22Bet Support and Complaints Thread

Charlotte Wilson,

Thank you for your feedback. We apologize if you've experienced any shortcomings in our support service. We strive to provide personalized assistance and ensure that all inquiries are thoroughly addressed. Your input is valuable, and we'll take steps to improve our support process to better meet your needs. If you have any specific concerns or questions, please feel free to reach out to us.

Hello,

 

I deposited $695 to 22bet india website using etherum blockchain and you would expect your deposit to receive within a few hours, right? But no, here they have held my deposit saying that this deposit was via contract and it will be deposited at the end of the month.

 

Like what the hell, how can you hold my deposit for a month and tell me it wil be credited after a month

 

can you please look into this? I have emails from their support that keep saying the same thing.

 

Here is the transaction hash 0x0a911b51d39f56b3e3f121ec19bf92c4ffc314437793753ce09bc45d1c25e4c5

 

https://etherscan.io/tx/0x0a911b51d39f56b3e3f121ec19bf92c4ffc314437793753ce09bc45d1c25e4c5?fbclid=IwY2xjawFsbSpleHRuA2FlbQIxMAABHTGswaRwANYqN12OiOg_V1QH3DetYUUFO0O-653wjHhc9OL07If3EFhrsA_aem_m0S6QYqQ5-BvWkQKoJ0u3Q

 

please find the 7th entry in this to your address

 

Hello pulkita16,

First of all, welcome to LCB.

Please send us your casino username via private message so we can contact the casino rep and inquire about this matter.

Thank you.

Hello,

I just sent you a message, can you please tell me why would they listen to you if they are scammers?

 

Hello pulkita16,

Thank you for providing us with your account details. We've contacted the casino representative. Please keep an eye on this thread for updates.

Haven't heard from them yet

 

obviously

Dear pulkita16,

The casino rep has been informed about your case, so let's give them some time to review it. We will send them a reminder as well.

Thank you for your patience.

Hello pulkita16,

We're sorry to hear about the difficulties you've encountered.

Your cryptocurrency deposit was most likely made directly from your crypto wallet, specifying our address, and not through our website or app. In such cases, the deposit goes through a contract and such funds are only credited at the end of the month. Please note that this information is listed on our platform.

However, if you are certain that you made a deposit through our website or app, please contact the platform that made the payment to find out why it was processed through a contract.

Thank you for your understanding!

Hello,

You can take a look at my account, I deposted $500 before that and used the same method that I used while depositing $695 and was credited for that within 30minutes

so what makes it different when I deposited with $695? I am certain I deposited through the website but your support keeps saying it was made through a contract on the emails which I do not agree with.

1 month is a long time to wait for a deposit and I have never heard of this contract system, what can I do about this? Can you guys issue a refund instead

Hello pulkita16,

We referred the casino rep to your latest post. Keep an eye on this thread for further updates.

Hello! In this situation, we recommend contacting the support team of your crypto platform. Unfortunately, we cannot speed up the process from our side, as such payments are usually credited at the end of the month.

Since we have received a response from the casino stating that the case is beyond their control, we will mark this complaint as RESOLVED.

pulkita16 please keep us updated on the progress and if you need any further assistance, we're here.

Thank you.

it is not beyond the control, if the crypto isn't deposit by the end of the month, who do I contact then? crypto exchange says we have sent the bitcoin to the address you provided

we can't do anything further than this

22bet is a scam website who is making their own rules of contract deposit, no other bookmaker in the world does this

can the casino rep be reached out here?

it is almost the end of the month, when are they going to deposit my money?

Hello pulkita16,

Hi pulkita16,

You have received several responses from the casino representative clearly explaining the situation and that the process cannot be expedited. Nonetheless, we have reached out to them again and received confirmation that they will check with their support team regarding the status of your deposit and will update us as soon as they have more information.

We kindly ask for your patience while we await feedback from the casino.

Thank you.

Hello pulkita16,
Dear player, if you have any problems with crediting your funds, please feel free to contact our support team at: [email protected]. We are always ready to help and will do our best to solve any difficulties. We hope everything goes smoothly, but if anything goes wrong, we are here to help you.

Hello 22Bet

I am requesting you to refund me the money to my etherum address by the end of the month please, I do not want to be associated with this company anymore and I just want my money back now.

can you promise me that there won't be any delays processing this?

Hello pulkita16,

We contacted the casino rep and referred them to your latest post. Please keep an eye on this thread for updates.

Hello pulkita16,

Unfortunately, as we mentioned previously, refunds are not available for cryptocurrency payments. However, please rest assured that your funds will be credited shortly. We kindly ask for a little more patience, and thank you sincerely for your understanding!

This has been resolved thank you LCB and 22bet

Glad to hear that, pulkita16!  You are most welcome! We will now mark this case as RESOLVED.