22Bet Support and Complaints Thread

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Thanks for signing up 22Bet rep. Welcome to our forum. 

Welcome to LCB

Welcome, nice to have you here

Welcome to the LCB forum! 

Welcome to LCB 

Welcome to LCB 

Hey there,

That's a total bummer! Dealing with these sudden account closures can be a real headache. It's pretty frustrating when you've gone through all the verification hassle and still hit a roadblock. Hope you get your hard-earned funds back soon!

Hello bharath07baru,

First of all, welcome to LCB! Glad to have you here! 

Thanks for sharing your casino credentials with us.

We will reach out to the casino representative to find out more about closure of your player's account.

Keep you posted!

P.S. Take a look if you are interested at our review of the casino.

Hello bharath07baru,

We have reached to casino again.

Keep you posted.

Hello bharath07baru,

We have reached out to the casino again.

There might be a delay in their response, given that it is the holiday season.

Keep you posted.

Hello bharath07baru,

Since the holidays have passed and we did not hear a word from the casino, we must mark this complaint as Unresolved.

Thanks for understanding.

Please private message me your casino account number so we can notify the casino rep. 

Hi bharath07baru,

We sent your account details to the casino rep. Hope they will get back to us soon.

Keep you posted. 

Hi bharath07baru,

We sent another reminder to the casino. We still haven'f got any feedback regarding your complaint. Have you heard from them in the meantime?

Hello! We sincerely apologize for the delayed response! We deeply regret any difficulties you have encountered, and we would like to address the situation as soon as possible.

To help us investigate the matter, please provide us with your details: your name and the email associated with your registration. Unfortunately, we can't see previous emails from you.

Thank you for your patience and understanding. We are ready to take all necessary steps to resolve your issues. 

22bet blocked it right after I deposited, there are 5170 reais that are mine in my account, I'm sick with terminal cancer, I need my money, immediately I'm going to social media, newspapers and your sports partners to ask you to pay me. I will do my best to show how much of a fraud you are
ID 76607****
The money is legitimate from my bank account which was deposited on this rubbish website, I have everything recorded on the screen, I want my money even after I die, it's an honor for me to receive it, my family members are already aware of everything, so social networks and newspapers go Love this, I'm sick dying y'all still robbed me

Hello bharath07baru, 

Thank you for providing us with your casino credentials. We have notified the casino representative.

Keep you posted.

Good afternoon!

 As it turned out, your account was blocked due to a violation of the rules, namely using a multi-account. Our security team's decision was based on identifying a common device and phone number. To clarify, your multi-account with the number 79955851 has been blocked  and your deposit amount has been refunded.

We understand that such situations can cause misunderstandings and trouble, and we are ready to answer all your questions and provide the necessary explanations. If you have any further questions or need additional information, please contact our support team. We appreciate your understanding and look forward to being able to resolve this situation with your support.

Hello bruno30,

First of all welcome to LCB! Glad to have you here. 

Thanks for sharing your casino credentials; we will reach out to the casino representative to inquire about your case.

Keep you posted.

Hello bharath07baru,

We have reached out to the casino representative again.

Keep you posted.

Our exceptional care for your gameplay resulted in us discovering your original account number 79955851. Unfortunately, this account was blocked due to a demonstrated gaming addiction and we took appropriate action by paying out all deposit funds.

We then noticed the creation of a second account, which unfortunately was also blocked for breaching the multi-account policy. We are committed to maintaining a fair and unbiased gaming environment for all of our users, and such actions can have a negative impact on gameplay.

Please understand that our goal is to provide a safe and fair gaming space for everyone. If you have any questions or require further clarification, we are available to answer them through our support team.

Thank you for your understanding.

Hello bharath07baru,

We have reached out to the casino again. 

Keep you posted.

Hello, the first account was closed due to a detected gambling addiction, and the second - due to the creation of a multi-account.

According to the rules, the amount of your deposits can be refunded if it exceeds the amount of withdrawals. However, in this case, please note that the amount of withdrawals exceeded the amount of your deposits.

We would like to emphasize, that breaking the rules may not only result in account termination but may also prove unfavorable to your gaming experience. We encourage adherence to the rules and standards to ensure a safe and fair environment for our players.

If you have any questions or need additional information, please feel free to contact our support team. We are here to assist you with any questions you may have and ensure the best gaming experience possible.

Best regards,

Please I want my money, what the 22bet site did to me is not fair, I never did anything for this site to do this to me 

Hello bharath07baru,

We have reached out to casino again.

Keep you posted.

Hello bruno30,

We have reached out to the casino again about your case.

Keep you posted.

Good afternoon!

We regret the inconvenience of having your account blocked. It is important to emphasize that we only decide to block in the case of serious rule violations, and this is to ensure a fair gaming environment.

If you have any questions or need additional information, we invite you to contact our technical support. We are here to assist you with any questions you may have and ensure that your interaction with our platform is as comfortable as possible.

Thank you for your understanding, and if you have any specific questions, feel free to email us. We are here to help!

Hello bruno30,

Please follow up on the casino representative request and contact their technical support.

We will mark this complaint as Resolved until further notice.

If you happen to experience further issues, we will reopen the complaint.

Thanks for your understanding.

Good afternoon!

Thank you for your appeal. As we clarified earlier, your account has been blocked due to a violation of the rules, namely creating a multi-account. We understand that this situation can be frustrating.

