share Team

hello

I'm really sad about this casino 888tiger.com , I deposited my money, I followed all the rules and now they just won't let me make a withdrawal the excuse is that my service bill has no issue date however the issue date is very clear and legible on the invoice..I have already sent the utility bill several times and each time I send it takes a week to answer my email..when I enter the chat to talk, the person who answers me promises to check what is happening and simply leaves me in the chat and does not respond anymore..I'm starting to get worried about this, it seems like now they ignore me...

please, does anyone here have a direct contact with them so you can help me?

thanks

Hello genisa24,

Please private message me your casino username and we're going to contact the Casino Representative.

Hello genisa24,

Thank you for providing us with your casino username. We've sent an email to the Casino Representative. Please keep an eye on this thread for the updates.

I was playing lucky tiger casino on a 60 dollars free it says u can cash out over 2,000 well I hit way over 7,000 and wouldn't let me cash out I knew it was to good to be true not cool though 

Hello Octavia Ann Esparza,

Could you please let us know which $60 free bonus you claimed at Lucky Tiger Casino. Each no deposit bonus has different T&C's and we don't have that bonus on our site, so we don't know what are the T&C's for that no deposit bonus. Please send me your casino username in PM inbox, so we can get in touch with the Casino Representative to check what happened here.

Hello genisa24,

Hope you are doing great!
We have looked into the case, and it appeared that some of the documents needed were missing at that moment.
Though as for now, the representative from our finance department has confirmed that all the necessary data has been submitted, and the gaming account has been approved for requesting withdrawals. You can go ahead and request your winnings.

Thank you for contacting us and congratulations on your win!

Kind Regards,
888Tiger Casino Team

hello

I feel relieved

thank you.

hello

I requested a withdrawal on the 24th in 888tiger and until today it has not been processed .. could you help me with this please?

thanks

Hello genisa24,

We've sent an email to the Casino Representative to check what's going on with your withdrawal. Please keep an eye on this thread for the updates.

hello

I've never had as many difficulties as I have in 888tiger ..every day is a different problem..they are saying that my withdrawal by BTC has been processed and sent more I have already consulted the blockchain network and there is no registered transaction...how is it possible to send bitcoins to someone and this transaction does not appear on the blockchain network ?? are ghost bitcoins ??
I am tired of all this, one problem ends and appear another worse

Hello genisa24,

We've informed the Casino Representative and she said she would check what's going on with your withdrawal.

Hello genisa24,

The thing is that the processing time for payouts is up to 7 business days. However, we've been in touch with our finance team and the withdrawal was sent to you today - on the 5th one. I also received a screenshot with a proof of payment and sent it to LCB manager, we can send it to you in private too. The transaction will be successful once it gets all confirmations - this is all about Bitcoin system service.

We greatly appreciate your patience and we hope you will have no more problems with requesting the payouts, especially considering the fact that your account is verified now.

Please let me know if there is anything else we can help you with.

Kin regards,

888Tiger Casino Team

Username at casino daveflorida 

I won $1400 at the Luckytigercasino part of the SuperiorShareGroup after taking 2 weeks to get my documents approved I was allow to request a cash out. The site states you can withdraw $2000 a week and $500 daily. On Sep 25 I requested a payout of $400 to my credit card. On Sep 28 I requested a payout of $500 to my Bitcoin and on Sep 29 I requested $500 bank wire. According to the casino it would take 7 business days to process each withdraw. Today I received a message from the casino withdraw dept stating they processed a credit card payout of $200 (it will take 10 business days to post) they then redeposited the other $200 not paid into my account. They also cancel my Bitcoin payout of $500. I'm sure they are going to cancel the bank wire tomorrow. At this rate it will take me 3 months to receive my winnings. Customer service told me they pay in installments not the full amount requested. Its impossible to withdraw more then $500 every two weeks and only 1/2 of that will be paid. To receive your $500 it will take 1 month. Can please find out why they state $2000 a week withdraw limits but the real max is $250 every two weeks. I would like my winnings now not in 3-4 months. 

(email from luckuytigercasino)

Dear David,

Thank you for your email.
You are right, the maximum amount that our Casino allows to withdraw per week is $2000. However, according to the Terms and Conditions of Lucky Tiger, "The Casino reserves the right to divide some payments into multiple installments and send them over a stated period of time." Exactly that is why your withdrawal requests will be split into parts.
Hope for your understanding.

Please kindly let us know if you have any questions.

Best regards,
Maggie Wilson
Finance Department
Lucky Tiger Casino

Hello daveflorida,

The Casino Representative has been notified. Please keep an eye on this thread for the updates.

Hello daveflorida,

We have contacted the casino in regards to the matter and got the information that the Finance Team has requested BTC wallet to be confirmed to issue the payments for you. Please kindly confirm the wallet address so our team can proceed with further follow up on the raised question.

Thank you for your cooperation!

Kind regards,

Lucky Tiger Casino Team

I confirmed the bitcoin requested payout address just now. I already sent them a confirmation of the bitcoin address two weeks ago to make sure this part of the process went smoothly. Apparently it did not work

I received my bitcoin payout this morning.  I can't thank your site enough.  I still have a bank wire payout $500pending it's been 8 business days and still nothing.  I'll keep you posted on what they do next.  

Hello daveflorida,

Thanks for letting us know and please keep us posted.

Just wanted to provide you a final update. The casino after being contacted by your website changed my payment and reversed it as of this morning they paid the remaining balance. Again I cannot thank you enough for all of your help.