We would like to emphasize that we always strive to enforce the rules to provide a fair and safe gaming environment for all our users. We are sorry that it has become necessary to take action due to a breach of the rules.

If you have any further questions or require additional information, feel free to get in touch. We are here to assist you with any questions you may have.

Thank you for your understanding.

Hello 22Bet,

Thanks for your cooperation.

Could you please start your responses by addressing the player's username so that we can understand to whom you are providing feedback?

Thank you!

Hello, Complaints Moderator

We apologize) Our last reply is addressed to bruno30.

O suporte não me responde, apenas me roubou, eu preciso do meu dinheiro, eu preciso de fazer exames igual eu mencionei estou com câncer terminal, esse site é o mais sujo que eu já vi 22bet me devolve o meu dinheiro por Deus 

Me mostra onde tem múltiplas contas, site sujo me prove onde tem múltiplas contas, eu quero o meu dinheiro site fraudulento, site sujo imundo, estou doente morrendo preciso do meu dinheiro, se caso vocês não me pagar vai sair nos jornais redes sociais, eu não tenho múltiplas contas, 22bet Deus está vendo a sujeira que vocês está fazendo contra mim isso vai custar vocês muito caro, eu quero o meu dinheiro de qualquer jeito, mesmo depois de morto 

Me prove que eu tenho mais de uma conta, site imundo sujo fraudulento, agora é simplesmente roubar as pessoas e dizer que ela tem múltiplas contas, eu quero meu dinheiro vivo ou morto, eu preciso do meu dinheiro para fazer quimioterapia

^{Esse site 22bet é sujo eu como ser humano, prefiro mesmo a morte pois só de saber que tem pessoas com o coração tão amargo ao ponto de roubar as pessoas, e olha que esse site tem muito dinheiro, mais a ganância de sempre querer mais e mais, Não depositem nesse site gente, ele é sujo Por Deus ele sabe que é, eu doente preciso do meu dinheiro o site me roubou!}

Hello bruno30,

We have reached out to the casino again.

Keep you posted.

Hello bruno30, 

We would like to once again bring to your attention that your account has been suspended due to a violation of the platform's rules. For detailed information and clarifications, we recommend reaching out to our technical support team. They will be happy to provide you with all the necessary information and address any questions you may have.

We strive to ensure a fair and secure gaming environment, and we appreciate your understanding and cooperation.

Tem nada de errado com minha conta, aunica coisa de errado é que 22bet me roubau, não adianta vim com essa pois não vai colar, então eu somente quero oeu dinheiro que está na minha conta de jogo, 5170 reais, pois vocês aceitaram meu depósito então não quer deixar eu retirar oeu dinheiro??

Translation: There's nothing wrong with my account, the only thing wrong is that 22bet robbed me, there's no point in coming up with this because it won't work, so I just want the money that's in my game account, 5170 reais, because you accepted my deposit So you don't want to let me withdraw your money??

Hello bharath07baru,

Unfortunately, as we did not hear back from the casino regarding your case, we have marked this complaint as Unresolved which is negatively affecting their brand image.

If they respond, we will reopen it.

Thanks for your understanding.

Gostaria de receber os fundos que este casino 22bet roubou de mim, este casino é fraudulento, preciso do meu dinheiro para tratar o cancro, este casino sujo tem o meu dinheiro Now it would be simple, you deposit money and they steal from you and that's it? Alleging fraud, this casino is ridiculous, it invents something else to rob people because this one is not putting 

Hello bruno30!

We regret that you find yourself in such a situation. It is important to emphasize that we are not the technical support  but rather representatives of the casino. The casino has been operating successfully for many years, holds a license, and strictly adheres to all established rules. Compliance with rules is a mandatory condition for using our platform. In this context, we want to highlight that the account suspension is an extreme measure, and specialists thoroughly examine all circumstances before making a decision. Unfortunately, in this case, a violation of the rules has been identified, and appropriate measures have been taken.

If you have any questions or need additional information, we recommend reaching out directly to the support team, where they will provide you with the necessary attention and detailed explanations.

Thank you for your understanding.

Hello bruno30,

Please follow up on the casino representative request and contact their technical support.

We will mark this complaint as Resolved because we have done everything within our power.

What is your license because I didn't even see the logo in the footer of the 22bet website, you are so serious about stealing from people, this is 22bet's specialty, stealing from players, rubbish website 

Hello bruno30,

You can read our review of the casino here.

22bet has Estonia, Kahnawake, Curacao licence.

Regards,

Greetings bruno30,
The website 22bet.com displays its license in the footer, providing assurance and transparency. Additionally, this license is detailed in the terms and conditions, which all players are required to familiarize themselves with upon registration.

22bet is the casino i play at most,i find support is a jit lacking most of the time, they tend to give a standard response and it kind of seems like sometimes they havent even tead your question 

Hello bharath07baru,

We will now check on their licenses and get back to you.

Thanks for your post.

Hello bharath07baru,

You were right about one of their licenses; they do not hold the Curacao license anymore; they hold the Estonia, Kahnawake licence now.

Read our updated review here.

Hello 22Bet,

Kindly update your footer information. The text in your footer sections is untrustworthy unless supported by credible evidence. We checked the official Curacao website, and your casino is not in their database.

The Estonia licence information is not clickable, so we cannot confirm if you hold that license as well.

Please send us proof of licenses so that we can update our review accordingly.

Regards,