Hello daveflorida,

We're glad to hear that.  Thanks for letting us know!

hello

I'm a little disappointed with **superior casino** I sent my documents 8 days ago and I still can't request a cash withdrawal... the response is always the same apologizing for the delay and saying that the reason for the delay is because there were many winners...I would like to resolve this issue soon so that I can start playing again..

LCB can help me please?

thank you

The real fun  just started after they approve your docs which they will it took me 3 weeks. The payout process is a joke. I tried to withdraw my winnings and they will only pay 1/2 of what you request (see terms and conditions) I was told due to the number of winners we choose to paid in installments.  You can only withdraw $500 every two weeks in my case it was going to take 3 months to get all my money at that rate. I gave up and contacted LCB and within 2 days all of my winnings were paid in full.  After being paid they took all my bonuses and I'm ok with that. You will get paid just takes a long time. 

Hello zaralli2020,

Could you please send me your casino username in a private message inbox and we're going to contact the Casino Representative.

Hi Sidney

i sent my username to you

thanks

Hello zaralli2020,

Thank you for providing us with your casino username. We've sent an email to the Casino Representative. Please keep an eye on this thread for updates.

hello

my documents have been updated today and the cashier has been released to withdrawal ... I have already requested my withdrawal now I will wait

thanks

Hello zaralli2020,

We're glad to hear that. Thanks for letting us know. 

Hello zaralli2020,

Hope you are doing well!
We have looked into the case, you have addressed us with.
We've got the confirmation from the casino representative that all the necessary documents have been submitted, your gaming account is successfully approved for requesting withdrawal. I see that you've already received their message.
Please let me know should you need any further guidance.

Best regards,
Superior Casino Team

hello

I made a deposit in lucky tiger on the 18th and on the day 19th November I received a call to verification account and I was asked to send some documents by email and I sent the same day...7 days later exactly on the 26th November they answered the email asking to send the  ´´withdrawal application´´this one too i sent the same day

the problem is that today is the 2nd of december and since the 26th i have been waiting for the cashier to be released so you can request a withdrawal ... however the cashier is still locked

I would like to know what is happening and wish a solution so that I can withdraw my money with peace of mind.

thank you

Hello josicamp20,

Please private message me your casino username and we're going to ask the Casino Representative to check what's going on with your withdrawal.

Hello Sydney
 

Isent my username.

Thank you

Hello josicamp20,

Thanks for sending over your casino username. We've sent an email to the Casino Representative. Please keep an eye on this thread for updates.

Hello

another day went by without any answer .. terrible experience with Lucky tiger casino...

Hello josicamp20,

We've only notified the Casino Representative about your complaint last night. We hope they'll reply to this during the day.

Hello Sydney .

yes ... i hope they respond today..this type of situation causes distrust ... they only have to lose by acting this way..

Very sad.

Hi Josiane,

Thank you for contacting us. We have looked into the matter together with the Finance Department representative of Lucky Tiger. Please be informed that your account is successfully approved for requesting withdrawals now.
Please contact us in case you need any further assistance.

Best regards,
Lucky Tiger team

hello

thank you and I also thank team LCB, I thank Sydney for mediating and helping people here..

Hello josicamp20,

You're very welcome. Glad that we could help. 

hello 

SuperiorShareGroup

I have been waiting for a withdrawal in lucky tiger casino since December 3rd when you answered here..... today is December 13th and it hasn't been processed my payment.... it's a very long wait and is difficult to understand...:)

Hello josicamp20,

We've sent an email to the Casino Representative to check what's going on with your withdrawal. Please keep an eye on this thread for updates.

Hi Josiane,

Thanks for getting in touch! The withdrawal request takes up to 7 business days to be approved and processed. It has been sent today within the timeframes, so you should receive the winnings to your Bitcoin wallet really soon.

Please contact us back in case of any queries, we hope you won't have any problems with cashing out further on.

Best regards,
Lucky Tiger team

Good morning, gentlemen! I'm here to report the terrible experience I'm having with Lucky Tiger casino... bad attendants, and a slowness without size in the process of verifying documents, I started the process has more than 20 days and to date is 10 days that do not even answer me. would like to ask for help from you from lcb please give you with this casino

Hello Everton,

Please send me your casino username to PM inbox and we're going to notify the Casino Representative.

Hello Everton,

Thank you for providing us with your casino username. The Casino Representative has been notified. Please keep an eye on this thread for updates.

Hi Everton,

Thank you for contacting us! We have reached the Finance Department of Lucky Tiger Casino and were informed that your account has been successfully approved for requesting withdrawals. They have been waiting for all the documentation to be submitted, but you're welcome to request the winnings now.

Best regards,
Lucky Tiger team

It is so had to find a good & trustworthy site for gaming online I would not be able to enjoy depositing and playing if not for all the hard work and help that the LCB's does for all it's member s

I hope that my experience s with rich palms casino's will get better and when the time comes to withdrawl I will def let you guys know how it goes 

Hello dmnitdava,

Thank you very much for your kind words and feedback! Good luck and have fun! 

today it has been more than 1 month since the first contact with the casino to verify accounts, until withdrawal, and I still don't have my money. Bearing in mind that the LCB has restricted some casinos, it would be good to keep an eye out.
I know they are honest casinos, both el royale and this group of casinos, but they have to greatly improve customer service and KYC